Core Competencies: Training for Results

Core Competencies: Training for Results
Lori Reed
librarytrainer.com
October 7, 2009

Agenda
Look at PLCMC’s Core Competencies for Technology
Discuss how to identify competencies
Discuss how to create a training plan based on competencies
How to demonstrate results

Core Competencies
Competent
Having sufficient skill, knowledge, ability, or qualifications
Competencies
A set of knowledge, skills and abilities obtained through formal or non-formal education, work experience, or other means required to perform a job.

Why Competencies?

How PLCMC got started

Explosion of technology options
Greater demand for services
Higher & Higher user expectations
Everyone is a creator

2000 2001 2003 2004 2005 2006 2007

Where we were…2005

Four components to the PLCMC Core Competencies model.
Each “Core” is a building block for additional competencies.
Core I is the foundation on which all other competencies are built.

http://tinyurl.com/yo2zmh
PLCMC’s Competencies Model

Core I Pre-Assessment

Training We Did

Classroom led workshops
Online tutorials
Small branch sessions
Self-paced learning guides

5-Month Learning Blitz

Results

Our next step
The following areas have been identified as key to employee success at PLCMC:

Communication
Customer Service
Ethics & Values
Knowledge of the Library
Learning & Personal Growth
Safety & Security
Technology

Identifying Competencies
Job descriptions
Leadership
Managers & supervisors
Employees

PLCMC Employee Competencies
The following areas have been identified as key to employee success at PLCMC:

Communication
Customer Service
Ethics & Values
Knowledge of the Library
Learning & Personal Growth
Safety & Security
Technology

Writing Competencies
“Competency Index for the Library Field.” WebJunction. <http://www.webjunction.org/competencies>.

Creating a Training Plan

Results

Tips for Successful Implementation

Management buy in
Involve staff from the beginning
Address fears up front
Communicate
Identify your champions
Accountability
Written goals/development plan
Reward success and failures
Be prepared for change!

Additional Resources
“Competency-Based or a Traditional Approach to Training?” T+D 58:4 Apr 2004
p46-57.
“Competency Index for the Library Field.” WebJunction.
<http://www.webjunction.org/competencies>.
Houghton-Jan, Sarah. “Technology Competencies and Training for Libraries.” Library Technology Reports 43:2 Mar/Apr 2007
“LE@D Lifelong Education at Desktop.” University of North Texas.
<http://www.leadonline.info>.
“PLCMC’s Information Technology Core Competencies List.” PLCMC.
<http://www.plcmc.org/public/learning/plcmccorecomp.pdf>.
“Technology Training and Competencies for Libraries Webinar.” OPAL. 15 May 2008 <http://www.opal-online.org/houghtonjantech20080515>.
“Technology Competencies for Library Staff Webinar.” WebJunction. July 2007 < http://www.webjunction.org/470/articles/content/449895>.

Questions?
Lori Reed
email: lori@lorireed.com
web: librarytrainer.com
You can view a copy of this presentation at:
http://www.slideshare.net/lorireed
List of bookmarked sites relating to competencies:
http://delicious.com/lorireed/competencies