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Why record calls?<br />
Productivity<br />Proof<br />Archiving<br />Awareness<br />Legislation<br />Training<br />Call Recording<br />Compliance<b...
Legislation<br />“From March 2009, firms will have to record all telephone conversations and electronic communications rel...
Legislation<br />“Whoever knowingly alters, destroys, mutilates, conceals, covers up, falsifies, or makes a false entry in...
A complete call recording solutionfor Office Communications Server<br />
Usage scenarios<br />
Usage scenarios<br />
Key features<br />
Permanent oron demandcall recording<br />Silverlight call playback via Sharepoint<br />Microsoft Outlook toolbar <br />Cal...
Feature<br />Description<br />Benefit<br />Permanent call recording with Microsoft OCS 2007 / Microsoft Lync Server 2010<b...
Feature<br />Description<br />Benefit<br />Tags<br />Add meaningful tags to recording. Tags are used toassist, retrieve an...
Feature<br />Description<br />Benefit<br />Microsoft® Office Outlook integration<br />Recordings can be accessed via a for...
Technologies used<br />
Storage & playback<br />Callrecording<br />or<br />or<br />Developmentenvironment<br />
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Live Pa Call Recording For Microsoft Lync and OCS 2007 R2

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The only permanent or on-demand call recording solution for Microsoft OCS 2007 R2, Lync Server 2010 and Broadsoft Broadworks.

Live-PA is a truly integrated call recording solution that allows businesses to record and playback all telephone calls through Microsoft OCS 2007 R2, Lync Server 2010 and Broadsoft Broadworks.

Live-PA is available in both on-premise and hosted service options. Both versions are available as a value-add service with a recurring monthly license fee.

Published in: Business, Technology
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Transcript of "Live Pa Call Recording For Microsoft Lync and OCS 2007 R2"

  1. 1.
  2. 2. Why record calls?<br />
  3. 3. Productivity<br />Proof<br />Archiving<br />Awareness<br />Legislation<br />Training<br />Call Recording<br />Compliance<br />
  4. 4. Legislation<br />“From March 2009, firms will have to record all telephone conversations and electronic communications relating to client orders and the conclusion of transactions in the equity, bond, and derivatives markets”<br />FSA Vs Lockwood, September 2009.<br />£20,000 Personal Fine based on Call Recording Evidence<br />
  5. 5. Legislation<br />“Whoever knowingly alters, destroys, mutilates, conceals, covers up, falsifies, or makes a false entry in any record, document, or tangible object… shall be fined under this title, imprisoned not more than 20 years, or both.”<br />
  6. 6. A complete call recording solutionfor Office Communications Server<br />
  7. 7.
  8. 8. Usage scenarios<br />
  9. 9. Usage scenarios<br />
  10. 10. Key features<br />
  11. 11. Permanent oron demandcall recording<br />Silverlight call playback via Sharepoint<br />Microsoft Outlook toolbar <br />Call tagging<br />Bookmarking<br />Call recording features<br />Server based storage<br />
  12. 12. Feature<br />Description<br />Benefit<br />Permanent call recording with Microsoft OCS 2007 / Microsoft Lync Server 2010<br />All calls to and from user of OCS are recorded without the need for the user to initiate the recording<br />Provides compliance ready recording and storage methods for all OCS deployments without the need for complex networking processes<br />Microsoft Office Communicator integration <br />Live-PA adds a buddy to your contact list that manages your call recordings, providing true on demand call recording <br />Enhances Microsoft® Office Communications Server 2007/Microsoft Lync Server 2010 by providing user managed call recording. You have only one interface for chat, calls, conferences and call recording<br />Microsoft® Outlook Toolbar<br />Live-PA has created a toolbar plug-in for Outlook that allows the user to control the call recording<br />This toolbar integrates the most common desktop application, Outlook, into your management of call recording <br />
  13. 13. Feature<br />Description<br />Benefit<br />Tags<br />Add meaningful tags to recording. Tags are used toassist, retrieve and can be edited after the call<br />Using context relevant text helps you retrieve call recordings rather than only using a date, time and phone number<br />Bookmarks<br />Use the Outlook toolbar or Communicator to add comments during the call. Additional bookmarks can be added after the call<br />Recordings can be retrieved by searching for bookmark texts. Bookmarks are also a convenient way to add comments and actions at specific times during the call<br />Microsoft® Office SharePoint Services integration<br />Recordings can be accessedvia a portal operated through SharePoint<br />Management and usage is streamlined. SharePoint contains file audit trails for compliance purposes<br />
  14. 14. Feature<br />Description<br />Benefit<br />Microsoft® Office Outlook integration<br />Recordings can be accessed via a form built into Microsoft® Office Outlook<br />This puts access for all your recordings into the main desktop application and familiar working environment that you use each working day<br />Network Storage<br />All recordings are saved to network servers using Windows Media Audio (WMA) file format<br />This ensures the company’s storage policies can be applied to call recording. WMA only uses up to 150 kb per minute of audio<br />
  15. 15. Technologies used<br />
  16. 16. Storage & playback<br />Callrecording<br />or<br />or<br />Developmentenvironment<br />
  17. 17. Technical support<br />
  18. 18. Technical support<br />24/7 reseller technical support from Live-PA<br />with monthly subscription<br />First line support available around the clock<br />Depth assistance available during GMT 0900-1800<br />
  19. 19. Summary<br />
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