SOS Helpline for children and young 0800 12222

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SOS Helpline for children and young 0800 12222

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SOS Helpline for children and young 0800 12222

  1. 1. SOS HelplineSOS Helpline for children and youngfor children and young 0800 122220800 12222 First Children’s Embassy in the worldFirst Children’s Embassy in the world MegjashiMegjashi
  2. 2. SOS HelplineSOS Helpline for children and youngfor children and young 0800 122220800 12222  First Children’s Embassy in the world Megjasi is an international, non-First Children’s Embassy in the world Megjasi is an international, non- goverment, non-partisian and non-profitable humanitarian organization forgoverment, non-partisian and non-profitable humanitarian organization for care, protection and promotion of the children’s rights, always when they arecare, protection and promotion of the children’s rights, always when they are contested. Ii’s founded on 29.04.1992 in Skopje.contested. Ii’s founded on 29.04.1992 in Skopje.  SOS helpline is founded in october 1993 and is first free phone who functionSOS helpline is founded in october 1993 and is first free phone who function 19 years.19 years. It represents a direct service assistance and support to children,It represents a direct service assistance and support to children, youth and their families.youth and their families.  Since 2005 thanks to Macedonian Telecom this phone number is free for T-Since 2005 thanks to Macedonian Telecom this phone number is free for T- Mobile costumers.Mobile costumers.  So far, we have registeredSo far, we have registered over 18 129 calls concerning problemsover 18 129 calls concerning problems associated with violence (physical, sexual and psychological), familyassociated with violence (physical, sexual and psychological), family problems, friends, love problems, personal problems and others.problems, friends, love problems, personal problems and others.
  3. 3. FREE LEGAL SERVICEFREE LEGAL SERVICE  Depending on the type of problem that we refer, callers along withDepending on the type of problem that we refer, callers along with the SOS office work and free legal service. It dealt with addressesthe SOS office work and free legal service. It dealt with addresses written to various state and social institutions, follows thewritten to various state and social institutions, follows the procedures undertaken by these institutions and react if they don’tprocedures undertaken by these institutions and react if they don’t act in the best interest of children.act in the best interest of children.  FromFrom the competent institutions we are always looking to inform usthe competent institutions we are always looking to inform us about the measures and actions that are taken by them, so we canabout the measures and actions that are taken by them, so we can be active again and respond if necessary. In this way Međašibe active again and respond if necessary. In this way Međaši monitored on institutions for greater commitment and rapidmonitored on institutions for greater commitment and rapid response in addressing the problem, in order to best protectresponse in addressing the problem, in order to best protect childrenchildren..
  4. 4. Basic principles that underpin the work ofBasic principles that underpin the work of SOS HelplineSOS Helpline for children and youngfor children and young  Confidentiality (conversations between the caller and SOS volunteer areConfidentiality (conversations between the caller and SOS volunteer are kept in complete secrecy, they are not told to the media, as radio andkept in complete secrecy, they are not told to the media, as radio and television, printed media, etc.).television, printed media, etc.).  Anonymity (we don’t insist on the identity of the caller, we respect his desireAnonymity (we don’t insist on the identity of the caller, we respect his desire for total anonymity), however, we inform him that if the informations that hefor total anonymity), however, we inform him that if the informations that he give us are false or misleading blame someone, if a suitable state institutiongive us are false or misleading blame someone, if a suitable state institution seek from us it’s informations we will give them, in order to properly act inseek from us it’s informations we will give them, in order to properly act in that case.that case.  When we give informations to relevant government institutions in order toWhen we give informations to relevant government institutions in order to properly act we point out that informations are protected in accordance withproperly act we point out that informations are protected in accordance with the protection of personal informations.the protection of personal informations.  Acceptance and support (the caller is open, without prejudices andAcceptance and support (the caller is open, without prejudices and convictions)convictions)
  5. 5. Method of work of SOS HelplineMethod of work of SOS Helpline for childrenfor children and youngand young  Through active listening to the problem, we are giving an adequateThrough active listening to the problem, we are giving an adequate response, which is oriented to keep the attention of the callerresponse, which is oriented to keep the attention of the caller  Consultation - a wide range of possible alternatives and decisions receivedConsultation - a wide range of possible alternatives and decisions received as a result of actively listening to the caller, to an appropriate decision wouldas a result of actively listening to the caller, to an appropriate decision would be made for next stepbe made for next step  Giving information that would be useful for solving the problem of the callerGiving information that would be useful for solving the problem of the caller  Diverting callsDiverting calls - Calls that are more specific nature, there are specialized services for- Calls that are more specific nature, there are specialized services for specific problemsspecific problems  Face to face consultationFace to face consultation - Direct psychological counseling if it is necessary, or if the person that- Direct psychological counseling if it is necessary, or if the person that needs help manifest a desire for it.needs help manifest a desire for it.
