How I Perceive the Future
of Public Services in the
Academic Library
A presentation at the Thomas G. Carpenter Library
by ...
“Always the beautiful answer
who asks a more beautiful question”
e. e. cummings
The Future of Public Services Includes:

Incorporating new technologies
(Johnson et al., 2013).
The Future of Public Services Includes:

Aligning services to user needs and preferences.
The Future of Public Services Includes:

Leading changes in the library
(Pew Research Center, 2012).
The Future of Public Services Includes:

Allocating resources strategically.
The Future of Public Services Includes:

Demonstrating assessment and accountability
(ACRL, 2011a).
The Future of Public Services Includes:

Articulating and demonstrating library impact.
The Value of Academic Libraries (Oakleaf, 2010)

Define outcomes.
The Value of Academic Libraries (Oakleaf, 2010)

Create or adopt systems for assessment management.
The Value of Academic Libraries (Oakleaf, 2010)

Determine what libraries enable others to do
(Johnson et al., 2013).
The Value of Academic Libraries (Oakleaf, 2010)

Link libraries to student retention and graduation rates
(Cain & Reynolds...
The Value of Academic Libraries (Oakleaf, 2010)

Track and increase library contributions to faculty research.
The Value of Academic Libraries (Oakleaf, 2010)

Investigate library impact on faculty grant proposals
and funding (German...
Other Considerations for Public Services in terms of
the future:

Each functional area in Public Services presents a uniqu...
Other Considerations for Public Services in terms of
the future:

