• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Semaj   job banktraining modules - 2014special
 

Semaj job banktraining modules - 2014special

on

  • 432 views

2013 was AUSTERITY? Let 2014 be PROSPERITY ...

2013 was AUSTERITY? Let 2014 be PROSPERITY
Special Discount FROM The JobBank
Jump-Start Your Human Capital Investment - 2014

Jump-Start Staff Training 2014

•40% discount if paid in full by December 31, 2013
•30% discount if paid in full by January 31, 2014
•20% discount if paid in full by February 27, 2014

Statistics

Views

Total Views
432
Views on SlideShare
432
Embed Views
0

Actions

Likes
0
Downloads
1
Comments
0

0 Embeds 0

No embeds

Accessibility

Upload Details

Uploaded via as Microsoft Word

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Semaj   job banktraining modules - 2014special Semaj job banktraining modules - 2014special Document Transcript

    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Motivational Speaker Retreat Facilitator Workshops Seminars Cultural Transformation Interventions If you have the need, the wish or the desire, we will provide The Motivation, Inspiration and Transformation 2013 was AUSTERITY? Let 2014 be PROSPERITY Special Discount FROM The JobBank Jump-Start Your Human Capital Investment - 2014 Jump-Start Staff Training 2014 40% discount if paid in full by December 31, 2013 30% discount if paid in full by January 31, 2014 20% discount if paid in full by February 27, 2014 Providing Thought Leadership, Inspiration and Solutions Mobile: 876.383.5627 Skype: LSemaj Office: 876.948-5627 Twitter: LSemaj Email: Semaj@LTSemaj.comFacebook: Leahcim.Semaj.2013 Mailing Address: P.O. Box 114, Kingston 9, Jamaica W.I. Website: www.LTSemaj.com/ www.Jobbank-ja.com Blog: TheSemajMindSpa.Wordpress.com Phone (876) 756-2337 Fax Email info@LTSemaj.com Website www.LTSemaj.com 1(876) 948-5627
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Presentations: www.SlideShare.net/LSemaj Specials for 2014 2013 was AUSTERITY? Let 2014 be PROSPERITY Special Discount FROM The JobBank Jump-Start Your Human Capital Investment - 2014 Jump-Start Staff Training 2014 40% discount if paid in full by December 31, 2013 30% discount if paid in full by January 31, 2014 20% discount if paid in full by February 27, 2014 Phone (876) 756-2337 Fax Email info@LTSemaj.com Website www.LTSemaj.com 2(876) 948-5627
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions The XYZ of Management: Managing Across The Generations “Dem young people ah guh mad mi!” Why dem caan just duh what dem fi duh?!” “The tech divide is too wide. She just won’t cope with our work flow” o Why The Workplace is Changing & What To Do o Defining The Generations: Who Are They & What Makes Them Tic o Traditionalists: 1922 – 1943 (over 69) o Baby Boomers: 1944 – 1964 (47 – 68) o Generation X: 1965 – 1977 (35 – 46) o Generation Y: 1978 – 1994 (17 – 34) o Generation Z: 1995 - ? (Under 18) o How to Recruit and Retain o Selling to The Generations o The Generation Game Managing Workplace Diversity o Defining Diversity o Elements of Diversity o Global Trends in Workplace Diversity o The Challenges in Jamaica o Internal and External Features of Diversity o How Are We Doing: Colour, Class, Hair, Address, Disabilities, Gender Relations & Sexual Harassment o Challenges for Management o The Imperatives for Managing Diversity o Transforming Culture o How to Cultivate a Diverse Workplace Phone (876) 756-2337 Fax Email info@LTSemaj.com Website www.LTSemaj.com 3(876) 948-5627
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Phone (876) 756-2337 Fax Email info@LTSemaj.com Website www.LTSemaj.com 4(876) 948-5627
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Utilizing Critical Thinking to Achieve Better Problem Solving and Decision Making “We can't solve problems by using the same kind of thinking we used when we created them.” o What is Decision Making? o The History of Decision making o Decision Making Theories o The Components of Decision Making o Approaches to Decision Making o Decision Making Strategies & Procedures o Risk Management Strategies o Problem-Solving Theories o Critical Thinking: What It Is And Why It Count o Hindrances to Critical Thinking o How You Can Become a Critical Thinker o Steps to Thinking like A Genius in Everyday Life o This Business of Meetings: o Make them Effective. Make them Painless. Phone (876) 756-2337 Fax Email info@LTSemaj.com Website www.LTSemaj.com 5(876) 948-5627
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Managing The Process of Change Times, Things and Circumstances Change, Why People Rarely Do Change cannot be managed, it must be led. So in order to facilitate the Re-Engagement Programme you must “Put Your Mask on First” COMPONENTS o What Happened to Work and The World o The Principles Guiding The Change Process o Dialectics, Entropy, The Power of Evil, Thomas Malthus o The Psycho-Biology of The Resistance to Change o How to Become More Change Adaptive o The Changes Required For The New Work Order o Strategies For Organizational Transformation o The Steps Required For Successful Change o Getting People to do The Right Thing o The Power of Appreciative Inquiry o Utilizing The Law of Attraction o Your Reticular Activating System (RAS) o Your Vision Board o The Lessons from Beijing, Berlin & Moscow – Plans vs. Decisions o How To Transform The World - One Person at a Time o For The Sake of 10 Phone (876) 756-2337 Fax Email info@LTSemaj.com Website www.LTSemaj.com 6(876) 948-5627
