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At the crossroads of technology


Published on …
Lisa D'Adamo-Weinstein
Past President, NCLCA

Technology is present in our everyday lives from e-mail to e-Commerce from Internet to Instant Messaging from Youtube videos to video conferencing from social networking to Skyping from texting to online textbooks. Technologies bring together the seemingly disparate concepts of ease and complexity. Compared to just ten years ago, we have much more ease in accessing information, resources, and multimedia, but keeping up with emerging technologies can be complex and overwhelming. Knowing what technologies your students have and how they can be leveraged to increase students' success in college can be intimidating. Emerging technologies such as social networking, multi-media sharing, collaborative workspaces, and mobile technologies are significantly changing the nature of learning and learner expectations for interaction, access, and engagement. Learning center professionals need to leverage emerging technologies in ways that can enhance they ways in which we deliver services, create resources, market our centers, manage and train staff, and evaluate our centers. This pre-conference institute will address the following:

Provide a practical guide for how to best understand and evaluate the usefulness of emerging technologies;
Introduce participants to some free technology resources that can help learning center professionals maximize their resources and outreach to students;
Discuss best practices in implementing technology innovations in learning centers; and
Help participants devise a plan for how to choose the technology tools that will help them meet their goals in managing their learning center.

Published in: Education, Technology

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  • 1. the Crossroads of Technology & Learning Assistance: 
    Leveraging Technology for Student Success
    Pre-Conference Institute
    Presented @ NCLCA 2011
    Indianapolis, IN
    Dr. Lisa D’Adamo-Weinstein
    Director of Academic Support
    SUNY Empire State College,
    Northeast Center
  • 2. All of the resources from this presentation & the opportunity to continue the conversationare available @
  • 3. All of the resources from this presentation & the opportunity to continue the conversationare available online @
  • 4. You
    can also try…
  • 5. The plan for the next 3 hours…
    • Introductions & Personal Interests/Goals
    • 6. Tech Facts & Projections
    • 7. A Guide to Evaluating & Understanding Technology
    • 8. FREE Tech Resources
    • 9. Best Practices & Examples
    • 10. Creating Your Tech Plan
    Photo source:
  • 11.  
    About me:
    A 40-something member of "Generation X", a soccer mom, and a digital immigrant who is totally addicted to my iPod Touch., DroidX & iPad2.
    Director of Academic Support at Empire State College's, Northeast Center, delivering face-to-face, online, and blended academic support services and resources.
    Ph.D in Language Education (2001)  from Indiana University, focusing on the narratives of first-generation female college students and their identity and college success.
    Member of NCLCA and CRLA. Past-President of NCLCA.
    A coffee and chocolate-aholic.
    Need to get in touch with me? 
    Click above for e-mail or follow me on:
    Twitter - @LisaDAW
    SlideShare -
    Wordpress -
    Facebook - or
    Lisa D’Adamo-Weinstein
  • 12. Introduction & Tech Goals
  • 13. Technology in its myriad forms is pervasive in our daily lives...
  • 14. …From e-mail to
    …From the Internet to instant messaging
    …From Youtube videos to video conferencing
    …From social networking to Skyping
    …From texting to online textbooks
  • 15. Technologies bring together the seemingly disparate concepts of ease and complexity.
  • 16. Compared to just ten years ago, we have much more ease in accessing information, resources, and multimedia.
  • 17. But, keeping up with emerging technologies can be complex and overwhelming.
  • 18. Knowing what technologies your students have and how they can be leveraged to increase students' success in college can be intimidating.
  • 19. Emerging technologies such as social networking, multi-media sharing, collaborative workspaces, and mobile technologies are significantly changing the nature of learning and learner expectations for interaction, access, & engagement.
  • 20. Learning center professionals
    need to leverage emerging technologies in ways that can enhance how we…
    …deliver services, create resources
    market ourselves, manage/train staff, & evaluate our centers.
  • 21. This Pre-Conference Institute will provide you with:
    • A practical guide for how to best understand and evaluate the usefulness of emerging technologies;
    • 22. An introduction to free technology resources that can help you maximize resources & outreach to students;
    • 23. An overview of best practices in implementing technology innovations in learning centers;
    • 24. A plan for how to choose the technology tools that will help you meet you goals in your learning center.
