1. CA’s solution to Service
Assurance
of Syndicated Services:
bridging the gap between
customer expectations
and traditional SQM
Lucia Gradinariu,
Sr. Industry Advisor
Communications Media &
Entertainment (CME)

2. CA in the Service
Providers Industry

3. CA is Dedicated to serving Service Providers
A leader in worldwide infrastructure and management software
Overview of CA
 $4B in revenues; $14B in market cap
 15,000+ employees; 150 offices in 45
countries
 Transforming IT Management:
 Manage: Manage Service Quality based on
business priority
 Govern: Maximize business value by aligning
portfolio of services with the business
 Secure: Protect assets and minimize risk
 17,000+ customers; 98% of Fortune 1000®
 CA’s current mandates include:
 Building partnership with customers and SIs
 Focusing on net new revenue growth
 Expanding solution selling capabilities
Focus on Service Providers
 Dedicated Service Provider Business
Unit to focus on telecom business
solutions
 CA Solutions are incumbent in the
world’s top 30 CSP’s and the world’s
leading Media and Entertainment firms
 CA is a recognized leader in the
Identity &Access management, and
Network & Systems managements
 CA’s portfolio offers customers the
broadest one-stop shop for key
solutions in the security, storage, IT
optimization, and infrastructure
management space
 Key technology Areas
 Next Generation Services
Management (SDF, SQM)
 Product & Portfolio Management

4. 4
CA Serves Service Providers Worldwide
CA CME Customer Base

5. Service
Assurance:
challenges of the
new generation of
services

6. Assurance in a Customer and Internet
driven world of service offerings
> The Promise: ensure that services provided to
customers are continuously available and to SLA or QoS
performance levels
diversification
syndication
heterogeneity
correlation
> The Challenge:

7. CA perspective

8. Value proposition of CA’s solution:
> E2e Service Quality Management across layers (network,
services, products) and across domains
> Events based framework for aggregating all type of data
sources related to service performance
> Contract based service level monitoring and reporting
empowering Customer care
> Drill down into detailed service management and root
cause analysis
> Open API platforms and WS based integration with third
party systems
8 March 22, 2015 [Enter presentation title in footer] Copyright © 2007 CA

9. Infrastructure & Clients Management
9 March 22, 2015 [Enter presentation title in footer] Copyright © 2007 CA
Customer End Points
Service Management
Catalog of
Services
Link Service Operations with
Business Requirements
■ Measure performance based on B2B
goals and Customer success
■ Product/Customer SLA monitoring
■ Product/Service/Resource usage,
cost, service levels monitoring
■ Integrated workflows
■ Integrated Service Desk function
Catalog of
Products
Product
Management Product
Ordering &
Fulfillment
Service Assure
Service Accounting
Service Catalog
Service Desk
Service Availability
Event Based Management
Framework
■ Collect service related events across
organizations and domains
■ Standards aligned (WS-Eventing,
WSDM/WEF)
■ Data enrichment and transformation
■ Customizable adapters
Event
Management
Automation &
Analytics
3-rd party
syndicated
service
3-rd party
syndicated
service
Service Delivery
Platform
Service Delivery
Platform
B2B interface
Service Delivery
Platform
Service Lifecycle
WS-Eventing
WS-Eventing
CORE SOLUTION

10. Infrastructure & Clients Management
10 Copyright © 2008 CA
Customer End Points
Service Management
Catalog of
Services
Link Service Operations with
Business Requirements
■ Measure performance based on B2B
goals and Customer success
■ Product/Customer SLA monitoring
■ Product/Service/Resource usage,
cost, service levels monitoring
■ Integrated workflows
■ Integrated Service Desk function
Catalog of
Products
Product
Management
Product
Ordering &
Fulfillment
Event Based Management
Framework
■ Collect service related events across
organizations and domains
■ Standards aligned (WS-Eventing,
WSDM/WEF)
■ Data enrichment and transformation
■ Customizable adapters
Spectrum
eHealth
Event
Management
Automation &
Analytics
3-rd party
syndicated
service
3-rd party
syndicated
service
Service Delivery
Platform
Service Delivery
Platform
B2B interface
Service Delivery
Platform
Service Lifecycle
Performance Monitoring of
Services, Resources and
Customer transactions
■Tracking 100% of customer transactions
■Instant alerting on failed transactions
■Higher Availability and Performance
■Real-time monitoring of service
application and service lifecycle processes
performance
■ B2B SLAs
Network , Systems and
Applications Management
■ Fault and performance management
across applications, databases,
systems, networks
■ Service Management on Service and
Resources Models
■ Correlations and Root Cause Analysis
WS-Eventing
WS-Eventing
IAM
Federated Identity
Framework
■ SSO and access
management for subscribes
to services across domains
EXTENDED SOLUTION
Clarity
Service Assure
Service Accounting
Service Catalog
Service Desk
Program and
Portfolio
Management
■Product Portfolio
Management
■Pipeline Management
■Idea-to-launch
management
■Project and Resources
Management
Introscope
Customer Experience
Management
Introscope
Customer Experience
Management

11. Solution
demonstration

12. Q&A