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Team building the secrets mar2014 cement

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Professionalism and Team Building …

Professionalism and Team Building
CCL

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  • 1. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 11 Team Building 3/24/2014 www.LTSemaj.com 1 Mobile: 876.383.5627 Skype: LSemaj Office: 876.960.5627 Twitter: LSemaj Email: Semaj@LTSemaj.com Facebook: Leahcim. Semaj.PhD Blog: TheSemajMindSpa.Wordpress.com www.SlideShare.net/LSemaj 3/24/2014 www.LTSemaj.com 2 Who Are You? • Do you regain your composure quickly  after being upset? • Can you control y –Your thoughts? –Your feelings? –Your actions? 3/24/2014 www.LTSemaj.com 3 Motivation  • Can you motivate yourself  during setbacks or when you’re  bored?  • Do you thrive on pressure?  • Do you become completely  absorbed in what you’re doing? 3/24/2014 www.LTSemaj.com 4 Recognition • Are you sensitive to the emotional  needs of others?  • Can you read people’s feelings by  their facial expressions? • Are you a good listener? 3/24/2014 www.LTSemaj.com 5 You & Your Team • Can you improve other people’s moods?  • Are you effective in motivating others to  achieve their goals? • Your impact on your team ‐ Do you: –Add? Subtract? –Multiply Divide? 3/24/2014 www.LTSemaj.com 6
  • 2. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 22 When You Come To Work • Do you build vibes? –or kill vibes? 3/24/2014 www.LTSemaj.com 7 Michael Jordon • Talent wins games –but teamwork  and intelligence  wins  championships 3/24/2014 www.LTSemaj.com 8 Vince Lombardi • Individual commitment to a group effort,  –that is what makes a team work,  –a company work,a company work,  –a society work,  •a civilization work 3/24/2014 www.LTSemaj.com 9 Team Building • No man is wise enough by himself –Plautus • Interdependent people combine their  own efforts with the efforts of others  to achieve their greatest success –Stephen Covey 3/24/2014 www.LTSemaj.com 10 Team Building • Teamwork doesn’t tolerate the  inconvenience of distance –Unknown • A single arrow is easily broken, but not  ten in a bundle –Japanese proverb 3/24/2014 www.LTSemaj.com 11 Team Building • It is amazing how much people get  done if they do not worry about  who gets the creditwho gets the credit –Swahili proverb • There is no I in Teamwork ‐ Unknown 3/24/2014 www.LTSemaj.com 12
  • 3. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 33 Team Building • No one can whistle a symphony –It takes an orchestra to play it •H.E. Luccock • You don't get harmony when  everybody sings the same note •Doug Floyd 3/24/2014 www.LTSemaj.com 13 Team Building • Wild ducks make a lot of noise, but  they also have the sense to benefit  from occasionally flying in formationfrom occasionally flying in formation •Unknown • Overcoming barriers to performance  is how groups become teams 3/24/2014 www.LTSemaj.com 14 Team Building • Teamwork divides the task and double  the success • Unknown • None of us including me ever do great• None of us, including me, ever do great  things.  • But we can all do small things, with  great love, and together we can do  something wonderful • Mother Teresa 3/24/2014 www.LTSemaj.com 15 Team Building • It is better to have one person working with you  than three people working for you • Dwight D. Eisenhower A j bl l f il t d i th t• A major reason capable people fail to advance is that  they don’t work well with their colleagues • Lee Iacocca • Light is the task where many share the toil • Homer 3/24/2014 www.LTSemaj.com 16 Team Building • No member of a crew is praised for the rugged  individuality of his rowing • Ralph Waldo Emerson • What we need to do is learn to work in the  system, by which I mean that everybody, every  team, every platform, every division, every  component is there not for individual  competitive profit or recognition, but for  contribution to the system as a whole on a  win‐win basis • W. Edward Deming 3/24/2014 www.LTSemaj.com 17 Team Building • The way a team plays as a whole determines  its success. You may have the greatest bunch  of individual stars in the world, but if they  don’t play together, the club won’t be worth a  dime –Babe Ruth • In teamwork, silence isn’t golden, it’s deadly –Mark Sanborn 3/24/2014 www.LTSemaj.com 18
