Multilingual Online Services for Libraries 2011

Multilingual Online Services for Libraries get global with your local! Lora Baiocco, Online services and archives librarian Westmount Public Library. Quebec, Canada. Alexandra Yarrow, Supervising librarian, Rideau Branch Ottawa Public Library Ontario, Canada OLA Super Conference 2011

multilingual web services
website
OPAC
social media
bibliographic enhancements

Agenda
why?
big system / little system
Considerations
top 10 = 6 tips + 4 wishes
world of awesome

http://delicious.com/ multibiblio

why? x8 image from Flickr by Alexander Henning Drachman http://www.flickr.com/photos/drachmann/327122302/

Lack of demand
Lack of service
Lack of demand
Lack of service
Lack of demand
Lack of service
Lack of demand
… ..
why? Photo by Niels Boegh http://www.sxc.hu/photo/497227 1

why? whole community image from Flickr by Jamison Wieser http://www.flickr.com/photos/jamison/3499029128 / 2

why? local engagement photo from Flickr by DJ Camacho http://www.flickr.com/photos/djcamacho/2736501007/sizes/m/in/photostream/ 3

www.storefrontlibrary.org

why? physical vs. virtual. still? photo from Flickr by Kables / Kris http://www.flickr.com/photos/kables/6325298/ 4

why? access = value 5

why? service 6

why? beyond borders http://www.geekosystem.com/facebook-connection-world-map/ 7

why? the conversation http://www.vincos.it/world-map-of-social-networks/ 8

digital divide
brecha digital
fracture numérique
divario digitale
Image from Flickr by Pete Ashton: http://www.flickr.com/photos/peteashton/146434350

needs assessement Moose in the City. http://www.toronto.ca/moose/home.htm

where we ’re coming from
Big system / Little system

Ottawa

Why multilingual for us? 2006 Census: Ottawa – mother tongues spoken

Fully bilingual OPAC and website

OPL initiatives

OPL initiatives: Information for newcomers

Westmount

why multilingual for us?
demographics
legal and political service
Fully bilingual:
website : www.westlib.org
OPAC : www.westlibcat.org

WPL initiatives : Teen book reviews

WPL: Facebook

6 Tips Image from Jack Newton (jdn): http://www.flickr.com/photos/jdn/2400098202 /

Use free stuff

New South Wales State Library, Australia http://www2.sl.nsw.gov.au/multicultural/glossary/

Termiumplus.qc.ca

UNTERM – United Nations Multilingual Terminology Database http://unterm.un.org/ http://delicious.com/ multibiblio

Library Associations The national association to promote Library & Information Services to Latinos and the Spanish speaking www.reforma.org

Translate &
Re-use
(then share)
Image from Flickr by Dylan Otto Krider (memekiller)http://www.flickr.com/photos/memekiller/3498144025

Consider…
contact us info
services
logos

OPL: LCD screens

OPL – Events database

Find opportunities in what you ’re already doing

Help them find you

Tag it! http://www.flickr.com/photos/bibliowestmount/4031386701/in/set-72157622585782730/

Photo by Thomas Hawk on Flickr: http://www.flickr.com/photos/thomashawk/4438276518

http://www.umanitoba.ca/libraries/services/multilingual.html

Design with language in mind

OPL: Blog(ue)

www.westlib.org/adosteens

Use the
Catalogue

Make material easy to find by language
collocate collections!
create a virtual “branch”
add a local SH
offer language as a filter
http://delicious.com/ multibiblio

Ottawa - Bibliocommons

A picture is worth…

Our teens speak… www.westlib.org/adosteens

Considerations
cultural attitudes
inclusion / exclusion
translation costs
work load and unions
measuring ROI

4 Wishes Image from Flickr by David Reece: http://www.flickr.com/photos/spursfan_ace/2473862606/

Wish 1

Multilingual Add-ons

Example: AddThis

We wish... Interfaces AND content in multiple languages = ALWAYS AN OPTION http://upload.wikimedia.org/wikipedia/en/5/5a/Checkmark.png

Wish 2

Re-think Search

We wish… More people (vendors included!) would start to leverage available technologies to re-think search http://www.flickr.com/photos/gerlos/3119891607/

Example: CACAO Project
Cross-language Access to Catalogues and Online libraries
http://www.cacaoproject.eu/
Translates the search

http://www.cross-library.com:8080/advancedUI/

Wish 3

Design Intention

We wish… Library services were always designed to serve users in multiple languages FROM THE OUTSET

Wish 4

Access for All

We wish… For access to information for all library users

whether they seek it in the ways and languages we ’re familiar with or not

CONTACT US: in English or/ ou en Français Lora Baiocco [email_address] Alexandra Yarrow [email_address] http://delicious.com/ multibiblio Thank you! Merci! Gracias! شكرا لك Dank u! Danke!

Awesome

Vancouver Public Library www.vpl.ca

Queens Library (New York) www.queenslibrary.org

TPL …new to Canada www.torontopubliclibrary.ca/new-to-canada/

Ann Arbor District Library www.aadl.org

Los Angeles www.lapl.org

Multilingual Online Services for Libraries 2011

by Lora Baiocco on Feb 11, 2011

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Multilingual Online Services for Libraries 2011 — Presentation Transcript