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Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
Hospitality   A World Of Career Opportunities
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Hospitality A World Of Career Opportunities

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  • 1. HospitalityA WORLD OF CAREER OPPORTUNITIES 2nd Edition
  • 2. ContentsINTRODUCTION .......................................................................................... 4INTERNSHIPS ........................................................................................... 7Food and Beverage Intern ............................................................................. 9Services Intern ........................................................................................... 11Food and Beverage Intern ............................................................................ 13Food and Beverage and Guest Services Intern ................................................ 15Housekeeping Intern ................................................................................... 17Business Analyst Intern ............................................................................... 19Rooms Division Intern ................................................................................. 21Spa Receptionist Intern .............................................................................. 23ENTRY-LEVEL positions .......................................................................... 25Management Trainee ................................................................................... 26Group and Events Coordinator ...................................................................... 27Front Office Supervisor ................................................................................ 28Sales/Account Manager ............................................................................... 29Spa Manager .............................................................................................. 30Catering Manager ....................................................................................... 31Restaurant Manager .................................................................................... 33MIDDLE MANAGEMENT POSITIONS ............................................................ 35Assistant General Manager .......................................................................... 36Training Manager ........................................................................................ 37Food and Beverage Manager ........................................................................ 38Rooms Division Manager ............................................................................. 39Cruise Director ........................................................................................... 40Casino Manager .......................................................................................... 41Revenue Manager ....................................................................................... 43EXECUTIVE LEVEL POSITIONS ................................................................... 45Vice President of Operations ........................................................................ 46Marketing Director ...................................................................................... 47Development Director .................................................................................. 49Human Resources Director .......................................................................... 51General Manager ........................................................................................ 53What’s Next? .......................................................................................... 56
  • 3. introduction Do you enjoy working with people and hospitality and tourism is among the With its size, strong track record of hospitality management jobs at all levels making them happy? Are you interested fastest-growing industries in the world. growth and abundant employment and an introduction to some of the skills in a career that offers challenge, variety options, it is no wonder the hospitality and responsibilities required. While job and advancement? Would you like the One of the primary reasons the multi- industry attracts such tremendous classifications, scope, responsibilities opportunity to see the world while you billion-dollar hospitality industry is interest from such large numbers of and level can vary from company earn a very comfortable living? Then a so popular is the wide range of career students. And today the industry is more to company, the examples in the career in hospitality management could opportunities it offers across so many fast-paced and competitive than ever. following pages will give you a general offer you a high degree of professional different types of businesses and So for those seeking to begin a career understanding of career development success and personal fulfillment. organizations all around the world: as a hospitality professional, a higher opportunities. education in hospitality management is Hospitality and tourism is one of the • Hotels and resorts essential. After reading the overview in this world’s largest, most diverse and most • Restaurants and foodservice booklet, you’ll know more about how the dynamic industries. It is vast, offering • Cruise ships and airlines But there are so many hospitality hospitality industry works. You’ll have a a broad variety and an enormous • Theme parks and casinos careers available. How are you supposed better sense of which jobs seem right number of jobs across the globe. In • Meeting and event planning to determine which one is best for you? for you. And you’ll probably be even fact, according to the World Travel and • Recreation and sports management How can you figure out what kind of more excited about a future career in Tourism Council, hospitality and tourism • Tourist destinations and attractions hospitality management to study? hospitality! employs more than 235 million people worldwide! And career prospects in the That’s what this booklet is all about. industry remain strong. Year after year, It will give you a brief overview of4 INTRODUCTION Introduction Introduction 5
