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RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
RUday Manchester | What's in a star? | Carlisle City Council
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RUday Manchester | What's in a star? | Carlisle City Council

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Jill Gillespie and Ben Renucci from Carlisle City Council gave this presentation at our Really Useful Day: GOV.UK and User Journeys, 20 November 2013, in Manchester. …

Jill Gillespie and Ben Renucci from Carlisle City Council gave this presentation at our Really Useful Day: GOV.UK and User Journeys, 20 November 2013, in Manchester.

The presentation was called “What’s in a Star?”

Published in: Technology
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Transcript

  • 1. What’s in a star? Carlisle.gov.uk
  • 2. Carlisle.gov.uk
  • 3. Four Stars? Carlisle.gov.uk
  • 4. Lost stars Carlisle.gov.uk
  • 5. What happens in the back should be just as important as the front Carlisle.gov.uk
  • 6. Previously on the web Carlisle.gov.uk
  • 7. Do we really need these? Carlisle.gov.uk
  • 8. Plain English? Carlisle.gov.uk
  • 9. New online Council Tax Carlisle.gov.uk
  • 10. New home page for services Carlisle.gov.uk
  • 11. Promotion
  • 12. Usage Carlisle.gov.uk
  • 13. Usage
  • 14. Self Service WEB SELF SERVICE PHONE/COUNTER Carlisle.gov.uk
  • 15. Savings
  • 16. Self Service Carlisle.gov.uk
  • 17. What’s next
  • 18. Reduce Content Do we need 7000 pages? Carlisle.gov.uk
  • 19. Look at the full process Not just the front end Carlisle.gov.uk
  • 20. Transaction based website Carlisle.gov.uk
  • 21. Thank you Any questions? Jill Gillespie / Customer Services Manager Ben Renucci / Corporate Development Officer JillianG@Carlisle.gov.uk / BenR@Carlisle.gov.uk Carlisle.gov.uk

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