  • The Data…
    Tech Facts & Projections
    Photo source:
  • 25. College students and technology
  • 26. Source -
  • 27. What Gadgets Do Adults Use?
    Cell phones
    85% of all adults own cell phones
    90% of all adults, including 62% of those age 75+, live in a household with at least one working cell phone.
    Desktop computersare most popular with adults ages 35-65,
    Laptop computer or netbook - Millennials are the only generation that is more likely to own these rather than a than a desktop: 70% own a laptop, compared with 57% who own a desktop.
    iPod or other mp3 player - almost 50% of all adults own one
    74% of adults ages 18-34 own an mp3 player, compared with only 56% of the next oldest generation, Gen X (ages 35-46).
    Game consolesare uniformly popular with all adults ages 18-46, 63% of whom own these devices.
    Overall, 5% of adults own an e-book reader, and 4% own an iPad or other tablet computer.
    About one in 11 (9%) adults do not own any of the devices,
    including 43% of adults age 75 and older.
    Source: Pew Internet & American Life Project, Generations & Their Gadgets, February 3, 2011
  • 28. Source -
  • 29. The past…
  • 30. The present…
  • 31. The Future…It’s Here!
  • 32. Horizon Report
    Key TrendsCritical ChallengesTechnologies to Watch
    Current 2011 Report -
    Get Previous Reports -
  • 33.
    Join the conversation on the wiki site -
  • 34. KEY
    Almost limitless access to resources & relationships
    We are challenged to revisit our roles as educators & to think open content, electronic texts, access to info outside of formal campus resources.
    We can work, learn, & study whenever & wherever we want
    Access, mobile technologies & “connected expectations”
    World of work - collaboration on the rise
    We need to rethink the way we structure student projects – workplace is problem based, not tied to locations or time zones – virtual collaborations needed
    Technologies are becoming more and more CLOUD-based
    Mobile tech for immediate access – challenges privacy concepts but networked information is the trend
  • 35. CRITICAL
    Digital media literacy is rising as a key skill in all professions/disciplines
    BUT – digital media literacy is not well-defined nor universally taught
    AND – digital tech morphs and changes faster than curriculum can be developed
    Appropriate metrics of evaluation lag behind emerging forms of scholarly research, authorship, and publication
    Traditional metric don’t account for networked presentations, e-books, blogs, multimedia… Experimentation with new technologies is difficult to justify with old standards of eval
    Economic pressures and new models of education provide unprecedented completion to traditional university models
    Challenge is the tension between high quality service and keeping costs low
    Hard to keep up with the explosion of info, software, devices for teachers & students
    Not just software and hardware tools are hard to keep up with, but also user-generated content, is overwhelming
    NEED – effective tools and filters for finding, interpreting, organizing, and retriving important and relevant information/data/etc.
  • 36. 6 Technologies
    to Watch
    Time to adoption: 1 Year or Less
    Electronic BooksCloud Computing
    MobilesCollaborative Environments
    Time to adoption: 2 to 3 Years
    Augmented RealityOpen Content
    Game-based LearningVisual Data Analysis
    Time to adoption: 4 to 5 Years
    Gesture-based ComputingBrain Computer Interfaces
    Learning AnalyticsSemantic Web - Go straight to the “Short List” & resources
  • 37. “The successful implementation of new technologies is intricately connected to failing with technology first & learning how to adapt and problem solve.” - LDW
    “If you're not failing every now and again, it's a sign you're not doing anything very innovative.”
    Woody Allen (American Actor, Author, Screenwriter and Film Director, b.1935)
  • 38. Finding One Good Idea…
  • 39. …means considering your needs…
  • 40. …and looking at all the possible ways to meant those needs…
  • 41. …and choosing what makes the most sense for you.
  • 42. ACTIVITY #1 – TechGoalFor Technology & Learning Assistance on Your Campus
    Do you have many different tech related ideas?
    If you have more than one, focus on the one that seems the most doable in the next six months.
    you want to work on when you get back to your campus?