  • 4. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 44 Team Building • When a team outgrows individual  performance and learns team confidence,  excellence becomes a reality –Joe Paterno • A group becomes a team when each member  is sure enough of himself and his contribution  to praise the skill of the others –Norman S Hidle 3/24/2014 www.LTSemaj.com 19 Team Building • All of us, at certain moments of our lives, need  to take advice and to receive help from other  people –Alexis Carrel, Reflections on Li  • The greatest danger a team faces isn’t that it  won’t become successful, but that it will, and  then cease to improve –Mark Sanborn  3/24/2014 www.LTSemaj.com 20 Team Building • Teamplayer: One who unites others  toward a shared destiny through  sharing information and ideas,  empowering others and developing  trust • Dennis Kinlaw 3/24/2014 www.LTSemaj.com 21 Team Building • There are few, if any, jobs in  which ability alone is sufficient • Needed, also, are loyalty,  sincerity enthusiasm and teamsincerity, enthusiasm and team  play •William B. Given, Jr 3/24/2014 www.LTSemaj.com 22 Team Building • Build for your team a feeling of oneness,  of dependence on one another and of  strength to be derived by unity •Vince Lombardi • It’s easy to get good players. Getting  them to play together, that’s the hard  part •Casey Stengel 3/24/2014 www.LTSemaj.com 23 Would You Hire You? Knowing What You Know About You? 3/24/2014 www.LTSemaj.com 24
  • 5. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 55 Rule # 1: The “TEAM” isRule # 1: The “TEAM” is Spiritually SignificantSpiritually Significant • Jesus formed a team –Even Jesus knew he could  not change the world by  himself –You need to coordinate the  energies of a range of  complementary people  working towards the same  goal 3/24/2014 www.LTSemaj.com 25 Jesus on Team Building • He had a plan –He had a clear picture of the big picture and  always gave his team clear instructions • He trained his replacement – He constantly reminded his team that  • “Greater things than I have done shall you do” 3/24/2014 www.LTSemaj.com 26 Jesus: Lead by Example • He set an example –The team was shocked when he  took off his garment and washedtook off his garment and washed  their feet  –His answer was simple,  • “I am doing this to set an example  for you” 3/24/2014 www.LTSemaj.com 27 Jesus: Teams Should Have Fun • He was constantly is a state of celebration –His first “miracle” was turning water into  wine (not grape juice)  –He was always invited to parties and  didinners  –The night before his arrest he gathers his  staff to sing and dine  –The constant message was • “Why worry? Look at the flowers” 3/24/2014 www.LTSemaj.com 28 Rule # 2: Understand TheRule # 2: Understand The Definition of TeamDefinition of Team • A group of  interdependent people • They master effective  i icommunication • They are able to play a  variety of complementary  roles 3/24/2014 www.LTSemaj.com 29 Definition of Team • They agree on a goal  • They accept that the  best way to achieve y this goal is to work  together 3/24/2014 www.LTSemaj.com 30
  • 6. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 66 Definition of Team • They foresee each other’s needs • They make useful suggestions to  each other • They enhance each other’s• They enhance each other s  strengths • They compensate for each other’s  weaknesses 3/24/2014 www.LTSemaj.com 31 Definition of Team • The result of this  process is usually a  synergistic level of  increased efficiency and  productivity 3/24/2014 www.LTSemaj.com 32 Rule #3 Communication is The Life Blood of The Team   • Timely and Accurate • People who have learned  to support and trust one  another share what they  know freely   • Pass on the information  that members need to  operate more effectively  3/24/2014 www.LTSemaj.com 33 Communication is • a huge umbrella that covers and affects  all than goes on between human beings 24/03/2014 www.LTSemaj.com 34 Communication is • the single most significant factor that  determines the kind of relationships  we have and what happens to uspp 24/03/2014 www.LTSemaj.com 35 This talk/listen cycle helps to keep BP evenly regulated • When we speak our  blood pressure goes up • When we are listening  attentively in a relaxed  manner, blood pressure  usually falls • Heart rate slows ‐ below  resting level 24/03/2014 www.LTSemaj.com 36
