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Core Competencies: Training for Results

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Webinar for NEFLIN October 7, 2009

Webinar for NEFLIN October 7, 2009

Published in: Education, Technology, Business
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  • Sources:Competenthttp://en.wiktionary.org/wiki/competentCompetencieshttp://hrcouncil.ca/hr-toolkit/HRToolkitGlossary.cfm
  • Source: http://www.ddiworld.com/pdf/ddi_usingcompetenciestobuild_mg.pdfUSING COMPETENCIES TO BUILD A SUCCESSFUL ORGANIZATION by DDI
  • Source: http://www.ddiworld.com/pdf/ddi_usingcompetenciestobuild_mg.pdfUSING COMPETENCIES TO BUILD A SUCCESSFUL ORGANIZATION by DDI
  • Source: http://www.acend.com/Portals/0/Kirkpatrick.gif
  • DiscussionPhoto Credit: http://www.flickr.com/photos/swaheel/2384565111/sizes/o/
  • Transcript

    • 1. Core Competencies: Training for Results
      Lori Reed
      librarytrainer.com
      October 7, 2009
    • 2. Agenda
      Look at PLCMC’s Core Competencies for Technology
      Discuss how to identify competencies
      Discuss how to create a training plan based on competencies
      How to demonstrate results
    • 3. Core Competencies
      Competent
      Having sufficient skill, knowledge, ability, or qualifications
      Competencies
      A set of knowledge, skills and abilities obtained through formal or non-formal education, work experience, or other means required to perform a job.
    • 4. Why Competencies?
    • 5. How PLCMC got started
      • Explosion of technology options
      • 6. Greater demand for services
      • 7. Higher & Higher user expectations
      • 8. Everyone is a creator
      2000 2001 2003 2004 2005 2006 2007
    • 9. Where we were…2005
    • 10.
      • Four components to the PLCMC Core Competencies model.
      • 11. Each “Core” is a building block for additional competencies.
      • 12. Core I is the foundation on which all other competencies are built.
      http://tinyurl.com/yo2zmh
      PLCMC’s Competencies Model
    • 13.
    • 14. Core I Pre-Assessment
    • 15. Training We Did
      • Classroom led workshops
      • 16. Online tutorials
      • 17. Small branch sessions
      • 18. Self-paced learning guides
    • 19.
    • 20.
    • 21. 5-Month Learning Blitz
    • 22. Results
    • 23. Our next step
      The following areas have been identified as key to employee success at PLCMC:
       
      • Communication
      • 24. Customer Service
      • 25. Ethics & Values
      • 26. Knowledge of the Library
      • 27. Learning & Personal Growth
      • 28. Safety & Security
      • 29. Technology
    • Identifying Competencies
      Job descriptions
      Leadership
      Managers & supervisors
      Employees
    • 30. PLCMC Employee Competencies
      The following areas have been identified as key to employee success at PLCMC:
       
      • Communication
      • 31. Customer Service
      • 32. Ethics & Values
      • 33. Knowledge of the Library
      • 34. Learning & Personal Growth
      • 35. Safety & Security
      • 36. Technology
    • Writing Competencies
      “Competency Index for the Library Field.” WebJunction. <http://www.webjunction.org/competencies>.
    • 37.
    • 38. Creating a Training Plan
    • 39. Results
    • 40. Tips for Successful Implementation
      • Management buy in
      • 41. Involve staff from the beginning
      • 42. Address fears up front
      • 43. Communicate
      • 44. Identify your champions
      • 45. Accountability
      • 46. Written goals/development plan
      • 47. Reward success and failures
      • 48. Be prepared for change!
    • 49. Additional Resources
      “Competency-Based or a Traditional Approach to Training?” T+D 58:4 Apr 2004
      p46-57.
      “Competency Index for the Library Field.” WebJunction.
      <http://www.webjunction.org/competencies>.
      Houghton-Jan, Sarah. “Technology Competencies and Training for Libraries.” Library Technology Reports 43:2 Mar/Apr 2007
      “LE@D Lifelong Education at Desktop.” University of North Texas.
      <http://www.leadonline.info>.
      “PLCMC’s Information Technology Core Competencies List.” PLCMC.
      <http://www.plcmc.org/public/learning/plcmccorecomp.pdf>.
      “Technology Training and Competencies for Libraries Webinar.” OPAL. 15 May 2008 <http://www.opal-online.org/houghtonjantech20080515>.
      “Technology Competencies for Library Staff Webinar.” WebJunction. July 2007 < http://www.webjunction.org/470/articles/content/449895>.
    • 50. Questions?
      Lori Reed
      email: lori@lorireed.com
      web: librarytrainer.com
      You can view a copy of this presentation at:
      http://www.slideshare.net/lorireed
      List of bookmarked sites relating to competencies:
      http://delicious.com/lorireed/competencies

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