  6. 6. Commonly reported problems of SOSCommonly reported problems of SOS helpline for children and younghelpline for children and young  physical, sexual or psychological violencephysical, sexual or psychological violence  neglect by parents, not receiving enough care, attention, love and affectionneglect by parents, not receiving enough care, attention, love and affection  problems that arise as a consequence of family relations and relationsproblems that arise as a consequence of family relations and relations  problems within the school (loss of concentration, distrust in the relationproblems within the school (loss of concentration, distrust in the relation teacher-student)teacher-student)  Besides these common types of problems to the SOS helpline for childrenBesides these common types of problems to the SOS helpline for children and youth is reported and:and youth is reported and: -institutional abuse-institutional abuse -sexual abuse-sexual abuse -affair juvenile-adult-affair juvenile-adult -children who beg-children who beg -problems in communication-problems in communication -children whose families are in social risk-children whose families are in social risk -abuse by the media and so on.-abuse by the media and so on.
  7. 7. SOS helpline for children and young inSOS helpline for children and young in numbers, during it’s 19 years operationnumbers, during it’s 19 years operation yearyear Nb. ofNb. of callscalls femalefemale malemale To 12To 12 yearsyears 13-1813-18 yearsyears Up to 18Up to 18 yearsyears 1993-1993- 19941994 37693769 537537 24962496 471471 21922192 370370 1994-19951994-1995 46094609 136136 24762476 339339 20882088 183183 1995-19961995-1996 990990 8888 328328 2222 279279 115115 1996-19971996-1997 12941294 108108 596596 4646 469469 191191 1997-19981997-1998 12001200 107107 399399 5959 279279 168168 1998-19991998-1999 12501250 6262 259259 1414 202202 105105 1999-20001999-2000 10001000 9292 184184 1111 113113 152152 1411214112
  8. 8. SOS helpline for children and young inSOS helpline for children and young in numbers, during it’s 19 years operationnumbers, during it’s 19 years operation 2000-20012000-2001 143143 2929 114114 4343 4646 5454 2001-20022001-2002 7777 1919 5858 // 1818 5959 2002-20032002-2003 324324 7777 247247 1212 103103 209209 2003-20042003-2004 414414 9898 316316 4343 117117 254254 2004-20052004-2005 912912 320320 592592 198198 225225 489489 2005-20062005-2006 704704 190190 154154 // // // 2006-20072006-2007 361361 // // // // // 2007-20082007-2008 360360 // // // // // 2008-20092008-2009 377377 128128 231231 66 1818 353353 2009-20102009-2010 239239 163163 205205 55 1616 208208 01.01-01.01- 31.07.20131.07.201 11 106106 3636 5353 33 55 8585 ВкупноВкупно 40174017
  9. 9. Who works with children inWho works with children in SOS helpline forSOS helpline for children and youngchildren and young  SOS helpline for children and youth 0800 1 2222 we have professionalsSOS helpline for children and youth 0800 1 2222 we have professionals working - a pedagogue, psychologist, social worker and lawyer.working - a pedagogue, psychologist, social worker and lawyer.  The activities involved and volunteers who are mostly students andThe activities involved and volunteers who are mostly students and graduates of faculties of pedagogy, psychology, legal studies and thegraduates of faculties of pedagogy, psychology, legal studies and the Institute for Social Work teachers and others.Institute for Social Work teachers and others.  These people first realize the talks and contacts with callers and are inThese people first realize the talks and contacts with callers and are in constant coordination with mentoring coordinator and co-coordinator of theconstant coordination with mentoring coordinator and co-coordinator of the SOS helpline for children and youth services and other direct assistance bySOS helpline for children and youth services and other direct assistance by the First Children Embassy in the World.the First Children Embassy in the World.
