Strategic ICT for CEOs and trustees

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  • Cloud computing Remote working Operational management Internal & external communications Collaboration Collaborating to deliver services Remote working


  • 1. Increasing your Impact Through Technology Louise Brown, ICT Development Officer Sakthi Suriyaprakasam, Head of Campaigning, Collaboration & ICT
  • 2.  
  • 3.
    • Objectives
    • Consider how government policies and developments in technology might impact on your organisation
    • Match possible technologies to your current organisational challenges
    • Consider your responsibility as organisational decision makers
  • 4.
    • Some of the key issues for our sector
    • Cuts - £83bn reduction in public spending
    • The “Big Society”
      • Reformed public services
      • Devolved power and decision making
      • Increased transparency and accountability from government to citizens
      • A greater role for voluntary and community action
    • Social technologies
  • 5. Funding & money management ICT skills Keeping to mission Recruiting volunteers Effective campaigning Internal/ external communications Operational management Data management Remote working Skills & engagement of leaders Collaboration to deliver services Proving impact
  • 6.
    • Coordinating & managing information
    • Cloud computing
    • Engaging & sharing using social media
    • Collaboration
    Technology as a solution
  • 7.
    • Coordinating & managing information
    Relationships Fundraising and donor management Monitoring and evaluation Customer relationship management Case management Membership Databases
  • 8.
    • Some key features of databases:
    • Allow you to record your interactions with people and organisations
    • Analyse what types of interaction have an impact
    • Connect the different functions within an organisation
    • Produce reports for management and funders
  • 9.
    • Making databases work for you:
    • How do you keep and use information in your organisation?
    • Who are your relationships with?
    • What information do you need to record?
    • What kind of information do you need to extract? What might you need in the future?
    • Who else has the data already?
    • Talk to everyone in the organisation about how they use data
    • Make it simple
  • 10. “ Cloud computing” & collaborative tools
  • 11.
    • Some key features of cloud computing:
    • Tools (such as word processing, files, email, database) are based on the internet
    • Accessible anywhere
    • All upgrades, licenses and issues are dealt with by the provider
    • Per person/ per month costs rather than upfront cost – can be easier to budget for
    • Can work on any machine with an internet connection
    • Scalable
  • 12.
    • Collaboration tools
    Huddle Yammer Google docs
  • 13.
    • Some key features of collaborative tools:
    • Allow people to connect within organisations and outside
    • Can also work jointly on creating documents
    • Mostly based on the internet so can be accessed from anywhere
    • Private to only the people you want to include
  • 14.
    • Making cloud computing work for you:
    • It may not be the right solution for you
    • Can work better for organisations with home workers and/ or multiple offices
    • Do an organisational review of how you currently use technology and whether it is meeting your needs and future needs
    • Talk to someone independent to compare options
  • 15.
    • Making collaboration tools work for you:
    • Decide what it is you need to do collaboratively first, don’t lead with the tool
    • Write a list of what you need from your technology and then compare what is out there
    • Talk about how you’re going to work collaboratively, who will do what and who will “own” the data
  • 16.
    • Engaging & sharing
    Facebook Blog
  • 17.
    • Some key features of social media tools:
    • Allow you to connect directly with supporters and service users
    • Engage in a dialogue about your issue
    • Make use of the expertise of others
    • Raise awareness of your organisation
    • Give opportunities for people to interact
  • 18.
    • Facebook
    • A pre existing network of over 500m active users
    • Opportunities to build a supporter base
    • Easy to share links, info, photos, events
    • Twitter
    • Over 200m users
    • Easy to share information, seek ideas, report on events
    • Easy to search for people or discussions
    • Blogging
    • Personal insight into what’s happening in your organisation/ campaign/ event
    • Encourage discussion and engage with people
  • 19.
    • Making social media work for you:
    • Think first about what you’re trying to do – connect with service users? Run a campaign?
    • Get the right people involved
    • Don’t expect immediate “return on investment”
    • Engage in the conversation
    • To show how social media can be of benefit, start by using it help you do your job
      • Get information sent to you automatically
      • Connect with people in your field
      • Reach out to the people with influence
  • 20.
    • Your role in leading your organisation
    • What is the role of the Chief Executive in leading your organisation’s use of ICT?
    • What is the role of the trustee board in leading your organisation’s use of ICT?
    • What needs to be in place to improve your use of technology?
    • What support do you need?
  • 21.
    • iT4Communities
    • Matching IT professionals and students with voluntary organisations that want volunteer support
  • 22.
    • Building Bridges to ICT Excellence project -bridges/
  • 23.
    • NCVO publications
    • “ A Guide to Managing ICT in the Voluntary and Community Sector”
    • “ How to Cost and Fund ICT”
    • “ From Nightmare to Nirvana: an ICT survival guide for trustees”
  • 24.
    • Information
    • Products
    • People
  • 25.
    • Thank you!
    • [email_address]
    • http://