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Gender Relations & Sexual Harassment In the JAMAICAN WORKPLACE The harasser can be a supervisor, co-worker, employee in another department, or a nonemployee who has a business relationship with the company. A victim of sexual harassment can be a man or a woman. The victim can be of the same sex as the harasser. As more people sue and/or press charges, Jamaican companies will have to commit to providing workplaces that are free from sexual harassment. Companies will have to take prompt and appropriate corrective action once there is a credible allegation of sexual harassment. o Cultural and Historical Parameters of Sexuality o Definition of Sexual Harassment o Role of Media in Shaping/Revising Values and Attitudes o Should You Yield to Temptation? o Myths About Sexual Harassment o Facts About Sexual Harassment o Male vs Female; Female vs Male o Male vs Male; Female vs Female o What are Men Expected to Do? o What Should Men Now Do? o What Should Women Now Do? o Can Mars and Venus Co-exist on Earth? Activity – Role Plays and Case Studies Phone (876) 756-2337 Fax Email info@LTSemaj.com Website www.LTSemaj.com 7(876) 948-5627
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Anything Can be Successfully Negotiated o Explaining the Assessment Results – o Understanding Your Personality, o Your Conflict Profile, o Your Negotiation style o What You Bring To the Table Phone (876) 756-2337 Fax Email info@LTSemaj.com Website www.LTSemaj.com 8(876) 948-5627
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions o The Power Of Personal Magnetism o The Critical Communication Skills o Conflicts Are Inevitable o Facilitating Win-Win Outcomes o The Psychology of Attitude Change o Types of Negotiation o The Fundamental Elements of Negotiation o Mastering the Ten Principles of Negotiation o The Five Stages in the Process of Negotiation o Highly Effective Negotiating Techniques o Do not Close a Sale, Open a Relationship o Age Old Strategies From “THE ART OF WAR” Phone (876) 756-2337 Fax Email info@LTSemaj.com Website www.LTSemaj.com 9(876) 948-5627
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Our Retirement Preparation Sessions Considering Retirement: Making Sure You’ll Be Ready For a Younger audience, the more recent comers to the work world o If You Live Long enough, You Get Old o An examination of the Critical Stages Of Adult Development o Money Management for all the Stages Of Life: The Power of Compounding o The Ageing Process: What to Expect o The Physical Changes, the Mental Changes, The Social Changes o Your Health Is Your Best Investment o The Insurance Component o How Will You Spend Your Retirement Years – 65 to 100? o Evaluating The Options o Why Retirement Means Self Employment: Are you an Entrepreneur? Preparing For Life After Retirement For a More Mature audience or those on the cusp o Understanding The Psychology Of Ageing o The Critical Stages Of Adult Development o Coping With The Physical Changes o Coping With The Mental Changes o Why Retirement Means Self Employment o What Does It Take To Bring Out The Entrepreneur In You o Money Management In Stage Three Of Life Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 10(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Energize Your Sales Team!! Positioning Your Sales Team To Meet and EXCEED Targets This outline provides all the variables. However, we will scale a model that can best meet your objectives and fit your budget Objective of the Training Intervention To improve the sales by: Evaluating the Sales, Marketing and Customer Service Team Evaluating the Sales, Marketing and Customer Service process Providing the team with the tools to do their tasks effectively The Approach Sales are made when needs are met. Your customers have both product/ service needs and personal approach needs. It is often the issues of personal-approach that will stall or even stop a sale. If you understand and can predict the different personal approach needs of your customers, you will increase your sales effectiveness. We: Assess the Sales Team to determine Personality Types and how to use the strengths of their types to succeed in Sales Train the Sales Team in Sales-specific skills, Customer Service and SOP Writing Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 11(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions The Assessment Each team member completes The JobBank Personality Profile