  • 4. InternshipsWhile studying hospitality, students will have the opportunity toexperience actual hospitality careers by working as an intern. Havingfirsthand, real-world exposure to a variety of different hospitalityfunctions is a great asset and is an invaluable first step in launching ahospitality career. In hotels, internships are typically available in thefollowing departments:• Food and Beverage Kitchen, Restaurant Service, Room Service, Bar Operation, Catering• Rooms Division Front Office, Reservations, Guest Relations, Concierge, Housekeeping• Spa and Health Clubs Operations and Management• Administrative and Corporate Marketing, Human Resources, Business Development, Finance, Accounting, Purchasing Internships 7
  • 5. Food and Beverage Intern Emiel Van De Wiele JW Marriott Hotel & Marriott Executive Apartments Shanghai, China Nationality: Belgian Student from Les Roches Jin Jiang International Hotel Management College, China “Working in a hotel can be a demanding job, especially in China, however it is better to endure the learning experience during your internship so that you are better prepared for a ‘real’ job afterwards than to have to make the same mistakes later. Working for Marriott has given me living proof that hospitality really offers many international opportunities. For example, in the Food & Beverage department alone, we work with various nationalities such as French, Austrian, German, Filipino, myself as a Belgian and many people from all around China.”Shanghai, China internships 9
  • 6. services Intern Diana Minnigaleeva Hotel Sources des Alpes Loèche-les-Bains, Switzerland Nationality: Russian Student from Les Roches International School of Hotel Management, Switzerland “My first internship was in a five-star hotel in Loèche-Les-Bains, Switzerland. Throughout my internship I was able to put into practice the skills I had learned during my studies. The experience was profound and it helped me to further develop my interpersonal and management skills.”Loèche-les-Bains, Switzerland internships 11
  • 7. food and beverage intern Peter Lenhardt The Landmark London London, England Nationality: German Student from Les Roches-Gruyère University of Applied Sciences, Switzerland “I completed my first internship at The Landmark Hotel in London in the three Food and Beverage outlets. My goal was to experience all the operational departments of a typical 5-star hotel, therefore I worked as waiter, receptionist, chef and housekeeper learning not only the processes and the technical basics, but more importantly what it means to fulfil these duties. I also had the opportunity to work temporarily as a restaurant supervisor, which allowed me to gain some initial management experience. Furthermore, I worked in several departments of the prestigious German hotel Bareiss. For my second internship, I’m pursuing opportunities with Ernst & Young and McKinsey, where I will gain insights into the consulting field.”London, England internships 13
  • 8. food and beverage and guest services intern Kimber Takacs InterContinental Hotel São Paulo, Brazil Nationality: American Student from Les Roches International School of Hotel Management, Switzerland “I worked at the InterContinental Hotel in São Paulo, Brazil, where I learned all about the Food and Beverage department of an establishment. Then I was part of the opening team for InterContinental in Shanghai Puxi, China, where I gained a great deal of experience in customer service, dealing with VIP guests and understanding what it takes to open a 5-star hotel successfully. I’m planning to take part in another hotel opening this year as part of Rooms Division management at the St. Regis Hotel in Puerto Rico.”São Paulo, Brazil internships 15
  • 9. Housekeeping Intern David Servan-Schreiber BVlgari Hotel Milan, Italy Nationality: French Student from Glion Institute of Higher Education, Switzerland “I was given the opportunity to do my internship in the BVLGARI hotel of Milan. Spending six months as a housekeeping supervisor of a boutique hotel of this category was the best professional experience I’ve ever had. Working there showed me that it was possible to mix family atmosphere and hard work. The hotel always encouraged me in developing new ways of working and own thinking. Through this I was able to implement my own ideas in the hotel and every day work. Moreover, this experience taught me a new language.”Milan, Italy internships 17
  • 10. Business Analyst intern Raissa Hukai Hospitality Consulting Company Johannesburg, South Africa Nationality: Brazilian Student from Glion Institute of Higher Education, Switzerland “Studying hospitality in Switzerland was rewarding. I’ve acquired the skills and the confidence to enter the international hospitality market. This is the greatest asset. My first internship was in Florida, USA and my next one is in Johannesburg, where I am a Business Analyst intern for a hospitality consulting company. This is a dream job. I’m really excited!”Johannesburg, South Africa internships 19
  • 11. rooms division intern Jason Ze Bian Hotel Windsor Melbourne, Australia Nationality: Chinese Student from Blue Mountains International Hotel Management School, Australia “During my Rooms Division internship at the 5-star Hotel Windsor in Melbourne, the management was very friendly and encouraged the staff to be creative and innovative. My work as a room attendant was physically hard but I also experienced responsibility as a supervisor and coordinator. I still keep in touch with the Assistant Housekeeping Manager, who really talked to me as a friend about management style and skills.”Melbourne, Australia internships 21
