Multilingual Online Services for Libraries 2011

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Presentation at Ontario Library Association super conference 2011.
Lora Baiocco & Alexandra Yarrow.

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Multilingual Online Services for Libraries 2011

  1. 1. Multilingual Online Services for Libraries get global with your local! Lora Baiocco, Online services and archives librarian Westmount Public Library. Quebec, Canada. Alexandra Yarrow, Supervising librarian, Rideau Branch Ottawa Public Library Ontario, Canada OLA Super Conference 2011
  2. 2. multilingual web services <ul><li>website </li></ul><ul><li>OPAC </li></ul><ul><li>social media </li></ul><ul><li>bibliographic enhancements </li></ul>
  3. 3. Agenda <ul><li>why? </li></ul><ul><li>big system / little system </li></ul><ul><li>Considerations </li></ul><ul><li>top 10 = 6 tips + 4 wishes </li></ul><ul><li>world of awesome </li></ul>
  4. 4. <ul><li>http://delicious.com/ multibiblio </li></ul>
  5. 5. why? x8 image from Flickr by Alexander Henning Drachman http://www.flickr.com/photos/drachmann/327122302/
  6. 6. <ul><li>Lack of demand </li></ul><ul><li>Lack of service </li></ul><ul><li>Lack of demand </li></ul><ul><li>Lack of service </li></ul><ul><li>Lack of demand </li></ul><ul><li>Lack of service </li></ul><ul><li>Lack of demand </li></ul><ul><li>… .. </li></ul>why? Photo by Niels Boegh http://www.sxc.hu/photo/497227 1
  7. 7. why? whole community image from Flickr by Jamison Wieser http://www.flickr.com/photos/jamison/3499029128 / 2
  8. 8. why? local engagement photo from Flickr by DJ Camacho http://www.flickr.com/photos/djcamacho/2736501007/sizes/m/in/photostream/ 3
  9. 9. www.storefrontlibrary.org
  10. 10. why? physical vs. virtual. still? photo from Flickr by Kables / Kris http://www.flickr.com/photos/kables/6325298/ 4
  11. 11. why? access = value 5
  12. 12. why? service 6
  13. 13. why? beyond borders http://www.geekosystem.com/facebook-connection-world-map/ 7
  14. 14. why? the conversation http://www.vincos.it/world-map-of-social-networks/ 8
  15. 15. <ul><li>digital divide </li></ul><ul><li>brecha digital </li></ul><ul><li>fracture numérique </li></ul><ul><li>divario digitale </li></ul>Image from Flickr by Pete Ashton: http://www.flickr.com/photos/peteashton/146434350
  16. 16. needs assessement Moose in the City. http://www.toronto.ca/moose/home.htm
  17. 17. where we ’re coming from <ul><li>Big system / Little system </li></ul>
  18. 18. Ottawa
  19. 19. Why multilingual for us? 2006 Census: Ottawa – mother tongues spoken
  20. 20. Fully bilingual OPAC and website
  21. 21. OPL initiatives
  22. 22. OPL initiatives: Information for newcomers
  23. 23. OPL initiatives: Information for newcomers
  24. 24. Westmount
  25. 25. why multilingual for us? <ul><li>demographics </li></ul><ul><li>legal and political service </li></ul><ul><li>Fully bilingual: </li></ul><ul><ul><li>website : www.westlib.org </li></ul></ul><ul><ul><li>OPAC : www.westlibcat.org </li></ul></ul>
  26. 27. WPL initiatives : Teen book reviews
  27. 28. WPL: Facebook
  28. 29. 6 Tips Image from Jack Newton (jdn): http://www.flickr.com/photos/jdn/2400098202 /
  29. 30. Tip 1
  30. 31. <ul><li>Use free stuff </li></ul>
  31. 32. New South Wales State Library, Australia http://www2.sl.nsw.gov.au/multicultural/glossary/
  32. 33. Termiumplus.qc.ca
  33. 34. UNTERM – United Nations Multilingual Terminology Database http://unterm.un.org/ http://delicious.com/ multibiblio