Assessment. A personal report is provided outlining: The strengths and weaknesses of each Psychological type Psychological Needs and preferred Conflict Resolution Styles How Different Personality Types Sell How Different Personality Types Buy This assessment is administered online before the first training session. The Training A series of sessions that provide information and exercises to help participants „read‟ the personality of customers and apply the right approach to increase sales effectiveness. Sales Representatives learn reliable and effective strategies to manage the people side of the selling process. This intervention may include recommendations to management with respect to: o persons who should be replaced o business practices that are having a deleterious effect on the sales effort and/or the Sales Team The Training Modules 1: Using Your Personality as Your Sales Secret Weapon o o o o o o o o o Why Use Personality The Psychology of The Selling Process Understanding What You Bring To The Table (to Put Food on The Table) Reading Your Customer How to Use Personality in The Sales Process How Different Personality Types Sell How Different Personality Types Buy How Do People want To Be Sold How to Adapt to Your Customer 2: Selling in a Challenging Economic Environment o The Death of A Salesman … As We Knew Him o The Archetypical Typical Sales Person Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 12(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions o o o o The Birth of The New Sales Person The 8 Sales Types The Right Attitude To Sell Mastering The Eight Sales Roles? 3: Total Customer Service: The Only Way Forward o o o o o o o o o o o Rationale For Improving Customer Service The Role of Customer Service in The New Work Order The 5 Attributes for Commerce: Service. Price, Access, Experience, Product Let’s First Look At The Internal Customers: How is Your Team? Customer Service In The Old Order Vs. The New Work Order The Use Of Standard Operating Procedures (SOP) The Power Of Communication Using Behavioral Science To Perfect Your Company’s Service Applying Emotional Intelligence In Business Identifying What Now Prevents You From Giving Quality Service Designing SOPs to Improve the Quality of Service 4: SOP Writing: Developing Appropriate Standard Operating Procedures o o o o o o o o o o The Magic of The Franchise Prototype What Ray Kroc’s McDonald’s Did Step 1 - What Standard Operating Procedures Do You Need? Step 2 - Producing a First Draft Step 3 – Reviewing the First Draft Step 4 – Choosing The Format Step 5 – Testing the SOP Step 6 – Posting the SOP Step 7 - Training everyone with the Approved SOP Managing and Monitoring the SOPs Remember, we will scale a model that best meets your objectives while fitting your budget Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 13(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 14(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Life Management 2014 The Psychology of Managing Time, Stress and Money “So much to do, so little time, not enough money” People come to work as whole persons; they bring their stress in through the front door every morning. This impacts productivity and work relationships including those with customers. Let us help you cope so that you can get what you need – focused, healthy, productive employees. 1. Time Management What if you had 26 hours in your day? Doing important things before they become urgent The 80:20 rule 2. Money Management The 60% Solution Goal Setting, Budget Making and Cost Cutting Earning more 3. How Not To Be A Victim Crime is Not As Random As You Would Like to Believe Garrisons, Gangs and Guns Physical, Psychological and Spiritual and Defence Systems 4. Stress Management Managing The Toxins: Fear and Anger How to ID your Triggers and neutralize them ICS and Other Tips 5. Work/Life Balance Work, Family, Friends and Self Achievement and Enjoyment 6. Your Action Plan *Immediately Phone 948-5627 Fax (876) 756-2337 *Next Week *Next Month Email info@LTSemaj.com *During the Year Website www.LTSemaj.com 15(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Manager to Leader 2014 Efficient management without effective leadership is like “straightening deck chairs on the Titanic”. No management success can compensate for failure in leadership. Franklin Covey Displaying “Management” Characteristics will get you promoted to middle management. Displaying “leadership” characteristics will get you to the top. True leaders break things and take risks to build long-term value. Al Wasserberger Exercising leadership generates resistance -and pain. Ronald Heifetz With good leadership, any problem can be solved. William R. Rhodes 1. The Transition From Manager to Leader FOUR STYLES OF MANAGEMENT Influence, Direction, Collaboration, Delegation o o o o o Managing Task vs. Managing Relationships Leadership Styles - What Does The Situation Require? Involvement Over Surveillance, Communication Over Intimidation