  • 12. spa receptionist intern Shahrzad Akbarzadeh Beau-Rivage Palace Lausanne, Switzerland Nationality: Iranian Student from Les Roches International School of Hotel Management, Switzerland “My internship at the international 5-star hotel the Beau-Rivage Palace in Lausanne gave me a great opportunity to develop many service and communication skills, which are very important in any hospitality organization. I firmly believe that experiencing real industry chalenges in top hotels is a value that builds the base of future success. Thanks to this experience I am also using my language skills much more confidently.”Lausanne, Switzerland internships 23
  • 13. Entry-Level PositionsAfter completing their degree and internships, recent graduates enterthe market at entry-level in a hotel or other hospitality organization. Inthis first career stage, they often participate in management trainingprograms during which they learn the organization’s operationalprocedures and performance expectations. Entry-level Positions 25
  • 14. management trainee group and events coordinator A Management Trainee participates in an entry-level training program designed to A Group and Events Coordinator assists the Sales Manager with corporate and social provide an introduction to the hospitality company and to put the trainee on a path events in a hotel. He ensures that meetings, conferences, wedding parties and other toward becoming a manager within the company. events proceed smoothly by keeping in close contact with clients so that their needs are always met. Daily Life Required Skills Daily Life Required Skills Training programs are specially • Bachelor degree in hospitality The Group and Events Coordinator • Strong communication skills, both designed for graduates who possess management from a reputable school makes sure that group events within the written and verbal significant abilities and enthusiasm for • Strong affinity for and commitment hotel meet the hotel’s level of quality • Ability to keep a positive attitude the hospitality industry. Programs help to the hotel industry standards. He is in charge of preparing in an extremely fast-paced and trainees to develop their managerial • Willingness to demonstrate initiative quotes, making follow-up calls with demanding work environment skills and give them a full understanding and perform shift duties prospective clients and holding • Language skills of the operational functions of each • Language skills meetings with clients who are interested • Associate degree or higher (ideally in department in a hotel or other hospitality • Strong market sense and results in hosting an event. The coordinator hospitality) company. Depending on the program’s orientation reports to the manager about any • Previous experience, familiar with scope, the management trainee • Excellent communication, conflicts and concerns regarding the hotel environment typically goes through both general and interpersonal and analytical skills booking of a group function. Additionally, • Excellent organizational skills cross training and often participates coordinators follow through with client as a junior team member working on requests and delegate responsibilities projects such as processes improvement to the event managers who actually run or profitability enhancement. Training the event. programs can vary from company to company, but they usually last from 12 to 18 months.26 Entry-LEvel positions Entry-Level positions 27
  • 15. front office supervisor sales/account manager A Front Office Supervisor leads and performs all front desk duties including check- A Sales/Account Manager represents hotel chain properties for potential clients’ ins, check-outs, reservations, guest phone messages and special requests. The portfolios either in the corporate, leisure and/or MICE (Meetings, Incentives, supervisor ensures that guests are experiencing a great stay. This position requires Conferences and Exhibitions) segments. diplomatic skills and the ability to deal with people from different cultures and backgrounds. Daily Life Daily Life Required Skills The Front Office Supervisor ensures that Supervisor communicates all important The Sales/Account Manager is responsible • Previous experience in the hospitality all front office and guest services team information to the following shift to for implementing the hotel’s marketing, or travel industry (within the region) members receive adequate training in ensure a smooth transition through the promotional and sales strategy in a and be very self-motivated all Front Desk policies and procedures. Front Desk logbook. particular region and segment. The person • Good customer relations He assists the Front Office Manager in who has this position is often out of the • Strong results orientation motivating the team and participates in Required Skills office, meeting with members of the • Negotiation skills the training and development of all Front travel trade and visiting corporate clients • Language skills Office staff. The Front Office Supervisor • Strong communication skills, both to promote the hotel(s). This is a very • Availability to travel makes sure all arrivals are blocked and written and verbal independent, hands-on role requiring • Associate degree or higher (ideally in evens out the house count. He checks • Ability to lead and motivate a team an ability to strategize and implement hospitality or tourism) arrivals of VIP guests, is in charge of • Associate degree or higher (ideally in promotional activities, including road possible upgrades and has the concierge hospitality) shows, trade activities and consumer team deliver note cards to guestrooms • Previous front office experience initiatives. The Sales/Account Manager per hotel chain standards. He verifies • Language skills needs to have the ability to increase sales the accuracy of the cash drawers at the and revenue by developing relationships beginning of the shift and supervises and seeking new business opportunities. the close-out of shift work and cash at the end of the shift. The Front Office28 Entry-LEvel positions Entry-Level positions 29
