2013 HID University Conclusion and Wrap Up
 

2013 HID University Conclusion and Wrap Up

on

  • 723 views

2013 HID University Conclusion and Wrap Up presentation given at the Life Technologies Forensic Seminar Series

2013 HID University Conclusion and Wrap Up presentation given at the Life Technologies Forensic Seminar Series

Statistics

Views

Total Views
723
Views on SlideShare
723
Embed Views
0

Actions

Likes
0
Downloads
6
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

2013 HID University Conclusion and Wrap Up 2013 HID University Conclusion and Wrap Up Presentation Transcript

  • 1Life Technologies™ | Conclusion  –  Wrap-­‐Up   Improving  Customer  Experience  Ini3a3ves  &  Final  Notes  
  • 2Life Technologies™ | LIFE Certificate of Analysis (CoA) App •  Scan  a  product  barcode  from  your   iOS  mobile  device  to  find  your  CoA   document     •  Scan  à  View  /  Store  à  Send  CoAs   •  Supported  on  all  iPhones,  iPod   Touch  and  iPads   Scan to Download Available  now  on  iTunes    
  • 3Life Technologies™ | NEW LIFE HID Website – Improvements Underway SEARCH  MADE  SIMPLE   One  Stop  Search  to  find  all  relevant   HID  resources   APPLICATION  FOCUSED  NAVIGATION   Complete  Workflow  Solu3ons   (Casework,  Database,  +  More)   STAY  CONNECTED   Social  Media,  Upcoming  Events,  and   Communi3es   What’s  Next   www.lifetechnologies.com/hid
  • 4Life Technologies™ | LIFE HID CONNECTED COMMUNITIES   (150+  AcVve)   SHARE   (8000+  Views)   SOCIAL   (150+     Followers)   Mobile        Desktop   ALWAYS  ON  ACCESS   ANYTIME  –  ANYPLACE  -­‐  ANYWHERE   Y-­‐STR  Human_ID  
  • 5Life Technologies™ | §  All  PrepFiler®  Express  Kit  plas3cs,  including  PrepFiler®  LySep  columns,  and   PrepFiler®  96-­‐well  Spin  and  Filter  Plates  are  assembled  and  packaged  in  a   clean  room  environment,  with  minimal  human  interac3on   §  Plas3c  components  above  undergo  “decontamina3on”  by  ethylene  oxide  for   removal  of  any  poten3al  extraneous  DNA   §  These  consumables  are  screened  for  the  presence  of  any  extraneous  human   DNA,  using  internal  kit  QC  methods  on  every  batch  of  kits  produced,  and  by   external  tes3ng  conducted  by  an  independent  third  party  on  a  quarterly   basis   Plastic Consumable Cleanliness Initiatives
  • 6Life Technologies™ | Global On Market Support Structure Jeff Sailus Global On Market Support Technical Leader Ellen Crone (Bishop) US West Tech Support Global Escalation Mark Danus US East Tech Support Global Escalation Combined 44 years HID experience with the company!!! Evelyn Cheung Product Assurance Liwei Qi Product Assurance Yurah Yen Product Assurance
  • 7Life Technologies™ | Global  On  Market  Support  DuVes   § Primary  Contact  for  Tech  Support  for  US  Customers   −  1.888.821.4443  #1   −  hidtechsupport@lifetech.com   §  Global  EscalaVon  support  for  interna3onal  support  teams   §  Customer  Response  –  Develop  test  plans,  perform  tes3ng,  and  write  reports  in   rela3on  to  direct  customer  returns   §  Product  Management  –  perform  valida3on  tes3ng  for  new  products  and/or   workflows  (i.e.  new  instrument)   §  Manufacturing  Support  –    assist  manufacturing  teams  with  laboratory  support   as  necessary  for  HID  specific  products  
  • 8Life Technologies™ | HID  Service  SoluVons   §  HID  Professional  Services  Program  (HPS)   −  Delivery  of  internal  valida3on  programs  and/or  performance  checks  on  any  Applied   Biosystems  HID  product     −  Robo3c  Valida3on/Implementa3on  Support   §  “HID  University”  Training  Programs   −  Comprehensive  suite  of  training  courses  designed  to  provide  con3nuing  educa3on   to  forensic  DNA  analysts   §  LIFE  Center  for  Forensic  Excellence  at  UNTHSC   −  Helps  developing  na3ons  to  rapidly  establish  world-­‐class  database  laboratories   through  a  unique  cer3ficate  training  program   Advisory   ConsulVng   Complete  Laboratory   IntegraVon  and  ValidaVon   Analyst  Training   Programs   On-­‐site  Support  and   Training  
  • 9Life Technologies™ | Instruments & Services Portal The Instruments & Services Portal is a free, on-line tool to manage instrument use and care. Launched October 2012 in North America & Europe Winner of the 2012 Oracle Innovation Award www.lifetechnologies.com/ISPortal    
  • 10Life Technologies™ | DashBoard
  • 11Life Technologies™ | Instruments & Services Portal Video 11
  • 12Life Technologies™ | THANK YOU!! Ariana Wheaton Senior Market Development Manager- Americas Life Technologies Phone: 650.533.8501 Email: ariana.wheaton@lifetechnologies.com FOR FORENSIC OR PATERNITY USE ONLY. ©2013 Life Technologies Corporation. All rights reserved. The trademarks mentioned herein are the property of Life Technologies Corporation and/or its affiliate(s) or their respective owners. The content provided herein may relate to products that have not been officially released and is subject to change without notice.