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Morale Issues in Your Library

Morale Issues in Your Library






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  • Morale Issues in your LibraryHow can library staff handle staff morale issues in a challenging climate for libraries? Learn how library staff can keep their heads about them when faced with stressed or frustrated coworkers, and how managers can deal with low morale among their staff. Lori Reed and Maurice Coleman will explore skills and techniques to reinforce positive morale in the work environment and reverse low morale when it strikes.
  • Meet BobBob works at a public libraryHis wife got laid off last yearHis parents are getting older and want to move in with himHe has two teens in high school applying to collegeHis wife just had a babyLast night he took the 3am feedingand the 5 am feedingBob’s house is in foreclosureHe wonders if her family will be homelessHis daughter stayed out till 2am last nightOn the way to work this morning the radiator cracked in his carThe car had to be towed to the shopThis is all before Bob gets to work
  • When Bob gets to work his boss is annoyed that he is lateSo are is coworkersBob is asked to clean up an accident in the mens' room because he is the only man on dutyOn the way to lunch Bob gets stopped by a patron who needs help emailing her resumeShe does not have an email accountOr a resume
  • Luckily most of us don’t have days like this. Or at least not every day. But keep in mind this might be the reality for some of your coworkers.Everything you just heard has happened to people Maurice and I know.This could be a typical day for any of us.
  • Libraries throughout the United States are coping with the most serious financial crisis in a generation. Local and state governments, facing drastically reduced revenues, are slicing library funding to unprecedented lows.Library administrators and trustees are grappling with incredibly difficult decisions to reduce services, programs and staffing.
  • A leader needs to stay at stage 4 though he or she needs to go through all the stages. She might rapidly have to move through to stage 4.
  • In the week after the 9/11 attacks NYC Mayor Giuliani helped open Saturday Night Live. Producer Lorne Michaels asked if they could be funny to which Giuliani replied without missing a beat, “Why start now.”Sometimes I think that this is what needs to happen in libraries after major change.
  • Let’s take questions here.

Morale Issues in Your Library Morale Issues in Your Library Presentation Transcript

  • Serving the 21st Century Patron
    Morale Issues in Your Library
    Lori Reed &
    Maurice Coleman
  • define: morale
    Type one word in chat that sums up morale in your library.
  • Morale[muh-ral]
    Emotional or mental condition with respect to cheerfulness, confidence, zeal, etc. especially in the face of opposition, hardship, etc.
    Source: Random House Dictionary
  • Some Causes of Low Morale
    Poor communication
    Bad management decisions
    Lack of training
    Limited personal growth
    Limited professional growth
    Lack of respect
    No common goals
    Misaligned goals
    Impending layoffs
    Other libraries suffering
    Lack of work/life balance
    Little or no accountability
  • Image Source: http://www.baristanet.com
  • Each of us has the power to influence morale in our organizations.
  • Increase Organizational Morale
    Recognition + appreciation 
  • More Organizational Morale
    Improve communication 
    Cross training + encourage pitching in
    Eliminate corporate cliques
    Organizational encouragement
  • Even More Organizational Morale
    Lighten mood as an organization
    Informal and formal social events to promote friendships
    Support personal & professional development 
  • Why start now?
    Can we be funny?
  • Increase Personal Morale
    Sometimes it is not about you 
    Develop your skills 
    Leave work stress at work
  • You CAN Increase Personal Morale
    Leave home stress at home 
    Find joy in other parts of your life
    Find success and motivation in other parts of your life
  • Even More Personal Morale
    Find either a new reality or a silver lining.
    Suck it up.
    If all else fails, find another job/career. Life is too short to be unhappy.
  • Last Bit About Personal Morale
    Remember the “serenity prayer message” -
    control what you can, let go what you can’t, and try to recognize the difference  
  • The Four Agreements
    Be impeccable with your word
    Don’t take anything personally
    Don’t make assumptions
    Always do your best
    -Don Miguel Ruiz
  • “This is how I took care of my own personal morale. Advocacy” –Lori Reed
  • Image source: http://blog.h34dup.com/?p=1559
  • Resources
    • Noer, David. Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing Downsized Orgnanizations (Revised and Updated). New York: Josey-Bass Publishers, 2009.
    • Ruiz, Don Miguel. The Four Agreements: A Practical Guide to Personal Freedom, a Toltec Wisdom Book. New York: Amber-Allen Publishing, 2001.
    • Secretan, Lance H.K. Reclaiming Higher Ground: Creating Organizations that Inspire the Soul. New York: McGraw-Hill, 1997.
    • Salemi, Ray. Leading After a Layoff. New York: McGraw-Hill, 2010.
  • http://www.flickr.com/photos/vernhart/1574355646
    Lori Reed
    Maurice Coleman