  • 16. Spa manager Catering manager The Spa Manager oversees all departments, employees and financial performance The Catering Manager is responsible for supervising the preparation and presentation of the entire spa operation. of food and beverages at business and social gatherings at hotels, restaurants, conference centers and clubs. Daily Life Required Skills Daily Life Required Skills Develops policies for standard operating • Well developed leadership and Makes sales presentations with • Strong leadership and interpersonal procedures for the spa’s retail, massage, interpersonal abilities prospective catering service clients. abilities esthetics, nail services and reception • Excellent communication skills with Works with clients to plan, schedule • Excellent written and verbal departments. Hires, trains, schedules, guests and employees and execute banquets, weddings, communication skills manages and reviews employees. • Strong financial management business meetings, trade shows, • Good project management and Conducts meetings with staff to ensure expertise parties and other events that meet the organization skills all employees understand all aspects • Knowledge of fitness, health and clients’ budget requirements. Plans • Previous experience in F&B of the spa’s operation. Creates revenue wellness menus, and develops and coordinates • Ability to make effective personal projections and manages expenses • Strong computer skills the preparation and arrangement of sales presentations to maximize profitability. Coordinates • Fluent in spoken and written English food and beverages for events. Trains • Flexibility to work nights and payroll adminstration. Establishes • Bachelor degree in hospitality and supervises chefs, cooks, catering weekends inventory control procedures and preferred assistants, house managers and wait • Bachelor degree, preferably in maintains relationships with suppliers staff. Serves as the liaison with audio- hospitality and providers. Oversees facilities upkeep visual services, decorating partners and and maintainance, and ensures that all other external vendors and suppliers equipment is in proper working order. required by the event. Coordinates with Develops marketing programs, brochures other hotel and facility departments and and promotions. Monitors and ensures staff to ensure a high level of service customer satisfaction. and client satisfaction.30 Entry-LEvel positions Entry-Level positions 31
  • 17. restaurant manager A Restaurant Manager is responsible for managing, directing and scheduling restaurant activities and staff in the establishment. Jaime Castañeda Calavia Restaurant Manager Seville’s Restaurant, Wafi Shopping Mall Dubai, United Arab Emirates Nationality: Spanish Graduated from Les Roches International School of Hotel Management Marbella, Spain Daily Life The Restaurant Manager works with the hires and supervises the training of chef, deciding on recipes and planning new staff members, organizes shifts, menus. He is in charge of planning promotes good teamwork, pays staff and and balancing the budget, making divides the tips. sure that everything is in order and that the accounts balance. In larger Required Skills restaurants, a Restaurant Manager often plans the marketing campaigns • Ability to lead and motivate a team and strategies necessary to meet sales • Previous food and beverage goals, which are set by the head office. A experience Restaurant Manager needs the expertise • Good interpersonal and guest and patience to deal with customers. interaction skills Although some duties vary, many include • Familiar with inventory controls the organizing of stock, ordering food • Should be able to take total supplies and equipment, inspection of responsibility of the restaurant health and safety precautions and solving • Associate degree or higher (ideally in employee or customer problems. The hospitality or foodservice-related) Restaurant Manager often interviews,Dubai, United Arab Emirates Entry-Level positions 33
  • 18. Middle Management Positions After spending formative time in entry-level positions and demonstrating professional proficiency, potential for growth and a passion for the industry, employees are eligible to move into more senior, middle management positions. In these roles, employees acquire more responsibilities and begin to shape their hospitality careers according to their interests and potential. The examples on the following pages will give you a general understanding of career development opportunities. The positions can be considered middle management or executive positions depending on hotel size, category and management style. middle management positions 35
  • 19. Assistant General Manager training manager An Assistant General Manager (AGM) helps the General Manager (GM) to oversee The Training Manager plans, implements, coordinates and presents corporate and direct the hotel property’s entire operation, ensuring its optimum performance, and related training programs to ensure that all employees understand all hotel efficiency and profitability. procedures and can fulfill their responsibilities to the hotel’s expectations. Daily Life Required Skills Daily Life Required Skills The AGM reports directly to the GM of • Previous experience working as a The Training Manager reviews hotel training • Knowledge of adult learning theory and the the hotel. His responsibilities include supervisor in hotel operations (rooms programs and updates as necessary. He essential elements of training managing daily hotel operations to achieve division and/or food and beverage) analyzes current training needs for the hotel • Knowledge of effective training program planned goals for operational integrity as • Excellent communication skills with departments and individuals and makes development measured by revenue and house profit, guests and employees recommendations as needed. The Training • Fluent English language with the ability while maintaining company standards for • Leadership skills Manager develops or researches training to relate to all levels of management and guest satisfaction, associate satisfaction, • Language skills programs for specific hotel needs. He also employees in spoken and written form quality assurance and asset protection. The • Genuine affinity for providing guest tracks, inputs, maintains and audits all • Ability to observe employees in the work AGM also supervises trains and motivates service individual employee training records of in- place, analyze operations and detect the hotel team and performs administrative • Bachelor degree preferred (ideally in house
