Biometric Technology and Human Factor Engineering

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Biometrics as a global industry is evolving rapidly. With each passing day, more news sprouts up about countries adopting biometric identification technology to secure borders, establish free and fair …

Biometrics as a global industry is evolving rapidly. With each passing day, more news sprouts up about countries adopting biometric identification technology to secure borders, establish free and fair elections, or tighten airport security. Countries like India have embarked on massive identity campaigns to develop documentation that helps facilitate more equitable social benefit distribution and eliminate government waste and corruption. Governments all over the planet are increasingly evaluating and choosing to adopt biometric identification technology to boost security, eliminate fraud, and establish societal parity by ensuring that entitlements reach those for whom they were intended.

However, using biometrics for identification and authentication reaches far beyond tightening security and eliminating fraud and waste. As biometric deployments spill over into the commercial sector, companies are starting to leverage the technology’s power to encourage employee accountability, lower liabilities, increase efficiencies, and strengthen compliance. Biometric used in business vs. government deployments has fundamentally transformed the dimension of using the technology for security only to using it for convenience in addition to security and other concerns.

In order to achieve success in the new commercial landscape, biometric technology vendors who were once solely accustomed to government specs dictating the parameters and scope of a biometric identification project where end users (most often citizens) had no choice on what biometric modalities to use had to become experts at “human factor engineering” – that is, biometric tech vendors had to more closely study the intersection of people, technology, policy, and work across multiple domains using an interdisciplinary approach that drew from cognitive psychology, organizational psychology, human performance, industrial engineering, and economic theory to design and implement biometric systems that are acceptable and successful in a commercial environment.

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  • 1. Adoption of Biometrics in the Global Marketplace Mizan Rahman M2SYS Technology
  • 2. Why Biometrics? Access Control Password Management Blood/Plasma Donor* Security Payment, Membership Digital Signature HIPPA (trade execution, loan processing) Convenience Compliance© 2012 M2SYS Technology, All Rights Reserved
  • 3. Drivers of Global Adoption Government Enterprise Entrepreneurship • e-Passport • Single Sign on • Payment • Biometric ID • Access Control • Membership • Voter • Regulations • Workforce Registration (HIPPA) Management • AFIS© 2012 M2SYS Technology, All Rights Reserved
  • 4. How does the Global Model Work? 10 years ago only a few countries deployed biometrics Success of one country inspired the other Innovations lowered the barrier to entry© 2012 M2SYS Technology, All Rights Reserved
  • 5. Global Propagation Mechanism© 2012 M2SYS Technology, All Rights Reserved
  • 6. e-Passport Malaysia was the first country in the world to issue biometric passports in 1998© 2012 M2SYS Technology, All Rights Reserved
  • 7. Aug 2012 Image courtesy of Wikipedia Biometric passports available to the general public Announced future availability of biometric passports© 2012 M2SYS Technology, All Rights Reserved
  • 8. National ID Card© 2012 M2SYS Technology, All Rights Reserved
  • 9. Technical Impact of National ID Projects Agile process Scale of Technical Better economy device Maturity New modality© 2012 M2SYS Technology, All Rights Reserved
  • 10. Domestic Impact of National ID Projects National ID New opportunities to use biometrics in Foster innovation Introduces various industry for entire Thrive biometrics to verticals such as biometric entrepreneurship entire population banking, industry healthcare and retail© 2012 M2SYS Technology, All Rights Reserved
  • 11. Turkish National ID Card Multi-modal biometric card Aligned with other projects (social security) Future vision© 2012 M2SYS Technology, All Rights Reserved
  • 12. Commercial & Civil Biometrics School/POS Bank ATM Fitness Club Theme Park Payment Time and Attendance© 2012 M2SYS Technology, All Rights Reserved
  • 13. Biometric Equipped ATM© 2012 M2SYS Technology, All Rights Reserved
  • 14. ATM - Past, Present & Future • Only vein Started in Japan technologies Gained popularity in • Various many other modalities countries Ubiquitous© 2012 M2SYS Technology, All Rights Reserved
  • 15. Drivers of the Commercial Biometrics Business Government ROI Adoption Fraud Convenience Prevention© 2012 M2SYS Technology, All Rights Reserved
  • 16. Challenges System is unreliable during winter Only works Device breaks with 70% of down the frequently population Next?© 2012 M2SYS Technology, All Rights Reserved
  • 17. Human Factor Engineering© 2012 M2SYS Technology, All Rights Reserved
  • 18. Human Factor Engineering• Age of the • Intuitive design users • User feedback• Working class • Footprint• Culture Demography Ergonomics Weather Cost• Cold • Biometric• Dry module can’t be• Wet more expensive then system
  • 19. Keys to a Successful Deployment 1 • Setting the right expectation 2 • Training the operators and end users • Selling the right 3 solution© 2012 M2SYS Technology, All Rights Reserved
  • 20. Going Global - Every Success Counts Initiate Inspire Implement ROI Use© 2012 M2SYS Technology, All Rights Reserved
  • 21. Thank You© 2012 M2SYS Technology, All Rights Reserved
  • 22. Contact Information M2SYS Headquarters M2SYS ASIA Office 1050 Crown Pointe Pkwy. House-279, Suite 850 Road-19, Atlanta, GA Mohakhali DOHS, 30338 Dhaka - 01206 USA Bangladesh Email us at: sales@m2sys.com Call us: +1 (770) 393-0986 http://www.facebook.com/m2sys https://twitter.com/m2sys http://www.youtube.com/m2sys© 2012 M2SYS Technology, All Rights Reserved