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London Oslo Rotterdam São Paulowww.liveworkstudio.com
organisational challenge
Service design & the
May 2014
PRESENTATION
...
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
19 May, 2014Livework © 2013
service users
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
19 May, 2014Livework © 2013
user experien...
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
19 May, 2014Livework © 2013
journeys
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
19 May, 2014Livework © 2013
interactions
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Imagine new
SERVICE DESIGN?
19 May, 2014Livework © 2013
experiences
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Imagine new
SERVICE DESIGN?
19 May, 2014Livework © 2013
interactions
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Imagine new
SERVICE DESIGN?
19 May, 2014Livework © 2013
service syst...
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Test new
SERVICE DESIGN?
19 May, 2014Livework © 2013
experiences
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Test new
SERVICE DESIGN?
19 May, 2014Livework © 2013
interactions
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Test new
SERVICE DESIGN?
19 May, 2014Livework © 2013
systems
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
GOVERNMENT ORGANISATIONS
19 May, 2014Livework © 2013
the ...
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Build strong
GOVERNMENT ORGANISATIONS
19 May, 2014Livework © 2013
pr...
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Help organisations
GOVERNMENT ORGANISATIONS
19 May, 2014Livework © 2...
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Engage people
GOVERNMENT ORGANISATIONS
19 May, 2014Livework © 2013
i...
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Work with
GOVERNMENT ORGANISATIONS
19 May, 2014Livework © 2013
day-t...
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Navigate policy
GOVERNMENT ORGANISATIONS
19 May, 2014Livework © 2013
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Connect
GOVERNMENT ORGANISATIONS
19 May, 2014Livework © 2013
Digital...
London Oslo Rotterdam São Paulowww.liveworkstudio.com
www.liveworkstudio.com
Ben Reason
Livework © 2013 19/5/14
ben@livewo...
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
Service Design in Government
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Service Design in Government

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A new, practical conference for anyone involved in designing or commissioning digital government.
Design better public services.

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Transcript of "Service Design in Government"

  1. 1. London Oslo Rotterdam São Paulowww.liveworkstudio.com organisational challenge Service design & the May 2014 PRESENTATION Service Design in Government 19 May, 2014Livework © 2013
  2. 2. London Oslo Rotterdam São Paulowww.liveworkstudio.com Understand SERVICE DESIGN? 19 May, 2014Livework © 2013 service users
  3. 3. London Oslo Rotterdam São Paulowww.liveworkstudio.com Understand SERVICE DESIGN? 19 May, 2014Livework © 2013 user experiences
  4. 4. London Oslo Rotterdam São Paulowww.liveworkstudio.com Understand SERVICE DESIGN? 19 May, 2014Livework © 2013 journeys
  5. 5. London Oslo Rotterdam São Paulowww.liveworkstudio.com Understand SERVICE DESIGN? 19 May, 2014Livework © 2013 interactions
  6. 6. London Oslo Rotterdam São Paulowww.liveworkstudio.com Imagine new SERVICE DESIGN? 19 May, 2014Livework © 2013 experiences
  7. 7. London Oslo Rotterdam São Paulowww.liveworkstudio.com Imagine new SERVICE DESIGN? 19 May, 2014Livework © 2013 interactions
  8. 8. London Oslo Rotterdam São Paulowww.liveworkstudio.com Imagine new SERVICE DESIGN? 19 May, 2014Livework © 2013 service systems
  9. 9. London Oslo Rotterdam São Paulowww.liveworkstudio.com Test new SERVICE DESIGN? 19 May, 2014Livework © 2013 experiences
  10. 10. London Oslo Rotterdam São Paulowww.liveworkstudio.com Test new SERVICE DESIGN? 19 May, 2014Livework © 2013 interactions
  11. 11. London Oslo Rotterdam São Paulowww.liveworkstudio.com Test new SERVICE DESIGN? 19 May, 2014Livework © 2013 systems
  12. 12. London Oslo Rotterdam São Paulowww.liveworkstudio.com Understand GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 the organisation
  13. 13. London Oslo Rotterdam São Paulowww.liveworkstudio.com Build strong GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 principles
  14. 14. London Oslo Rotterdam São Paulowww.liveworkstudio.com Help organisations GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 align process with citizens
  15. 15. London Oslo Rotterdam São Paulowww.liveworkstudio.com Engage people GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 in future service vision
  16. 16. London Oslo Rotterdam São Paulowww.liveworkstudio.com Work with GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 day-to-day practice
  17. 17. London Oslo Rotterdam São Paulowww.liveworkstudio.com Navigate policy GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013
  18. 18. London Oslo Rotterdam São Paulowww.liveworkstudio.com Connect GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 Digital to IT
  19. 19. London Oslo Rotterdam São Paulowww.liveworkstudio.com www.liveworkstudio.com Ben Reason Livework © 2013 19/5/14 ben@liveworkstudio.com 07989524789
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