Your SlideShare is downloading. ×
Why choose SugarCRM
Upcoming SlideShare
Loading in...5

Thanks for flagging this SlideShare!

Oops! An error has occurred.


Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Why choose SugarCRM


Published on

Why you should consider and choose SugarCRM over other CRMs. …

Why you should consider and choose SugarCRM over other CRMs.

Talk to SugarCRM Australia's Platinum Partner, Loaded Technologies:

- Contact us on +612 8282 2900,
- Visit our website:
- Email us at

Published in: Technology, Business

1 Like
  • Be the first to comment

No Downloads
Total Views
On Slideshare
From Embeds
Number of Embeds
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

No notes for slide


  • 1. Why Choose SugarCRM
  • 2. About SugarCRM • Complete all-in-one CRM solution – no additional licence fees for additional modules (eg marketing) • 3rd largest global CRM Provider by seats (Forrester) • IBM Global Alliance Partner ( IBM has 70K+ Sugar users) • 1.2M+ users, 80,000+ organisations • Open platform providing unmatched flexibility and adaptability to business needs, and ease of integration with other applications • Value for money: annual licence fees up to 50% cheaper than alternate CRMs • Customer’s choice of hosting solution – Sugar cloud; other cloud based options; on your premises Why Choose SugarCRM
  • 3. Flexible hosting options A software-as-a-service (SaaS) cloud offer, hosted and managed by SugarCRM Host Sugar in the cloud: eg: Amazon Web Services Hosted and managed by a Sugar partner on their cloud Host and manage Sugar on your own network and servers behind your own firewall A premium Sugar On- Demand service, managed by Sugar and hosted on IBM Recommended action: Ask other CRM vendors if they offer cloud-based and on premise hosting options. This is especially important in regulated industries and geographies where data privacy and ownership is an issue. Why Choose SugarCRM
  • 4. All core CRM functionality included Complete all-in-one CRM software that provides all sales, marketing and support tools 'out of the box', at no extra cost. Some other CRMs provide separate tools and pricing for sales, marketing and customer service functionality, meaning you have to pay multiple products to fulfill core CRM needs. REPORTING Dashboard s Marketing Analytics Sales Trends Case Reports Customer Profiles MARKETING Multi-channel Campaigns Campaign Wizard Web-to-lead Form Email Marketing Lead Management COLLABORATION Email Client Project Management Wireless & Office Client Outlook Plug-In Activity Management PLATFORM Role Managem ent Workflow Custom Fields Module Loader Dashlets Access Control Layout Editor Module Builder Homepage Layout Exchange Apps SALES Opportunity Management Contact Management Forecasting Account Management Quotes & Contracts SUPPORT Case Management Inbound Email Bug Tracking Knowledge Base Self- Service Portal Recommended action: Ask other CRM vendors if they include all-in-one core CRM functionality (sales, marketing, support, social CRM, mobile CRM) at a single price. Why Choose SugarCRM
  • 5. Clear pricing model Sugar PurePrice™ • Clear, simple and predictable pricing • Range of editions to meet your needs • No hidden fees or forced upgrades • Sales, marketing, support automation all included • No separate “clouds” Recommended action: Check that you won’t pay extra for features you don’t need, while ensuring you get all CRM functionality you need at a single, easy to understand price. Why Choose SugarCRM
  • 6. No hidden fees No hidden fees with SugarCRM: • Integrate and customise without penalty • No charge for API calls • No mobile upcharge • Use workflows with any edition Some other CRMS, including Salesforce, charge you extra to: • Integrate your CRM with other key applications such as a website, customer portal or ERP • Use API calls • Have full mobile access • Use workflows Recommended action: Some CRM systems are full of hidden fees, forced upgrades, and additional costs for the latest functionality. Check they don’t charge you extra to access the above must-have CRM capabilities. Why Choose SugarCRM Considering Salesforce? Ask Salesforce to share with you their 40+ page document that outlines the myriad ways your total costs can increase based on system usage.
  • 7. Low Total Cost of ownership (TCO) 3-year total cost of ownership SugarCRM vs Salesforce, including hidden fees* * Based on Sugar Enterprise Edition compared to Salesforce Enterprise Edition for 100 users. Source: pricing on website: Recommended action: Consider the types of hidden and additional fees other CRMs may charge when calculating your annual CRM spend: • API calls and data overages, • Mobile access, • Mobile application customisation fees. Why Choose SugarCRM