    Consider what we’ve talked about so farand the following questions:
    • What kinds of technology are you currently using?
    • 43. What kinds of technology are your students using?
    • 44. What do you have to support tech at your institution?
    • 45. What goals do you have for enhancing student learning?
  • How do I know what to choose?…
    A Guide to Evaluating & Understanding Technology
    Photo source:
  • 46. Before You Get to the Tech, You Need to Determine
    Your Students’ Needs and Your Mission/Goals…
  • 47. Keep in Mind What Lucy McDonald Says…
  • 48. Technology Should Enhance LearningWhat you should consider for academic support and learning assistance…
    Learning is flexible, accessible, and tailored to a variety of learning preferences. Students can explore, have choice, & engage/create using different modalities where and when they choose to access…
    Beneficial in both face-2-face and technology enhanced mediums. One does not necessarily have to replace the other – center and college missions as well as learner needs drive the blended use of these learning engagements.
    Maximize resources (human and time), training options open up, F2F interactions can take on depth when students come into a learning center or seek out student services having gone over the “basics” online – deeper conversations faster – high touch and high quality at the same time
  • 49. Grounding Points:Quotations to Remember
    “In addition to background, aptitude, ability to learn quickly, and the desire to learn, students need persistence, flexibility, and a willingness to cooperate with instructors’ demands and institutional policies if they are to succeed in college.”
    - Maxwell, M. (1997). Improving Student Learning Skills.
    H&H Publishing: Clearwater, FL. p. 135
    “The particular characteristics and needs of each individual institution drive the organization of [academic support] programs, the format of service delivery, the overall management and operation of the program and the methods of program evaluation.”
    - Casazza, M. E. & Silverman, S. (1996). Learning Assistance and Developmental Education. San Francisco: Jossey-Bass. p. 71
  • 50. Successful Academic Support Programs & Student Services include…
    * Proactive interventions,
    * Supportive environments,
    * Personalized support systems,
    * Small group tutorials,
    * Development of students’ basic learning skills,
    * Teaching of study skills and learning strategies in the context of academic content courses,
    * Opportunities to interact in informal settings and develop personal relationships with faculty, and
    * Opportunities to experience success.
    Adapted from:
    Maxwell, M. (1997). Improving Student Learning Skills. Clearwater, FL: H&H Publishing.
    Casazza, M. E. & Silverman, S. (1996). Learning Assistance and Developmental Education. San Francisco: Jossey-Bass.
  • 51. OK, great things to thing about, but where’s the tech help???
  • 52. Technology should…
    Engage learners
    – not isolate -
    Allow for self-discovery
    & self-pacing
    Invite all learning styles
  • 53. Find the resources that exist…
    The EDUCAUSE Learning Initiative's (ELI's) 7 Things You Should Know About... series provides concise information on emerging learning technologies and related practices. Each brief focuses on a single technology or practice and describes:
    • What it is
    • 54. How it works
    • 55. Where it is going
    • 56. Why it matters to teaching and learning
    MERLOT is a free and open online community of resources designed primarily for faculty, staff and students of higher education from around the world to share their learning materials and pedagogy.   MERLOT is a leading edge, user-centered, collection of peer reviewed higher education, online learning materials, catalogued by registered members and a set of faculty development support services.
    MERLOT's strategic goal is to improve the effectiveness of teaching and learning by increasing the quantity and quality of peer reviewed online learning materials that can be easily incorporated into faculty designed courses.
  • 57.
  • 58.
  • 59.
  • 60. At the 2008 National College Learning Center Association conference, Lisa D’Adamo-Weinstein, Tacy Holliday, and Craig Lamb got to talking about how students today are wired, wireless, online and on Facebook.  We believe that learning centers need to meet students in both real and virtual spaces. 
     After further discussion, we decided that our interests in technology and learning assistance were complementary, and we were interested in starting a dialogue and opening a forum for sharing and learning with others in the larger profession of academic support and learning assistance.  Things mushroomed from there and the wiki site, Learning Center Tech, is the product we created.
    We gathered resources, ideas and information in the wiki to help learning center professionals leverage the best practices in using technology in teaching, training, managing staff, creating resources, delivering services and evaluating programs.