 programs, including department issues of concern regarding employee duties. Daily challenges include planning, hospitality) orientation records for new hires. The performance, grooming, training, policy assigning and directing work among the • Ability to multitask in order to meet a Training Manager oversees and monitors all adherence and morale hotel team and the AGM position requires variety of deadlines departmental training programs and plans • Knowledge of hotel operations (previous seniority and independence. He assumes the • Strong interpersonal skills and conducts meetings with department hotel work experience a plus) management of the hotel in the absence of • Ability to work with minimal supervision managers, trainers and employees to review • Bachelor degree preferred (ideally in the GM. • Must be able to work a flexible schedule performance trends, develop action plans hospitality) as the hours for this management and give recognition. He develops an annual position often vary training calendar and compiles monthly and quarterly reports on training activities.36 middle management positions Middle Management Positions 37
  • 20. food and beverage manager Rooms division manager The Food and Beverage (F&B) Manager is a key member of the senior management The Rooms Division Manager oversees the entire team of front desk, guest services team in a hotel, cruise ship or any other establishment that serves meals and drinks, and housekeeping departments of a hotel. This manager reports to the General including restaurants, coffee shops, catering services and room service. Manager and plays an important role in ensuring a high level of guest service. Daily Life Required Skills Daily Life Required Skills The F&B Manager is responsible for • Leadership skills The Rooms Division Manager leads, controls • Well-developed leadership skills both business and culinary operations. • Ability to manage a team and supervises the Front Desk, Guest • Ability to give clear, concise He must have a thorough knowledge of • Strong business and financial Services and Housekeeping departments. instructions food preparation and a good sense for management skills He works closely with reservations to assure • Proactive work style creating and marketing menu offerings • Effective employee management and maximize occupancy, rate and revenue • Ability to work well under pressure and that are appropriate and appealing • Previous experience as supervisor in and he is also in charge of providing all keep calm in difficult situations to local market preferences. He must F&B necessary forecasts. This is a key position • Previous experience as supervisor in handle a wide range of managerial • Associate degree or higher (ideally in since the Rooms Division leadership will hospitality (front desk and/or guest functions, such as preparing operating hospitality or foodservice-related) directly impact the operational team’s services) budgets, ordering food and equipment motivation and actions (e.g. front desk • Bachelor degree preferred (ideally in and hiring and managing employees agents, bell boys, housekeeper, concierge) hospitality) at all levels. As a core management and this is the team that is actually team member, he works closely with providing the service for the guests. The other department managers to optimize Rooms Division Manager reports to the financial performance and profitability. Hotel General Manager.38 Middle Management Positions Middle Management Positions 39
  • 21. Cruise director Casino manager The Cruise Director is a senior management leader who is in charge of all shipboard The Casino Manager is responsible for planning, directing, coordinating and entertainment activities. controlling all the day-to-day operations in a casino. Daily Life Required Skills Daily Life Required Skills The Cruise Director’s responsibilities are both • Professional entertainment experience Hires, trains, and schedules the activities of • Strong leadership abilities significant and varied. He oversees all aspects • Natural communication skills casino personnel. Coordinates with supervisors, • Excellent communication and interpersonal of all entertainment presentations, activities, • Master of Ceremonies and hosting surveillance officers and investigators to make skills shows and special events, from planning and experience sure all games are run smoothly and fairly. • Good organization skills conception through execution, in any venue • Willingness and ability to multi-task Ensures that the casino adheres to government • Genuine affinity for customer relations on board. He works with ship management • Financial management and managerial gaming laws and regulations. Measures the • Ability to remain calm in tense situations to ensure that all entertainment activities experience profit and loss of all table games and slot • Willingness to work long hours integrate smoothly and cost-efficiently with • Bachelor degree in hospitality preferred machines. Stays up to date on the nuances of • Bachelor degree, preferably in hospitality all shipboard departments, and to make the gaming rules. Monitors changes within the certain that their quality and implementation gaming industry and understands how they contribute to the highest possible level of may affect the casino’s profitability. Intercedes guest enjoyment and satisfaction. To that with gamblers or guests who are upset or who end, the Cruise Director is also a featured have been caught cheating. Makes sure that participant in various entertainment guests’ needs are met and accommodates activities, as Master of Ceremonies, host and high-profile customers. often as an on-stage performer.40 middle management positions Middle Management Positions 41
