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Tate Tyler - Designing the Search Experience
 

Tate Tyler - Designing the Search Experience

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Lucene and Solr provide many excellent tools for presenting information to users, but what makes some search user interfaces better than others? Should you aim for a rich, advanced UI or should you ...

Lucene and Solr provide many excellent tools for presenting information to users, but what makes some search user interfaces better than others? Should you aim for a rich, advanced UI or should you "just make it look like Google"?

Through his work at TwigKit with blue-chip corporations, scientific institutes, and governments, Tyler has identified four guiding pillars of the search experience

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    Tate Tyler - Designing the Search Experience Tate Tyler - Designing the Search Experience Presentation Transcript

    • Designing the search experienceby Tyler Tate, TwigKit
    • ux search
    • Local Government HealthcareBroadcast News mediaAerospace Electronics Intelligence
    • Photo by David Woo
    • Photo by Paul Robertson
    • Photo by Mark Hillary Photo by Paul Robertson
    • ?!Surely there’s a better way?!
    • Document InformationDocument Query Representation Need Classic information retrieval
    • Iterative information seeking
    • Lookup
    • LearnLookup
    • Investigate Learn Lookup
    • Investigate Explore Learn Lookup
    • Investigate Learn Lookup
    • The Lookup Process
    • Recognise theneed for information The Lookup Process
    • Recognizing a need for information
    • Recognizing a need for informationKnown-item
    • Recognizing a need for informationKnown-item Navigational
    • Recognizing a need for informationKnown-item Exploratory Navigational
    • Formulate the query The Lookup Process
    • Autocomplete
    • Autosuggest
    • Instant Results
    • Run the queryThe Lookup Process
    • Running the query
    • Running the query
    • Running the query
    • Running the query
    • Running the query
    • Running the query
    • Running the query
    • Running the query
    • Running the query
    • Review the resultsThe Lookup Process
    • Use Clear Titles
    • Use Hit Highlighting
    • Use Hit Highlighting
    • Group like results
    • Group like results
    • ?The Lookup Process
    • Investigate Learn Lookup
    • The learning process1 2 3 4 5 6
    • uncertaintyapprehension The learning process 1 2 3 4 5 6
    • Selection optimism The learning process1 2 3 4 5 6
    • Selection Exploration confusion uncertainty doubt The learning process1 2 3 4 5 6
    • Selection Exploration Formulation confidence The learning process1 2 3 4 5 6
    • Selection Exploration Formulation Collection The learning process1 2 3 4 5 6
    • Selection Exploration Formulation Collection The learning process1 2 3 4 5 6
    • Selection Exploration Formulation Collection The learning process1 2 3 4 5 6
    • Explore
    • Browse
    • Flexible ltering
    • Data Visualization
    • Data Visualization
    • Re- nd
    • Highlight visited pages
    • Bookmark items
    • Recently viewed items
    • Recently viewed items
    • Organise
    • Add tags
    • Assign to a group
    • Capture relationships
    • Compare
    • Side-by-side product comparison
    • Chart comparison
    • Annotate
    • Comment on and rate saved properties
    • Investigate Learn Lookup
    • Monitor
    • Saved Searches
    • Email alerts
    • Email alerts
    • Email alerts
    • Collaborate
    • The like button
    • Collaborative bookmarking
    • Collaborative bookmarking
    • Collaborative bookmarking
    • Collaborative bookmarking
    • Investigate Learn Lookup
    • We must think beyond the individual query andhelp users accomplish their goals over time,across space, and with the people they trust.
    • Companies who help users throughout the entirelearning process are more likely to:✴ Create passionate, devoted users✴ Bene t from the resulting transaction
    • The end goal is to provide value to our users,which in turn brings value to the business.
    • ✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991✴ Ann Blandford and Simon Att eld, Interacting with Information, 2010✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989
    • ENTERPRISE SEARCHMeetupswww.searchmeetups.comENTERPRISE ENTERPRISESEARCH SEARCHLondon Frankfurt
    • Thank You!@TylerTate@TwigKithttp://twigkit.com/blog/http://SearchMeetups.com