Collaboration is fundamental to successful implementatio...
Other Considerations for Public Services in terms of
future trends:
Public Services staff will increasingly need to:
• rem...
Other Considerations for Public Services in terms of
future trends:
Public Services staff will increasingly need to:
• rem...
Other Considerations for Public Services in terms of
future trends:
Public Services staff will increasingly need to:
• rem...
Other Considerations for Public Services in terms of
future trends:
Public Services staff will increasingly need to:
• rem...
Other Considerations for Public Services in terms of
future trends:
Public Services staff will increasingly need to:
• rem...
“Think higher,
feel deeper”
Elie Wiesel
References
ACRL. (2010a). Futures thinking for academic librarians: Higher education in 2025. Retrieved from
http://www.al...
The future of public services in academic libraries
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  • The future of PS can be considered from different perspectives because PS encompasses many functions such as access services, instruction, research, ILL, Outreach etc. And each of these functions has its unique set of challenges and its opportunities. The Public Services Department should collaborate with all library departments to meet the Library’s Dean’s vision, the library mission, and the library’s strategic plan which is generally aligned with the University strategic plan. Before the PS department engages in new programs and initiatives, collaboration is necessary among the library departments to ensure that the library infrastructure can support these innovations.So what do all these possibilities mean for the future of the PS staff? If we want to remain relevant to our users and the institutions where we work, then we need to Remain as intermediaries in the information discovery process (in the How students evaluate and use information in the digital Age report by Head and Eisenberg, the authors found that 84% of students stated getting started was the most difficult part of a research process, 66% expressed difficulties defining a topic, 62% had difficulties narrowing it down, and 61% expressed difficulties filtering through irrelevant results. Yet, these are precisely the areas in which we librarians can help students! ACRL. (2010). Futures thinking for academic librarians: Higher education in 2025. The authors encourage librarians to engage in scenario thinking to reorient our thinking and consider the future The authors, Staley and Melnefant presents 26 possible scenarios based current trends, which may impact academic and research libraries over the next 15 years. The scenarios represent themes that deal with academic culture, demographics, distance education, funding, globalization, and infrastructure/facilities,just to name a few.Public Services staff will also Require ongoing training and professional development to successfuly respond to changes in the profession
  • The future of PS can be considered from different perspectives because PS encompasses many functions such as access services, instruction, research, ILL, Outreach etc. And each of these functions has its unique set of challenges and its opportunities. The Public Services Department should collaborate with all library departments to meet the Library’s Dean’s vision, the library mission, and the library’s strategic plan which is generally aligned with the University strategic plan. Before the PS department engages in new programs and initiatives, collaboration is necessary among the library departments to ensure that the library infrastructure can support these innovations.So what do all these possibilities mean for the future of the PS staff? If we want to remain relevant to our users and the institutions where we work, then we need to Remain as intermediaries in the information discovery process (in the How students evaluate and use information in the digital Age report by Head and Eisenberg, the authors found that 84% of students stated getting started was the most difficult part of a research process, 66% expressed difficulties defining a topic, 62% had difficulties narrowing it down, and 61% expressed difficulties filtering through irrelevant results. Yet, these are precisely the areas in which we librarians can help students! ACRL. (2010). Futures thinking for academic librarians: Higher education in 2025. The authors encourage librarians to engage in scenario thinking to reorient our thinking and consider the future The authors, Staley and Melnefant presents 26 possible scenarios based current trends, which may impact academic and research libraries over the next 15 years. The scenarios represent themes that deal with academic culture, demographics, distance education, funding, globalization, and infrastructure/facilities,just to name a few.Public Services staff will also Require ongoing training and professional development to successfuly respond to changes in the profession
  • The future of PS can be considered from different perspectives because PS encompasses many functions such as access services, instruction, research, ILL, Outreach etc. And each of these functions has its unique set of challenges and its opportunities. The Public Services Department should collaborate with all library departments to meet the Library’s Dean’s vision, the library mission, and the library’s strategic plan which is generally aligned with the University strategic plan. Before the PS department engages in new programs and initiatives, collaboration is necessary among the library departments to ensure that the library infrastructure can support these innovations.So what do all these possibilities mean for the future of the PS staff? If we want to remain relevant to our users and the institutions where we work, then we need to Remain as intermediaries in the information discovery process (in the How students evaluate and use information in the digital Age report by Head and Eisenberg, the authors found that 84% of students stated getting started was the most difficult part of a research process, 66% expressed difficulties defining a topic, 62% had difficulties narrowing it down, and 61% expressed difficulties filtering through irrelevant results. Yet, these are precisely the areas in which we librarians can help students! ACRL. (2010). Futures thinking for academic librarians: Higher education in 2025. The authors encourage librarians to engage in scenario thinking to reorient our thinking and consider the future The authors, Staley and Melnefant presents 26 possible scenarios based current trends, which may impact academic and research libraries over the next 15 years. The scenarios represent themes that deal with academic culture, demographics, distance education, funding, globalization, and infrastructure/facilities,just to name a few.Public Services staff will also Require ongoing training and professional development to successfuly respond to changes in the profession
