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Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
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Service Design in Government

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A new, practical conference for anyone involved in designing or commissioning digital government. …

A new, practical conference for anyone involved in designing or commissioning digital government.
Design better public services.

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  • 1. London Oslo Rotterdam São Paulowww.liveworkstudio.com organisational challenge Service design & the May 2014 PRESENTATION Service Design in Government 19 May, 2014Livework © 2013
  • 2. London Oslo Rotterdam São Paulowww.liveworkstudio.com Understand SERVICE DESIGN? 19 May, 2014Livework © 2013 service users
  • 3. London Oslo Rotterdam São Paulowww.liveworkstudio.com Understand SERVICE DESIGN? 19 May, 2014Livework © 2013 user experiences
  • 4. London Oslo Rotterdam São Paulowww.liveworkstudio.com Understand SERVICE DESIGN? 19 May, 2014Livework © 2013 journeys
  • 5. London Oslo Rotterdam São Paulowww.liveworkstudio.com Understand SERVICE DESIGN? 19 May, 2014Livework © 2013 interactions
  • 6. London Oslo Rotterdam São Paulowww.liveworkstudio.com Imagine new SERVICE DESIGN? 19 May, 2014Livework © 2013 experiences
  • 7. London Oslo Rotterdam São Paulowww.liveworkstudio.com Imagine new SERVICE DESIGN? 19 May, 2014Livework © 2013 interactions
  • 8. London Oslo Rotterdam São Paulowww.liveworkstudio.com Imagine new SERVICE DESIGN? 19 May, 2014Livework © 2013 service systems
  • 9. London Oslo Rotterdam São Paulowww.liveworkstudio.com Test new SERVICE DESIGN? 19 May, 2014Livework © 2013 experiences
  • 10. London Oslo Rotterdam São Paulowww.liveworkstudio.com Test new SERVICE DESIGN? 19 May, 2014Livework © 2013 interactions
  • 11. London Oslo Rotterdam São Paulowww.liveworkstudio.com Test new SERVICE DESIGN? 19 May, 2014Livework © 2013 systems
  • 12. London Oslo Rotterdam São Paulowww.liveworkstudio.com Understand GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 the organisation
  • 13. London Oslo Rotterdam São Paulowww.liveworkstudio.com Build strong GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 principles
  • 14. London Oslo Rotterdam São Paulowww.liveworkstudio.com Help organisations GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 align process with citizens
  • 15. London Oslo Rotterdam São Paulowww.liveworkstudio.com Engage people GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 in future service vision
  • 16. London Oslo Rotterdam São Paulowww.liveworkstudio.com Work with GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 day-to-day practice
  • 17. London Oslo Rotterdam São Paulowww.liveworkstudio.com Navigate policy GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013
  • 18. London Oslo Rotterdam São Paulowww.liveworkstudio.com Connect GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 Digital to IT
  • 19. London Oslo Rotterdam São Paulowww.liveworkstudio.com www.liveworkstudio.com Ben Reason Livework © 2013 19/5/14 ben@liveworkstudio.com 07989524789

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