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User Testing                 December 2, 2010               Linda Kolker, Instructor                    Sponsored byChambe...
Today’s Agenda1. Fundamentals of User Testing        9:05-9:55 am.  Break: 5 minutes                     9:55-10:00 a.m.2....
The Fundamentals of User Testing                                   3
“Just sit next to someoneand watch them do stuff”                     -- Dana Chisnell                                    ...
Easiest, most effective & cheapest!         You can do it yourself                                  5
Identify           problems                            Choose   Fix                     process:Problems                  ...
Identify           problems                            Choose   Fix                     process:Problems                  ...
The “bible” for do-it-yourself testing                                         8
The springboard Problems with your site                           9
What you need A test plan – “Get it” vs. “key tasks”                                           10
What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test                                ...
What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator                   ...
What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator Main observer    ...
What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator Main observer Ot...
What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator Main observer Ot...
What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator Main observer Ot...
What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator Main observer Ot...
Conduct the tests Facilitator follows the prepared script                                            18
Conduct the tests Facilitator follows the prepared script                                            19
Conduct the tests Facilitator follows the prepared script Main observer takes notes                                     ...
Conduct the tests Facilitator follows the prepared script Main observer takes notes Facilitator and main observer debri...
Practice Guidelines for using the script   (p. 6, handout) Practice the facilitator script   (p. 7 , handout) Read Main...
Conduct the test                   23
Conduct the test Find your sense of humor!! Relax.                                      24
Conduct the test Find your sense of humor!! Relax.FACILITATOR Bookmark your site in “Favorites.”                        ...
Conduct the test Find your sense of humor!! Relax.FACILITATOR Bookmark your site in “Favorites.” Put Google on the scre...
Conduct the test Find your sense of humor!! Relax.FACILITATOR Bookmark your site in “Favorites.” Put Google on the scre...
Conduct the test Find your sense of humor!! Relax.FACILITATOR Bookmark your site in “Favorites.” Put Google on the scre...
Conduct the test Find your sense of humor!! Relax.FACILITATOR Bookmark your site in “Favorites.” Put Google on the scre...
Conduct the test Find your sense of humor!! Relax.OBSERVER Begin taking notes as soon as facilitator starts asking  ques...
Conduct the test Find your sense of humor!! Relax.OBSERVER Begin taking notes as soon as facilitator starts asking  ques...
Conduct the test Find your sense of humor!! Relax.OBSERVER Begin taking notes as soon as facilitator starts asking  ques...
BREAK        33
3… 2…1…                            Lift off!Learn by trial and error. “Mistakes” are part of the plan!If you need help:   ...
3… 2…1…                         Lift off!Learn by trial and error. “Mistakes” are part of the plan!Groups of three. An ext...
Keep track of the time!    Each complete testing session has 30 minutes.        20 minutes for preparation and testing   ...
37
Debrief Immediately after each session, facilitator and observer  discuss session. Observer shares notes. After multiple...
Discussion of exercise                         39
Guidelines on how to fix problems Follow best practices guidelines (resources are at the end  of your handout).          ...
