Best Practices In Supervision

Emelita B. Rocero MABS Microfinance Specialist (With inputs from Eddie Revilla and Edwin Verona)

If you want to increase productivity, profitability, and long-term competitive advantage, the best thing to do is to make sure your organization has great first- line supervision. – Wally Bock Author, Speaker, and Consultant on HR & Supervision

Why Supervision Matters   Supervision promotes managerial accountability   Supervision oﬀers opportunities to:   dentify problems within the unit or  I department   lan actions for improvement   P  cknowledge achievements of subordinates  A  elate with staﬀ  R

Understanding the Role   of Supervisors   The middle man between management and staﬀ   A performance manager   A team leader    A trainer, a coach, a mentor   A problem solver   A champion of the bank’s strategic visions and goals 

What Makes a Good Supervisor   Training, Orientation, Preparation – Ripe for  the job!   Good decision‐making and communication  skills   Excellent people skills   trict but friendly, open, trust‐worthy, fair and  S patient    Dedicated, committed, focused, disciplined 

The Value of Training and Coaching  I don’t believe so much in team motivation, I believe more in getting a team prepared, so it knows it will have the necessary confidence when it steps on a field to play a good game. – Tom Landry, Football coach and role model

The Value of Training and Coaching  Training equips the staff to do the job (to achieve the  department’s  goals) while coaching provides an  effective way in developing and building their skills.   – Edwin Verona, GM Bank  Training prepares the staff for the job. Ihanda muna  ang Account Officers bago isalang sa labas para  merong direction ang kanilang mga ginagawa.  Coaching is equally important dahil hindi lahat  natutunan sa training.  – Eddie Revilla , RB Mabitac 

Eﬀective Supervision Tools    Compliance with Policies Review   Loan Portfolio Analysis using the PAR Aging Report   Regular and Annual AO Performance Evaluation   Regular staﬀ meeting that is time‐sensitive and has  clear agenda 

Why Management Support  Matters in Effective Supervision   Management support boosts the confidence of  Supervisors/Mid‐level management.    Management provides the vision and direction,  inspiration and motivation, recognition and rewards   Evaluates and supports the plans of the unit   Provides the needs of the unit, as necessary   Acknowledges achievements of staff   Reprimands to correct mistakes   Listens and trusts 

Experiences from the Field:  Supervision Practices that Really Work!   Strict adherence to bank policies and regulations  ‐ Regularly monitored through a compliance with policies  review   Conduct staff meeting  ‐ Time sensitive and planned in advance with agenda to be  discussed and topics prioritized for discussion    Client Visits and random spot checking of staff  activities.   Training and re‐training of staff, as needed and  without delay!   

Experiences from the Field:  Supervision Practices that Really Work!   Get along well with people, without necessarily  becoming friends with them. Be professional.   Immediately discuss and solve conﬂict when it  occurs   Give clear and constructive feedback, both positive  and negative – keep communication lines open   Hammer in the organization’s mission and vision and  constantly remind the staﬀ of their duties and  responsibilities. 

Best Supervision Practice:   Review the way your bank  selects, trains, and supports  your supervisors and make the  necessary changes to make  your supervision better. 

END OF PRESENTATION 

Best Practices In Supervision

by MABSIV on May 26, 2009

Accessibility

Categories

Upload Details

Usage Rights

1 Embed 5

Statistics

Best Practices In Supervision Presentation Transcript