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Develop The Winning Menatlity

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Lets improve your UX and your Customer Satisfaction by applying these powerful leverages: Lean Six Sigma Strategy, Web Marketing Strategy, Content Management Strategy. You'll deliver outstanding UX & …

Lets improve your UX and your Customer Satisfaction by applying these powerful leverages: Lean Six Sigma Strategy, Web Marketing Strategy, Content Management Strategy. You'll deliver outstanding UX & Customer Satisfaction

Published in: Business, Education

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  • 1. Embrace & Empower InnovationEmpowering Meaningful Innovation www.lucaleonardini.com
  • 2. “The best reason to start a business today is to make meaning; it’s to create a product or service to make the world a better place.” Guy KawasakiEmpowering Meaningful Innovation www.lucaleonardini.com
  • 3. “A business has to be involving, it has to be fun and it has to exercise your creative instincts.” Sir Richard BransonEmpowering Meaningful Innovation www.lucaleonardini.com
  • 4. “There is a strong connection between creating employee happiness and the tangible of financial profits.” Happy employees + Happy Customers = Profitable Business Chip ConleyEmpowering Meaningful Innovation www.lucaleonardini.com
  • 5. “We did not want to just sell shoes. It was not even into shoes, but I was passionate about customer service.” Tony HsiehEmpowering Meaningful Innovation www.lucaleonardini.com
  • 6. What to do?Empowering Meaningful Innovation www.lucaleonardini.com
  • 7. Improve UX User eXperience & Customer SatisfactionEmpowering Meaningful Innovation www.lucaleonardini.com
  • 8. How to do it?Empowering Meaningful Innovation www.lucaleonardini.com
  • 9. Apply these leverages in your companyEmpowering Meaningful Innovation www.lucaleonardini.com
  • 10. Lean six Sigma strategy Eliminate
  • 11.  wastes,
  • 12.  improve
  • 13.  profit
  • 14.  margins,
  • 15.  reduce
  • 16.  costs,
  • 17.   create
  • 18.  continuous
  • 19.  improvementEmpowering Meaningful Innovation www.lucaleonardini.com
  • 20. web marketing strategy Use
  • 21.  Social
  • 22.  Media
  • 23.  as
  • 24.  an
  • 25.  extension
  • 26.  of
  • 27.  your
  • 28.  business
  • 29.  strategy, to
  • 30.  accelerate
  • 31.  the
  • 32.  achievement
  • 33.  of
  • 34.  major
  • 35.  business
  • 36.  objectivesEmpowering Meaningful Innovation www.lucaleonardini.com
  • 37. content management strategy Align
  • 38.  the
  • 39.  governance
  • 40.  of
  • 41.  your
  • 42.  global
  • 43.  communication
  • 44.   to
  • 45.  the
  • 46.  market
  • 47.  needs,
  • 48.  build
  • 49.  effective
  • 50.  and
  • 51.  flexible
  • 52.  processesEmpowering Meaningful Innovation www.lucaleonardini.com
  • 53. they are all relevant to your business environmentEmpowering Meaningful Innovation www.lucaleonardini.com
  • 54. they will deliver outstanding UX User eXperience Customer SatisfactionEmpowering Meaningful Innovation www.lucaleonardini.com
  • 55. From
  • 56.  the
  • 57.  customer
  • 58.  point
  • 59.  of
  • 60.  view
  • 61.  if
  • 62.  you meet expectations you
  • 63.  have
  • 64.  been effective It
  • 65.  means
  • 66.  you
  • 67.  have
  • 68.  a
  • 69.  satisfied
  • 70.  customerEmpowering Meaningful Innovation www.lucaleonardini.com
  • 71. From
  • 72.  the
  • 73.  customer
  • 74.  point
  • 75.  of
  • 76.  view
  • 77.  if
  • 78.  you meet desires you
  • 79.  have
  • 80.  been very effectiveIt
  • 81.  means
  • 82.  you
  • 83.  have
  • 84.  a
  • 85.  very
  • 86.  satisfied
  • 87.  customerEmpowering Meaningful Innovation www.lucaleonardini.com
  • 88. From
  • 89.  the
  • 90.  customer
  • 91.  point
  • 92.  of
  • 93.  view
  • 94.  if
  • 95.  you meet unrecognized needs you
  • 96.  have exceeded expectations It
  • 97.  means
  • 98.  you
  • 99.  have
  • 100.  a
  • 101.  “Wowing!”
  • 102.  customerEmpowering Meaningful Innovation www.lucaleonardini.com
  • 103. Develop the winning mentality You can follow Luca Leonardini on:Empowering Meaningful Innovation www.lucaleonardini.com

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