Andrew James

Introduction
Andrew James
Manager – Corporate Systems
BT Financial Group
Wealth Support
CIO Office
Finance & Risk
Infrastructure
Marketing
Shared Applications

Innovation is evolving

Training is key
Back up the
introduction of new
innovations with
training
If it was that intuitive –
everyone would have
thought of it
Lack of training can lead
to poor take‐up or even
loss of productivity

Web 2.0
Method to engage with
Gen X or Y
Fight it or embrace it?
Social Networking use
Find connections
inherent within existing
systems

5 Barriers to Innovation
1. Inadequate Funding
2. Risk Avoidance
3. Siloing
4. Time Commitments
5. Incorrect Measures