This document discusses innovation in service delivery and provides definitions, types, and examples of innovation. It also outlines ways organizations can encourage innovation and where to find support for innovation efforts. Some key points include: incremental, radical, and disruptive innovation; leadership support and funding for staff creativity can help innovation; listening to service users is important; and organizations like NESTA, NCVO, and The Young Foundation can provide resources and support innovation.

1. Innovation in service delivery Louise Brown, ICT Development Officer, NCVO

6. Incremental innovation - gradual adaptation Radical innovation - developing something new Disruptive innovation - totally changing the way that people behave

10. (Image from www.fixdit.com)

15. Great Ormond Street worked with Maclaren and Ferrari F1 teams to help reduce incidents during their patient handover process F1 teams compared hospital and pit lane processes Technical errors and information handover mistakes had almost halved www.nesta.org.uk/how-can-formula-1-be-useful-for-healthcare/