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Not Dead Yet! A Longitudinal Study of Query Type and Ready Reference Accuracy in Live Chat and IM Reference.

by Senior Research Scientist at OCLC Online Computer Library Center on Feb 13, 2014

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Presented at ALISE Conference, January 24, 2013, Seattle, Washington.

Presented at ALISE Conference, January 24, 2013, Seattle, Washington.

Received ALISE/Bohdan S. Wynar Research Paper Award, 2013.

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Not Dead Yet! A Longitudinal Study of Query Type and Ready Reference Accuracy in Live Chat and IM Reference. Not Dead Yet! A Longitudinal Study of Query Type and Ready Reference Accuracy in Live Chat and IM Reference. Presentation Transcript