  • The future of PS can be considered from different perspectives because PS encompasses many functions such as access services, instruction, research, ILL, Outreach etc. And each of these functions has its unique set of challenges and its opportunities. The Public Services Department should collaborate with all library departments to meet the Library’s Dean’s vision, the library mission, and the library’s strategic plan which is generally aligned with the University strategic plan. Before the PS department engages in new programs and initiatives, collaboration is necessary among the library departments to ensure that the library infrastructure can support these innovations.So what do all these possibilities mean for the future of the PS staff? If we want to remain relevant to our users and the institutions where we work, then we need to Remain as intermediaries in the information discovery process (in the How students evaluate and use information in the digital Age report by Head and Eisenberg, the authors found that 84% of students stated getting started was the most difficult part of a research process, 66% expressed difficulties defining a topic, 62% had difficulties narrowing it down, and 61% expressed difficulties filtering through irrelevant results. Yet, these are precisely the areas in which we librarians can help students! ACRL. (2010). Futures thinking for academic librarians: Higher education in 2025. The authors encourage librarians to engage in scenario thinking to reorient our thinking and consider the future The authors, Staley and Melnefant presents 26 possible scenarios based current trends, which may impact academic and research libraries over the next 15 years. The scenarios represent themes that deal with academic culture, demographics, distance education, funding, globalization, and infrastructure/facilities,just to name a few.Public Services staff will also Require ongoing training and professional development to successfuly respond to changes in the profession
  • The future of PS can be considered from different perspectives because PS encompasses many functions such as access services, instruction, research, ILL, Outreach etc. And each of these functions has its unique set of challenges and its opportunities. The Public Services Department should collaborate with all library departments to meet the Library’s Dean’s vision, the library mission, and the library’s strategic plan which is generally aligned with the University strategic plan. Before the PS department engages in new programs and initiatives, collaboration is necessary among the library departments to ensure that the library infrastructure can support these innovations.So what do all these possibilities mean for the future of the PS staff? If we want to remain relevant to our users and the institutions where we work, then we need to Remain as intermediaries in the information discovery process (in the How students evaluate and use information in the digital Age report by Head and Eisenberg, the authors found that 84% of students stated getting started was the most difficult part of a research process, 66% expressed difficulties defining a topic, 62% had difficulties narrowing it down, and 61% expressed difficulties filtering through irrelevant results. Yet, these are precisely the areas in which we librarians can help students! ACRL. (2010). Futures thinking for academic librarians: Higher education in 2025. The authors encourage librarians to engage in scenario thinking to reorient our thinking and consider the future The authors, Staley and Melnefant presents 26 possible scenarios based current trends, which may impact academic and research libraries over the next 15 years. The scenarios represent themes that deal with academic culture, demographics, distance education, funding, globalization, and infrastructure/facilities,just to name a few.Public Services staff will also Require ongoing training and professional development to successfuly respond to changes in the profession
  • The future of PS can be considered from different perspectives because PS encompasses many functions such as access services, instruction, research, ILL, Outreach etc. And each of these functions has its unique set of challenges and its opportunities. The Public Services Department should collaborate with all library departments to meet the Library’s Dean’s vision, the library mission, and the library’s strategic plan which is generally aligned with the University strategic plan. Before the PS department engages in new programs and initiatives, collaboration is necessary among the library departments to ensure that the library infrastructure can support these innovations.So what do all these possibilities mean for the future of the PS staff? If we want to remain relevant to our users and the institutions where we work, then we need to Remain as intermediaries in the information discovery process (in the How students evaluate and use information in the digital Age report by Head and Eisenberg, the authors found that 84% of students stated getting started was the most difficult part of a research process, 66% expressed difficulties defining a topic, 62% had difficulties narrowing it down, and 61% expressed difficulties filtering through irrelevant results. Yet, these are precisely the areas in which we librarians can help students! ACRL. (2010). Futures thinking for academic librarians: Higher education in 2025. The authors encourage librarians to engage in scenario thinking to reorient our thinking and consider the future The authors, Staley and Melnefant presents 26 possible scenarios based current trends, which may impact academic and research libraries over the next 15 years. The scenarios represent themes that deal with academic culture, demographics, distance education, funding, globalization, and infrastructure/facilities,just to name a few.Public Services staff will also Require ongoing training and professional development to successfuly respond to changes in the profession
  • The future of PS can be considered from different perspectives because PS encompasses many functions such as access services, instruction, research, ILL, Outreach etc. And each of these functions has its unique set of challenges and its opportunities. The Public Services Department should collaborate with all library departments to meet the Library’s Dean’s vision, the library mission, and the library’s strategic plan which is generally aligned with the University strategic plan. Before the PS department engages in new programs and initiatives, collaboration is necessary among the library departments to ensure that the library infrastructure can support these innovations.So what do all these possibilities mean for the future of the PS staff? If we want to remain relevant to our users and the institutions where we work, then we need to Remain as intermediaries in the information discovery process (in the How students evaluate and use information in the digital Age report by Head and Eisenberg, the authors found that 84% of students stated getting started was the most difficult part of a research process, 66% expressed difficulties defining a topic, 62% had difficulties narrowing it down, and 61% expressed difficulties filtering through irrelevant results. Yet, these are precisely the areas in which we librarians can help students! ACRL. (2010). Futures thinking for academic librarians: Higher education in 2025. The authors encourage librarians to engage in scenario thinking to reorient our thinking and consider the future The authors, Staley and Melnefant presents 26 possible scenarios based current trends, which may impact academic and research libraries over the next 15 years. The scenarios represent themes that deal with academic culture, demographics, distance education, funding, globalization, and infrastructure/facilities,just to name a few.Public Services staff will also Require ongoing training and professional development to successfuly respond to changes in the profession
  • The future of public services in academic libraries

