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Service Design in Government

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A new, practical conference for anyone involved in designing or commissioning digital government. …

A new, practical conference for anyone involved in designing or commissioning digital government.
Design better public services.


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  • 1. London Oslo Rotterdam São Paulowww.liveworkstudio.com organisational challenge Service design & the May 2014 PRESENTATION Service Design in Government 19 May, 2014Livework © 2013
  • 2. London Oslo Rotterdam São Paulowww.liveworkstudio.com Understand SERVICE DESIGN? 19 May, 2014Livework © 2013 service users
  • 3. London Oslo Rotterdam São Paulowww.liveworkstudio.com Understand SERVICE DESIGN? 19 May, 2014Livework © 2013 user experiences
  • 4. London Oslo Rotterdam São Paulowww.liveworkstudio.com Understand SERVICE DESIGN? 19 May, 2014Livework © 2013 journeys
  • 5. London Oslo Rotterdam São Paulowww.liveworkstudio.com Understand SERVICE DESIGN? 19 May, 2014Livework © 2013 interactions
  • 6. London Oslo Rotterdam São Paulowww.liveworkstudio.com Imagine new SERVICE DESIGN? 19 May, 2014Livework © 2013 experiences
  • 7. London Oslo Rotterdam São Paulowww.liveworkstudio.com Imagine new SERVICE DESIGN? 19 May, 2014Livework © 2013 interactions
  • 8. London Oslo Rotterdam São Paulowww.liveworkstudio.com Imagine new SERVICE DESIGN? 19 May, 2014Livework © 2013 service systems
  • 9. London Oslo Rotterdam São Paulowww.liveworkstudio.com Test new SERVICE DESIGN? 19 May, 2014Livework © 2013 experiences
  • 10. London Oslo Rotterdam São Paulowww.liveworkstudio.com Test new SERVICE DESIGN? 19 May, 2014Livework © 2013 interactions
  • 11. London Oslo Rotterdam São Paulowww.liveworkstudio.com Test new SERVICE DESIGN? 19 May, 2014Livework © 2013 systems
  • 12. London Oslo Rotterdam São Paulowww.liveworkstudio.com Understand GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 the organisation
  • 13. London Oslo Rotterdam São Paulowww.liveworkstudio.com Build strong GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 principles
  • 14. London Oslo Rotterdam São Paulowww.liveworkstudio.com Help organisations GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 align process with citizens
  • 15. London Oslo Rotterdam São Paulowww.liveworkstudio.com Engage people GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 in future service vision
  • 16. London Oslo Rotterdam São Paulowww.liveworkstudio.com Work with GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 day-to-day practice
  • 17. London Oslo Rotterdam São Paulowww.liveworkstudio.com Navigate policy GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013
  • 18. London Oslo Rotterdam São Paulowww.liveworkstudio.com Connect GOVERNMENT ORGANISATIONS 19 May, 2014Livework © 2013 Digital to IT
  • 19. London Oslo Rotterdam São Paulowww.liveworkstudio.com www.liveworkstudio.com Ben Reason Livework © 2013 19/5/14 ben@liveworkstudio.com 07989524789