• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Live Pa Call Recording For Microsoft Lync and OCS 2007 R2
 

Live Pa Call Recording For Microsoft Lync and OCS 2007 R2

on

  • 1,019 views

The only permanent or on-demand call recording solution for Microsoft OCS 2007 R2, Lync Server 2010 and Broadsoft Broadworks. ...

The only permanent or on-demand call recording solution for Microsoft OCS 2007 R2, Lync Server 2010 and Broadsoft Broadworks.

Live-PA is a truly integrated call recording solution that allows businesses to record and playback all telephone calls through Microsoft OCS 2007 R2, Lync Server 2010 and Broadsoft Broadworks.

Live-PA is available in both on-premise and hosted service options. Both versions are available as a value-add service with a recurring monthly license fee.

Statistics

Views

Total Views
1,019
Views on SlideShare
1,019
Embed Views
0

Actions

Likes
0
Downloads
6
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Live Pa Call Recording For Microsoft Lync and OCS 2007 R2 Live Pa Call Recording For Microsoft Lync and OCS 2007 R2 Presentation Transcript

    • Why record calls?
    • Productivity
      Proof
      Archiving
      Awareness
      Legislation
      Training
      Call Recording
      Compliance
    • Legislation
      “From March 2009, firms will have to record all telephone conversations and electronic communications relating to client orders and the conclusion of transactions in the equity, bond, and derivatives markets”
      FSA Vs Lockwood, September 2009.
      £20,000 Personal Fine based on Call Recording Evidence
    • Legislation
      “Whoever knowingly alters, destroys, mutilates, conceals, covers up, falsifies, or makes a false entry in any record, document, or tangible object… shall be fined under this title, imprisoned not more than 20 years, or both.”
    • A complete call recording solutionfor Office Communications Server
    • Usage scenarios
    • Usage scenarios
    • Key features
    • Permanent oron demandcall recording
      Silverlight call playback via Sharepoint
      Microsoft Outlook toolbar
      Call tagging
      Bookmarking
      Call recording features
      Server based storage
    • Feature
      Description
      Benefit
      Permanent call recording with Microsoft OCS 2007 / Microsoft Lync Server 2010
      All calls to and from user of OCS are recorded without the need for the user to initiate the recording
      Provides compliance ready recording and storage methods for all OCS deployments without the need for complex networking processes
      Microsoft Office Communicator integration
      Live-PA adds a buddy to your contact list that manages your call recordings, providing true on demand call recording
      Enhances Microsoft® Office Communications Server 2007/Microsoft Lync Server 2010 by providing user managed call recording. You have only one interface for chat, calls, conferences and call recording
      Microsoft® Outlook Toolbar
      Live-PA has created a toolbar plug-in for Outlook that allows the user to control the call recording
      This toolbar integrates the most common desktop application, Outlook, into your management of call recording
    • Feature
      Description
      Benefit
      Tags
      Add meaningful tags to recording. Tags are used toassist, retrieve and can be edited after the call
      Using context relevant text helps you retrieve call recordings rather than only using a date, time and phone number
      Bookmarks
      Use the Outlook toolbar or Communicator to add comments during the call. Additional bookmarks can be added after the call
      Recordings can be retrieved by searching for bookmark texts. Bookmarks are also a convenient way to add comments and actions at specific times during the call
      Microsoft® Office SharePoint Services integration
      Recordings can be accessedvia a portal operated through SharePoint
      Management and usage is streamlined. SharePoint contains file audit trails for compliance purposes
    • Feature
      Description
      Benefit
      Microsoft® Office Outlook integration
      Recordings can be accessed via a form built into Microsoft® Office Outlook
      This puts access for all your recordings into the main desktop application and familiar working environment that you use each working day
      Network Storage
      All recordings are saved to network servers using Windows Media Audio (WMA) file format
      This ensures the company’s storage policies can be applied to call recording. WMA only uses up to 150 kb per minute of audio
    • Technologies used
    • Storage & playback
      Callrecording
      or
      or
      Developmentenvironment
    • Technical support
    • Technical support
      24/7 reseller technical support from Live-PA
      with monthly subscription
      First line support available around the clock
      Depth assistance available during GMT 0900-1800
    • Summary