    We do not see the wiki as a finished product. Rather, we see it as a means of continuing the conversation and drawing others into the conversation to share their thoughts, ideas, and experiences.
    Specifically, we have several main topic areas on the site:
    •    Wikis
    •    Podcasting
    •    Social Networking
    •    Web Videos
    •    Blogging
    •    Digital Presentations
    •    IM and Text Chat
    •    Project Sharing 
    •    Cutting Edge Technologies
    •    Other Resources
    Each topic area is broken down to include the same four subcategories:
    • What is X and how can I make one?
    • 61. How can X be used for staff and tutor development, training, and/or center management?
    • 62. How can X be used in a learning center?
    • 63. It’s Your Turn - Share Your Thoughts 
    So, we invite you to visit the Learning Center Tech wiki, use the resources, and be part of the wiki and help it grow.
  • 64. Do I have to invent the wheel?
    FREE Tech Resources
    Where to learn about them
    Best Practices & Examples
    FREE resources (& some paid ones) in action
    Photo source:
  • 65.
  • 66. What Have We Done @ ESC???
    What is the learning environment at SUNY Empire State College? What is the Northeast Center of the college?
    What kinds of technology have WE used?
    What lessons have WE learned?
    What kinds of technology are WE currently using?
    What kinds of technology are OUR students using?
    What do WE have to support tech at OUR institution?
    What goals do WE have for enhancing student learning?
    The Northeast Center is a regional center serving 8 different locations in the Northeast Region of New York
    A Blended & Open Access Approach
    All Programs and services offered Online & Onsite
  • 67. SUNY Empire State College learning centers are located: 
    close to home or work, at one of Empire State College’s 35 convenient locations in seven regions throughout New York state, for:
    undergraduate and School for Graduate Studies students
    undergraduate and graduate labor and policy studies students served through the Harry Van Arsdale Jr. Center for Labor Studies in New York City
    anywhere you have Internet access, through the global Center for Distance Learning, for:
    undergraduate and School for Graduate Studies students, who also attend residencies
    classroom-based international students
    in several countries abroad for:
    Center for International Programs classroom-based, English-speaking undergraduate students, who also may study online
    Students benefit from a unique, blended-learning experience, which, depending on the specific program, may include online courses, independent faculty-guided study, participation in small study groups or short-term residencies. This combination of approaches offers busy, working adults with commitments to family and community a personalized, flexible, convenient way to earn a degree.
    Niagara Frontier | Genesee Valley | Central New York | Northeast |
    Hudson Valley | Metropolitan New York | Long Island
    Center for Distance Learning, Center for International Programs, School for Graduate Studies
  • 68. Brief Overview of the Northeast Center Office of Academic Support
    SUNY Empire State College’s Northeast Center (NEC) Office of Academic Support (OAS) is one of 9 such offices at the college with a Director of Academic Support (DAS) at each location.
    There are 7 branch regional, 1 program specific, and 1 online offices.
    There are approximately 20,000 undergraduate students at the college.
    At the Northeast Center (NEC), we offer our services to approximately 1,500 students directly affiliated with the center.
    OAS offers workshops; individual appointments with learning & peer coaches; academic skills development and study strategies courses; we have print and online resources; and we offer online content area tutoring as well as onsite and online peer tutors.
    Study space and a computer lab available for individual and/or group work on assignments , individual appointments, workshops, assessments, and/or using online resources.
  • 69. Mission& Commitments
    The Mission of Empire State College
    Empire State College enables motivated adults, regardless of geography or life circumstance, to design a rigorous, individualized academic program and earn a college degree.
    The Commitments of Empire State College
    To support self-directed, intellectually curious learners who collaborate with faculty mentors.
    To document, evaluate and award credit for an adult’s prior college-level life learning.
    To offer each student an array of learning experiences through independent study, seminars, short-term residencies, and online courses.
    To develop, implement and assess new approaches to learning that recognize the strengths and needs of adult learners.
    To provide access to degree programs at multiple locations in New York state and abroad, and through the World Wide Web.
    To expand degree opportunities for adult learners through partnerships with employers and unions, government agencies and the armed forces, and community organizations and educational institutions.
