13. Our objective is to improve the future! Why connect with stories from the past?
14. People have more confidence and comfort in their journey to the future (the unknown) when they carry forward parts of the past (the known) When we carry parts of the past forward, they should be what is best about the past Sue Annis Hammond, The Thin Book of Appreciative Inquiry
17. Commitment comes from involvement Connecting to your staff creates a sense of involvement Your staff will become more committed As your involvement with them increases Dr. William Glasser, Reality Therapy, Choice Theory
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19. WHAT ARE YOUR MANAGEMENT ISSUES RIGHT NOW? 2 Check LET’S LOOK AT THEM IN DEPTH Deeper issues Obvious issues
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22. The answer to any question is inherent in the situation. So, asking the right questions … Gets you closer to the right answers. Challenge yourself to see it all.
38. CONSQUENCES & PUNISHMENT: THEY ARE DIFFERENT! A person can take responsibility for the natural consequences of her/his decision or action. Consequences are rational and objective Consequences are intended to teach and to learn. Consequences are intrinsic. Punishment is imposed by others. It does not generate personal responsibility. Punishment is emotional and irrational. Punishment is intended to hurt, to get revenge. Punishment is extrinsic.
39. If I could change one thing about how organizations work, I would remove the blame! Edie Seashore, one of the founders of organization development
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42. What have you learned that you can apply right away? ACTION PLAN