Support Office Hours
LivePerson APIs
Nitay Bartal | Support | Tier 3 | Technical Leader
July 2014
Connection Before Content
Presenter: Nitay Bartal
• Two years with LivePerson at Tier3
• QA, Integration Eng. & Developer
...
Connection Before Content
Our Team: Support Tier3
• Support engineers based in IL and US
• Work with LivePerson customers ...
Agenda
1. Benefits of LivePerson APIs
2. LivePerson API offerings
3. LivePerson for developers
4. Demo
5. Q&A
3
Intelligence
Data
Infrastructure
Monitoring
Intelligence Engagement
Interaction
APIs and developers tools
LivePersonplatfo...
LivePerson chat
window
LivePerson Agent
Console
Visitors LP monitor tag
Agents LP server
Web page
Rules
Visitor attributes...
6
Engage
Beyond
Chat
Engage
Anywhere
Leverage
external
data
sources
Increase
Agent
Productivity
Benefits of LivePerson APIs
LivePerson API Offerings
7
• Engage Anywhere
• Mobile devices
• Web Applications
• Embedded Chat
• Customized visitor UI
• Enriching chat experience
...
Chat API (REST)
• Chat from your desktop application
• Proxy solution for mobile chat implementation
• SMS to chat solutio...
Engagement SDK
Enhanced
Engagement
Enhance
Agent
Productivity
Engagement
Beyond Chat
10
Engagement SDK Demo
11
Visit API (REST )
Intelligent Targeting
Monitoring from an application
Leverage external data sources
12
Visit API Demo
13
Agent API (REST )
Virtual Agent Implementation
Embedded agent chat consoles /
Integrated support cockpit / Agent
applicati...
CRM
Agent API
Agent chat applications
LP Chat
services
Visitor
Virtual agent app.
Agent API
The Virtual Agent
15
Live Demo
16
What did we see?
Installing application on the live account
Asking for a Live key
Requesting API assistance
Developing you...
Questions
18
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Support Office Hour Webinar - LivePerson API

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Course description and agenda
LivePerson enables the creation of innovative applications designed to enhance and extend the functionality of your LivePerson solution, as well as cooperate with partners worldwide.
In this session we will demonstrate the LivePerson API offerings, the development process and quick overview of CHAT API and its basic usage. You will also have an opportunity to ask questions relevant to your business.

Host: Nitay Bartal
Date: July 17, 2014
Time: 11:00 AM - 12:00 PM EST
Duration: 60 minutes

Agenda:
- Leveraging LivePerson APIs to your benefit
- Overview of LivePerson API offerings
- Introduction to LivePerson Developers Network
- Overview of the Development process
- Tools and best practices
- Helpful tips and tricks
- Q&A

Published in: Technology
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Support Office Hour Webinar - LivePerson API

  1. 1. Support Office Hours LivePerson APIs Nitay Bartal | Support | Tier 3 | Technical Leader July 2014
  2. 2. Connection Before Content Presenter: Nitay Bartal • Two years with LivePerson at Tier3 • QA, Integration Eng. & Developer • Mainly handles API and Mobile • Happily married + 1 • Intelligence officer (LT.) – Israeli Navy (Reserve)
  3. 3. Connection Before Content Our Team: Support Tier3 • Support engineers based in IL and US • Work with LivePerson customers on resolving complex issues • Work closely with R&D and backend engineers 2
  4. 4. Agenda 1. Benefits of LivePerson APIs 2. LivePerson API offerings 3. LivePerson for developers 4. Demo 5. Q&A 3
  5. 5. Intelligence Data Infrastructure Monitoring Intelligence Engagement Interaction APIs and developers tools LivePersonplatformApps. VoiceChat Content OtherMobile Social API Overview 4
  6. 6. LivePerson chat window LivePerson Agent Console Visitors LP monitor tag Agents LP server Web page Rules Visitor attributes and activity Visitor attributes and activity Chat LivePerson Overview 5
  7. 7. 6 Engage Beyond Chat Engage Anywhere Leverage external data sources Increase Agent Productivity Benefits of LivePerson APIs
  8. 8. LivePerson API Offerings 7
  9. 9. • Engage Anywhere • Mobile devices • Web Applications • Embedded Chat • Customized visitor UI • Enriching chat experience Chat API (JavaScript) 8
  10. 10. Chat API (REST) • Chat from your desktop application • Proxy solution for mobile chat implementation • SMS to chat solution 9
  11. 11. Engagement SDK Enhanced Engagement Enhance Agent Productivity Engagement Beyond Chat 10
  12. 12. Engagement SDK Demo 11
  13. 13. Visit API (REST ) Intelligent Targeting Monitoring from an application Leverage external data sources 12
  14. 14. Visit API Demo 13
  15. 15. Agent API (REST ) Virtual Agent Implementation Embedded agent chat consoles / Integrated support cockpit / Agent application 14
  16. 16. CRM Agent API Agent chat applications LP Chat services Visitor Virtual agent app. Agent API The Virtual Agent 15
  17. 17. Live Demo 16
  18. 18. What did we see? Installing application on the live account Asking for a Live key Requesting API assistance Developing your application Creating & installing a key Opening account Registering to the community 17
  19. 19. Questions 18

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