Succesful Tech Roll Out La


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Succesful Tech Roll Out La

  1. 1. Los Angeles CCTV - 10 Steps to a Successful A Technology Rollout BY: MARK ALLEN 800-203-9841
  2. 2. <ul><li>Anytime you have to roll out a new technology, whether it's through an office complex, or across a state wide operation, or even a national one, you're dealing with a task deep in the art of logistics. </li></ul><ul><li>As Clausewitz said of warfare, &quot; Amateurs study tactics, professional study logistics &quot;, and this simple analogy applies to technology as well. </li></ul> 800-203-9841
  3. 3. Summarize Your Project <ul><li>Your project should contain the requirements of what your organization stands to gain from implementing it. </li></ul><ul><li>It should mention possible obstacles or pitfalls. </li></ul><ul><li>If you're waiting for feature implementations that aren't present yet, mark their delivery dates in this summary. </li></ul> 800-203-9841
  4. 4. Select Your Vendor <ul><li>The most important attribute your vendor must posses is a history of communications ability and reliability. </li></ul><ul><li>Nothing will destroy your plans faster than a vendor telling you that the dog ate their homework, or finding out that they've run down a rabbit hole. </li></ul><ul><li>Look for vendors with a proven track record first, and always ask to talk to prior clients about what worked and didn't work. </li></ul><ul><li>Always remember to ask what kind of support they will be offering after all work is completed </li></ul> 800-203-9841
  5. 5. Set Your Project Team <ul><li>Your project team should be made up of people who know your corporate culture this goes for the vendors you choose as well. Make sure there's a clear line of communication and hierarchy. </li></ul> 800-203-9841
  6. 6. Beta Test In One Location <ul><li>Always, always, always budget time and resources to do the rollout in one location. </li></ul><ul><li>In technology, as in true love, nothing ever runs straight and true. Better to work out the kinks early in the small scale, then scale it up to multiple locations. </li></ul><ul><li>Make sure to document what you learned; the people who set the pilot location up may not be around to set up subsequent locations, and getting the benefit of their experience means getting them to document everything that was done, and why. </li></ul> 800-203-9841
  7. 7. Initiate The Contracts <ul><li>Once the pilot location is running, develop your target deployment list. </li></ul><ul><li>Clearly define what's expected, early in the rollout. Describe each facility, and get every little detail accounted for here so you don’t end up on the short end of the budget stick. </li></ul><ul><li>Establish target rollout </li></ul><ul><li>dates/cutovers/New Dates </li></ul><ul><li>of Service. Expectations </li></ul><ul><li>and roles should be clearly </li></ul><ul><li>understood by everyone </li></ul><ul><li>involved. </li></ul> 800-203-9841
  8. 8. Define Your Procedures Document <ul><li>Using the information gained from the pilot site, run what's defined in the contract/system programming specs </li></ul><ul><li>Define a set of procedures that describes how to reach each objective for each site and location. </li></ul> 800-203-9841
  9. 9. Set Up Your Help Hierarchy <ul><li>Nothing ever goes perfectly smoothly. Problems will arise, and you need to make sure that the infrastructure and lines of communication are established so that you don't have problems causing slow downs for the entire rollout. </li></ul><ul><li>This is your central resource for tasking engineers, doing problem definitions, resolution and issue escalation. </li></ul><ul><li>This hierarchy should also include a list of who to contact for what types of problems. </li></ul><ul><li>In particular, expect to have at </li></ul><ul><li>least two people on staff who </li></ul><ul><li>do nothing but direct traffic at </li></ul><ul><li>this level, making sure the </li></ul><ul><li>requests get to the right desks. </li></ul> 800-203-9841
  10. 10. Write a Site Manual <ul><li>This document expands on the procedures document with detailed information specific to a given site; it should mirror (and report back) the executable dates and should delineate any differences needed between sites, or any differentiation of duties between the contractor and your organization. </li></ul> 800-203-9841
  11. 11. Develop And Maintain The Schedule <ul><li>Using the experience of your vendors, roll out a schedule that covers every single phase of the implementation plan, site by site. </li></ul> 800-203-9841
  12. 12. Assess What Worked And What Didn't <ul><li>Every project completed is a learning experience. Your vendor should have a document in place for you to document what worked, what didn't and why. This is a key part of quality assurance testing. </li></ul><ul><li>With these steps, your </li></ul><ul><li>technology rollout should not only run more smoothly, but </li></ul><ul><li>give you a solid knowledge </li></ul><ul><li>base to build on for the future. </li></ul> 800-203-9841