Peter Coroneos Chief Executive Internet Industry Association (IIA) Mind the Gap Thought Leadership Series Melbourne – 7 August, 2008 Hyerconnectivity and eTransformation

About the IIA Australia’s national internet industry organisation (est.1995) Over 200 corporate members include... - telecommunications carriers - web and software developers - content creators and publishers - internet service providers - educational & training firms - local government agencies - law firms - portals and SN sites - internet research analysts - hardware vendors - online advertisers - internet security providers - businesses with a Net presence

Australia’s national internet industry organisation (est.1995)

Over 200 corporate members include...

- telecommunications carriers - web and software developers

- content creators and publishers - internet service providers

- educational & training firms - local government agencies

- law firms - portals and SN sites

- internet research analysts - hardware vendors

- online advertisers - internet security providers

- businesses with a Net presence

As a voice for the industry, the IIA provides policy input to government and advocacy on a range of business and regulatory issues, to promote laws and initiatives which enhance access, equity, reliability and growth of the medium within Australia Promoting a safer fairer more trusted internet Our mission

As a voice for the industry, the IIA provides policy input to government and advocacy on a range of business and regulatory issues, to promote laws and initiatives which enhance access, equity, reliability and growth of the medium within Australia

Promoting a safer fairer more trusted internet

ATAC 2006 Employ er Benefits: Office space Recruitment and retention Absenteeism Productivity improvements eg. 1440 CFOs: Which incentives most effective in attracting top accounting candidates?” Telecommuting and/or flexible work schedules ranked third after salary and benefits/insurance Source: Robert Half Int’l 2008 Teleworking Employ ee Benefits: Commuting time Fuel consumption CO 2 emissions Work/life balance

ATAC 2006

Employ er Benefits:

Office space

Recruitment and retention

Absenteeism

Productivity improvements

eg. 1440 CFOs: Which incentives most effective in attracting top accounting candidates?” Telecommuting and/or flexible work schedules ranked third after salary and benefits/insurance Source: Robert Half Int’l 2008

Employ ee Benefits:

Commuting time

Fuel consumption

CO 2 emissions

Work/life balance

Web 2.0 Web 2.0 technologies allow masses of people to connect and allow for rapid prototyping, failure, and adaptation. From ‘Groundswell’ (Forrester Research, 2006) Groundswell: A social trend in which people use technologies to get the things they need from each other, rather than from traditional institutions like corporations

Web 2.0 technologies allow masses of people to connect and allow for rapid prototyping, failure, and adaptation.

From ‘Groundswell’ (Forrester Research, 2006)

Groundswell: A social trend in which people use technologies to get the things they need from each other, rather than from traditional institutions like corporations

Nortel Study May 2008 ‘ The Hyperconnected: Here they Come’ 7 devices, 9 connectivity applications 16% of total information workforce currently hyperconnected; this will escalate to 40% The boundary between work and personal connectivity is blurring; more than a third use SN for both Expectation for a hyperconnected environment – it will become a condition of employment

‘ The Hyperconnected: Here they Come’

7 devices, 9 connectivity applications

16% of total information workforce currently hyperconnected; this will escalate to 40%

The boundary between work and personal connectivity is blurring; more than a third use SN for both

Expectation for a hyperconnected environment – it will become a condition of employment

The rise and rise of the humble blog Growing from relative obscurity circa 2003 there are now over 100 million blogs worldwide

Appreciate the scale If MySpace were a country it would be the seventh biggest ahead of Russia

The Cluetrain Manifesto “ Employees are getting hyperlinked even as markets are. Companies need to listen carefully to both. Mostly, they need to get out of the way so intranetworked employees can converse directly with internetworked markets.” The ‘Talent Wars’ Networked knowledge workers can change employers over lunch. Your own "downsizing initiatives" taught us to ask the question: "Loyalty? What's that?"

“ Employees are getting hyperlinked even as markets are.

Companies need to listen carefully to both.

Mostly, they need to get out of the way so intranetworked employees can converse directly with internetworked markets.”

The ‘Talent Wars’

Networked knowledge workers can change employers over lunch. Your own "downsizing initiatives" taught us to ask the question: "Loyalty? What's that?"

Cluetrain ‘theses’ There are two conversations going on. One inside the company. One with the market. In most cases, neither conversation is going very well. Almost invariably, the cause of failure can be traced to obsolete notions of command and control. As policy, these notions are poisonous. As tools, they are broken. Command and control are met with hostility by intranetworked knowledge workers and generate distrust in internetworked markets. These two conversations want to talk to each other. They are speaking the same language. They recognise each other's voices.

There are two conversations going on. One inside the company. One with the market.

