Module 1-Friendship Ambassadors Introduction


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Employees and other stakeholders have the opportunity AND the responsibility to serve as our best ambassadors, community representatives and spokespersons. Our Employees are our most precious and largest investment – they are truly our Mission AND our Human Resources. Missy Blankenship

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Module 1-Friendship Ambassadors Introduction

  1. 1. FRIENDSHIP AMBASSADORS PROGRAM <ul><li>2005 </li></ul><ul><li>And Beyond </li></ul>
  2. 2. What is an Ambassador? <ul><li>A diplomatic official of the highest rank appointed and accredited as a company’s representative. </li></ul><ul><li>An authorized messenger or representative. </li></ul><ul><li>An unofficial or informal representative of a company or cause. </li></ul>
  3. 3. What is a Friendship Ambassador? <ul><li>Friendship Industries’ Employees have the opportunity and the responsibility to serve as our best ambassadors, community representatives and spokespersons. </li></ul><ul><li>Our Employees are our most precious and largest investment. </li></ul><ul><li>Friendship Employees are truly our Mission and most valuable Resources. </li></ul>
  4. 4. What will we cover? <ul><li>The History of </li></ul><ul><li>And </li></ul><ul><li>Supporting Friendship: </li></ul><ul><li>Where Have We Been? </li></ul><ul><li>And Where Are We Going? </li></ul>
  5. 5. What will we cover? <ul><li>Rehabilitation Services (Employment & Training) </li></ul><ul><li>at Friendship: </li></ul><ul><li>Why Are We Here? </li></ul><ul><li>And What is Expected? </li></ul>
  6. 6. What will we cover? <ul><li>Commercial </li></ul><ul><li>Products & Services </li></ul><ul><li>at Friendship: </li></ul><ul><li>What Do We Do? </li></ul><ul><li>How Will We Get Where We Want to Go? </li></ul>
  7. 7. So, What’s In It For You? <ul><li>Allows us all to create an environment that is conducive for: > team-building > company growth > personal development > good communications > corporate stability </li></ul>
  8. 8. What’s In It For Friendship ? <ul><li>You can help us convey the message of “Friendship” both inside and outside the company, called “ Friend-raising ”. </li></ul><ul><li>As Friendship Employees, you are our best, most valuable asset and our best prospecting and networking resource in the Community. </li></ul><ul><li>YOU are Friendship ! </li></ul>
  9. 9. Who is in a better position to help convey a positive message than our Employees? <ul><li>It is up to us to dispel the myths and reinforce the realities of Friendship’s quality, skills and abilities, not disabilities. </li></ul>
  10. 11. What will we learn? <ul><li>What is our mission statement </li></ul><ul><li>AND </li></ul><ul><li>what does it mean? </li></ul>
  11. 12. What will we learn? <ul><li>Are we a “sheltered workshop” or a “Work Center”? </li></ul><ul><li>What is an Employee Services Organization (ESO)? </li></ul><ul><li>Do we hire non-disabled people because our workload requires the need for extra hands and our mission is to provide an integrated work environment? </li></ul>
  12. 13. What will we learn? <ul><li>What are the proper terms to use for the population we serve, for instance “handicapped” or “disabled”? And why? </li></ul><ul><li>Do our Employees lack the skills and abilities to perform the work we do? What is the answer? </li></ul>
  13. 14. What will we learn? <ul><li>Are we a manufacturing facility supplying quality services or are we a facility providing “busy work”? </li></ul><ul><li>What kind of training do we provide? </li></ul>
  14. 15. What will we learn? <ul><li>What do we make here? </li></ul><ul><li>What do we do here? </li></ul><ul><li>What are Friendship’s strengths? </li></ul>
  15. 16. What will we learn? <ul><li>Why should someone support Friendship either through donations, planned giving or work? </li></ul>
  16. 17. The Development Office Presentation <ul><li>Will explain our Mission </li></ul><ul><li>Focus on our growth and expansion </li></ul><ul><li>Explain the fund-raising aspects and needs of Friendship </li></ul><ul><li>Provide a “History of Friendship ” </li></ul><ul><li>Focus on how and why there is a Friendship Industries </li></ul>
  17. 18. The Rehabilitation Department (Employment & Training) Presentation <ul><li>Focus on our Human Resources </li></ul><ul><li>Explain competitive employment, extended employment and assessment </li></ul><ul><li>Will feature supported employment outcomes </li></ul><ul><li>Focus on where we see the company progressing in the future </li></ul>
  18. 19. The Sales & Marketing/ Customer Service Department Presentation <ul><li>Focus on our commercial base </li></ul><ul><li>Focus on the marketable aspects of Friendship’s work </li></ul><ul><li>Share what we see on Friendship’s horizons </li></ul>
  19. 20. How will this Program help Friendship ? <ul><ul><li>Will benefit our CARF Certification efforts (Rehabilitation Accreditation Commission) by striving to make Friendship Industries a better place for our clients with disabilities, raising the level of expectations set for them. </li></ul></ul><ul><ul><li>Help clients be prepared for the competitive employment market, increasing their chance for success. </li></ul></ul>
  20. 21. How will this Program help Friendship ? <ul><ul><li>Help each of us to fully utilize our strengths and expertise for the good of Friendship and our own Professional Development. </li></ul></ul><ul><ul><li>Urge us to work even harder toward our goals as a Team Effort. </li></ul></ul><ul><ul><li>Make us more aware of what other staff members have to offer. </li></ul></ul>
  21. 22. How will this Program help Friendship ? <ul><ul><li>Aid in interviewing and training of new Employees. </li></ul></ul><ul><ul><li>Help us to share knowledge or information vital to our growth </li></ul></ul><ul><ul><li>“ Knowledge is worthless if it is not shared. “ </li></ul></ul>
  22. 23. We are all Friendship Ambassadors … <ul><li>“ The greatest source of competitive advantage is not really COST or QUALITY, but CREATIVITY.” </li></ul>