  • 70. Northeast Center Office of Academic Support
    The staff of the Northeast Center Office of Academic Support operate as a collaborative team, striving to establish a friendly welcoming learning environment for all students.
    We support students in becoming successful independent learners through a comprehensive array of services and resources tailored to students’ individual academic needs and goals.
    We deliver these services and resources via individualized and group programming in face-to-face, telephonic and virtual formats.
    We work with students, staff and faculty with the expectation that willing students can reach and exceed their academic potential with appropriate assistance.
  • 71. CREATING PROGRAMS & SERVICESAcademic Support = Student Support
    Matching/“bridgingany gaps” between the college mission & goals and students’ needs & skills
    regardless of geography or life circumstance – students can have access 24/7 - ANGEL is available to all NEC students as a community group
    individualized, self-directed, curious learners – students self-select what they want or be directed to what they need
    collaborate with faculty, professionals, and mentors in the creation, use, & assessment of resources
    array of learning experiences – allows for multimedia, interaction, discussion, & enhancements to workshop content
    new approaches to learning that recognize the strengths & needs of adult learners – can review at their own time & own pace, access to resources for unit students is enhanced, & access to self-assessments
    Centralization of resources – determined by committee & “look & feel”
    Culture shift
    Face-to-face and individual to online & on demand/standard
    Give the power to the content expert, not the designer
    Center specific
    Culture shift
    All units and center have access to resources
    Resources are not just “A PERSON IN”
    Center needs drives design
    Directors of Academic Support (DAS) based
    What can we share between Centers?
    What can be customized for students?
    What can we be in control of (or provide feedback on)?
  • 73. CollegewideAcademic Support & Technology
  • 74.
  • 75. What is Smarthinking?
    Smarthinking is an online tutorial service that is available to students 24 hours a day, 7 days a week.
    Some tutors/estructors are available for live tutorials 24 hours a day and others have set hours.
  • 76. MYESC/Learning Support Tab
  • 77. 2011 Redesign
  • 78. We have an individual presence in the 2011 Redesign
  • 79. Northeast Center Office of Academic Support Technology & Academic Support Initiatives
  • 80. CMS – Course Management SystemANGEL Community Group - NEC
    Without access to putting materials on a centrally located college website, needed an online space to reach all the NEC students digitally
    How it started… NEC Academic Support
    Online repository of academic support workshop materials and student services information and website links
    What it was in 2008-2009…
    Comprehensive range of resources, weblinks, presentations, & discussion forums designed to support & enhance NEC students' success
    Utilized by students, staff, & faculty
    What it is evolved into…
    A electronic resource that is no longer updates
    What we had hoped for is all of the above PLUS…
    An interactive meeting place for students, faculty & staff
    Creation of materials by students & faculty
  • 81. Log into Angel –
    Choose COMMUNITY GROUP - Northeast Center Academic Support
  • 82.
  • 83. The Good, the Bad, & The Ugly
    The Good
    Students have access 24/7 and were using it when and where they want
    Faculty were using the site to support their work with students
    Usage reports to determine how & who
    Could more appropriately target resources based on demand, ask for feedback, & seek input for other areas of interest/need
    The Bad
    The ANGEL environment is password protected and some students think of it as only for online courses. Those students in online courses are comfortable, but others might not be.
    Therefore, we expanded into other formats (wiki) but were still linking to this password protected site until January 2010.
    The Ugly
    No instructional design support at the early stages
    We didn’t start with template development & “retro-fitting” – consistency & ease of use – HARDER after the fact
    Site maintenance is difficult without fulltime support – only updates as we could
    TRANSFORMATION in 2009 – co-creation of materials with students, networking, peer-tutoring, & so much more…on a wiki site…
  • 84. Moving Beyond CMS to More Means of Blending
    Resource Repositories
    Course Management Systems – ANGEL
    Wiki spaces – Career Services, Non-traditional Student Week & AcademicEye – led to OFFICE OF ACADEMIC SUPPORT SITE
    Interactive & Communication Systems
    Elluminate (webconferencing)
    Instant Messaging
    YouTube & Facebook
    Where we might go (exploring)…
    Audio/Video companions to Slideshare/workshops
    Video Conferencing…
    Who knows? ;)
  • 85. The history of an academic support wiki…
  • 86. The beginning of…
  • 87. One year later…
    We were going to use
    Tokboxto do live web chats…
    never happened because the college contracted Elluminate.
