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Sloan C 2009   Meeting Students Where They Go   Final
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Presentation with Joan Johnsen at SLoan-C 2009

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Sloan C 2009   Meeting Students Where They Go   Final Sloan C 2009 Meeting Students Where They Go Final Presentation Transcript

  • Meeting Students Where They Go:Blended Student & Academic Support from Orientation to Graduation
    Presented @
    The 15th Sloan Consortium International Conference on Online Learning
    Lisa D’Adamo-Weinstein Joan Johnsen
    Director of Academic Support Coordinator of Student Services
    Lisa.D’Adamo-Weinstein@esc.edu Joan.Johnsen@esc.edu
    SUNY Empire State College
    Northeast Center
  • Conference Abstract
    Focusing on current theories and best practices in supporting student learning through technology, attendees will learn about our Angel Course Management System (CMS) group site and how they might implement a similar approach/design to enhance student services and learner support on their actual and virtual campuses.
  • Agenda
    So, Where Do They Go? & What do they Want?
    Grounding Ourselves -Theoretically
    Theory is Great, But Where’s The Practice?
  • RESEARCH on Technology & Students Today
    They have the technology
    & they are using it, and…
    98.5% have some type of computer
    82.2% have personal LAPTOP computers (2008, in 2007 - 75%)
    Average of 19.6 hours a week online for school, work and/or recreation.
    69% < 20hours
    7.4% > 40 hours
    Community college students show significantly less time online – 14.8 hrs
    More than 82% have used a Course Management System (CMS), with more than 46% saying that they have use a CMS many times every week
    85.2% have interacted with at least one SNS - social network service (Facebook, Myspace, etc…). with Facebook being the predominate SNS. (2008, in 2007 -80%)
    61% of respondents agree that IT within a course improved their learning
    Over 40% said that they are more engaged in a course requiring IT
    How’d They & Who’d They?
    27, 317 respondents – most “traditional” (under 25 years of age – 78.8%),
    Attending 4yr institutions (87.8%)
    Most full-time (84%)
    Most public (74.8%)
    32.2% at schools > 15,000 students.
    Sources: EDUCAUSE Applied Research Center (ECAR)
    2008 Study of Undergraduate Students & Information Technology
    2007 Study of Undergraduate Students & Information Technology
  • RESEARCH on Student Engagement & Technology
    “For both first-year and senior students, online learners were more likely than classroom-based learners to:
    • Be older, transfer, and first-generation students.
    • Very often participate in course activities that challenged them intellectually.
    • Very often participate in discussions that enhanced their understanding of different cultures.
    • Very often discuss topics of importance to their major.” (p. 16)
    “Online courses seem to stimulate more intellectual challenge and educational gains. This suggests that integrating technology-enhanced courses into the curriculum for all students might have some salutary benefits.” (p. 16)
    Use of technology can create more engagement & “deeper learning”.
    SourcesNational Survey of Student Engagement (Promoting Engagment for All Students: The Imperitive to Look Within, 2008 Results)
  • But, while most respondents like information technology (IT) as part of their learning…
    Blending learning is the way to go…
    Conclusion of the Executive Summary of the 2008 Educause Study
  • So, students are online and on computers, they are more engaged when there is online learning, and they also want F2F interactions…
    While, colleges are exploring, integrating and infusing technology into every aspect of the college experience, we need to be mindful that technology is not the only way that students today want to engage.
    BUT, students expect to have technology be a part of their daily lives, so F2F is not the only way to engage students.
    When we take this need for blending F2F with technology, many college professionals don’t have the time, support, resources, nor expertise to infuse their existing F2F programs and services with technology.
    BUT, professionals in Academic Support and Student Services need to adapt the ways in which we deliver services in order to better enhance and engage students in their college experience using a blended approach to service delivery and resource access.
    How can these complicated and somewhat conflicting needs/concerns be addressed?
