Core Competencies: Training for Results

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Webinar for NEFLIN October 7, 2009

Webinar for NEFLIN October 7, 2009

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  • Sources:Competenthttp://en.wiktionary.org/wiki/competentCompetencieshttp://hrcouncil.ca/hr-toolkit/HRToolkitGlossary.cfm
  • Source: http://www.ddiworld.com/pdf/ddi_usingcompetenciestobuild_mg.pdfUSING COMPETENCIES TO BUILD A SUCCESSFUL ORGANIZATION by DDI
  • Source: http://www.ddiworld.com/pdf/ddi_usingcompetenciestobuild_mg.pdfUSING COMPETENCIES TO BUILD A SUCCESSFUL ORGANIZATION by DDI
  • Source: http://www.acend.com/Portals/0/Kirkpatrick.gif
  • DiscussionPhoto Credit: http://www.flickr.com/photos/swaheel/2384565111/sizes/o/

Transcript

  • 1. Core Competencies: Training for Results
    Lori Reed
    librarytrainer.com
    October 7, 2009
  • 2. Agenda
    Look at PLCMC’s Core Competencies for Technology
    Discuss how to identify competencies
    Discuss how to create a training plan based on competencies
    How to demonstrate results
  • 3. Core Competencies
    Competent
    Having sufficient skill, knowledge, ability, or qualifications
    Competencies
    A set of knowledge, skills and abilities obtained through formal or non-formal education, work experience, or other means required to perform a job.
  • 4. Why Competencies?
  • 5. How PLCMC got started
    • Explosion of technology options
    • 6. Greater demand for services
    • 7. Higher & Higher user expectations
    • 8. Everyone is a creator
    2000 2001 2003 2004 2005 2006 2007
  • 9. Where we were…2005
  • 10.
    • Four components to the PLCMC Core Competencies model.
    • 11. Each “Core” is a building block for additional competencies.
    • 12. Core I is the foundation on which all other competencies are built.
    http://tinyurl.com/yo2zmh
    PLCMC’s Competencies Model
  • 13.
  • 14. Core I Pre-Assessment
  • 15. Training We Did
    • Classroom led workshops
    • 16. Online tutorials
    • 17. Small branch sessions
    • 18. Self-paced learning guides
  • 19.
  • 20.
  • 21. 5-Month Learning Blitz
  • 22. Results
  • 23. Our next step
    The following areas have been identified as key to employee success at PLCMC:
     
    • Communication
    • 24. Customer Service
    • 25. Ethics & Values
    • 26. Knowledge of the Library
    • 27. Learning & Personal Growth
    • 28. Safety & Security
    • 29. Technology
  • Identifying Competencies
    Job descriptions
    Leadership
    Managers & supervisors
    Employees
  • 30. PLCMC Employee Competencies
    The following areas have been identified as key to employee success at PLCMC:
     
    • Communication
    • 31. Customer Service
    • 32. Ethics & Values
    • 33. Knowledge of the Library
    • 34. Learning & Personal Growth
    • 35. Safety & Security
    • 36. Technology
  • Writing Competencies
    “Competency Index for the Library Field.” WebJunction. <http://www.webjunction.org/competencies>.
  • 37.
  • 38. Creating a Training Plan
  • 39. Results
  • 40. Tips for Successful Implementation
    • Management buy in
    • 41. Involve staff from the beginning
    • 42. Address fears up front
    • 43. Communicate
    • 44. Identify your champions
    • 45. Accountability
    • 46. Written goals/development plan
    • 47. Reward success and failures
    • 48. Be prepared for change!
  • 49. Additional Resources
    “Competency-Based or a Traditional Approach to Training?” T+D 58:4 Apr 2004
    p46-57.
    “Competency Index for the Library Field.” WebJunction.
    <http://www.webjunction.org/competencies>.
    Houghton-Jan, Sarah. “Technology Competencies and Training for Libraries.” Library Technology Reports 43:2 Mar/Apr 2007
    “LE@D Lifelong Education at Desktop.” University of North Texas.
    <http://www.leadonline.info>.
    “PLCMC’s Information Technology Core Competencies List.” PLCMC.
    <http://www.plcmc.org/public/learning/plcmccorecomp.pdf>.
    “Technology Training and Competencies for Libraries Webinar.” OPAL. 15 May 2008 <http://www.opal-online.org/houghtonjantech20080515>.
    “Technology Competencies for Library Staff Webinar.” WebJunction. July 2007 < http://www.webjunction.org/470/articles/content/449895>.
  • 50. Questions?
    Lori Reed
    email: lori@lorireed.com
    web: librarytrainer.com
    You can view a copy of this presentation at:
    http://www.slideshare.net/lorireed
    List of bookmarked sites relating to competencies:
    http://delicious.com/lorireed/competencies