(if enough time) Main take-away?Mandatory: Instructor Evaluations                                    41
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  1. 1. User Testing December 2, 2010 Linda Kolker, Instructor Sponsored byChamber Business Academy and PVCC Workforce Services
  2. 2. Today’s Agenda1. Fundamentals of User Testing 9:05-9:55 am. Break: 5 minutes 9:55-10:00 a.m.2. Conduct Tests 10:00-11:30 a.m.3. Class Debrief 11:30-11:50 am.4. Instructor Evaluations 11:50-noon Restrooms: Go right—at end of hall Vending machines: Left 2
  3. 3. The Fundamentals of User Testing 3
  4. 4. “Just sit next to someoneand watch them do stuff” -- Dana Chisnell 4
  5. 5. Easiest, most effective & cheapest! You can do it yourself 5
  6. 6. Identify problems Choose Fix process:Problems “Get it “vs. “Key tasks” The test: Tester Facilitator Observer RecruitDebrief Testers Define internal roles: Facilitator Observer 6
  7. 7. Identify problems Choose Fix process:Problems “Get it “vs. “Key tasks” The test: Tester Facilitator Observer RecruitDebrief Testers Define internal roles: Facilitator Observer 7
  8. 8. The “bible” for do-it-yourself testing 8
  9. 9. The springboard Problems with your site 9
  10. 10. What you need A test plan – “Get it” vs. “key tasks” 10
  11. 11. What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test 11
  12. 12. What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator 12
  13. 13. What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator Main observer 13
  14. 14. What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator Main observer Other observers 14
  15. 15. What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator Main observer Other observers A place to test 15
  16. 16. What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator Main observer Other observers A place to test A computer or voice recorder 16
  17. 17. What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator Main observer Other observers A place to test A computer or voice recorder 17
  18. 18. Conduct the tests Facilitator follows the prepared script 18
  19. 19. Conduct the tests Facilitator follows the prepared script 19
  20. 20. Conduct the tests Facilitator follows the prepared script Main observer takes notes 20
  21. 21. Conduct the tests Facilitator follows the prepared script Main observer takes notes Facilitator and main observer debrief immediately 21
  22. 22. Practice Guidelines for using the script (p. 6, handout) Practice the facilitator script (p. 7 , handout) Read Main Observer instructions (p. 18, handout) 22
  23. 23. Conduct the test 23
  24. 24. Conduct the test Find your sense of humor!! Relax. 24
  25. 25. Conduct the test Find your sense of humor!! Relax.FACILITATOR Bookmark your site in “Favorites.” 25
  26. 26. Conduct the test Find your sense of humor!! Relax.FACILITATOR Bookmark your site in “Favorites.” Put Google on the screen. 26
  27. 27. Conduct the test Find your sense of humor!! Relax.FACILITATOR Bookmark your site in “Favorites.” Put Google on the screen. Start reading the script. At the appropriate point, go to favorites and bring up your screen. 27
  28. 28. Conduct the test Find your sense of humor!! Relax.FACILITATOR Bookmark your site in “Favorites.” Put Google on the screen. Start reading the script. At the appropriate point, go to favorites and bring up your screen. Make notes only on what you want to explore with user. 28
  29. 29. Conduct the test Find your sense of humor!! Relax.FACILITATOR Bookmark your site in “Favorites.” Put Google on the screen. Start reading the script. At the appropriate point, go to favorites and bring up your screen. Make a note only on what you want to ask user later, for probing (ie: “Chose 2nd link—why?”) 29
  30. 30. Conduct the test Find your sense of humor!! Relax.OBSERVER Begin taking notes as soon as facilitator starts asking questions 30
  31. 31. Conduct the test Find your sense of humor!! Relax.OBSERVER Begin taking notes as soon as facilitator starts asking questions Note where tester has difficulty, and what’s easy 31
  32. 32. Conduct the test Find your sense of humor!! Relax.OBSERVER Begin taking notes as soon as facilitator starts asking questions Note where tester has difficulty, and what’s easy Note anything tester says that seems significant (back at your office, you’ll use a voice recorder) 32
  33. 33. BREAK 33
  34. 34. 3… 2…1… Lift off!Learn by trial and error. “Mistakes” are part of the plan!If you need help:  Ask your observer  Ask your tester (!)  Refer to handout  Ask instructor 34
  35. 35. 3… 2…1… Lift off!Learn by trial and error. “Mistakes” are part of the plan!Groups of three. An extrovert in each triad, if possible.[You know who you are ;-) ]Choose your facilitator. For first round, should be the mostoutgoing, extroverted person.Choose your observer and tester. 35
  36. 36. Keep track of the time! Each complete testing session has 30 minutes.  20 minutes for preparation and testing  3-5 minutes for home page  15 minutes for other pages  10 minutes for debrief (for this class only, tester can participate in debrief).Make sure the third session will have full 30 minutes 36
  37. 37. 37
  38. 38. Debrief Immediately after each session, facilitator and observer discuss session. Observer shares notes. After multiple sessions, meet with team to identify all problems. They’ll be obvious.  Ask yourself: Will a lot of people experience this problem?  Will it cause a serious problem, or is it just an inconvenience? List the problems you’re going to fix before the next round of user testing. Take the worst first. Focus ruthlessly only on the most serious problems, or you’ll never get it done. 38
  39. 39. Discussion of exercise 39
  40. 40. Guidelines on how to fix problems Follow best practices guidelines (resources are at the end of your handout). BUT They are ONLY guidelines. You must do what works best for your users and your site! 40
  41. 41. (if enough time) Main take-away?Mandatory: Instructor Evaluations 41
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