Guidelines to restructure the jumble of management information

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Management Information: Everywhere and Nowhere …

Management Information: Everywhere and Nowhere
How to restructure the jumble of management information?
Step 1: What is the objective: who will use it for which decision?
Step 2: Based on the objective, determine the information need
Step 3: The Management Information will only be effective when presented in a certain way: How often? Which reference or benchmark? Which fashion?
Step 4: To create the Management Information, we need a well-defined process including responsibilities and tooling

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  • 1. Management Information
    Guidelines to restructure the jumble of management information
  • 2. Management Information: Everywhere and Nowhere
    “Dimensions differ, however, the sum of the dimensions is not aligned”
    “Each staff departments delivers its own report, but I like to know how these data is linked”
    “All managers get the same information, for some useful, for others, it is just not what they need”
    “My organization has a lot of information, but does it really help my managers in taking better decisions?”
    “I use my monthly report for both strategic as operational decisions, however, it feels that I just need some more reflection now and then”
    “My reference data to compare my actuals is not useful; budget is out of date and my peers are in a completely different situation”
    “The KPIs in my managers report differ significantly compared to my monthly report”
    How to restructure the jumble of management information?
  • 3. Step 1: What is the objective: who will use it for which decision?
    Objectives
    Target Group / Users
    Group Management
    Unit managers
    Shared Service managers
    Project managers
    Account managers
    Product managers
    Etc.
    Type of Decisions
    Strategicdecisions
    Operational decisions
    Ad hoc or one-off decisions
    Etc.
    Reporting not customized to decision-making and users is not effective
  • 4. Step 2: Based on the objective, determine the information need
    Need
    The set of reported KPIs is aligned with strategy and consistent with the role of the user
  • 22. Step 3: The Management Information will only be effective when presented in a certain way: How often? Which reference or benchmark? Which fashion?
    Effectiveness
    Reporting with realistic but challenging reference data will stimulate performance
  • 37. Step 4: To create the Management Information, we need a well-defined process including responsibilities and tooling
    Realization
    Analyzing data from several perspectives, not just financials, will bring new insights
  • 51. Conclusion: The Management Information Framework will help you in creating a set of consistent decision-support information
    Realization
    Objectives
    Target Group / users
    Type of decisions
    Process
    Group
    Business Unit
    Strategic
    Opera-tional
    Define MI
    Prepare reports
    Business Line

    One-off

    Analysis
    Maintenance
    Responsibilities (RACI)
    Need
    Tooling
    Types of information
    Policy Statement
    Financial
    Delivery
    Data warehouse
    Microsoft office
    Sales
    HR
    ERP

    Risk

    Scope
    Client view
    Organization
    Effectiveness
    Project view

    Presentation
    Reference
    Frequency
    Status
    Continuously
    Weekly
    Past period
    Past year
    Online tool
    PowerPoint
    Confidential
    Validation
    Monthly
    Quarterly
    Budget
    Forecast
    Spread-sheet
    Graphs
    Level of detail
    Yearly
    Ad hoc
    Peers

    Dashboard
    Text
  • 52. Ir. L.Y. (Liesbeth) Bout RC
    Tel: +31 30 689 0388
    Mob: +31 6 15 030 372
    liesbeth.bout@capgemini.com
    www.capgeminiconsulting.nl
    Capgemini Consulting is the strategy and transformationconsulting brand of Capgemini Group