Innovation In Service Delivery


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Slides from a presentation on "Innovation in Service Delivery" given on 6th May 2009 to frontline and infrastructure voluntary and community organisations.

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Innovation In Service Delivery

  1. 1. Innovation in service delivery Louise Brown, ICT Development Officer, NCVO
  2. 2. <ul><li>What are the facts around innovation? </li></ul><ul><li>What does that mean for your organisation? </li></ul><ul><li>Where can you go for support? </li></ul>
  3. 4. <ul><li>What is innovation? </li></ul><ul><li>“ successful exploitation of new ideas” </li></ul><ul><li>“ new ideas that work” </li></ul><ul><li>“ turning ideas into effective reality” </li></ul><ul><li>doing things differently </li></ul><ul><li>new ways of working </li></ul><ul><li>(Definitions from Innovation Unit, NESTA, Innovation Exchange) </li></ul>Photo from Flickr by Vermin Inc
  4. 5. <ul><li>Your favourite innovation </li></ul>
  5. 6. Incremental innovation - gradual adaptation Radical innovation - developing something new Disruptive innovation - totally changing the way that people behave
  6. 7. <ul><li>Innovation can help organisations respond to changes in the external environment </li></ul><ul><li>(Photo from Flickr by jontintinjordan ) </li></ul>Innovation can help organisations generate new value
  7. 8. <ul><li>Office of the Third Sector: </li></ul><ul><ul><li>Cabinet Office advisor on Third Sector Innovation, Anne McGuire MP </li></ul></ul><ul><ul><li>Innovation exchange </li></ul></ul><ul><ul><li>NCVO Innovation project </li></ul></ul><ul><li>“ The third sector plays a crucial role in driving public service innovation in order to improve outcomes for citizens” </li></ul>
  8. 9. <ul><li>Encouraging innovation in your organisation </li></ul><ul><ul><li>Leadership </li></ul></ul><ul><ul><li>Give staff space and opportunities to be creative </li></ul></ul><ul><ul><li>Support innovation through funding </li></ul></ul><ul><ul><li>Reward innovation </li></ul></ul><ul><ul><li>Implement new ideas </li></ul></ul>
  9. 10. (Image from
  10. 11. <ul><li>Are you listening to what your service users are saying? </li></ul>
  11. 12. <ul><li>If not, </li></ul><ul><li>they might say </li></ul><ul><li>it without you </li></ul><ul><li>http:// </li></ul>
  12. 13. <ul><li>Extreme collaboration </li></ul>(Photo from Flickr by christopherbredapics )
  13. 14. <ul><li>Extreme collaboration in 5 minutes! </li></ul><ul><li>Get in to groups of 4 </li></ul><ul><li>Spend two minutes each outlining a challenge you are facing </li></ul><ul><li>Is there something in your own experience that can help provide a solution? </li></ul>
  14. 15. Great Ormond Street worked with Maclaren and Ferrari F1 teams to help reduce incidents during their patient handover process F1 teams compared hospital and pit lane processes Technical errors and information handover mistakes had almost halved
  15. 16. <ul><li>Technology leading innovation </li></ul>
  16. 17. <ul><li>St Basil Trust – Virtual Rucksack </li></ul><ul><li>INtouch Reading Circle – Kirklees </li></ul>
  17. 18. <ul><li>Homeshoring </li></ul><ul><li>STREAM – independent living projects </li></ul>
  18. 19. <ul><li>Supporting your innovation </li></ul><ul><li>Innovation Exchange </li></ul><ul><li>Festival of Ideas </li></ul><ul><li> </li></ul>
  19. 20. <ul><li>Supporting your innovation </li></ul><ul><li>NCVO Innovation Project </li></ul><ul><ul><li>Raise awareness of support available for innovation within the sector </li></ul></ul><ul><ul><li>Provide best practice information, tools and resources </li></ul></ul><ul><ul><li>Engage Trusts and Foundations to influence sector funding </li></ul></ul><ul><li> </li></ul>
  20. 21. <ul><li>Supporting your innovation </li></ul><ul><li>The Young Foundation </li></ul><ul><li>launchpad </li></ul><ul><li>Local innovation </li></ul><ul><li>Research </li></ul><ul><li> </li></ul>
  21. 22. <ul><li>Supporting your innovation </li></ul><ul><li>NESTA (National Endowment for Science, Technology and the Arts) </li></ul><ul><li>Mission to make the UK more innovative </li></ul><ul><li> </li></ul>
  22. 23. <ul><li>Supporting your innovation </li></ul><ul><li>Digital Inclusion Team </li></ul><ul><li>“ how the innovative application of digital technologies … can improve the lives and life chances of socially excluded people and deprived neighbourhoods in England” </li></ul><ul><li> </li></ul>
  23. 24. <ul><li>Supporting your innovation </li></ul><ul><li>DC10plus </li></ul><ul><li>“ promoting social inclusion through the use of technology” </li></ul><ul><li> </li></ul>
  24. 25. <ul><li>Supporting your innovation </li></ul><ul><li>Solutions4inclusion </li></ul><ul><li> </li></ul><ul><li>“ raise awareness and encourage creativity in the use of technology to enhance social inclusion” </li></ul>
  25. 26. <ul><li>Supporting your innovation </li></ul><ul><li>DIUS – Dept for Innovation, Universities and Skills </li></ul><ul><li>“ Innovation Nation ” (March 2008) “making the UK the best place in the world to run an innovative business or public service” </li></ul>
  26. 27. <ul><li>Supporting your innovation </li></ul><ul><li>NFP Synergy report “ Innovation Rules! ” (2004) </li></ul><ul><li>“ A roadmap to creativity and innovation for not-for-profit organisations” </li></ul><ul><li> </li></ul>
  27. 28. <ul><li>Louise Brown </li></ul><ul><li>ICT Development Officer, NCVO </li></ul><ul><li>[email_address] </li></ul><ul><li>020 7520 2507 </li></ul><ul><li> </li></ul>