  • Technology Enhancing LearningWhat you should consider for academic support and student services…
    BENEFITS to LEARNERS
    BENEFITS to COLLEGE OVERALL & ACADEMIC SUPPORT/STUDENT SERVICES
    BENEFITS to ACADEMIC SUPPORT/STUDENT SERVICES STAFF
    Learning is flexible, accessible, and tailored to a variety of learning preferences. Students can explore, have choice, & engage/create using different modalities where and when they choose to access…
    Beneficial in both face-2-face and technology enhanced mediums. One does not necessarily have to replace the other – center and college missions as well as learner needs drive the blended use of these learning engagements.
    Maximize resources (human and time), training options open up, F2F interactions can take on depth when students come into a learning center or seek out student services having gone over the “basics” online – deeper conversations faster – high touch and high quality at the same time
  • Successful Academic Support Programs & Student Services include…
    * Proactive interventions,
    * Supportive environments,
    * Personalized support systems,
    * Small group tutorials,
    * Development of students’ basic learning skills,
    * Teaching of study skills and learning strategies in the context of academic content courses,
    * Opportunities to interact in informal settings and develop personal relationships with faculty, and
    * Opportunities to experience success.
    Adapted from:
    Maxwell, M. (1997). Improving Student Learning Skills. Clearwater, FL: H&H Publishing.
    Casazza, M. E. & Silverman, S. (1996). Learning Assistance and Developmental Education. San Francisco: Jossey-Bass.
  • Theory is great, but where’s the practice???
  • Empire State CollegeMission& Commitments
    The Mission of Empire State College
    Empire State College enables motivated adults, regardless of geography or life circumstance, to design a rigorous, individualized academic program and earn a college degree.
    The Commitments of Empire State College
    To support self-directed, intellectually curious learners who collaborate with faculty mentors.
    To document, evaluate and award credit for an adult’s prior college-level life learning.
    To offer each student an array of learning experiences through independent study, seminars, short-term residencies, and online courses.
    To develop, implement and assess new approaches to learning that recognize the strengths and needs of adult learners.
    To provide access to degree programs at multiple locations in New York state and abroad, and through the World Wide Web.
    To expand degree opportunities for adult learners through partnerships with employers and unions, government agencies and the armed forces, and community organizations and educational institutions.
  • CREATING PROGRAMS & SERVICESAcademic Support = Student Support
    Merging college mission & goals with students’ needs & skills
    regardless of geography or life circumstance – students can have access 24/7 - ANGEL is available to all NEC students as a community group
    individualized, self-directed, curious learners – students self-select what they want or be directed to what they need
    collaborate with faculty, professionals, and mentors in the creation, use, & assessment of resources
    array of learning experiences – allows for multimedia, interaction, discussion, & enhancements to workshop content
    new approaches to learning that recognize the strengths & needs of adult learners – can review at their own time & own pace, access to resources for unit students is enhanced, & access to self-assessments
  • Northeast Center
    Student/Staff Engagement Funnel
    Prospects
    Recruiters, Secretary to Recruitment, SSPs
    Info Session Attendees
    ALL mentors, PEs, Support Staff, & Recruiters
    Applicants
    Admissions & Recruiters
    Accepted Students
    Review Committee – Dean, SSP, DAS, Writing Mentor
    Oriented
    SSP, DAS, OCAR, Deans, Mentors
    Enrolled
    ALL
    Concurred
    DP
    OCAR & Committee
    Graduation
  • From Orientation to Graduation…
    Orientation
    Enrollments
    Pre-Graduation Concurred
    DP
    Graduation
  • ANGEL Community Group - NEC
    How it started… NEC Academic Support
    Online repository of academic support workshop materials and student services information and website links
    What it is now…
    Comprehensive range of resources, weblinks, presentations, & discussion forums designed to support & enhance NEC students' success
    Utilized by students, staff, & faculty
    What it is evolving into…
    We’re not sure…
    What we hope for is all of the above PLUS…
    An interactive meeting place for students, faculty & staff
    Creation of materials by students & faculty
  • The Good, the Bad, & The Ugly
    The Good
    Students have access 24/7 and are using it when and where they want
    Faculty are using the site to support their work with students
    Usage reports to determine how & who
    Can more appropriately target resources based on demand, ask for feedback, & seek input for other areas of interest/need
    The Bad
    The ANGEL environment is password protected and some students think of it as only for online courses. Those students in online courses are comfortable, but others might not be.
