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RECEIVING SKILLS Listening is composed of six distinct components Hearing: The physiological process of receiving sound and/or other stimuli. Attending: The conscious and unconscious process of focusing attention on external stimuli. Interpreting: The process of decoding the symbols or behavior attended to. Evaluating: The process of deciding the value of the information to the receiver. Remembering: The process of placing the appropriate information into short-term or long-term storage. Responding: The process of giving feedback to the source and/or other receivers.
Facts about Listening Listening is our primary communication activity. Our listening habits are not the result of training but rather the result of the lack of it. Most individuals are inefficient listeners. Inefficient and ineffective listening is extraordinarily costly. Good listening can be taught.
Styles of receiving:There are a number of styles of receiving information. The appropriate style is dependent upon the relative importance of content compared to the relationship and the involvement of the individual receiving the information.
Ten Keys for Effective Listening By Lyman Steil
The Poor Listener: Tunes out dry topics.1.- Find areas of interest. The Good Listener: Seizes opportunities: "Whats in it for me?" The Poor Listener: Tunes out if delivery is poor.2.- Judge content, not delivery. The Good Listener: Judges content, skips over delivery errors. The Poor Listener: Tends to enter into argument.3.- Hold your fire. The Good Listener: Doesnt judge until comprehension is complete. The Poor Listener: Listens for facts.4.- Listen for ideas. The Good Listener: Listens for central theme. The Poor Listener: Is busy with form, misses content.5.- Be a flexible note taker. The Good Listener: Adjusts to topic and organizational pattern.
The Poor Listener: Shows no energy output, fakes attention.6.- Work at listening. The Good Listener: Works hard; exhibits alertness. The Poor Listener: Is distracted easily. The Good Listener: Fights or avoids7.- Resist distractions. distractions; tolerates bad habits in others; knows how to concentrate. The Poor Listener: Resists difficult material; seeks light, recreational material.8.- Exercise your mind. The Good Listener: Uses heavier material as exercise for the mind. The Poor Listener: Reacts to emotional9.- Keep your mind words.open. The Good Listener: Interprets emotional words; does not get hung up on them. The Poor Listener: Tends to daydream with slow speakers.10.- Thought is faster The Good Listener: Challenges, anticipates,than speech; use it. mentally summarizes, weights the evidence, listens between the lines to tone and voice.