Oceans Connect 09 12 18 Company Overview

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Oceans Connect 09 12 18 Company Overview

  1. 1. Company Overview
  2. 2. Agenda <ul><ul><li>Oceans Connect overview </li></ul></ul><ul><ul><li>Markets and programs </li></ul></ul><ul><ul><li>Some of our clients </li></ul></ul><ul><ul><li>Peace of mind </li></ul></ul><ul><ul><li>Our Board </li></ul></ul>
  3. 3. Oceans Connect <ul><li>Mission Statement </li></ul><ul><li>To be your outsource partner of choice </li></ul><ul><li>Market Positioning </li></ul><ul><li>For the most customer-focused businesses, Oceans Connect uniquely blends the flexibility, scalability and experience of a large BPO with the attention, commitment and value for money of a company that prizes its partnership with you and strengthens your customer relationships </li></ul>
  4. 4. Oceans Connect Overview <ul><li>A Business Process Outsourcing (BPO) solution provider since 2003 </li></ul><ul><li>600 workstations split between India (500) and the UK (100) </li></ul><ul><li>A right-shore strategy where needed </li></ul><ul><ul><li>On-shore </li></ul></ul><ul><ul><li>Off-shore </li></ul></ul><ul><ul><li>Blended </li></ul></ul><ul><li>Services provided </li></ul><ul><ul><li>Customer interaction (voice & non-voice) </li></ul></ul><ul><ul><li>Supply chain management </li></ul></ul><ul><ul><li>Data processing and back-office solutions </li></ul></ul>
  5. 5. Example Markets & Programs <ul><li>Retail </li></ul><ul><li>eCommerce </li></ul><ul><li>Mobile phone </li></ul><ul><li>Insurance </li></ul><ul><li>Travel/Transport </li></ul><ul><li>Sports clubs </li></ul><ul><li>Inbound Order Line </li></ul><ul><ul><li>Catalogue/Mail-Order </li></ul></ul><ul><ul><li>TV Shopping </li></ul></ul><ul><li>Inbound Customer Service </li></ul><ul><ul><li>Catalogue/Mail-Order </li></ul></ul><ul><ul><li>e-commerce, websites, </li></ul></ul><ul><li>Outbound Telesales/marketing </li></ul><ul><ul><li>Customer acquisition </li></ul></ul><ul><ul><li>Customer re-activation/renewal </li></ul></ul><ul><li>Market research </li></ul><ul><ul><li>Data collection/validation </li></ul></ul><ul><ul><li>List-cleansing </li></ul></ul><ul><li>Back-office Processing </li></ul><ul><ul><li>e-mail response </li></ul></ul><ul><ul><li>Supply chain management </li></ul></ul>
  6. 6. Some of our clients
  7. 7. Your peace of mind <ul><li>All sites operate from the same UK-based IT platform (mirrored for resilience) </li></ul><ul><li>IT and telco infrastructure triangulated, fully resilient with redundancy </li></ul><ul><li>Massively scalable IT infrastructure from world-class suppliers </li></ul><ul><ul><li>Aspect, BT, Cisco, Dell, Verizon Business & Virgin Media </li></ul></ul><ul><li>Bureau operations to supplement dedicated teams for managing peaks in demand </li></ul>
  8. 8. Your peace of mind <ul><li>ISO:9001 </li></ul><ul><ul><li>Quality Management Systems </li></ul></ul><ul><li>ISO:27001 </li></ul><ul><ul><li>Data & Information Security </li></ul></ul><ul><li>Six Sigma </li></ul><ul><ul><li>Extensive deployment throughout business </li></ul></ul><ul><ul><li>25 qualified staff </li></ul></ul><ul><ul><li>Expert and dedicated Transition Team </li></ul></ul><ul><ul><li>Qnalytics, re-engineering </li></ul></ul><ul><li>Dedicated account management </li></ul><ul><li>Comprehensive open-book operational reporting </li></ul><ul><ul><li>Available to clients real-time via secure Internet access </li></ul></ul>
  9. 9. Board of Directors <ul><li>Adarsh Sethia </li></ul><ul><ul><ul><li>Founder of Oceans Connect </li></ul></ul></ul><ul><ul><ul><li>Successfully built and divested international speciality food business </li></ul></ul></ul><ul><ul><ul><li>In industry since 2003 </li></ul></ul></ul><ul><li>Howard Sarna </li></ul><ul><ul><ul><li>20 years in industry including founder/CEO of PSC, then.... </li></ul></ul></ul><ul><ul><ul><li>CEO ClientLogic Europe (acquired Sitel in 2007) </li></ul></ul></ul><ul><ul><ul><li>Managing Director Dun & Bradstreet </li></ul></ul></ul><ul><li>Nicholas Temple </li></ul><ul><ul><ul><li>Formerly CEO of IBM UK later becoming its Chairman </li></ul></ul></ul><ul><ul><ul><li>Subsequent executive and non-executive directorships including Electrocomponents plc, Datacash Group plc, Datatec and Fox IT </li></ul></ul></ul><ul><ul><ul><li>Currently Chairman of Retail Business Solutions, TCSL, and Capula </li></ul></ul></ul><ul><li>Howard Levene </li></ul><ul><ul><ul><li>Managing Partner Silver Levene, West End Accountants </li></ul></ul></ul><ul><ul><ul><li>Accountancy Age 2008 Excellence awards winner </li></ul></ul></ul>
  10. 10. How can we help?

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