  • 7. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 77 In periods of great stress • communicating with others that pull us  through • renewing inner strength  • lifting our vision • reaffirming the meaning of  life 24/03/2014 www.LTSemaj.com 37 For the message to get through people must believe that you are • trustworthy • likeable  • representrepresent  warmth • represent  comfort  • represent safety 24/03/2014 www.LTSemaj.com 38 This happens without words  • We plug into  thousands of  preconscious  cues 24/03/2014 www.LTSemaj.com 39 The First Brain:  The Non‐reasoning  Non‐rational Part • Seat of human emotion  • The brain stem  – Provide immediate  instinctual response  • Limbic system  – ‐ The emotional centre 24/03/2014 www.LTSemaj.com 40 The New Brain: The cerebral cortex • Seat of conscious thought • Memory y • Language • Creativity  • Decision making 24/03/2014 www.LTSemaj.com 41 To Get To The New Brain •The message  must first pass  h h hthrough the  first brain 24/03/2014 www.LTSemaj.com 42
  • 8. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 88 COMMUNICATION and The formation of beliefs • MEDIAted CONTACT - 90% • imMEDIAte CONTACT- 10% – Your beliefs 24/03/2014 www.LTSemaj.com 43 EFFECTIVE COMMUNICATION… • is based on emotional impact • we must be believed to have impact • ALL FIRST BRAIN• ALL FIRST BRAIN • LIKABILITY IS THE SHORTEST PATH –TO BELIEVABILITY AND TRUST 24/03/2014 www.LTSemaj.com 44 Good communications means  • expressing yourself clearly  through verbal and non‐ verbal language; • listening so that you  understand what others  are saying 24/03/2014 www.LTSemaj.com 45 HOW MUCH TIME DO YOU SPEND  COMMUNICATING? • We spend  between 50%  and 80% of our  waking hours  communicating 24/03/2014 www.LTSemaj.com 46 Rule # 4: There Must be A Business Purpose • Don’t assemble a  team unless it has a  real businessreal business  purpose that  requires diverse  skills and talents 3/24/2014 www.LTSemaj.com 47 Teams With Purpose • Usually prove successful  • If the team were given the authority to –Reassign persons Realign channels of authority–Realign channels of authority  –Redesign work spaces  –Choose new suppliers • It might transform an organisation 3/24/2014 www.LTSemaj.com 48
  • 9. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 99 A Real Business Purpose • Avoid the situation where teams areAvoid the situation where teams are  assembled with the intent of being  fashionable • Teams need specific problems  to  solve or they flounder 3/24/2014 www.LTSemaj.com 49 Remember: A Committee is Not a Team •What is a committee? • A group of the unwilling –picked from the unfit –to do the unnecessary • Richard Harkness  3/24/2014 www.LTSemaj.com 50 Rule # 5: Emotionally Intelligent  Teams Work Best • Our specie has  probably gone as  far as we can • The rest of the  journey will  i tfar as we  can  based on  cognitive  Intelligence alone require greater  development of  Emotional  Intelligence 3/24/2014 www.LTSemaj.com 51 Emotional Intelligence (EQ) • The ability to sense,  understand, and  effectively apply the  power and acumen of  emotionsemotions – as a source of human  energy, information,  trust, creativity and  influence 3/24/2014 www.LTSemaj.com 52 Emotions: Conventional vs.  High Performance Meaning • CONVENTIONAL HIGH PERFORMANCE • Signs of weakness  ‐ Sign of strength • No place in business  ‐ Essential in business • Avoid emotions  ‐ Emotions trigger learning • Confuse  ‐ Explicate (clarify) • Table them  ‐ Integrate them • Avoid emotional people ‐ Seek them out 3/24/2014 www.LTSemaj.com 53 Emotions: Conventional vs.  High Performance Meaning • CONVENTIONAL HIGH PERFORMANCE • Pay attention only to thoughts of  ‐ Listen for the emotions in • Use of non emotional words• Use of non emotional words  ‐ Use of emotional words • Interfere with good  judgement ‐ Essential to good judgement • Distract us  ‐ Motivate us 3/24/2014 www.LTSemaj.com 54