  10. 10. Calling by ageCalling by age  SOS helpline for children and young line is open to all age groups. MostSOS helpline for children and young line is open to all age groups. Most interviewees are searching for their identity, seek guidance, skills andinterviewees are searching for their identity, seek guidance, skills and support most of the shaping of his personality.support most of the shaping of his personality.  Most of the contacts and the report by adults, while children and youngMost of the contacts and the report by adults, while children and young people are not enough encouraged to report their problems.people are not enough encouraged to report their problems.  In 2011 only 8 children victims of violence had the courage to reportIn 2011 only 8 children victims of violence had the courage to report violence by them self.violence by them self.
  11. 11. CCampaigns for SOS Children andampaigns for SOS Children and YouthYouth  For violence you shouldn’t be silentFor violence you shouldn’t be silent
  12. 12.  The idea for this campaign comes from analysis of data recived from theThe idea for this campaign comes from analysis of data recived from the work of SOS in the last few years. The results show an increase of reportswork of SOS in the last few years. The results show an increase of reports of abuse and violence on children indicates that children are protected. Inof abuse and violence on children indicates that children are protected. In recent years report that we get mostly brought by adult witnesses ofrecent years report that we get mostly brought by adult witnesses of violence and abuse to which children are exposed.?violence and abuse to which children are exposed.? First Children's Embassy in the World this campaign is realizing inFirst Children's Embassy in the World this campaign is realizing in cooperation with Accent Media as media partner by placing billboards in thecooperation with Accent Media as media partner by placing billboards in the Republic of Macedonia. There are 20 ready bilboards of which 8 areRepublic of Macedonia. There are 20 ready bilboards of which 8 are bilingual (Macedonian and Albanian). 10 billboards are placed in the city ofbilingual (Macedonian and Albanian). 10 billboards are placed in the city of Skopje, and 1 billboard has been placed in Prilep, Bitola, Struga, Gostivar,Skopje, and 1 billboard has been placed in Prilep, Bitola, Struga, Gostivar, Debar, Tetovo, Kumanovo, Strumica, Stip and Veles.Debar, Tetovo, Kumanovo, Strumica, Stip and Veles.
  13. 13. CCampaigns for responsible parenthoodampaigns for responsible parenthood
  14. 14.  This campaign is a continuation ofThis campaign is a continuation of the campaign "Did you hug yourthe campaign "Did you hug your child" and "Did you tell your childchild" and "Did you tell your child how much you want him?'‘that thehow much you want him?'‘that the First Children's Embassy in theFirst Children's Embassy in the World enforced at the beginning ofWorld enforced at the beginning of 2007 and 2008. The aim of the2007 and 2008. The aim of the campaign is to encouragecampaign is to encourage responsible parenting. How manyresponsible parenting. How many more children are showing love bymore children are showing love by hugging them, kissing them andhugging them, kissing them and telling them "I love you", the moretelling them "I love you", the more you want to show that theyyou want to show that they deserve. Love gives the building adeserve. Love gives the building a sense of confidence and selfsense of confidence and self esteem in children. But byesteem in children. But by themselves, hugging and tellingthemselves, hugging and telling the child that is loved is notthe child that is loved is not enough. It is to be discussed.enough. It is to be discussed.
