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UX Sofia 2011 - Conrad Albrecht-Buehler
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UX Sofia 2011 - Conrad Albrecht-Buehler

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  • First thing I see is an alert telling me that my buddy Scott is visiting an art gallery in San Francisco. Great. Good to know. Now go away. Wait. I just saw this. Go away again. Wait, what about the news? Then Stocks, Then Event, Then shipment, then eBay.Whew. Okay. Now what was I doing again?I’ve been so disrupted, I can’t even remember what I was doing.Wait what was that shipment that just went out?Now, that I dismissed it, it’s completely lost.
  • “What is important is seldom urgent and what is urgent is seldom important.”
  • Can interrupt you in so many more situations
  • But can capture so much more about you, know so much more about you

Transcript

  • 1.
  • 2.
  • 3.
  • 4.
  • 5. Blackberry Notifications
  • 6. HP Palm WebOS
  • 7. WP7 Notifications
    Raw
    Toast
    Tile
  • 8. But this is a platform problem.What can you do as an application designer?
  • 9. What’s wrong with alerts?
    They interrupt the user
    They only contain a little bit of information
    They follow us everywhere
  • 10. What’s good about alerts?
    They interrupt the user
    They only contain a little bit of information
    They follow us everywhere
  • 11. What’s the distinction?
    We want some alerts, but we don’t want others
    We want them sometimes, and not other times
    How are we to know which is which?
  • 12. Eisenhower Matrix
    Stephen Covey in “7 Habits of Highly Effective People”
    Habit 3: Put First Things First
  • 13. Urgent
    Not Urgent
    Prevention
    New
    opportunities
    Recreation
    Crises
    Pressing
    problems
    Deadlines
    Old friend
    has checked
    in nearby
    Meeting with
    CEO
    Wife in labor
    Important
    Depends on when
    it happens, what
    else is going on, and
    what the information
    is for.
    ?
    eBay auction
    ended
    RSS feeds
    updated
    Trivia
    Time wasters
    Interruptions
    Not Important
  • 14. Context
  • 15. Context is both the Curse and Opportunityof Mobile
  • 16. © Igz
    © CurtisLeeJones
    © interactive_devices02
  • 17.
  • 18. Locale (or Tasker) for Android
  • 19. Rule 1
    Never notify the user unless you’re certain it is both urgent and important
  • 20. Rule 2
    Try to glean what is important to the user by what they do.
    Only if you can not find any other way, enable the user to define what is important to them
  • 21. Rule 3
    Try to help the user forecast that something important is going to happen soon
  • 22. The only way to prevent an interruption
    Enable the user to predict upcoming events and developing situations
    Help them maintain awareness
  • 23. Stop Interrupting Your Users
    Rule 1: Interrupt only for the urgent and important
    Rule 2: Figure out what is important through context
    Rule 3: Help the user maintain awareness and forecast events
  • 24. Thanks
    Irina, Angelina, and Alexander of Lucrat
    BobyDimitrov for the Sofia panorama
    All the brilliant people of VMware Sofia
    Come and join us, we want more great designers!