Introduction to Business English - Day 15


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Introduction to Business English - Day 15

  1. 1. Introduction to Business English
  2. 2.  A worker contacted his manager and told him he had just received a nice gift of expensive silverware from one of their suppliers he work with and that was bidding to get a contract to supply more parts to company. Since this employee was also on the team that made the selection of who will get the contract to supply parts, this employee felt that he should not accept this gift, but wanted to know what his manager would say.
  3. 3. PEOPLE IN A COMPANY  Every company has hierarchy.  The titles of each person symbolizes a role that they must take to make the company work  Some people may have more than one title  We will look at one company to view their hierarchy and show you a few more. 
  4. 4. BOARD OF DIRECTORS  Board of Directors are men and women who are elected by shareholders to do three things:  Appoint and evaluate a CEO (including salary payment)  Protect the shareholders assets (keep the money safe)  Ensure results in the company (the company makes money)  They do this by working with financial statements within the company.  The number of members can be any number. (Activision Blizzard has 11)
  5. 5. “CHAIRMAN” OF THE BOARD  The chairman is the head of the board of directors.  His/her roles are:  Conduct the meetings with the board  To prepare the agenda for the meetings with the board  Being the spokesman for the company  The chairman is voted upon by the members of the board. Jean-Bernard Levy
  6. 6. CHIEF EXECUTIVE OFFICER/MANAGING DIRECTOR  Highest ranking executive in a company  His responsibilities are:  Develop high level strategies  Make major corporate decisions  Manage overall operations and resources  Communicate actions within the company to the board and other officers Robert A. Kotick
  7. 7. CHIEF OPERATING OFFICER (COO)  Responsible for the daily operations of the company  Many responsibilities for the COO are dependent on what the CEO wants  The main responsibility for all COO’s are:  Report to CEO about day to day operations  Create more productive ways for the company to make money  Develop strategies and rewards for employees  Develop requirements for each employee position  Maintain and monitor staff expectations  Review performance of company Thomas Tippl
  8. 8. CHIEF FINANCIAL OFFICER (CFO) / FINANCIAL DIRECTOR  Responsible for the financial risks involved within the company.  They have three major responsibilities:  Prepare and present accurate records for shareholders, creditors, and analysts in a timely manner.  Decides how the company will invest their money.  Must identify and report what areas of a company are most efficient and how the company can capitalize on this information.  A CFO + COO = CFOO (Chief Financial Operations Officer) Thomas Tippl
  9. 9. CHIEF CUSTOMER OFFICER  Responsible for Customer Satisfaction.  They are in charge of:  Call centers  Making decisions in:  Sales  Marketing  after-sales  billing  Report to CEO about issues within customer support. Brian Hodous
  10. 10. CHIEF LEGAL OFFICER  A certified lawyer in charge of legal issues for the company.  The main roles are:  Make sure future work isn’t unlawful  Make sure present work doesn’t become unlawful  Create contracts  Protect company from lawsuits and apply lawsuits to companies and people. Chris B. Walther
  11. 11. CHIEF HUMAN RESOURCE OFFICER  Oversees HR and relations with other companies  Their main responsibilities are:  Finding great talent for the company  Strategies to help the work environment  Produce rules for performance  Produce benefits for employees (salary, medical, etc.)  Compliance to laws with the country / provinces / city/ etc.  Report to the CEO Ann E. Weiser
  12. 12. OTHER OFFICERS  Chief Content Officer  Chief Accounting Officer  Chief Engeneering Officer  Chief Information Officer  Chief Learning Officer  Chief Medical Officer  Chief Privacy Officer  Chief Technical Officer  Chief Academic Officer  Chief Analytics Officer  Chief Brand Officer  Chief Communications Officer  Chief International Officer  Chief Product Officer  Chief Tax Officer
  13. 13. PRESIDENT OF COMPANY  President of a company is like a COO  Usually given to smaller companies within a parent company or a company that doesn’t need many officers  They are usually the chairman of the board in a company as well in the US  Still reports to the CEO
  14. 14.  Second in command over the CEO or President.  Some companies may have multiple vice-presidents depending on the size of the company  They are to follow what the CEO/President wants them to do and report back on the work.  The hierarchy of Vice-Presidents are: 1. Executive Vice President (EVP) 2. Group Vice President (GVP) 3. Senior Vice President (SVP) 4. Corporate Vice President (CVP) 5. First Vice President (FVP) 6. Vice President (VP) 7. Assistant Vice President or Associate Vice President (AVP)
  15. 15. GENERAL MANAGER  In charge of all areas of one section. For example, in charge of business in China.  They will look at the big picture instead of the day to day tasks that lower managers do.  They will have managers under them to help him complete tasks  Will report to Vice-presidents or the CEO
  16. 16. TREASURER  In charge of risk management for the company.  These risks could include  Liquidity  Credit  Currency  Commodities  Operations  If the risk is too high for any, it is their job to tell the CEO and other officers about the risks.
  17. 17. 