    Therefore, we are expanding into other formats but still linking to this password protected site
    The Ugly
    No instructional design support at the early stages
    We didn’t start with template development & “retro-fitting” – consistency & ease of use – HARDER after the fact
    Site maintenance is difficult without fulltime support – as we can
    FUTURE – co-creation of materials with students, networking, peer-tutoring, & so much more…
  • Moving Beyond CMS to More Means of Blending
    Resource Repositories
    Course Management Systems – ANGEL
    Wiki spaces – Career Services, Non-traditional Student Week & AcademicEye
    Interactive & Communication Systems
    Smarthinking
    Elluminate
    Instant Messaging
    YouTube & Facebook
    Where we might go (exploring)…
    Who knows? ;)
  • Academic Support @ NEC
    Helping You Connect the Pieces for Academic Success
    Services & Resources
    Learning Coaches & Content Tutors
    • One-to-one appointments in person or via phone, e-mail, Internet, etc.
    • Workshops (online & onsite)
    • Small group assistance (online & onsite)
    • Online Content Area Tutoring – Smarthinking (www.esc.edu/smarthinking)
    Online Support
    • ANGEL Community Group - NEC Academic Support http://www.esc.edu/ole
    • Log in with your MyESC Username & Password
    • A self-paced or credit-bearing study & resources - http://AcademicEye.pbworks.com
    • On Facebook - NEC Academic Support & Student Services
  • Northeast CenterLearning Coaches
    What is a learning coach?A learning coach is someone who provides academic support to students in one-on-one or small group settings in all areas of the writing process and related study skills strategies including time management, organization, reading efficiency, developing a study plan, goal setting, critical thinking, library research skills, note-taking, and learning styles.
    Sarah Spence-Staultersis located in Latham working with Schenectady & Latham/ Albany students.
    Mary Sanders-Shartleis located in Saratoga working with Saratoga
    & Queensbury students.
    Kate Stockton is located in Latham working with Johnstown & Latham/Albany students
    Her hours are:
    Mondays – 12pm-2pm
    Wednesdays – 3pm-6pm
    Thursdays 4pm-6pm
    Her hours are:
    Mondays - 4:30pm-6:30pm
    Tuesdays - 4:30pm-8:00pm
    Thursdays - 4:30pm-8:00pm
    Her hours are:
    Mondays - 4:45pm-7:45pm
    Wednesdays - 4:30pm-8:00pm
    Fridays - 9am-11:30am
    Contact Kate to make an appointment :
    (518) 783-6203 ext 5992 or
    Kate.Stockton@esc.edu
    Contact Mary to make an appointment :
    (518) 587-2100 ext 2827 or
    Mary.Sanders-Shartle@esc.edu
    Contact Sarah to make an appointment :
    (518) 783-6203 ext 5992 or
    Sarah.Spence-Staulters@esc.edu
    Office of Academic Support
    Dr. Lisa D’Adamo-Weinstein, Director
    Northeast Center 21 British American Boulevard Latham, NY 12110
    phone 518 783-6203 ext 5939  fax 518 783-6443
    Lisa.D’Adamo-Weinstein@esc.edu
    For students studying in the Plattsburgh, you may contact any of the learning coaches to work at a distance via phone or computer,
    or contact Lisa D’Adamo-Weinstein, Director of Academic Support to arrange for face-to-face support.
  • What is Smarthinking?
    Smarthinking is an online tutorial service that is available to students 24 hours a day, 7 days a week.
    www.esc.edu/smarthinking
    www.smarthinking.com
    Some tutors/estructors are available for live tutorials 24 hours a day and others have set hours.
  • WorkshopsF-2-F & Online
  • Student Services@ NEC
    Connecting and Supporting Your College Experience
    FACE TO FACE
    New Student Orientation
    All students receive booklet with presentations & other important information
    Career Development Day
    Special event to explore current carreer opportunities and provide skills & resources
    Workshops, panel discussion, networking
    Non TraditonalStudent Week(s) Events
    Academic & Social events to celebrate with our students
    ONLINE SUPPORT
    ANGEL Community Group
    On Facebook - NEC Academic Support & Student Services
    MyESC- Empire State College's online student portal
  • Questions?