  • 22. revenue manager The Revenue Manager occupies a critically important hospitality management function that has a tremendous impact on the profitability of a hotel chain, airline, cruise line or car rental company. Tibor Fejes Revenue Manager Riviera Marriott La Porte de Monaco & Courtyard by Marriott Toulouse Airport Monaco, France Nationality: Hungarian Graduated from Glion Institute of Higher Education, Switzerland Daily Life Required Skills The Revenue Manager determines the • Strategic thinking combined with ideal price for a unit of inventory (a hotel ability to implement strategy as tactics room, airline seat, cruise ship berth • Strong organizational skills and ability or rental car) that is most attractive to perform under time pressure to consumers and most profitable for • Previous experience working in the company. He uses disciplined reservations (hotels, airlines, car tactics to predict consumer behavior rentals) by optimizing inventory availability and • Leadership skills pricing. The Revenue Manager works • Bachelor degree preferred closely with sales and marketing teams • Language skills to determine broad strategic financial goals and devises tactical selling and pricing strategies to meet those goals and maximize profits. He also monitors competitive marketplace activity and factors affecting distribution channel performance.Monaco, France Middle Management Positions 43
  • 23. Executive Level PositionsThe following pages show some of the most strategic and recognizedpositions in the industry.After a number of years in the industry (the time can vary fromemployee to employee and situation to situation), middle managersacquire the experience and track records that qualify them to moveinto senior management. These executives provide the highest levels ofstrategic leadership for a hospitality organization. The responsibilitiesare significant and so are the rewards. executive level positions 45
  • 24. vice president of operations marketing director The Vice President (VP) of Operations is the senior management professional who The Marketing Director, sometimes called the Brand Manager, is a senior sets and manages the policies and procedures that ensure the entire organization management professional who is responsible for developing and executing all functions as designed and delivers strong financial performance for the company marketing activities for a hotel chain region or other hospitality organizations. and a high-quality experience for guests. Daily Life Required Skills Daily Life Required Skills The Vice President of Operations could • Effective relationship-building with The Marketing Director works closely with • Excellent written and verbal lead a hotel chain or a cruise line fleet. employees at all levels, from laborers the CEO and other senior executives to communication abilities He maintains a broad-based, high-level to senior executives determine the overall brand positioning • Ability to manage projects and to lead strategic understanding of all aspects • Strong leadership skills that reflects the organization’s values, marketing staff members from project of the organization’s operation. He • Well-developed organizational and goals and objectives. He formulates kick-off to completion works alongside the properties’ General multitasking abilities the strategic marketing plans and • Good presentation skills to audiences Managers to set financial goals and • Excellent written and verbal manages his team which works ranging from senior management to then designs operation procedures to communication skills with advertising agencies and other sales teams and franchisees help meet revenue targets. The VP of • Relevant experience in hospitality specialized communications firms to • Hospitality background Operations hires and leads hotel General (ideally as a General Manager) create marketing communications. This • Bachelor degree or higher preferred Managers to ensure they meet guest • Bachelor degree or higher preferred includes advertising, public relations, service and satisfaction standards. email and Internet advertising, graphic design, promotions, collateral materials, sales tools and even signage.46 executive level positions Executive Level Positions 47
  • 25. development director The Development Director manages the two most fundamental responsibilities in corporate hotel management: the entire business and legal relationship between the hotel chain and hotel investors, and ensuring that hotels comply with the chain’s performance standards and expectations. Rani Gharbié Development Director InterContinental Hotels Group Middle East & Africa Nationality: Lebanese / Canadian Graduated from Glion Institute of Higher Education, Switzerland Daily Life The Development Director within a hotel network. He also handles contract renewals and chain is a senior management leader who is manages the ongoing relationship between the responsible for a broad spectrum of critically hotel owner and the chain. important high-level business activities. The Development Director is the hotel chain’s Required Skills chief representative and acts as the primary intermediary between the chain and potential • Strong interpersonal communication hotel owners and investors. He presents the abilities chain’s brand portfolio and the opportunities and • Hotel-related analytical and financial skills requirements for investment. The Development • Effective in business presentations and Director conducts the critical viability analysis to negotiations ensure that a business relationship between the • Hospitality background chain and the potential investor will be mutually • Bachelor degree or higher preferred satisfactory and successful. He negotiates, (ideally in hospitality) administers and finalizes legal contracts. The Development Director leads the interaction between the chain and the investor, whether the investor wants to build a brand new hotel or transition an existing hotel into the chain’sDubai, United Arab Emirates Executive Level Positions 49
