UX Sofia 2011 - Conrad Albrecht-Buehler


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  • First thing I see is an alert telling me that my buddy Scott is visiting an art gallery in San Francisco. Great. Good to know. Now go away. Wait. I just saw this. Go away again. Wait, what about the news? Then Stocks, Then Event, Then shipment, then eBay.Whew. Okay. Now what was I doing again?I’ve been so disrupted, I can’t even remember what I was doing.Wait what was that shipment that just went out?Now, that I dismissed it, it’s completely lost.
  • “What is important is seldom urgent and what is urgent is seldom important.”
  • Can interrupt you in so many more situations
  • But can capture so much more about you, know so much more about you
  • UX Sofia 2011 - Conrad Albrecht-Buehler

    1. 1.
    2. 2.
    3. 3.
    4. 4.
    5. 5. Blackberry Notifications<br />
    6. 6. HP Palm WebOS<br />
    7. 7. WP7 Notifications<br />Raw<br />Toast<br />Tile<br />
    8. 8. But this is a platform problem.What can you do as an application designer?<br />
    9. 9. What’s wrong with alerts?<br />They interrupt the user<br />They only contain a little bit of information<br />They follow us everywhere<br />
    10. 10. What’s good about alerts?<br />They interrupt the user<br />They only contain a little bit of information<br />They follow us everywhere<br />
    11. 11. What’s the distinction?<br />We want some alerts, but we don’t want others<br />We want them sometimes, and not other times<br />How are we to know which is which?<br />
    12. 12. Eisenhower Matrix<br />Stephen Covey in “7 Habits of Highly Effective People”<br />Habit 3: Put First Things First<br />
    13. 13. Urgent<br />Not Urgent<br />Prevention<br />New<br /> opportunities<br />Recreation<br />Crises<br />Pressing<br /> problems<br />Deadlines<br />Old friend <br /> has checked<br /> in nearby<br />Meeting with<br /> CEO<br />Wife in labor<br />Important<br />Depends on when<br />it happens, what<br />else is going on, and<br />what the information<br />is for.<br />?<br />eBay auction<br /> ended<br />RSS feeds<br /> updated<br />Trivia<br />Time wasters<br />Interruptions<br />Not Important<br />
    14. 14. Context<br />
    15. 15. Context is both the Curse and Opportunityof Mobile<br />
    16. 16. © Igz<br />© CurtisLeeJones<br />© interactive_devices02<br />
    17. 17.
    18. 18. Locale (or Tasker) for Android<br />
    19. 19. Rule 1<br />Never notify the user unless you’re certain it is both urgent and important<br />
    20. 20. Rule 2<br />Try to glean what is important to the user by what they do. <br />Only if you can not find any other way, enable the user to define what is important to them<br />
    21. 21. Rule 3<br />Try to help the user forecast that something important is going to happen soon<br />
    22. 22. The only way to prevent an interruption<br />Enable the user to predict upcoming events and developing situations<br />Help them maintain awareness<br />
    23. 23. Stop Interrupting Your Users<br />Rule 1: Interrupt only for the urgent and important<br />Rule 2: Figure out what is important through context<br />Rule 3: Help the user maintain awareness and forecast events<br />
    24. 24. Thanks<br />Irina, Angelina, and Alexander of Lucrat<br />BobyDimitrov for the Sofia panorama<br />All the brilliant people of VMware Sofia<br />Come and join us, we want more great designers!<br />