  • 10. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 1010 Emotions: Conventional vs.  High Performance Meaning • CONVENTIONAL HIGH PERFORMANCE • Sign of vulnerability  ‐ Make us real and alive • Obstruct, or slows down reasoning  ‐, g ‐ Enhance, or speeds up reasoning • Form a barrier to control  ‐ Build trust and connection • Weaken fixed attitudes  ‐ Activates ethical values 3/24/2014 www.LTSemaj.com 55 Emotions: Conventional vs.  High Performance Meaning • CONVENTIONAL HIGH PERFORMANCE • Inhibit the flow of objective data  ‐ Provide vital information and feedback • Complicate management planning ‐ Spark creativity and innovation • Undermine authority  ‐ Generate influence without authority 3/24/2014 www.LTSemaj.com 56 Rule # 6: A Team Requires 10 Functions to be Covered • A variety of  functions are  required for a • Visionary • Pragmatist • Explorer • Challenger required for a  operate  optimally   • Referee • Peacemaker • Beaver • Coach • Librarian • Confessor 3/24/2014 www.LTSemaj.com 57 Rule # 7: You Must Work Through The 5 Stages Of Team Development Forming 3/24/2014 www.LTSemaj.com 58 Storming TransformingNorming Performing Jamaica’s Greatest Team  Achievement 3/24/2014 www.LTSemaj.com 59 Rule # 8: Work With The 7 Team-Building Functions • SUPPORTING • GATEKEEPING • HARMONIZING • CONFRONTING • MEDIATING • SUMMARIZINGHARMONIZING • PROCESS OBSERVING SUMMARIZING 3/24/2014 www.LTSemaj.com 60
  • 11. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 1111 Rule # 9: Avoid The Principal Destructive Functions • Shutting off • Analysing or  LabellingLabelling • Dominating  • Yes‐butting • Naysaying 3/24/2014 www.LTSemaj.com 61 Rule # 10: Teams Have Less Need For Managers and More For Coaches and Leaders • Coaches help teams  solve problems • Old Order bosses  design and allocate  work, supervise, check,  monitor and control • Teams do these things  for themselves 3/24/2014 www.LTSemaj.com 62 LET'S GET RID OF MANAGEMENT People don't want to be managed, They want to be led. Whoever heard of a world manager? World leader, yes Educational leader Political leader Religious leader Scout leader Community leader Labour leader Business leader Gang Leader They lead They don't manage 3/24/2014 www.LTSemaj.com 63 Moses •Did he  managemanage •Or lead? 3/24/2014 www.LTSemaj.com 64 THE CARROT ALWAYS WINS  OVER THE STICK • Ask your horse –You can lead your horse to water, • But you can't manage him to drink 3/24/2014 www.LTSemaj.com 65 IF YOU WANT TO MANAGE SOMEBODY, • Manage yourself –Do that well and you'll be  ready  to stop managing  •And start leading 3/24/2014 www.LTSemaj.com 66
  • 12. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 1212 Activities END • What’s Your Position? 3/24/2014 www.LTSemaj.com 67www.jobbank-ja.com 67 What’s Your Position? • Up until recently, John Brown worked with Big Timers  International.  – He had worked there for over 20 years • He used to have a very good income and many  benefits including medical insurance that allowed for  treatments overseas • His post was made redundant • Now his family is in crisis • They are living very marginally as he has not been able  to secure another job and his wife has not been able  to work 3/24/2014 www.LTSemaj.com 68 What’s Your Position? • She is very ill and needs to have treatments and  medication that is very costly • Her monthly bill for medicine alone is over  J$40,000.00 • They have no health insurance • She has run out of medication • John  breaks into a pharmacy and steals the  medication for his wife • He is arrested and charged as he was caught on the  security cameras • If found guilty, he will be sentenced to 6 years hard  labour.  3/24/2014 www.LTSemaj.com 69 What’s Your Position? • Do you agree with this?  • Be prepared to argue your point –Strongly Agree –Somewhat Agree –Disagree –Strongly Disagree • The participants are allowed to choose  their side and to discuss why they have  taken that posture 3/24/2014 www.LTSemaj.com 70www.jobbank-ja.com 70 What’s Your Position? • Phase Two: • You are now the members of the jury  and must arrive at a unanimous  decision, the verdict on this case, –Guilty or Not Guilty • You must also decide the punishment 3/24/2014 www.LTSemaj.com 71www.jobbank-ja.com 71 The Final Word on Teams 3/24/2014 www.LTSemaj.com 72
  • 13. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 1313 An Effective Team •Look forward to team meetings 3/24/2014 www.jobbank-ja.com 73 An Effective Team • Feel a real sense of progress and accomplishment 3/24/2014 www.jobbank-ja.com 74 1. Clear Sense of Purpose  • All members define and accept their  mission or goal • Often push for “stretch” objectives • The team is clear about specifics – Meetings, agendas, assignments,  milestones  • Knows how to focus  on the  task at hand 3/24/2014 www.jobbank-ja.com 75 2. Informal Climate  • Effective teams enjoy  being together  • Communicate easily  d ith h tand with humor to  create a relaxed  atmosphere  3/24/2014 www.jobbank-ja.com 76 2. Informal Climate  • Members often get  together before or  after meetings to g talk about  nonwork subjects  3/24/2014 www.jobbank-ja.com 77 2. Informal Climate  • Offer help without  being asked • Willing to share the g limelight of success  with other  members 3/24/2014 www.jobbank-ja.com 78