Leadership Over Authority The Power of Situational Management o o o o Jesus, CEO Traits Common To The Success Of Leaders The Challenge Of Change Leadership Strategies For Leading Change 2. The Emotionally Intelligent Leader o o o o o o o Communication - First Brain Contact And New Brain Impact The Development of Emotional Intelligence The Four Cornerstones of Emotional Intelligence Conventional vs. High Performance Meaning of Emotions EQ in Relationships EQ in Business EQ in Customer service Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 16(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions 3. The Transition to Coach o Why Managers Should Be Coaches o How to Build Better Relationships With Workers o The Manager As Trainer and Career Coach o Confronting and Resolving Conflicts o Becoming A Mentor To Your Employees o The Power Of Honey Over Vinegar: Results Through Rewards 2013 was AUSTERITY? Let 2014 be PROSPERITY Special Discount FROM The JobBank Jump-Start Your Human Capital Investment - 2014 Jump-Start Staff Training 2014 40% discount if paid in full by December 31, 2013 30% discount if paid in full by January 31, 2014 20% discount if paid in full by February 27, 2014 Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 17(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions "Putting 'Super' back in Your Supervisors" A Training Intervention for Supervisors WORKSHOP COMPONENTS Session 1 - Growing in The Expanding Role of the Supervisor o The Primacy of Work o The Traditional Role of the Supervisor o The Expanding Role of The Supervisor in The New Work Order USING THE FOUR STYLES OF MANAGEMENT Influence, Direction, Collaboration, Delegation THE POWER OF THE PRINCIPLES OF INFLUENCE o Influence-Style Management o Involvement Over Surveillance o Communication Over Intimidation o Leadership Over Authority ACTIVITY – ROLE PLAYING THE FOUR STYLES OF MANAGEMENT – OLD STYLE, BETTER WAY Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 18(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions "Putting 'Super' back in Your Supervisors" Session 2 - Mastering Communication – The What and The How We must learn to live together as brothers or perish together as fools -Martin Luther King, Jr. ACTIVITY – ROLE PLAYING USING A TYPICAL, PROBLEMATIC SCENARIO FROM THE WORKPLACE o How Are Your Communication Skills? o Facilitating Effective Communication o Effective Communication In Your Team o Team-Building vs. Team-Subverting Communication Styles o Report Writing – The Basics for Incident Reports, Reprimands and Commendations ACTIVITY – PARTICIPANTS WRITE TWO (2) SAMPLE REPORTS Session 3 - Communication & Conflict Resolution o Does Your Communication Style Promote Conflicts? o Does Your Communication Style Heal Conflicts? o Effectively Coping With Conflicts - Conflict Resolution Procedures o Anger Management ACTIVITY – ROLE PLAYING USING A TYPICAL, PROBLEMATIC SCENARIO WORKPLACE TO SHOW OPTIONS FOR RESOLUTION Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 19(876) FROM THE
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Mastering The Team Approach 2014 The New Work Order requires that we move from the concept of departments to access the synergistic power of TEAMS. Phrases like “It’s not my job” are part of the dying Old Order. However, most people have not been prepared for this transition by their school and previous work experiences. The evidence shows that no is smarter than a team. This multi-media intervention exposes all the areas of the TEAM experience so that participants will be able to adjust their behaviours in order to be productive participants or leaders in TEAMS COMPONENTS FOR MASTERING THE TEAM APPROACH 1. Introducing the Team Approach o o o o o o o o The Cost and Benefits of Teams From Departments and Groups to Teams Effective vs. Ineffective Teams When and Why Build A Team How to Assemble A Successful Team Managing the Stages of Team Development Signs of Team Trouble Developing A Team-Player Culture Activity - What do people say about you behind your back? 2. The Secrets of Effective Team Building o o o o o o o o o o Rule # 1: The “TEAM” is Spiritually Significant Rule # 2: Understand the Definition of Team Rule # 3: Communication is The Life Blood of The Team Rule # 4: There Must be A Business Purpose Rule # 5: Emotionally Intelligent Teams Work Best Rule # 6: A Team Requires 10 Functions Covered Rule # 7: You Must Work Through The 5 Stages Of Team Development Rule # 8: Work With The 7 Team-Building Functions Rule # 9: Avoid The Principal Destructive Functions Rule # 10: Teams Have Less Need For Managers and More For Coaches and Leaders Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 20(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions 3. Aligning Your Teams for Greater Productivity Measuring Your Team Components* Measuring Values and Satisfaction Levels in Your Team** Identify your team‟s strengths and potential weaknesses Maximize the natural advantages that