  • 26. human resources director The Human Resources (HR) Director within any hospitality organization is a key management specialist whose primary responsibility is the recruitment, training and retention of qualified employees. Ann Morelli Director of Human Resources Palace Hotel San Francisco, USA Nationality: Swedish Graduated from Les Roches International School of Hotel Management, Switzerland Daily Life Required Skills The HR Director maintains close • Effective relationship-building with relationships with department leaders employees at all levels, from laborers to gain a thorough understanding of to senior executives both the technical qualifications and • Strong organizational and the personal qualities desired of every multitasking abilities candidate for every position to be • Excellent written and verbal staffed. He coordinates training and communication skills support to ensure employees meet the • Bachelor degree or higher preferred organization’s performance standards (ideally in hospitality) and expectations. The HR Director manages the employee benefits program and creates and implements workplace policies and procedures that enhance employee productivity and satisfaction. He contributes fundamentally to the organization’s ability to provide a high- quality guest experience by hiring and training high-quality employees.San Francisco, USA Executive Level Positions 51
  • 27. general manager The General Manager (GM) is the chief executive and most visible leader of a hotel property. He has ultimate responsibility for the day-to-day management of all aspects of the hotel’s operation – all of its departments and all of its employees. Thierry Kennel General Manager Four Seasons Hotel Denver, USA Nationality: French / Canadian Graduated from Les Roches International School of Hotel Management, Switzerland Daily Life Required Skills The GM develops strategic business • Excellent leadership, personnel and plans that define the hotel’s operational communication skills and revenue goals. The GM manages • Effective business and operations all hotel operations to maximize both management abilities employee and financial performance. • Strong financial management and He ensures that the hotel meets quality budget planning standards for property appearance, • Relevant experience in hospitality maintenance, amenities and personal management positions service that deliver the best guest • Bachelor degree or higher preferred experience possible. The GM sets (ideally in hospitality) performance goals for employees and provides training, a supportive work environment and constructive assessments to help them grow and contribute to the hotel’s success. He plans, implements and measures the effectiveness of hotel marketing and promotional efforts.Denver, USA Executive Level Positions 53
  • 28. general manager Christian Tiden Xavier Pech General Manager General Manager Vara-Bjertorp Golf Club & Castle Hyatt Regency Hong Kong Kvanum, Sweden Kowloon, Hong Kong Nationality: Swedish Nationality: French Graduated from Blue Mountains International Graduated from Glion Institute of Higher Hotel Management School, Australia Education, Switzerland Elsa Biscaut-Abascal Elton Dalmedo General Manager General Manager Hidden Hotel Hotel Mirador de Adra Paris, France Almeria, Spain Nationality: Mexican Nationality: British Graduated from Les Roches International Graduated from Les Roches International School of Hotel Management, Switzerland School of Hotel Management Marbella, Spain54 Executive LEvel Positions Executive Level Positions 55
  • 29. WHAT’S NEXT? If you’re excited about a career in hospitality, we strongly recommend that you Facilities earn a degree in hospitality management. Your first step is to select an appropriate university. Here are some key things to consider when looking at hospitality • Does the school invest in buildings on campus? management schools: • Does the management continually invest in facility improvements? Transfer Accreditation & Recognition • Is it possible to transfer from one campus to another, especially internationally, within the same program? • Is the school accredited by a well-known accrediting organization and/or recognized by official authorities? • What qualification level can the school deliver? International Career Opportunities • Does the school award its own university degree? • What is the average number of internship offers per student? Programs • What percentage of students receive a job offer before or upon graduation? • Does the school offer a wide choice of undergraduate, postgraduate and graduate Alumni programs that meet the needs of the market? • What percentage of alumni hold executive positions around the world? • Are the alumni actively involved in adding value for current students and hiring Faculty graduates from the school? • Are the professors, teachers and instructors specialists in their field with relevant international industry experience and qualifications? International Student Body • How many nationalities are represented on the campus? • Is there any nationality that is over-represented by more than 25%? Industry • Do hiring managers consider the school to be among the top schools for a successful career?56 What’s Next? What’s Next? 57
  • 30. AN INTERNATIONAL NETWORK Laureate Hospitality Education, the leading hospitality management education group manages 8 of the most reputed institutions in the world. Our unique and global group of institutions is united by a passionate philosophy towards the hospitality industry, combining an outstanding business education with practical guidance and experience in the industry. Glion & Bulle, Switzerland Bluche, Switzerland www.glion.edu www.lesroches.edu Established in 1962, Glion Institute of Founded in 1954 as an international Higher Education is one of the world’s school and in 1979 as a hotel school, Les leading providers of international hospitality Roches prepares international students for education and offers management-focused a hospitality management career in the programs in the fields of Hospitality, service industry and offers transfer options Tourism, Event, Sport and Entertainment. during studies to and from other Les Roches Institutions and campuses. Undergraduate Programs Undergraduate