  • 14. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 1414 3.  Participation  • Each member plays a  role in achieving the  team’s shared goal or  task although nottask, although not  necessarily equally or  in the same manner 3/24/2014 www.jobbank-ja.com 79 4.  Listening   • Listening is the most  distinguishing factor of  effective teams  • Take in what’s said  without passing  judgment 3/24/2014 www.jobbank-ja.com 80 4.  Listening   • Acknowledge others’  contributions • Demonstrate interest  in what other people  have to say 3/24/2014 www.jobbank-ja.com 81 5. Civilized Disagreement • Team members feel  free to express  opinions  • While hostility andWhile hostility and  denigration are  destructive, diversity  is a mark of team  strength  3/24/2014 www.jobbank-ja.com 82 Effective Teams  • Use flexibility,  objectivity, and  humor promote ahumor promote a  climate that  allows civilized  disagreement 3/24/2014 www.jobbank-ja.com 83 Use problem- solving skills to resolve conflicts and increase group cohesion 6. Consensus •A consensus  requires unity –but not  unanimity  3/24/2014 www.jobbank-ja.com 84
  • 15. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 1515 6. Consensus • Consensus is  reached when all  members either  agree with the  decision  –or have had their  “day in court” 3/24/2014 www.jobbank-ja.com 85 6. Consensus • It is not a majority  decision, but an  agreement by g y everyone to support  the outcome 3/24/2014 www.jobbank-ja.com 86 7.  Open Communication • Open communication requires trust  among members, which builds over time • Team players encourage open  communication by being dependable,  cooperative, and candid with others • The leader encourages discussion and  offers nonjudgmental responses 3/24/2014 www.jobbank-ja.com 87 8.  Clear Roles and  Work Assignments • Effective teamwork involves task  interdependence, so agreement on  expectations is important • Team members’ roles must be clarified, , decision clear‐cut, necessary follow‐up actions  planned • All members must fulfill their share of  responsibilities and help others when possible 3/24/2014 www.jobbank-ja.com 88 9. Shared Leadership • All members must  take responsibility  for meeting the  team’s needs  because if the team  fails, everyone fails 3/24/2014 www.jobbank-ja.com 89 9. Shared Leadership • The leader or  coordinator has  administrativeadministrative  and bureaucratic  responsibilities’ 3/24/2014 www.jobbank-ja.com 90
  • 16. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 1616 9. Shared Leadership • Other functions  shift among  members  depending on their  skills and the  groups’ needs 3/24/2014 www.jobbank-ja.com 91 10. External Relations  • Effective teams communicate their  successes and build credibility  • Develop a network of outside contacts E G C t f f ti l–E.G., Customers or managers of functional  departments – who provide feedback,  sources, or other assistance to the team 3/24/2014 www.jobbank-ja.com 92 11. Style Diversity • The most successful teams have  members with different skills  and personalities 3/24/2014 www.jobbank-ja.com 93 12.  Self‐assessment  • Good teams  assess their  effectiveness  either informally  or formally ever  so often 3/24/2014 www.jobbank-ja.com 94 Teams •No one is  smarter  than a  team 3/24/2014 www.LTSemaj.com 95 Your Action Plan: Time Frame YOU Your Team Immediatelyy Next 4 Weeks Next 4 Months 3/24/2014 www.LTSemaj.com 96
  • 17. Leahcim SemajLeahcim Semaj -- Secrets of TeamSecrets of Team BuildingBuilding 3/24/20143/24/2014 www.LTSemaj.comwww.LTSemaj.com 1717 The Secrets of Effective Team Building • Rule # 1: The “TEAM” is Spiritually Significant • Rule # 2: Understand The Definition of Team • Rule # 3: Communication is The Life Blood of The Team • Rule # 4: There Must be A Business Purpose • Rule # 5: Emotionally Intelligent Teams Work Best • Rule # 6: A Team Requires 10 Functions Covered R l # 7 Y M t W k Th h Th 5 St• Rule # 7: You Must Work Through The 5 Stages Of Team Development • Rule # 8: Work With The 7 Team-Building Functions • Rule # 9: Avoid The Principal Destructive Functions • Rule # 10: Teams Have Less Need For Managers and More For Coaches and Leaders 3/24/2014 www.LTSemaj.com 97