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User testing presentation Presentation Transcript

  • 1. User Testing December 2, 2010 Linda Kolker, Instructor Sponsored byChamber Business Academy and PVCC Workforce Services
  • 2. Today’s Agenda1. Fundamentals of User Testing 9:05-9:55 am. Break: 5 minutes 9:55-10:00 a.m.2. Conduct Tests 10:00-11:30 a.m.3. Class Debrief 11:30-11:50 am.4. Instructor Evaluations 11:50-noon Restrooms: Go right—at end of hall Vending machines: Left 2
  • 3. The Fundamentals of User Testing 3
  • 4. “Just sit next to someoneand watch them do stuff” -- Dana Chisnell 4
  • 5. Easiest, most effective & cheapest! You can do it yourself 5
  • 6. Identify problems Choose Fix process:Problems “Get it “vs. “Key tasks” The test: Tester Facilitator Observer RecruitDebrief Testers Define internal roles: Facilitator Observer 6
  • 7. Identify problems Choose Fix process:Problems “Get it “vs. “Key tasks” The test: Tester Facilitator Observer RecruitDebrief Testers Define internal roles: Facilitator Observer 7
  • 8. The “bible” for do-it-yourself testing 8
  • 9. The springboard Problems with your site 9
  • 10. What you need A test plan – “Get it” vs. “key tasks” 10
  • 11. What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test 11
  • 12. What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator 12
  • 13. What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator Main observer 13
  • 14. What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator Main observer Other observers 14
  • 15. What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator Main observer Other observers A place to test 15
  • 16. What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator Main observer Other observers A place to test A computer or voice recorder 16
  • 17. What you need A test plan – “Get it” vs. “key tasks” Participants – people who will test Facilitator Main observer Other observers A place to test A computer or voice recorder 17
  • 18. Conduct the tests Facilitator follows the prepared script 18
  • 19. Conduct the tests Facilitator follows the prepared script 19
  • 20. Conduct the tests Facilitator follows the prepared script Main observer takes notes 20
  • 21. Conduct the tests Facilitator follows the prepared script Main observer takes notes Facilitator and main observer debrief immediately 21
  • 22. Practice Guidelines for using the script (p. 6, handout) Practice the facilitator script (p. 7 , handout) Read Main Observer instructions (p. 18, handout) 22
  • 23. Conduct the test 23
  • 24. Conduct the test Find your sense of humor!! Relax. 24
  • 25. Conduct the test Find your sense of humor!! Relax.FACILITATOR Bookmark your site in “Favorites.” 25
  • 26. Conduct the test Find your sense of humor!! Relax.FACILITATOR Bookmark your site in “Favorites.” Put Google on the screen. 26
  • 27. Conduct the test Find your sense of humor!! Relax.FACILITATOR Bookmark your site in “Favorites.” Put Google on the screen. Start reading the script. At the appropriate point, go to favorites and bring up your screen. 27
  • 28. Conduct the test Find your sense of humor!! Relax.FACILITATOR Bookmark your site in “Favorites.” Put Google on the screen. Start reading the script. At the appropriate point, go to favorites and bring up your screen. Make notes only on what you want to explore with user. 28
  • 29. Conduct the test Find your sense of humor!! Relax.FACILITATOR Bookmark your site in “Favorites.” Put Google on the screen. Start reading the script. At the appropriate point, go to favorites and bring up your screen. Make a note only on what you want to ask user later, for probing (ie: “Chose 2nd link—why?”) 29
  • 30. Conduct the test Find your sense of humor!! Relax.OBSERVER Begin taking notes as soon as facilitator starts asking questions 30
  • 31. Conduct the test Find your sense of humor!! Relax.OBSERVER Begin taking notes as soon as facilitator starts asking questions Note where tester has difficulty, and what’s easy 31
  • 32. Conduct the test Find your sense of humor!! Relax.OBSERVER Begin taking notes as soon as facilitator starts asking questions Note where tester has difficulty, and what’s easy Note anything tester says that seems significant (back at your office, you’ll use a voice recorder) 32
  • 33. BREAK 33
  • 34. 3… 2…1… Lift off!Learn by trial and error. “Mistakes” are part of the plan!If you need help:  Ask your observer  Ask your tester (!)  Refer to handout  Ask instructor 34
  • 35. 3… 2…1… Lift off!Learn by trial and error. “Mistakes” are part of the plan!Groups of three. An extrovert in each triad, if possible.[You know who you are ;-) ]Choose your facilitator. For first round, should be the mostoutgoing, extroverted person.Choose your observer and tester. 35
  • 36. Keep track of the time! Each complete testing session has 30 minutes.  20 minutes for preparation and testing  3-5 minutes for home page  15 minutes for other pages  10 minutes for debrief (for this class only, tester can participate in debrief).Make sure the third session will have full 30 minutes 36
  • 37. 37
  • 38. Debrief Immediately after each session, facilitator and observer discuss session. Observer shares notes. After multiple sessions, meet with team to identify all problems. They’ll be obvious.  Ask yourself: Will a lot of people experience this problem?  Will it cause a serious problem, or is it just an inconvenience? List the problems you’re going to fix before the next round of user testing. Take the worst first. Focus ruthlessly only on the most serious problems, or you’ll never get it done. 38
  • 39. Discussion of exercise 39
  • 40. Guidelines on how to fix problems Follow best practices guidelines (resources are at the end of your handout). BUT They are ONLY guidelines. You must do what works best for your users and your site! 40
  • 41. (if enough time) Main take-away?Mandatory: Instructor Evaluations 41