CBMS4303 Topic 3 slides (Open University Malaysia)

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CBMS4303 Topic 3 slides (Open University Malaysia)

  1. 1. CBMS4303Management Information System FACULTY OF BUSINESS & MANAGEMENT September 2011 Topic 3: IT Support in the Organisation LORNA TIMBAH | PPW SABAH
  2. 2. 1. Analyse the relationship between the organisation & IT2. Describe 3 types of organisation structures3. Discuss the implementation of IT in the organisation structure4. Explain the architecture and infrastructure of IT5. Identify the goals of IT management6. Assess the steps to be taken in IT management7. Appraise the organisations involved in IT management8. Explain what strategic management is9. Explain the Porter value chain model10. Explain the competitive force strategy & network economyLearning OutcomesTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011
  3. 3. Relationship between the org & ITTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011
  4. 4. Head Office Chairman GM GM GM Division A Division B Division C Plant Plant Plant Accounts Marketing Production HR IS Manager Manager Manager Manager Manager Supervisor Supervisor Supervisor #1: Hierarchical org structure3 types of org structuresTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011
  5. 5. Head Office Chairman Project Senior Project Senior Project Senior Manager Manager Manager Division A Division B Division C Assistant Assistant Assistant Assistant IS Assistant HR Accounts Marketing Production Manager Manager Manager Manager Manager #2: Project-based org structure3 types of org structuresTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011
  6. 6. #3: Matrix structure3 types of org structuresTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011
  7. 7. Ministry of Local Gov & Housing Tawau Munic. Sandakan City Council KK City Council 4 5 Council … … Operations Sector Corporate Sector Technical Sector 3 Fin & Legal Dept Budget Corp Affairs Dept HR Mgt Dept 1 2 DeptIT implementation in org structureTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011
  8. 8. Mainframe/terminal Distributed environment PC environmentprocessing processing processing processing Increased independence from serverIT architecture & infrastructureTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011
  9. 9. Goals ◦ Ensuring continuous technology in a stable condition ◦ Ensuring that technology can be adapted according to changes that occur What is managed? ◦ Information ◦ IT infrastructure ◦ Knowledge workersGoals of IT managementTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011
  10. 10. Steps taken in managing ITTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011
  11. 11. Appraising orgs involved in ITmanagementTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011
  12. 12. Management which can change the firm’s objective, operation, product, service & environmental relationship so that the firm can achieve competitive advantages Strategies: ◦ Low-cost provider ◦ Product/service differentiation ◦ Global market scope ◦ Focused niche marketStrategic managementTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011
  13. 13. Strategic managementTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011
  14. 14. Strategic managementTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011
  15. 15. Porter’s value chain modelTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011
  16. 16. Potential Entrants Buyers •Threat of new •Bargaining power of entrants buyersSuppliers Substitutes•Bargaining power of •Threat of substitute suppliers Industry products/services competitors - Rivalry among existing firmsCompetitive force strategyTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011
  17. 17. From http://blog.getsatisfaction.com/2011/05/25/network-effect/?view=socialstudiesThe network economyTOPIC 3: IT SUPPORT IN THE ORGANISATIONLORNA TIMBAH | PPW SABAH | SEP2011

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