result from the similarities and differences of your team members o Minimize your team‟s potential weak spots o Identify an action plan with specific behaviours to help you improve your effectiveness on the team o o o o 4. Effectively Coping With Conflicts Win/Lose, Accommodate, Compromise, Avoidance, Win/win 5. Strengthening Your Team-Building Roles Supporting, Confronting, Gate-keeping, Mediating, Harmonizing, Summarizing, Process Observing 6. Reducing Your Team-Subverting Roles Shutting Off, Analyzing or Labelling, Dominating, Yes-Butting, Nay-saying 7. Building Effective Communication In Your Team Assessing the Communication Practices of Your Team Assertiveness, Responsiveness, Aggressiveness, Non-assertiveness The value of listening 8. Solving the Problems of Meetings o o o o o o o o o Phone 948-5627 Getting off the subject, No goals or agenda Too lengthy, Poor or inadequate preparation Inconclusive, Disorganized, Ineffective leadership/lack of control Irrelevance of information discussed, Time wasted, Starting late Not effective for making decisions Interruptions, Individuals dominate discussion Rambling, redundant, or digressive discussion No published results or follow-up actions No pre-meeting orientation Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 21(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions 9. The Emotionally Intelligent Team The transition - From IQ to EQ What is Emotional Intelligence (EQ) The Four Cornerstones of Emotional Intelligence Conventional vs. High Performance Meaning of Emotions  Analyse your own feelings - Rather than the action or motives of other people  Identify your fears and desires  Identify your UEN's (Unmet Emotional Needs)  Take responsibility for your emotions & happiness  Develop the courage to follow your own feelings EQ in Relationships EQ in Business EQ in Customer service Measuring and understanding your EQ* 2013 was AUSTERITY? Let 2014 be PROSPERITY Special Discount FROM The JobBank Jump-Start Your Human Capital Investment - 2014 Jump-Start Staff Training 2014 40% discount if paid in full by December 31, 2013 30% discount if paid in full by January 31, 2014 20% discount if paid in full by February 27, 2014 Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 22(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions SPECIAL FOCUS Work, Values & Job Satisfaction Facilitating Values Alignment & Cultural Transformation for Greater Efficiency & Productivity ====================== Your car? Maybe. But is your company in alignment? To what extent: - Does your company support the issues that are important to your staff? - Does your staff support the values of the company? What are the REAL values of your company? What is the level of satisfaction of your staff? What would it take to align your company for a higher level of productivity? We Can Answer These Questions For You in 15 Days Values and Work Most companies rely on their Mission Statement to guide their direction. It should serve as a road map, guiding the company with all its decisions and its interaction with others. The Mission Statement should demonstrate what the company is about. It should tell: o the values the company upholds o who the organization wishes to serve o how the company plans to go about it Many put this powerful tool into action, especially those sincerely attempting to provide quality services and goods. Many companies are also guided by a Vision Statement, what the company could be under the best circumstances. In the vision statement, an ideal company is imagined. The problem is that many managers and most workers do not know/remember their company‟s mission and vision statement, and there is little consistent attempt to live the mission and vision. Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 23(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions The JobBank Work Values and Job Satisfaction Survey helps to correct this situation, and get to the next level, to a company powered by shared values and job satisfaction. The foundation for optimal performance is to be found in the personal values of workers, the values that they perceive as important to the company and their level of satisfaction on the job. The survey facilitates values alignment and cultural transformation for greater efficiency, job satisfaction and productivity. Areas measured include: o o o o o Work Values of Staff Work Values of the Company as perceived by staff Job Satisfaction levels in the organization Level of Synchronization of staff and company values Aligning The Culture of The Organization The results, which are provided in a diagnostic report, will make it possible to quantify the gaps that exist and identify the areas in which the company and its employees are out of synchrony. This information may then be used to determine the corrective measures required to allow the organization to function as a healthier, more productive and profitable work environment. The results