In most cases, neither conversation is going very well. Almost invariably, the cause of failure can be traced to obsolete notions of command and control.

As policy, these notions are poisonous. As tools, they are broken. Command and control are met with hostility by intranetworked knowledge workers and generate distrust in internetworked markets.

These two conversations want to talk to each other. They are speaking the same language. They recognise each other's voices.

“ I'm more productive when I'm happy, and I'm happiest when I'm allowed the freedom and responsibility to get my job done in the way that best suits me. If I feel repressed then I resent it, stop caring about my job, and become a miserable clock-watching drone.”

“ I'm more productive when I'm happy, and I'm happiest when I'm allowed the freedom and responsibility to get my job done in the way that best suits me. If I feel repressed then I resent it, stop caring about my job, and become a miserable clock-watching drone.”

Examples The Mini USA American branch of BMW’s Mini Cooper line, tracks everything being said about its brand everywhere on line—in blogs, discussion groups, forums, MySpace pages and much more—then uses what it learns to guide advertising campaigns.

The Mini USA American branch of BMW’s Mini Cooper line, tracks everything being said about its brand everywhere on line—in blogs, discussion groups, forums, MySpace pages and much more—then uses what it learns to guide advertising campaigns.

At Hewlett-Packard Executives log into their individual blogs each morning to join the ongoing online conversation about each of their product lines, immediately responding to customer problems and concerns.

At Hewlett-Packard Executives log into their individual blogs each morning to join the ongoing online conversation about each of their product lines, immediately responding to customer problems and concerns.

Ernst & Young recruits many of the 3,500 college graduates it hires every year using a career group on Facebook, where it not only posts job information but also answers individual questions from prospective employees.

Ernst & Young recruits many of the 3,500 college graduates it hires every year using a career group on Facebook, where it not only posts job information but also answers individual questions from prospective employees.

Air Products and Chemicals Inc. Internal Social Network. They call it their “expertise locator” and use it to connect people with shared skills and interests. They are able to create amazing ad-hoc work groups creating synergies amongst the most talented experts in their organisation.

Air Products and Chemicals Inc.

Internal Social Network. They call it their “expertise locator” and use it to connect people with shared skills and interests. They are able to create amazing ad-hoc work groups creating synergies amongst the most talented experts in their organisation.

Networked individualism Empirical work in 1998 established data to counter the dystopian argument that internet involvement was associated with social isolation The supposed ICT-driven transformation of work to networked organisations is only partially fulfilled in practice. The organisational constraints of departmental organisation (including power) and physical proximity continued to play important roles. Source: Wikipedia

Empirical work in 1998 established data to counter the dystopian argument that internet involvement was associated with social isolation

The supposed ICT-driven transformation of work to networked organisations is only partially fulfilled in practice. The organisational constraints of departmental organisation (including power) and physical proximity continued to play important roles.

Source: Wikipedia

GROUP-BASED SOCIETY United Family Shared Community Neighborhoods Voluntary Organizations Face-to-Face Spaces Focused Work Unit Job in a Company Autarky Office, Factory Ascription Hierarchies Conglomerates Cold War Blocs NETWORKED SOCIETY Serial Marriage, Mixed Custody Multiple, Partial Personal Nets Dispersed Networks Informal Leisure Computer-Mediated Communication Public Private Spaces Networked Organisations Career in a Profession Outsourcing Airplane, Internet, Cellphone Achievement Matrix Management Virtual Organisations/Alliances Fluid, Transitory Alliances Wellman 2001

GROUP-BASED SOCIETY

United Family

Shared Community

Neighborhoods

Voluntary Organizations

Face-to-Face

Spaces

Focused Work Unit

Job in a Company

Autarky

Office, Factory

Ascription

Hierarchies

Conglomerates

Cold War Blocs

Challenges Interpersonal alienation among some Vulnerability of technology to crime and security threats Technology supporting the hyperconnected has become mission critical But increases the risk of information leakage Privacy and the surveillance culture

Interpersonal alienation among some

Vulnerability of technology to crime and security threats

Technology supporting the hyperconnected has become mission critical

But increases the risk of information leakage

Privacy and the surveillance culture

Resources Teleworking – www.teleworkaustralia.net The Cluetrain Manifesto www.cluetrain.com Groundswell: winning in a world transformed by social technologies www.groundswell.forrester.com The Hyperconnected www.nortel.com

Teleworking – www.teleworkaustralia.net

The Cluetrain Manifesto www.cluetrain.com

Groundswell: winning in a world transformed by social technologies www.groundswell.forrester.com

The Hyperconnected www.nortel.com

www.iia.net.au