Programs • Bachelor Degree (3.5 years) with • Hotel Management Diploma (3 years) specializations in Hospitality or Event, • BBA in International Hotel Management Sport and Entertainment (ESE) with pathways in Entrepreneurship, • Diploma in Hotel and Restaurant Marketing, Finance, Hotel Design Operations (1.5 years) and Project Management or Culinary Switzerland China • Business Management (4 years) Postgraduate Programs Postgraduate Programs • Glion Institute of Higher Education • Les Roches Jin Jiang International • Postgraduate Diploma (1.5 years) • Les Roches International School of Hotel Management College • P ostgraduate Higher Diploma (2 years) • Postgraduate Diploma in Hospitality Hotel Management Administration (1.5 years) • LRG University of Applied Sciences USA Master Programs • P ostgraduate Higher Diploma in Hospitality Management (2 years) Spain • Kendall College • MBA in International Hospitality & • Postgraduate Diploma in Business Service Industries Management (1 year), Administration for Culinary Arts with Leadership or Marketing Professionals (1 year) • Les Roches International School of Australia • M aster of Education in Hospitality Hotel Management Organizational Training & Management Master Programs • Blue Mountains International Hotel (1 year) Management School • Online MBA in International Hospitality • MBA in Hospitality with pathways in • Australian International Hotel School Management (approx. 2.5 years Finance or Marketing (1 year) depending on student’s availability)58 An International Network An International Network 59
  • 31. Bulle & Bluche, Switzerland Marbella, Spain Chicago, USA Shanghai, China www.lrguas.ch www.lesroches.es www.kendall.edu www.lrjj.cn LRG is a new University of Applied Sciences Founded in 1995, Les Roches Marbella Kendall College, founded in 1934, is a Founded in 2004, LRJJ is a joint-venture that has received official authorization from offers a truly unique learning experience leading higher education institution of between two leaders in their field - Les the Swiss Government in July 2008. It based on the tradition of Swiss hospitality. culinary arts and hospitality management. Roches International School of Hotel offers a Bachelor of Science that meets the It offers the same quality hospitality Students have unique opportunities to Management, and Jin Jiang International Swiss and European standards. management programs as in Les Roches transfer to Europe and Asia during their Hotels, the largest hotel company in China. in Switzerland, and a strong link with the program. It offers programs to international students hospitality and golf industries. that prepare them to complete their degree in Europe or Australia. Undergraduate Programs Undergraduate Programs Undergraduate Programs Undergraduate Programs • Bachelor of Science in Hospitality • Hotel Management Diploma (3 years) • Bachelor of Arts (3.5 years) in: • LRJJ International Diploma in Hotel Management (4 years) with • BBA in Hospitality (4 years) with - Hotel Management Management (2.5 years) specializations in: pathways in: - Food & Beverage Management • LRJJ International Certificate in Hotel - International Hospitality Management - Event Management & Convention and - Meeting & Convention Management Management (1.5 years) - Food, Beverage & Operations Trade Fair Planning • Associate Degree in Culinary Arts • Hospitality Preparatory Program Management - Timeshare, Spa Resort Hotels & Golf (1 to 2 years depending on previous (9 weeks per level) Club Management background) Master Programs Postgraduate Programs Postgraduate Programs • Master of Advanced Studies in • LRJJ Postgraduate Diploma in Hospitality Management (1 year) • Postgraduate Diploma (1 year) in: International Hotel Management - Hospitality Management (1.5 years) - Golf Management • LRJJ Postgraduate Certificate in International Hotel Management (1 year) • LRJJ Professional Development Diploma in International Hotel Management (1.5 years) • LRJJ Professional Development Certificate in International Hotel Management (1 year)60 An International Network An International Network 61
  • 32. Leura, Australia Canberra, Australia www.bluemountains.edu.au www.aihs.edu.au Ever since the school was founded in Founded in 1995, AIHS operates the Hotel 1991, Blue Mountains has delivered its Kurrajong. As a result, students gain valuable unique approach to hospitality and tourism industry experience within a commercial management education to more than 3,000 hotel that enjoys a strong client base of graduates with the majority moving into national and international business guests. senior management roles within six years of graduation. Undergraduate Programs Undergraduate Programs • Diploma of Business (1 year) • Diploma of Business (1 year) • Associate Degree of Business (2 years) • Associate Degree of Business (2 years) • Bachelor of Business (2.5 years) • Bachelor of Business (2.5 years) The above programs are specialized in The above programs have 2 specializations: International Hotel & Resort Management - International Hotel Management or - International Event Management Postgraduate Programs • Graduate Certificate of Hotel We invite you to contact us for further information about careers in the dynamic hospitality Management (1 year) industry. • G raduate Diploma of Hotel Management (1.5 years) We look forward to talking with you more about Laureate Hospitality Education institutions and our specific programs. Speak to your educational counselor or contact: Master Programs info@LaureateHospitality.com / T: +41 (0) 21 989 26 00 • Master of Hotel Management (1.8 years) You can also discover more about us by visiting our website: www.LaureateHospitality.com62 An International Network An International Network 63
  • 33. Copyrights:Beau-Rivage Palace Lausanne, SwitzerlandFour Seasons Hotels and ResortsGlion Management ServicesInterContinental Hotel GroupMandarin OrientalMarriott International, IncOH!The Leading Hotels of the WorldThe Ritz CarltonRégis Colombo – www.diapo.chSources des Alpes
  • 34. HJD01/R01/03.11/10k

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