can also help identify training needs and where there is need for defined Standard Operating Procedures. Methodology: 1. Data Collection: On-line Survey Administration or Group Administration 2. Data Presentation: Presentation of the Preliminary Report to management and staff and the production of a Final Report 3. Aligning The Culture of The Organization Developing the Alignment strategies Developing appropriate Standard Operating Procedures Fine-tuning the Performance Appraisal Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 24(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Popular Modules Over the Years Module 1: Getting Ready for The NEW Work Order: How to Survive The Global Economic Reality Check o o o o o o o o o The Primacy of Work How The World Became Flat The Realities of The New Work Order What Went Wrong Redefining Work and Wealth How to Save Your Job The Essential Components Of The NEW Work Order For Workers The Essential Components Of The NEW Work Order For Management A New World or No World Module 2: Customer Service: What Is It All About? o o o o o o o o o o o o o o o o o o o o o o o Rationale For Improving Customer Service The role of Customer Service in The New Work Order What Does The Consumer Want? The 5 Attributes for Commerce: Service. Price, Access, Experience, Product Cultural Barriers to Service: Service Vs. Servitude Let’s First Look At The Internal Customers: How is Your Team? Customer Service In The Old Order Vs. The New Work Order The Use Of Standard Operating Procedures How Do You Resolve Conflicts? Giving Total Quality - Service That Exceeds Customer’s Expectation What Are Your Customers Thinking? The Power Of Communication Customer Service, First Brain Contact And New Brain Impact Using Behavioral Science To Perfect Your Company’s Service Forbidden Phrases To Never Use With Customers Applying Emotional Intelligence In Business Key Feelings You Want Your Customers To Have How Would You Like Your Staff To Feel? How Would You Like Your Customers To Feel? Identifying What Now Prevents You From Giving Quality Service To Internal Customers, To External Customers Designing Strategies to Improve the Quality of Service To Internal Customers, To External Customers Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 25(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Module 3: The Ten Immutable Laws Of Money Management o o o o o o o o o o o You Must Obey The L.E.S.I. Model: Learn, Earn, Save, Invest The Foundation Is Saving : How To Pay Yourself First Watch Cash Evaporate: Or Learn The Use Of Cheques The Joys Of Free Credit: The Use Of Credit Cards Retirement And Rent Don’t Go Together: How To Acquire Your First House Prepare For Life After Death: The Role Of Insurance Understanding The Money Market: The Best Deal In Town How To Bet On All The Horses In The Race Understanding How Unit Trusts Can Work For You The Next Best Thing To Owning The Company: The Importance Of Stocks How To Have It Your Way… Forever: The Necessity Of A Will Module 4: Productively Coping With Stress o o o o o o o o o o What Is Stress? Impact Of Negative Stress Gender Differences To Stress Environmental & Psychological Stresses Auditing Your Stress; Stress Symptom Checklist Two Ways of Coping: Avoiding and Control Present-Moment Awareness And Relaxation Positive Support System ICS: Instant Calming Sequence Optimum Sleep and 30-Second Rejuvenation-In-Motion Making Stress Your Ally, Not Your Enemy Module 5: THE PSYCHOLOGY OF WINNING o o o o o o o o o o o o o The Day Of The Fast Talking Salesman Is Over When You Feel That You Are Working Hard, Put In One More Hour "No" Is A Four-Letter Word If The Client Does Not Like You, It Is Harder For Him To Like Your Product Going To Bat For The Customer Setting Your Sights On Perfection Know The Products Of Your Competition As Well As Your Own We All Have A Talent For Something, But What The Language of Winners Overcoming The Psychology Of Losing Ten Steps For Building The Psychology Of Winning Winning Attitudes In 31 Days Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 26(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Leahcim T. Semaj & Company Limited Resultants In Human Behaviour, Productivity & Psychometric Testing Mail: P.O. Box 114, Kingston 9, Jamaica, W.I. Phone: (876) 948-5627 Fax: (876) 756-2337 Email: info@LTSemaj.com URL: www.LTSemaj.com Company Structure & Services Leahcim T. Semaj & Company Limited, The JobBank is a Limited Liability Company registered in Jamaica. We have been in operation for 19 years. Leahcim T. Semaj & Company Limited is approved by the National Contracts Commission and can produce a Tax Compliance Certificate if required to. We provide a range of services including Staff Training and Development, Psychological Consultations and Coaching Sessions, Psychometric Testing and Assessments, and Recruitment Services. We also facilitate Strategic Planning Retreats, Cultural Alignment and Organizational Restructuring. We have