1. LISA JOAN RISTAU
9745 Wyndham Drive H(301)874-2053 C(240)271-4499
Urbana MD 21704 poodercottontail@yahoo.com
SUMMARY:
Twenty plus years of business experience with a broad range of office skills including
employee management, business accounting, customer service, and office
administration, Strengths include total quality management, project management, and
communications. Additional skills include supporting customers with their needs,
transitioning new products to the public and finding cost savings in existing processes.
ACHIEVEMENTS:
 Employee of the Month Awards for Outstanding Customer Service
 Valuable team member, assisted team in meeting required monthly service goals
 Worked with service to achieve 85% customer satisfaction
 Was part of a team to win a most company spirited award
COMPUTER: Windows 2007 Professional, Windows XP, Microsoft Office, Microsoft Outlook,
Microsoft Internet Explorer, Corel WordPerfect Office Suite, Corel DRAW 8,
Intuit TurboTax, Quicken, Face Book, Twitter, Instagram, GoDaddy, Skype, Dice,
Yahoohotjobs, Monster, Careerbuilder and other online databases
Iphone, Ipad, Ipod, and Windows Based Computers.
EXPERIENCE:
2/2007 – present
Recruiter Technical Recruiting Solutions Urbana, MD
• Using a various databases including dice, monster, yahoo, career builder and more, I match up
prospective employees with the jobs that need to be filled in the coordinating geographic area
• Interview and ask detailed technical questions to candidates for the positions that are open so the end
hiring manager only receives to best most qualified people to choose from
• Market and target prospective businesses for future growth for the company
• Create sheets, graphs, forms and other business necessities on the computer to organize my many lists
of companies, candidates and more
• Work with potential contract employees to match to short term projects
• Successfully found and succeeded in matching many clients desires with numerous hires.
• This is a pure remote location position. All of my work is done out of the home.
9/2010 – 3/2012
Account Representative Off Peak Training Reston, VA
• Take care of all incoming phone calls/emails regarding high tech training. Work to create quotations and
negotiate to close sales on group trainings at companies.
• Use MS Windows to account for charts, reports, time sheets, and other details as requested
• Research online to find non-profit organizations that pay for individuals to get free training. I work with
these companies to get this company on the list to get more attendees for the high tech training classes.
• Plan gatherings/company meetings
• Use of blackberry to respond to immediate customer requests.
• Work with prospective students to explain the details of the courses available, discuss the qualifications
needed if necessary), and provide any detailed paperwork or descriptions not only for the students but for
their employers and accounting departments.
• Arrange contracts with hotels for training. I review, negotiate and sign contracts to reserve rooms and
training for students.
• This is a pure remote location position. All of my work is done out of the home.
12/2004 - 2/2007
Stay at Home Mom

2. 08/2001 – 12/2004 Marsh-McBirney, Inc. Frederick, MD
Service Administrator
• Recommend repair options based on customer analysis of problems.
• Guide customers through the complete flow meter repair process.
• Arrange for loaner flow meters for customers while their unit is repaired.
• Arrange sale of used parts and flow meters to customers with an affordable price and acceptable warranty.
• Provide written reports on flow meter history and warranty information on request.
• Order parts for service and spare parts for stock.
• Work with engineers for special parts and meters to determine costs, time frames and profitability.
• Manage outsourced repair of electronics from online requests through completion along with rejections of
completed product.
• Research purchases, past repairs to provide histories and warranty information.
• Provide daily, weekly, monthly reports to management and customers.
• Provide quotations for field service trips, scheduling and billing.
• Assist with technical support calls and flow meter software registration.
• Track serial numbers for all spare sensors and boards.
• Provide data to management for forecasts and 4 year forecast of service parts needed to be stocked for
repairs.
• Track extended warranty and pre-paid calibration service for customers.
• Backup for service manager, including scheduling repairs, working with technicians, presenting figures for
profitable manufacturing, prioritizing repairs, and verify engineer change requests
03/2001 – 07/2001 S.G. Packaging, Inc. Frederick, MD
Administrative Assistant
• Office manager for a company with twenty employees.
• Organized the daily production workflow.
• Produced reports, spreadsheets, schedules, charts, and correspondence on a daily basis
• In addition I communicate with multiple offices to process billing, accounts payable, accounts receivable and
balance postal accounts,
• Performed responsibilities as Human Resources Representative.
11/1999 – 07/2000 Trans-Tech Inc. Adamstown, MD
Customer Service Representative, Administrative Assistant
• Provided all facets of customer service to ensure positive customer service relations.
• Worked directly with clients through the production process, job design, quotes, receipt of orders, job
production, and shipping of products.
• Dealt with rush orders, production problems, status of orders and all other facets of tracking all customer jobs.
• Represented the following complicated hardware electronics: ceramic filters, patch antennas, dielectric
resonators, magnetics.
• Coordinated production with co-workers in a multi building facility,
• Supported sales office activities by creating proposals, presentations, arranging travel, hotel, and catering
services as needed.
11/1996 – 06/1999 ProList, Inc. Gaithersburg, MD
Customer Service Representative
• Provided all facets of customer service to ensure a satisfied client.
• Guaranteed client satisfaction by determining the best options for fitting jobs into production schedules
meeting critical deadlines.
• Coordinated with other teams for client projects, making sure work orders are ready for production and mail.
• Ensured all customers’ requests have been fulfilled before the completion of the job. Experience managing
over 80 clients and 40-50 active jobs in various stages of production.
08/1994 - 04/1996 Rockville Mailing Service, Inc. Rockville, MD
Head Billing Clerk
• Calculated billing and processing invoices, and daily client postage accounts,

3. • Created profit and loss analysis for outside vendors.
• Generated postal statements for the USPS,
• Provided accounts receivable, accounts payable, and other daily accounting duties.