  15. 15. SOS helpline for children and young isSOS helpline for children and young is member ofmember of CHICHI Childrens help internacionalChildrens help internacional  SOS helpline for children and young people is part of CHI childrens helpSOS helpline for children and young people is part of CHI childrens help internacional which unites SOS assistance services to children and younginternacional which unites SOS assistance services to children and young people worldwide.people worldwide.  Every year on the occasion 17 - May - International Day of SOS help linesEvery year on the occasion 17 - May - International Day of SOS help lines and support to children in the world, the First Children Embassy in the Worldand support to children in the world, the First Children Embassy in the World inform the public about the state of our free SOS helpline for children andinform the public about the state of our free SOS helpline for children and youth 0800 12222 as well as reminiscent of meaning of the lines to helpyouth 0800 12222 as well as reminiscent of meaning of the lines to help children.children.
  16. 16. Financial sustainability of the SOS helplineFinancial sustainability of the SOS helpline for children and youngfor children and young  First Children's Embassy in the World has tried to ensure financialFirst Children's Embassy in the World has tried to ensure financial sustainability by encouraging the business sector for greater socialsustainability by encouraging the business sector for greater social responsability, selling Christmas cards and donated by citizens in boxesresponsability, selling Christmas cards and donated by citizens in boxes placed in several locations in the country. However these funds are notplaced in several locations in the country. However these funds are not enough and is nessessery assistance and support from the Government ofenough and is nessessery assistance and support from the Government of Republic of Macedonia.Republic of Macedonia. For this purpose, we told to President of the Republic of Macedonia, MrFor this purpose, we told to President of the Republic of Macedonia, Mr Ivanov, Prime Minister of the Republic of Macedonia Mr. Nikola Gruevski,Ivanov, Prime Minister of the Republic of Macedonia Mr. Nikola Gruevski, the National Commission on the Rights of the Child, and to Ministry ofthe National Commission on the Rights of the Child, and to Ministry of Labour and social Policy to remind these institutions on theLabour and social Policy to remind these institutions on the recommendations of the Committee on the rights of the child adopted inrecommendations of the Committee on the rights of the child adopted in Geneva where he says:Geneva where he says:
  17. 17. Recommendation of the Committee on theRecommendation of the Committee on the Rights of the ChildRights of the Child  Committee on the Rights of the Child in Geneva on its fifty-fourthCommittee on the Rights of the Child in Geneva on its fifty-fourth session considered the reports from Member States after 44 article of thesession considered the reports from Member States after 44 article of the Convention onConvention on Rights of the Child. We consider the second periodic report of the RepublicRights of the Child. We consider the second periodic report of the Republic of Macedoniaof Macedonia and adoptedand adopted several references to notes of his 1514 th s meating, on June 11several references to notes of his 1514 th s meating, on June 11 2010. In it’s recommendations to the Government of the Republic of2010. In it’s recommendations to the Government of the Republic of Macedonia withMacedonia with states:states: "The Committee notes the 24-hour free SOS helpline"The Committee notes the 24-hour free SOS helpline children and young people, but is worried that there is no financial supportchildren and young people, but is worried that there is no financial support that is available.that is available. The Committee recommends the State party to ensure continuityThe Committee recommends the State party to ensure continuity including with appropriate separation means, for a free 24-hourincluding with appropriate separation means, for a free 24-hour helpline.helpline.
  18. 18. First Children’s Embassy in the worldFirst Children’s Embassy in the world Ul. Kosta Novakovik nb. 22Ul. Kosta Novakovik nb. 22 10001000 Skopje Republic of MacedoniaSkopje Republic of Macedonia phonephone. ++389 (02)2465-316. ++389 (02)2465-316 faxfax.++389(02)2463-900.++389(02)2463-900 www.childrensembassy.org.mkwww.childrensembassy.org.mk info@childrensembassy.org.mkinfo@childrensembassy.org.mk sos@childrensembassy.org.mksos@childrensembassy.org.mk

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