Functional e-Municipality

INTEGRATED FRAMEWORK CONCEPT FOR
    PROVISION OF E-SERVICES ON
         MUNICIPAL LEVEL
Basis for the Framework

 Performed in-depth business process analyses of
  one of the biggest municipalities in Macedoni...
Individual Components


         E-file and E-pay




 CRIS
            E-              Business process
                 ...
E-filing and E-pay

 Fairly generic electronic filing mechanism portable
  and configurable to fit most back end systems
...
BPMS

 Workflow management
 Document management
 Team collaboration
 Business intelligence
Interoperability


         PRO




CRM    Municipality   Cadaster




        Social
        Funds
Certificate and Receipt Issuing System

 What it does?
  Allows the public to apply for certified information
   online;...
E-Municipal Infrastructure

Certificate
                  Information    E-Filing and
order and
                 Dissemina...
Customer point of view
Benefits for the Municipality

 Streamlining of the business processes
 Cost saving through introduction of electronic
 ...
Benefits for the Public

 Avoid queues at the municipal’s front
  desks;
 Apply for information and pay by credit
  card...
Q&A

 Any Questions?
Instead of a Session Summary

              Improved
           Business Climate




            One Stop Shop
           ...
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Functional e-municipality

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Presentation held by Mr. Andon Rumenov as a part of the Specific e-Government solutions for better business environment Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010

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Functional e-municipality

  1. 1. Functional e-Municipality INTEGRATED FRAMEWORK CONCEPT FOR PROVISION OF E-SERVICES ON MUNICIPAL LEVEL
  2. 2. Basis for the Framework  Performed in-depth business process analyses of one of the biggest municipalities in Macedonia  Vast national and international experience in provision of services related to complex registry infrastructure  Separate configurable and customizable components/modules  Strong architectural framework
  3. 3. Individual Components E-file and E-pay CRIS E- Business process management municipality system Interoperability
  4. 4. E-filing and E-pay  Fairly generic electronic filing mechanism portable and configurable to fit most back end systems  Intuitive form generator  Electronic payment mechanism processing all types of credit cards  Reporting module for billing and accounting purposes
  5. 5. BPMS  Workflow management  Document management  Team collaboration  Business intelligence
  6. 6. Interoperability PRO CRM Municipality Cadaster Social Funds
  7. 7. Certificate and Receipt Issuing System  What it does?  Allows the public to apply for certified information online;  Allows the public to pay the necessary fees online;  Automatically generates the certificate from different systems and send it to the client.  It is easily configurable and portable to most back office systems  Every aspect of the certificate retrieval is configurable
  8. 8. E-Municipal Infrastructure Certificate Information E-Filing and order and Dissemination payment retrieval BPMS Dataexchange Legacy Systems
  9. 9. Customer point of view
  10. 10. Benefits for the Municipality  Streamlining of the business processes  Cost saving through introduction of electronic exchange of information with related institutions  Increased transparency and disclosure of public information  Increased overall efficiency of the daily operations  Fully functional e-Municipality
  11. 11. Benefits for the Public  Avoid queues at the municipal’s front desks;  Apply for information and pay by credit card online;  Choose where and in which format to pick up the certificate.
  12. 12. Q&A  Any Questions?
  13. 13. Instead of a Session Summary Improved Business Climate One Stop Shop Concept Corporate Reporting Standards Interoperability

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