    1. 1. How I Perceive the Future of Public Services in the Academic Library A presentation at the Thomas G. Carpenter Library by Lisandra R. Carmichael on February 5, 2013
    2. 2. “Always the beautiful answer who asks a more beautiful question” e. e. cummings
    3. 3. The Future of Public Services Includes: Incorporating new technologies (Johnson et al., 2013).
    4. 4. The Future of Public Services Includes: Aligning services to user needs and preferences.
    5. 5. The Future of Public Services Includes: Leading changes in the library (Pew Research Center, 2012).
    6. 6. The Future of Public Services Includes: Allocating resources strategically.
    7. 7. The Future of Public Services Includes: Demonstrating assessment and accountability (ACRL, 2011a).
    8. 8. The Future of Public Services Includes: Articulating and demonstrating library impact.
    9. 9. The Value of Academic Libraries (Oakleaf, 2010) Define outcomes.
    10. 10. The Value of Academic Libraries (Oakleaf, 2010) Create or adopt systems for assessment management.
    11. 11. The Value of Academic Libraries (Oakleaf, 2010) Determine what libraries enable others to do (Johnson et al., 2013).
    12. 12. The Value of Academic Libraries (Oakleaf, 2010) Link libraries to student retention and graduation rates (Cain & Reynolds, 2006).
    13. 13. The Value of Academic Libraries (Oakleaf, 2010) Track and increase library contributions to faculty research.
    14. 14. The Value of Academic Libraries (Oakleaf, 2010) Investigate library impact on faculty grant proposals and funding (Germano, 2011).
    15. 15. Other Considerations for Public Services in terms of the future: Each functional area in Public Services presents a unique set of challenges and opportunities.
    16. 16. Other Considerations for Public Services in terms of the future: Collaboration is fundamental to successful implementation of new programs and services.
    17. 17. Other Considerations for Public Services in terms of future trends: Public Services staff will increasingly need to: • remain as intermediaries in the information discovery process (Head & Eisenberg, 2010),
    18. 18. Other Considerations for Public Services in terms of future trends: Public Services staff will increasingly need to: • remain as intermediaries in the information discovery process (Head & Eisenberg, 2010), • engage in scenario thinking (ACRL, 2010a),
    19. 19. Other Considerations for Public Services in terms of future trends: Public Services staff will increasingly need to: • remain as intermediaries in the information discovery process (Head & Eisenberg, 2010), • engage in scenario thinking (ACRL, 2010a), • participate in ongoing training and professional development,
    20. 20. Other Considerations for Public Services in terms of future trends: Public Services staff will increasingly need to: • remain as intermediaries in the information discovery process (Head & Eisenberg, 2010), • engage in scenario thinking (ACRL, 2010a), • participate in ongoing training and professional development, • market library services, resources, and programs, and;
    21. 21. Other Considerations for Public Services in terms of future trends: Public Services staff will increasingly need to: • remain as intermediaries in the information discovery process (Head & Eisenberg, 2010), • engage in scenario thinking (ACRL, 2010a), • participate in ongoing training and professional development, • market library services, resources, and programs, and; • reassess our role in the academic library of the future.
    22. 22. “Think higher, feel deeper” Elie Wiesel
    23. 23. References ACRL. (2010a). Futures thinking for academic librarians: Higher education in 2025. Retrieved from http://www.ala.org/ala/mgrps/divs/acrl/issues/value/futures2025.pdf ACRL (2010b). The value of academic libraries: A comprehensive research review and report. Retrieved from http://www.ala.org/ala/mgrps/divs/acrl/issues/value/val_report.pdf ACR L.(2011a). Environmental scan 2010. Retrieved from http://www.ala.org/acrl/sites/ala.org.acrl/files/content/publications/whitepapers/EnvironmentalScan201.pdf ACRL. (2011b). Standards for libraries in higher education. Retrieved from http://www.ala.org/acrl/standards/standardslibraries Cain, D., & Reynolds , G. L. (2006). The impact of facilities on recruitment and retention of students. Facilities Manager, May/Jun,, 48-53. OCLC. (2010). Perceptions of libraries, 2010: Context and community. Dublin, OH: OCLC Online Computer Library Center, Inc. Germano, M. (2011). The library value deficit. The Bottom Line: Managing Library Finances, 24(2), 100–106. Head, A. J., & Eisenberg, M. B. (2010). Truth be told: How college students evaluate and use information in the digital age. Project I information literacy progress report. Retrieved from http://projectinfolit.org/pdfs/PIL_Fall2010_Survey_FullReport1.pdf Johnson, L., Adams, S., and Cummins, M. (2013). The NMC Horizon Report: 2012 Higher Education Edition. Austin, Texas: The New Media Consortium Pew Research Center. (2012). E-book reading jumps; Print book reading declines.Retrieved from http://libraries.pewinternet.org/files/legacy-pdf/PIP_Reading%20and%20ebooks_12.27.pdf
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