  • 88. Three months later…
  • 89. Three more after that…
  • 90.
  • 91. 2 Years & 1 month after it was created…
  • 92. Current as of September 23rd, 2011
  • 93. Academic Support @ NEC
    Helping You Connect the Pieces for Academic Success
    Interactive Services & Resources
    People Available Onsite and/or Online
    Learning Coaches, Peer Coaches, & Content Tutors
    • One-to-one appointments in person or via phone, e-mail, Internet, etc.
    • 94. Workshops (online & onsite)
    • 95. Small group assistance (online & onsite)
    • 96. Online Content Area Tutoring – Smarthinking (
  • The Academic Support Team
    Lisa D’Adamo-Weinstein
    Sarah Spence-Stalters
    Kate Stockton
  • 97. Academic Support @ NEC
    Helping You Connect the Pieces for Academic Success
    Apeer coach is an alumna/us or a current undergraduate graduate student or alum trained to guide and encourage other students in improving their academic performance and development as a life-long learner, focusing on general study skills, specific content-areas, navigating college resources, and developing within their Areas of Study.
    They work in both face-to-face and virtual environments.
    Peer coaches are trained under College Reading & Learning Association (CRLA) international standards for peer tutors and are either volunteers, work-study, or practicum students.
    Center-based &
  • 98. Visit us on the WWW @
  • 99. Academic Support @ NEC
    Helping You Connect the Pieces for Academic Success
    Online Services & Resources
    Available 24/7
    Academic Support Website & Workshops
    Course - Self-paced or credit-bearing study & resources
    MyESC Learning Support Tab
    Onine Content Area Tutoring – Smarthinking
    On Facebook
  • 100. Current as of September 23rd, 2011
  • 101.
  • 102.
  • 103. Visit us on SlideShare
  • 104.
    Web Videos and Student Learning
  • 105. Access
    Specially Created Videos for Northeast Center Students’
    Academic Success & Academic Support Resources
  • 106. Access
    Playlists of Videos on
    Academic Success Related Topics
  • 107.
    Helping You Connect the Pieces for Academic Success
  • 108.
  • 109. What is Smarthinking?
    Smarthinking is an online tutorial service that is available to ESC students free of charge 24 hours a day, 7 days a week.
    1st set up your account:
  • 110. 4 ways to connect with a tutor…
    Drop-in, Scheduled, Drop-off, or Ask a Question
  • 111. Questions?
    Northeast Center Office of Academic Support
         Phone     518-783-6203 ext 5939
         Mail        Office of Academic Support
                        SUNY Empire State College – Northeast Center
                        21 British American Blvd.
                        Latham, NY 12110
    Helping You Connect the Pieces for Academic Success
  • 112. Taking
    Tech Interactive…
    Online &
    Academic Support Courses (Study Groups),
    Individual Appointments & Workshops
  • 113. Study Groups
    Dianae: My joker son has already embraced Elluminate. He offered me 10 bucks to turn on my webcam and use a puppet to express myself.
    Es: lol! This is fun, but I like the interaction of a "real" class too
    Ritch: This is the best way to do class that I have ever seen
  • 114.
  • 115. Ritch: okay, not finding the text box, can someone let me know how to do that while Lisa cleans up the page? sorry I missed that
  • 116. Melanie: Rich the text box is the A with the lines in it next to the box we all just wrote in click on the box in the upper left with the A on line paper
  • 117. Jessica: on the left of the text box there is an a then an a with line you click on that and then click a spot on the page
  • 118.  Ritch: Got it! Thanks!
  • 119. Online
    Study Group
    Unplanned &
    Blended Participation
  • 120. Study Groups
    I love taking the online courses
    (in Elluminate)
    Jess: if only i could be working out an doing this all at once
  • 121.
  • 122. Benefits to Students:Study Groups
    Increases range of student interaction.
    Easier to regulate talk time.
    Students participate from a comfortable space of their choice instead of only physical classroom space.