worked with companies across the Caribbean in many sectors, including: o o o o Manufacturing Hospitality Gaming Security o o o o Mining Finance Agriculture Education Government Telecommunications Distribution Shipping Finance A partial client list is accessible on our website www.LTSemaj.com Principals Dr. Leahcim T. Semaj - Chief Executive Officer As a Change Agent specializing in Human Behaviour and Productivity, he assists in the transformation of organizations. Dr. Semaj has a Ph.D. in Social and Personality Psychology from Rutgers, The State University of New Jersey, USA (1978). He has considerable expertise in Psychometric Testing. He was a Pre & Post Research Fellow at Educational Testing Service, Princeton NJ, USA (1976-1979). Cecile Johnson Semaj – Solutions Officer With training in Mass Communications and a BA in Literatures in English from the University of the West Indies, Project Management training from the University of New Orleans and training in Marketing, Public Relations and Human Resources, Cecile has oversight responsibility for logistics for all projects. Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 27(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions Human Resources - Our productivity is facilitated by a staff of Administrative Assistants. We also have network of senior associates with whom we collaborate on major projects. Costing For These Interventions We design bespoke interventions to suit your specific situation and available time, expanding and combining modules as needed delivering the content of a Module as a compact, powerful Motivational Presentation or as a 3-Day Workshop WORKSHOPS, SEMINARS, RETREATS - Small Group (up to 30 persons) US$2,200.00 + G.C.T. US$1,500.00 + G.C.T. US$995.00 + G.C.T. One (1) day – (Up to 7 hours) ½ Day - (Up to 3 ½ hours) 1- Hour Motivational Presentation “The figures indicated here are our usual fees, but no reasonable offer will be refused.” For Larger Groups add U$250.00 + G.C.T. for each additional group of 30 persons or part thereof ***Outside the KMR, MINIMUM CHARGE IS THE ½ DAY RATE DVD or Printed and Bounded Handout U$15.00 +GCT per person OR the presentation is posted on www.SlideShare.net/LSemaj for viewing at No cost to the client. Certificates US$8.00 per person + G.C.T. Transportation Outside KMR - ALL Locations U$250.00 + G.C.T. Spanish Town and Portmore are treated as part of the KMR Assignments Outside of Jamaica - Air and Ground Transportation costs, Accommodation and meals are all the responsibility of the client. Charge for Schools and Non-profit organizations e.g. Kiwanis These entities get a 20% Discount OFF Presentation fees ONLY We accept payment in Jamaican Dollars at the prevailing BOJ exchange rate on the day that the service is contracted. Please note that the charges listed here do not include location rental, refreshments, public address system or a screen. These costs are the responsibility of our customers. Where it is necessary to overnight, the costs for accommodation and meals will be added. Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 28(876)
    • Soft Skills Intervention Modules – 2014 Providing Thought Leadership, Inspiration and Solutions The JobBank Human Capital Audit® “The process of systematic review, evaluation and optimization of the most critical component of the productive process, the people element” Why? The Success or failure of any business depends on people. A company is always “perfectly” designed to produce quality or produce problems 1. Is the Organization Being Guided by Prefects, Headmen, Management or Leadership? 2. Do you Know The Values and Satisfaction Levels in Your Organization? Measurement of the level of synchronization between Personal and Company Values, and Job Satisfaction 3. Have You Benchmarked Your Best (Staff) Internal Customers? Measuring Competencies Skills, Attitudes and Personality Traits of Staff Work Sampling: How workers spend their time 4. Are Your Supervisors Properly Selected and Adequately Trained? Establishing the important job functions specific to each post Measuring where each supervisor falls in relation to the benchmark 5. Are You Creating The Future? Succession Planning Needs Assessment Establishing the important job functions specific to each post Appreciative Inquiry: Discovery, Dream, Design & Delivering the Future 6. Do you Know How to Hire The Right People? Identifying persons with the Right Competencies kills, Attitudes and Personality Traits Establishing Minimum Standards for Hiring 7. Do You Need Performance Improvement Intervention? Seminars, Workshops, Consultations, Counselling 8. How Well Are Your Evaluation and Reward Systems Working? Recognition, Incentives, Awards, Pay 9. How Customer Focused Are You? Price, Service, Access, Experience, Products 10. How Wellness Focused Are You? We Can Help You Affirmatively Answer These Questions Phone 948-5627 Fax (876) 756-2337 Email info@LTSemaj.com Website www.LTSemaj.com 29(876)