Core Competencies: Training for Results

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Webinar for NEFLIN October 7, 2009

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  • Sources:Competenthttp://en.wiktionary.org/wiki/competentCompetencieshttp://hrcouncil.ca/hr-toolkit/HRToolkitGlossary.cfm
  • Source: http://www.ddiworld.com/pdf/ddi_usingcompetenciestobuild_mg.pdfUSING COMPETENCIES TO BUILD A SUCCESSFUL ORGANIZATION by DDI
  • Source: http://www.ddiworld.com/pdf/ddi_usingcompetenciestobuild_mg.pdfUSING COMPETENCIES TO BUILD A SUCCESSFUL ORGANIZATION by DDI
  • Source: http://www.acend.com/Portals/0/Kirkpatrick.gif
  • DiscussionPhoto Credit: http://www.flickr.com/photos/swaheel/2384565111/sizes/o/
  • Core Competencies: Training for Results

    1. 1. Core Competencies: Training for Results<br />Lori Reed<br />librarytrainer.com<br />October 7, 2009<br />
    2. 2. Agenda<br />Look at PLCMC’s Core Competencies for Technology<br />Discuss how to identify competencies<br />Discuss how to create a training plan based on competencies<br />How to demonstrate results<br />
    3. 3. Core Competencies<br />Competent<br />Having sufficient skill, knowledge, ability, or qualifications<br />Competencies<br />A set of knowledge, skills and abilities obtained through formal or non-formal education, work experience, or other means required to perform a job.<br />
    4. 4. Why Competencies?<br />
    5. 5. How PLCMC got started<br /><ul><li> Explosion of technology options
    6. 6. Greater demand for services
    7. 7. Higher & Higher user expectations
    8. 8. Everyone is a creator </li></ul>2000 2001 2003 2004 2005 2006 2007<br />
    9. 9. Where we were…2005<br />
    10. 10. <ul><li>Four components to the PLCMC Core Competencies model.
    11. 11. Each “Core” is a building block for additional competencies.
    12. 12. Core I is the foundation on which all other competencies are built.</li></ul>http://tinyurl.com/yo2zmh<br />PLCMC’s Competencies Model<br />
    13. 13.
    14. 14. Core I Pre-Assessment<br />
    15. 15. Training We Did<br /><ul><li> Classroom led workshops
    16. 16. Online tutorials
    17. 17. Small branch sessions
    18. 18. Self-paced learning guides</li></li></ul><li>
    19. 19.
    20. 20.
    21. 21. 5-Month Learning Blitz<br />
    22. 22. Results<br />
    23. 23. Our next step<br />The following areas have been identified as key to employee success at PLCMC:<br /> <br /><ul><li>Communication
    24. 24. Customer Service
    25. 25. Ethics & Values
    26. 26. Knowledge of the Library
    27. 27. Learning & Personal Growth
    28. 28. Safety & Security
    29. 29. Technology</li></li></ul><li>Identifying Competencies<br />Job descriptions<br />Leadership<br />Managers & supervisors<br />Employees<br />
    30. 30. PLCMC Employee Competencies<br />The following areas have been identified as key to employee success at PLCMC:<br /> <br /><ul><li>Communication
    31. 31. Customer Service
    32. 32. Ethics & Values
    33. 33. Knowledge of the Library
    34. 34. Learning & Personal Growth
    35. 35. Safety & Security
    36. 36. Technology</li></li></ul><li>Writing Competencies<br />“Competency Index for the Library Field.” WebJunction. &lt;http://www.webjunction.org/competencies&gt;.<br />
    37. 37.
    38. 38. Creating a Training Plan<br />
    39. 39. Results<br />
    40. 40. Tips for Successful Implementation<br /><ul><li>Management buy in
    41. 41. Involve staff from the beginning
    42. 42. Address fears up front
    43. 43. Communicate
    44. 44. Identify your champions
    45. 45. Accountability
    46. 46. Written goals/development plan
    47. 47. Reward success and failures
    48. 48. Be prepared for change!</li></li></ul><li>
    49. 49. Additional Resources<br />“Competency-Based or a Traditional Approach to Training?” T+D 58:4 Apr 2004<br /> p46-57.<br />“Competency Index for the Library Field.” WebJunction. <br /> &lt;http://www.webjunction.org/competencies&gt;.<br />Houghton-Jan, Sarah. “Technology Competencies and Training for Libraries.” Library Technology Reports 43:2 Mar/Apr 2007 <br />“LE@D Lifelong Education at Desktop.” University of North Texas. <br /> &lt;http://www.leadonline.info&gt;.<br />“PLCMC’s Information Technology Core Competencies List.” PLCMC.<br /> &lt;http://www.plcmc.org/public/learning/plcmccorecomp.pdf&gt;.<br />“Technology Training and Competencies for Libraries Webinar.” OPAL. 15 May 2008 &lt;http://www.opal-online.org/houghtonjantech20080515&gt;.<br />“Technology Competencies for Library Staff Webinar.” WebJunction. July 2007 &lt; http://www.webjunction.org/470/articles/content/449895&gt;.<br />
    50. 50. Questions?<br />Lori Reed<br />email: lori@lorireed.com<br />web: librarytrainer.com<br />You can view a copy of this presentation at:<br />http://www.slideshare.net/lorireed<br />List of bookmarked sites relating to competencies:<br />http://delicious.com/lorireed/competencies<br />

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