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Finding The Right People: Tools for Screencing, Hiring, and Retaining Staff
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Finding The Right People: Tools for Screencing, Hiring, and Retaining Staff

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  • 1. Vivian V. Lim HRD, 1st Valley Bank, Inc 2009 RBAP-MABS National Roundtable Conference May 12-13, 2009 Hyatt Hotel and Casino Manila
  • 2. 1stVB Branches & Workforce 1956 : 1 HO, 3 regular employees As of April 2009 : # of Outlets: 21 Branches; 8 LCDPs Total Employees: 375 H.O. Officers . . . . . . . . . . . . . . . 18 H.O. Staff and Support Group . . 39 Branch Officers . . . . . . . . . . . . . 47 Branch Staff (incl. MF staff) . . . 177 Probationary Staff . . . . . . . . . . 74 Trainees . . . . . . . . . . . . . . . . . 20
  • 3. 1st VB Chart of ORGANIZATION
  • 4. Human Resource Management •  Human Resource Planning •  Human Resource Policies •  Personnel Recruitment, Selection and Placement •  Salary, Benefits and Incentives •  Training and Development •  Performance Management
  • 5. The Recruitment Process HR job fairs Submits request Interviews Operations Examinations Basic Banking Operations Training 30-day hands-on training @ branch 6-month Branch Assignment Assessment by the Manager Final Interview/briefing with HR
  • 6. Recruitment: Basic Trainings •  Basic Banking Operations Training Program (BBOTP)   - 10-day training on Policies and Procedures  Bank Policies – HR and Operations  Customer service  Cash Operations  Credit Management and Procedures  Bookkeeping •  Mock Branch Training •  On-the-Job Training at the branch level.
  • 7. The Pre-Employment Process   1. Pre- Employment: (Employee-Trainee) o  On-the-job training at the branch level   2. Probationary o  Employee gets the minimum daily wage o  Background Checking  done by the Branch Manager nearest the place of residence of the applicant. o  Performance appraisal by Manager o  Candidate for regularization after six months.
  • 8. Compensation and Benefits for Regular Employees   New employees undergo final briefing with HR on company policies, code of conduct, and signs Pledge in the Employees Manual. •  Employees o  Guaranteed 15 months o  Monthly Rice Allowance (1 sack – 1st Class variety) o  Christmas Cash Gift •  Managers & Officers o  Guaranteed 16 months o  Annual Foreign Country Trip o  Performance Bonus (Profit Sharing) o  Laptop and Cellular Phones
  • 9. Employees Benefits •  Compulsory Benefits: o  SSS, Philhealth, PAG-IBIG •  Other Benefits o  Annual Uniforms o  Health Plan o  Life Insurance –non-contributory coverage o  Meal allowance for field personnel o  Housing allowance – full lodging costs for those assigned outside their residency or in a staff house
  • 10. Other Benefits •  50:50 scheme of owning service vehicle, payable in 3 to 5 years •  Financial Assistance for emergencies and projects. •  Educational Benefits (for Masteral Degree) •  Scholarship Grants for staff dependents
  • 11. Employee Retention Strategies Aside from the staff benefits, other HR practices for Employee Retention: •  Re-assignment o  Prevents burn-out if assigned in one position for a longer period o  Assignment to branches closer to employee’s residence •  Rewards and Incentives o  Promotion to a higher position for good performance o  Cash Incentives for Account Specialists based on MF Performance Scoring System
  • 12. Other Employee Retention Strategies •  Retraining and Retooling o  1st VB Institute conducts in-house skills trainings regularly o  Employees are sent to various trainings for professional advancement and/or specializations •  Regular staff meetings o  serve as venue to share experiences, updates in procedures and suggestions for new policies. •  Salary increase o  Annual - based on performance evaluations. o  Special increase in salary for exemplary performance •  Family members of good performers are given priority in hiring.
  • 13. 1st Valley Bank Institute-Trainings •  Basic Banking Operations Training Program •  Microfinance (MF) Trainings and Workshops o  Basic MF Training Course for Account Specialists o  Managing your MF Unit (for Supervisors and Managers) o  Microfinance Refresher Course o  CIBI and Cash flow Workshop o  Delinquency Management o  Remedial Management •  Marketing & Sales Skills Training •  Credit Management •  Management Information System (MIS) Applications
  • 14. 1st Valley Bank Institute-Trainings •  Effective Supervision for Managers & Senior Officers •  Management Development Program for Assistant Managers •  Financial Education for Remittance Receivers •  Agricultural Loan Officers’ Training •  Workshop for Loans Assistants and Processors •  Cash Operations Workshop •  Bookkeeper’s Workshop •  Specialized trainings for each bank product
  • 15. Assessment Tools •  Performance Evaluation for Employees •  Performance Assessment for Senior Staff and Officers •  Team Effectiveness •  Branch Client Appraisal •  Progress Report Cards for MF Personnel •  MF Scoring System (for incentives) •  FGD with clients on service delivery •  Suggestion Boxes
  • 16. 1st VB’s HR Secret Weapons: Tools and Incentives •  Test for Higher Cognitive Processes •  Employees’ Manual •  1st Valley Bank Institute for Training •  Staff Benefits and Incentives •  Educational Grants •  Recognition thru Performance Evaluation and Assessments