  • 8. Widely recognised by leading market analysts Named a “Visionary” in the 2013 Gartner Magic Quadrant for Salesforce Automation. • Strengths in mobile device, user interface & social technology strategy • Attractive, easy-to-understand pricing model • Flexible customisation environment • Cloud-neutral strategy Recognised as a Leader in the CRM suite market by Forrester Research. • Excellent usability, strong mobile support, flexibility, and strong overall sales functionality. Recommended action: Check that the CRMs you are comparing are widely and consistently recognized by research and advisory firms over the years. Why Choose SugarCRM
  • 9. Highly flexible and adaptable platform REPORTING MARKETING PLATFORM and INFRASTRUCTURE SALES SUPPORT REPORTING & ANALYTICS MARKETING SALES SUPPORT BACK-END SYSTEMS INFRASTRUCTURE & INTEGRATION SOCIAL & COLLABORATION CONTACT CENTER & TELEPHONY Recommended action: Check that the CRMs you are comparing are flexible in terms of configuration, customisation, and integration to third-party business applications and tools. Why Choose SugarCRM
  • 10. Global organisations have chosen SugarCRM SugarCRM has been adopted by some of the largest firms, including IBM, which has chosen Sugar as the go-to option for its enterprise clients and replaced 67 000 Oracle seats with Sugar. IBM selected SugarCRM for 3 main reasons: • Its intuitive and easy-to-use interface • The open source nature of SugarCRM • Its flexible hosting options Recommended action: Check that the CRMs you are comparing support large-scale CRM implementations and have established credibility in the Enterprise market. Why Choose SugarCRMWhy Choose SugarCRM
  • 11. Conclusion… SugarCRM • Can easily be modified, extended and integrated with other business applications and data sources with any editions, to meet changing needs quickly and effectively, and to enable a wide range of solutions, at relatively low cost. • Provides flexible hosting options – on public clouds, private cloud, on premise. Depending on your resources and business requirements, you can choose the hosting model that best suits your organisation. • Offers compelling value. The licensing model is highly inclusive, meaning that access to functionality, storage and usage is either not constrained, or far less constrained than competitive CRM, including major competitor Salesforce. • Is the fastest growing CRM company globally, and recognised by Gartner as a CRM Visionary. Why Choose SugarCRM
  • 12. Try Sugar for free for 30 days Why Choose SugarCRM
  • 13. About Loaded
  • 14. At Loaded, we focus on delivering smart solutions to unlock your customer relationship potential. We utilise CRM, marketing automation and business intelligence software, and bring our business, marketing and technical expertise to the task of designing, delivering & supporting the right solution for your organisation. About Loaded
  • 15. About Loaded Smart solutions to unlock your customer potential. • Founded in 1995 as a web development business. • Delivering business impact through CRM, Web, Marketing Automation and Business Intelligence solutions. • Partnered with SugarCRM in 2005, attracted to open source model, flexibility and value. SugarCRM Gold Partner since 2006. • Broadened offering over last 7 years to encompass ‘total CRM journey’ with a wide range of CRM integrations enabling business impact and ROI. • Clients sectors include IT products and services; not for profit; financial services; accounting firms; retail; manufacturing/wholesale; and federal and state government. About Loaded
  • 16. Loaded serves clients across a range of sectors, from higher education to government; not for profit to financial services; information technology to retail. Our clients About Loaded
  • 17. Our partners Loaded partners with world leading technology providers to ensure we have the best software, infrastructure and supporting tools at our disposal, to support client needs. SugarCRM is the world’s fastest growing CRM application. Recently named in the Gartner Magic Quadrant as a Visionary for Sales Force Automation Pardot is a leading SAAS marketing automation tool recently acquired by Hubspot is a comprehensive, all-in-one marketing platform JasperSoft is a cloud based business intelligence application with an exciting entry-level solution offered in partnership with Amazon Web Services bringing enterprise level BI to any business About Loaded
  • 18. Contact 1300 LOADED Email: Website: Address: Ground Floor, 221 Miller Street, North Sydney, NSW 2060. Australia About Loaded