PATIENT-CENTEREDLEADERSHIPCHECKLISTLeslee ThompsonCEO Kingston General Hospital
“AT THE HEART OF PATIENT-CENTERED-CARE IS A COMMITMENTTO WORKING WITH PATIENTS AS PARTNERS.”
“WE KNOW THAT CHECKLIST ARE HELPFUL IN BUILDINGTRANSPARENCY, RELIABILITY, TEAMWORK AND BETTEROUTCOMES FOR PATIENTS AND SO I THOUGHT IT WOULD BEFITTING TO TRY ONE FOR PCL. “
ESSENTIALLY THERE ARE FOUR QUESTIONS THAT SERVE AS ACHECKLIST FOR PCL DOMAINS:INCLUSIONASSESSINGLEARNINGSHARING
Patient-Centered Leadership Checklist1. Inclusion:Did I include patients in decisions that aﬀect them?If not, did I ﬁnd a way to ensure that their voice is heard?Credit: MatthewManor
PERSPECTIVE?Patient-Centered Leadership Checklist2. Assessing:Did the questions I raised about statistics ornumbers “peoplize” the issue, or put a faceon the numbers, so that we have anunderstanding of what the numbers meanfrom a patient perspective?
Patient-Centered Leadership Checklist3. Learning:What did a patient teach me today? This requires directconversation with 2-3 patients a week.
“Sometimes being a patient is easier when youknow that People are Listening.”Jenn SprungPhoto credit: Jenn Sprung
Patient-Centered Leadership Checklist4. Sharing: Have I shared a story about something thatmade a positive difference to the experience ofpatients?