  34. 35. Library Associations The national association to promote Library & Information Services to Latinos and the Spanish speaking www.reforma.org
  35. 36. Tip 2
  36. 37. <ul><li>Translate & </li></ul><ul><li>Re-use </li></ul><ul><li>(then share) </li></ul>Image from Flickr by Dylan Otto Krider (memekiller)http://www.flickr.com/photos/memekiller/3498144025
  37. 38. <ul><li>Consider… </li></ul><ul><li>contact us info </li></ul><ul><li>services </li></ul><ul><li>logos </li></ul>
  38. 40. OPL: LCD screens
  39. 41. OPL – Events database
  40. 42. Tip 3
  41. 43. Find opportunities in what you ’re already doing
  42. 44. Help them find you
  43. 46. Tag it! http://www.flickr.com/photos/bibliowestmount/4031386701/in/set-72157622585782730/
  44. 47. Photo by Thomas Hawk on Flickr: http://www.flickr.com/photos/thomashawk/4438276518
  45. 48. http://www.umanitoba.ca/libraries/services/multilingual.html
  46. 49. Tip 4
  47. 50. Design with language in mind
  48. 51. OPL: Blog(ue)
  49. 52.
  50. 53. www.westlib.org/adosteens
  51. 54. Tip 5
  52. 55. <ul><li>Use the </li></ul><ul><li>Catalogue </li></ul>
  53. 56. Make material easy to find by language <ul><li>collocate collections! </li></ul><ul><li>create a virtual “branch” </li></ul><ul><li>add a local SH </li></ul><ul><li>offer language as a filter </li></ul>http://delicious.com/ multibiblio
  54. 57. Ottawa - Bibliocommons
  55. 58.
  56. 59. Tip 6
  57. 60. <ul><li>A picture is worth… </li></ul>
  58. 62. Our teens speak… www.westlib.org/adosteens
  59. 63. Considerations <ul><li>cultural attitudes </li></ul><ul><li>inclusion / exclusion </li></ul><ul><li>translation costs </li></ul><ul><li>work load and unions </li></ul><ul><li>measuring ROI </li></ul>
  60. 64. 4 Wishes Image from Flickr by David Reece: http://www.flickr.com/photos/spursfan_ace/2473862606/
  61. 65. Wish 1
  62. 66. Multilingual Add-ons
  63. 67. Example: AddThis
  64. 68. We wish... Interfaces AND content in multiple languages = ALWAYS AN OPTION http://upload.wikimedia.org/wikipedia/en/5/5a/Checkmark.png
  65. 69. Wish 2
  66. 70. Re-think Search
  67. 71. We wish… More people (vendors included!) would start to leverage available technologies to re-think search http://www.flickr.com/photos/gerlos/3119891607/
  68. 72. Example: CACAO Project <ul><li>Cross-language Access to Catalogues and Online libraries </li></ul><ul><li>http://www.cacaoproject.eu/ </li></ul><ul><li>Translates the search </li></ul>
  69. 73. http://www.cross-library.com:8080/advancedUI/
  70. 75. Wish 3
  71. 76. Design Intention
  72. 77. We wish… Library services were always designed to serve users in multiple languages FROM THE OUTSET
  73. 78. Wish 4
  74. 79. Access for All
  75. 80. We wish… For access to information for all library users
  76. 81. whether they seek it in the ways and languages we ’re familiar with or not
  77. 82. CONTACT US: in English or/ ou en Français Lora Baiocco [email_address] Alexandra Yarrow [email_address] http://delicious.com/ multibiblio Thank you! Merci! Gracias! شكرا لك Dank u! Danke!
  78. 83. Awesome
  79. 84. Vancouver Public Library www.vpl.ca
  80. 85. Queens Library (New York) www.queenslibrary.org
  81. 86. TPL …new to Canada www.torontopubliclibrary.ca/new-to-canada/
  82. 87. Ann Arbor District Library www.aadl.org
  83. 88. Los Angeles www.lapl.org

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