PLCMC Information Technology Core Competencies

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    PLCMC Information Technology Core Competencies - Presentation Transcript

    1. Developing Staff IT Support Skills Lori Reed Employee Learning & Enrichment Coordinator Public Library of Charlotte & Mecklenburg County ALA-CLENE Preconference June 27, 2008
    2. Technology Surge 2000 2001 2003 2004 2005 2006 2007
      • Explosion of technology options
      • Greater demand for services
      • Higher & Higher user expectations
      • Everyone is a creator
    3. The Old Model Funding Technology Facilities Collections Staffing
    4. The New Model Funding Highly Skilled & Trained Staff Technology Real & Virtual Collections Real & Virtual Facilities
    5. Where We Were
    6.  
    7. PLCMC’s Information Technology Core Competencies Core Comp Model
      • Four components to the PLCMC Core Competencies model.
      • Each “Core” is a building block for additional competencies.
      • Core I is the foundation on which all other competencies are built.
      PLCMC’s Information Technology Core Competencies http://tinyurl.com/yo2zmh
    8. Core I
      • Basic competencies, such as:
      • Accessing the Intranet
      • Entering timesheets in myHR
      • Printing
      • Saving files
    9.  
    10.  
    11. Core 1 Pre-assessment
    12. Core Competency Training:
      • Classroom led workshops
      • Online tutorials
      • Small branch sessions
      • Self-paced learning guides
    13. “ Thanks. It was nice to learn what all the terminology. Now I feel like I could even take my PC at home apart with no problem.”
    14.  
    15.  
    16.  
    17.  
    18.  
    19. Core II Core I Core II
      • Patron support competencies, such as:
      • Searching the catalog
      • Using Horizon (ILS)
    20. Core II
    21.  
    22.  
    23.  
    24. Core I Core II Envisionware & LPT One Competencies Core III
    25.  
    26. Core III
    27. Core III
      • Specific Technology Competencies
      • AV Knowledge
      • Imaging
      • Public Technology Training
      Core I Core II Core III Core IV
    28.  
    29. Core IV
    30. 5 Month Learning Blitz
    31. Results
    32. http://tinyurl.com/yo2zmh Core I Core II Core III Core IV
    33. Core Competencies and Our Mission
      • Enables staff to be more technologically self-sufficient professionally and personally
      • Enables staff to assist the public more effectively thus providing increased levels of Service Excellence
      • Enables all staff to take part in lifelong learning of the community in regards to technology
      Expanding minds, Empowering Individuals, enriching the community
    34. Tips for Successful Implementation
      • Management buy in
      • Involve staff from the beginning
      • Address fears up front
      • Communicate
      • Identify your champions
      • Accountability
      • Written goals/development plan
      • Reward success and failures
      • Be prepared for change!
    35. Additional Resources
      • Houghton-Jan, Sarah. “Technology Competencies and Training for Libraries.” Library Technology Reports 43:2 Mar/Apr 2007
      • “ LE@D Lifelong Education at Desktop.” University of North Texas.
      • <http://www.leadonline.info>.
      • “ PLCMC’s Information Technology Core Competencies List.” PLCMC.
      • <http://www.plcmc.org/public/learning/plcmccorecomp.pdf>.
      • “ Sustaining Public Access Computing Programs: Technology and Management Competencies.” WebJuntion. <http://www.webjunction.org/do/DisplayContent?id=15659>.
      • “ Technology Training and Competencies for Libraries Webinar.” OPAL . 15 May 2008 <http://www.opal-online.org/houghtonjantech20080515>.
      • “ Technology Competencies for Library Staff Webinar.” WebJunction. July 2007 <http://www.webjunction.org/do/DisplayContent?id=17556>.
    36. Questions? Contact me
      • Lori Reed
      • (704) 416-0454
      • [email_address]
      • LibraryTrainer.com
      • http://groups.google.com/group/librarylearning
      • You can view a copy of this presentation at:
      • http://www.slideshare.net/lorireed

    + Lori ReedLori Reed, 2 years ago

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