    Access no matter the weather and/or health issues.
    Session recording available for review/absence.
  • 123. Unexpected Benefits to Students
    Diane: By the way, I did just do a job that would have overwhelmed me had I not taken your class. 
    I was hired to moderate a webinar.  Those two sessions in Elluminate had really prepared me for what I was getting into.  We had bases in Albany, Schenectady, Boston, and somewhere in England (and attendees from around the globe).  You should know we had least half a dozen tech/support people involved.  You do an amazing job keeping it together in the virtual classroom!
  • 124. Working One-On-One @ a Distance
  • 125. Keeps the conversation going between meetings…
  • 126.
  • 127.
  • 128. Working at a distance on a paper for an online class – sharing desktops and recording the session for later review…
  • 129. The student’s desktop
  • 130. Benefits to Students:One-on-One
    Josh: i thought it was really cool. i never did anything like this before
    • Provides convenient options for students who are juggling busy schedules
    • 131. Improves opportunities for students to gain familiarity with technology
    • 132. Increases the number of students who can access academic support
    • 133. Recorded sessions can be viewed at any time
  • WorkshopsOnsite & Online
  • 134. Academic Support @ NEC
    How to Participate in the NEC Academic Support & Student Services Elluminate Web Conferencing Room
    First time users will need to follow online instructions carefully and download a JAVA script. This will happen on each computer that you use to access the room for the first time, and it can take 5-10 minutes to complete.
    All users follow this link to access the site:
    The following pages are simplified directions for how to navigate in the Elluminate environment. Additionally, Elluminate provides excellent online training materials accessible at
    This webconferencing room provides you with live and archived access to presentations given by the Office of Academic Support at the Northeast Center. You can participate in the environment in 3 ways – an observer/listener, a text participant, or an audio participant.
    You do not need special equipment to participate UNLESS you want to participate by being able to speak. If you want to speak as part of your participation, you will have to have a headset and microphone. If you do not have a headset and microphone, you will still be able to listen to the presentation and to type in your questions and comments in the CHAT box. If you do want to participate by speaking, then you will need to purchase a headset. Most stores that sell electronics will have a set for about $15-$20.
    Due to prohibitive costs, we are not supporting telephone connections at this time.
  • 135. Follow link to access NEC Academic Support & Student Services Elluminate Web conferencing Room:
    Menu/Tool Bar - Roll your cursor over each icon to see what it does – see next page for detailed view…
    Where the participants will be listed.
    Where the content of the
    will appear
    Space to type in comments, ask questions, etc.
    AUDIO - Adjust volume for receiving (everyone) & for transmitting audio (only if you have a headset). If you have a headset, push TALK when you want to speak.
  • 136.
  • 137.
  • 138. Benefits to Students:Blended Workshops
    • Students become familiar with multiple “faces” of Academic Support
    • 139. Each workshop topic is presented as a “piece of the academic success puzzle”
    • 140. Students who attend feel more comfortable initiating individual appointments
    • 141. Students gain confidence in using technology
  • The next level…
    Video Conferencing
  • 142.
  • 143.
  • 144. The online student was able to see and hear the entire workshop and student panel as he joined us from a café using a wifi network in New Orleans as he was traveling for business…
  • 145.
  • 146.
  • 147. What do I do now?
    Develop a plan
    Photo source:
  • 148. Alexander and Serafass’ (1999) planning model for educational institutions.
    Alexander, W.F., Serfass, R.W. (1999). FuturingTools for Strategic Quality Planning in Education. Quality Press; Milwaukee.
  • 149. ACTIVITY #2 – TechPlanFor Technology & Learning Assistance on Your Campus
    you want to work on when you get back to your campus?
    Directions: What is your number one interest/priority?-- You can determine this based on your center/college’s constraints, $$$, time (workload, seasonal demands, etc.), staff desires/access, student needs, access to technology, etc.
    Defining your top priority…
    Major idea/goal/priority -
    Narrowing it down…
    List at least 3 components related to this idea/goal/priority –
    What research/people/resources/etc. do you need to connect with to get a start on making your idea/goal/priority a reality? Outline some of the first steps you need to take.