Develop The Winning Menatlity

834 views
801 views

Published on

Lets improve your UX and your Customer Satisfaction by applying these powerful leverages: Lean Six Sigma Strategy, Web Marketing Strategy, Content Management Strategy. You'll deliver outstanding UX & Customer Satisfaction

Published in: Business, Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
834
On SlideShare
0
From Embeds
0
Number of Embeds
189
Actions
Shares
0
Downloads
313
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Develop The Winning Menatlity

  1. 1. Embrace & Empower InnovationEmpowering Meaningful Innovation www.lucaleonardini.com
  2. 2. “The best reason to start a business today is to make meaning; it’s to create a product or service to make the world a better place.” Guy KawasakiEmpowering Meaningful Innovation www.lucaleonardini.com
  3. 3. “A business has to be involving, it has to be fun and it has to exercise your creative instincts.” Sir Richard BransonEmpowering Meaningful Innovation www.lucaleonardini.com
  4. 4. “There is a strong connection between creating employee happiness and the tangible of financial profits.” Happy employees + Happy Customers = Profitable Business Chip ConleyEmpowering Meaningful Innovation www.lucaleonardini.com
  5. 5. “We did not want to just sell shoes. It was not even into shoes, but I was passionate about customer service.” Tony HsiehEmpowering Meaningful Innovation www.lucaleonardini.com
  6. 6. What to do?Empowering Meaningful Innovation www.lucaleonardini.com
  7. 7. Improve UX User eXperience & Customer SatisfactionEmpowering Meaningful Innovation www.lucaleonardini.com
  8. 8. How to do it?Empowering Meaningful Innovation www.lucaleonardini.com
  9. 9. Apply these leverages in your companyEmpowering Meaningful Innovation www.lucaleonardini.com
  10. 10. Lean six Sigma strategy Eliminate
  11. 11.  wastes,
  12. 12.  improve
  13. 13.  profit
  14. 14.  margins,
  15. 15.  reduce
  16. 16.  costs,
  17. 17.   create
  18. 18.  continuous
  19. 19.  improvementEmpowering Meaningful Innovation www.lucaleonardini.com
  20. 20. web marketing strategy Use
  21. 21.  Social
  22. 22.  Media
  23. 23.  as
  24. 24.  an
  25. 25.  extension
  26. 26.  of
  27. 27.  your
  28. 28.  business
  29. 29.  strategy, to
  30. 30.  accelerate
  31. 31.  the
  32. 32.  achievement
  33. 33.  of
  34. 34.  major
  35. 35.  business
  36. 36.  objectivesEmpowering Meaningful Innovation www.lucaleonardini.com
  37. 37. content management strategy Align
  38. 38.  the
  39. 39.  governance
  40. 40.  of
  41. 41.  your
  42. 42.  global
  43. 43.  communication
  44. 44.   to
  45. 45.  the
  46. 46.  market
  47. 47.  needs,
  48. 48.  build
  49. 49.  effective
  50. 50.  and
  51. 51.  flexible
  52. 52.  processesEmpowering Meaningful Innovation www.lucaleonardini.com
  53. 53. they are all relevant to your business environmentEmpowering Meaningful Innovation www.lucaleonardini.com
  54. 54. they will deliver outstanding UX User eXperience Customer SatisfactionEmpowering Meaningful Innovation www.lucaleonardini.com
  55. 55. From
  56. 56.  the
  57. 57.  customer
  58. 58.  point
  59. 59.  of
  60. 60.  view
  61. 61.  if
  62. 62.  you meet expectations you
  63. 63.  have
  64. 64.  been effective It
  65. 65.  means
  66. 66.  you
  67. 67.  have
  68. 68.  a
  69. 69.  satisfied
  70. 70.  customerEmpowering Meaningful Innovation www.lucaleonardini.com
  71. 71. From
  72. 72.  the
  73. 73.  customer
  74. 74.  point
  75. 75.  of
  76. 76.  view
  77. 77.  if
  78. 78.  you meet desires you
  79. 79.  have
  80. 80.  been very effectiveIt
  81. 81.  means
  82. 82.  you
  83. 83.  have
  84. 84.  a
  85. 85.  very
  86. 86.  satisfied
  87. 87.  customerEmpowering Meaningful Innovation www.lucaleonardini.com
  88. 88. From
  89. 89.  the
  90. 90.  customer
  91. 91.  point
  92. 92.  of
  93. 93.  view
  94. 94.  if
  95. 95.  you meet unrecognized needs you
  96. 96.  have exceeded expectations It
  97. 97.  means
  98. 98.  you
  99. 99.  have
  100. 100.  a
  101. 101.  “Wowing!”
  102. 102.  customerEmpowering Meaningful Innovation www.lucaleonardini.com
  103. 103. Develop the winning mentality You can follow Luca Leonardini on:Empowering Meaningful Innovation www.lucaleonardini.com

×