PLCMC Information Technology Core Competencies

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Presentation at ALA CLENE Preconference June 27, 2008

Presentation at ALA CLENE Preconference June 27, 2008

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  • 1. Developing Staff IT Support Skills Lori Reed Employee Learning & Enrichment Coordinator Public Library of Charlotte & Mecklenburg County ALA-CLENE Preconference June 27, 2008
  • 2. Technology Surge 2000 2001 2003 2004 2005 2006 2007
    • Explosion of technology options
    • Greater demand for services
    • Higher & Higher user expectations
    • Everyone is a creator
  • 3. The Old Model Funding Technology Facilities Collections Staffing
  • 4. The New Model Funding Highly Skilled & Trained Staff Technology Real & Virtual Collections Real & Virtual Facilities
  • 5. Where We Were
  • 6.  
  • 7. PLCMC’s Information Technology Core Competencies Core Comp Model
  • 8.
    • Four components to the PLCMC Core Competencies model.
    • Each “Core” is a building block for additional competencies.
    • Core I is the foundation on which all other competencies are built.
    PLCMC’s Information Technology Core Competencies http://tinyurl.com/yo2zmh
  • 9. Core I
    • Basic competencies, such as:
    • Accessing the Intranet
    • Entering timesheets in myHR
    • Printing
    • Saving files
  • 10.  
  • 11.  
  • 12. Core 1 Pre-assessment
  • 13. Core Competency Training:
    • Classroom led workshops
    • Online tutorials
    • Small branch sessions
    • Self-paced learning guides
  • 14. “ Thanks. It was nice to learn what all the terminology. Now I feel like I could even take my PC at home apart with no problem.”
  • 15.  
  • 16.  
  • 17.  
  • 18.  
  • 19.  
  • 20. Core II Core I Core II
    • Patron support competencies, such as:
    • Searching the catalog
    • Using Horizon (ILS)
  • 21. Core II
  • 22.  
  • 23.  
  • 24.  
  • 25. Core I Core II Envisionware & LPT One Competencies Core III
  • 26.  
  • 27. Core III
  • 28. Core III
    • Specific Technology Competencies
    • AV Knowledge
    • Imaging
    • Public Technology Training
    Core I Core II Core III Core IV
  • 29.  
  • 30. Core IV
  • 31. 5 Month Learning Blitz
  • 32. Results
  • 33. http://tinyurl.com/yo2zmh Core I Core II Core III Core IV
  • 34. Core Competencies and Our Mission
    • Enables staff to be more technologically self-sufficient professionally and personally
    • Enables staff to assist the public more effectively thus providing increased levels of Service Excellence
    • Enables all staff to take part in lifelong learning of the community in regards to technology
    Expanding minds, Empowering Individuals, enriching the community
  • 35. Tips for Successful Implementation
    • Management buy in
    • Involve staff from the beginning
    • Address fears up front
    • Communicate
    • Identify your champions
    • Accountability
    • Written goals/development plan
    • Reward success and failures
    • Be prepared for change!
  • 36. Additional Resources
    • Houghton-Jan, Sarah. “Technology Competencies and Training for Libraries.” Library Technology Reports 43:2 Mar/Apr 2007
    • “ LE@D Lifelong Education at Desktop.” University of North Texas.
    • <http://www.leadonline.info>.
    • “ PLCMC’s Information Technology Core Competencies List.” PLCMC.
    • <http://www.plcmc.org/public/learning/plcmccorecomp.pdf>.
    • “ Sustaining Public Access Computing Programs: Technology and Management Competencies.” WebJuntion. <http://www.webjunction.org/do/DisplayContent?id=15659>.
    • “ Technology Training and Competencies for Libraries Webinar.” OPAL . 15 May 2008 <http://www.opal-online.org/houghtonjantech20080515>.
    • “ Technology Competencies for Library Staff Webinar.” WebJunction. July 2007 <http://www.webjunction.org/do/DisplayContent?id=17556>.
  • 37. Questions? Contact me
    • Lori Reed
    • (704) 416-0454
    • [email_address]
    • LibraryTrainer.com
    • http://groups.google.com/group/librarylearning
    • You can view a copy of this presentation at:
    • http://www.slideshare.net/lorireed