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CiL2009 -- Reference Odyssey: Still dealing with real people.

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Track D202: Reference Odyssey: Still dealing with real people. (my half of the presentation, anyway)

Track D202: Reference Odyssey: Still dealing with real people. (my half of the presentation, anyway)

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  • Transcript

    • 1.  
    • 2. All of my “ex”s live in cyberspace…
    • 3.  
    • 4. Real librarians, Real searches
      • Q & A NJ: www.qandanj.org
      • Library of Congress Reference Chat: http:// www.loc.gov/rr/askalib
      • Ask Here PA: http://www.askherepa.org
      • Ask NYPL: http://www.nypl.org/questions
      • AskON: (Ontario, CA) http:// askon.ca
      • Find it Virginia: http://www.finditva.com
      • Ask a UC Librarian: http://www.library.ucsb.edu/help/ask/index.html
      • Know it now: (Ohio) http://www.knowitnow.org
      • Bernard Becker Medical Library: http://becker.wustl.edu/libdept/commout/chat.html
      • Ask an NJIT Librarian: http://library.njit.edu/researchhelpdesk/askus.php
      • University of South Florida: http://www.lib.usf.edu/public/index.cfm?Pg=AskaLibrarian
      • AskHomer: (UConn) http://www.lib.uconn.edu/help/askHomer
      • MassAnswers: http://www.massanswers.org
      • NClive: http://nclive.lib.unc.edu
      • AskNow: (Kansas City PL) http://kclibrary.org/about/contactchat.cfm
      • L-Net: (Oregon Live) http://www.oregonlibraries.net
      • Seattle Public Library: http://www.spl.org/default.asp?pageID=info_help_ask_chat
      • AskWhyKY: (Kentucky) http:// www.askwhyky.org
    • 5. Is it live, or is it … not?
      • [Craig 11:34:39] : I need some info about Queen Victoria
      • [Librarian 11:35:03]: Hi! Welcome to your QandANJ.org reference session.  I'm reading over the information that you've provided and will be with you in just a moment.
      • [Librarian 11:35:22]: http://www.victorianweb.org/vn/victor6.html
      • [Craig 11:35:34]: Hello?
      • [Librarian 11:36:25]: I am sending some Queen Victoria links.
      • [Craig 11:36:33]: ok
      • [Librarian 11:36:03]: http://www.royal.gov.uk/output/Page118.asp
      • [Librarian 11:39:03]: Here’s another one: http:// en.wikipedia.org/wiki/Victoria_of_the_United_Kingdom
      • [Librarian 11:39:13]: I hope these will be enough to get you started.
      • [Craig 11:39:22]: Ok …
      • [Librarian 11:39:29]: Bye bye.
      • [Librarian 11:39:32]: Librarian ended chat session.
    • 6. One Short Minute
    • 7. Step 1: Welcome the Patron
      • [Librarian 11:02:47]: Librarian 'NJCU Laura' has joined the session. [Librarian 11:03:05]: Hi, Craig, welcome to QandA NJ! How are you today? [Craig 11:03:17]: I'm good. [Librarian 11:03:21]: Great ... [Librarian 11:03:33]: I'm just gonna ask you a few questions before I start sending you stuff, ok? [Craig 11:03:37]: Ok
    • 8. Step 2: Get some background info…
      • [Librarian 11:03:57]: I'm assuming it's a college assignment since you have an edu email but correct me if I'm wrong [Librarian 11:04:09]: Did your prof give you any guidelines for materials? [Craig 11:04:15]: it's for British History I [Craig 11:04:31]: Yes, it's college [Librarian 11:04:39]: Ok ... any guidelines? like did he/she say you need to use books, articles, websites? [Librarian 11:04:44]: or is it pretty open?
    • 9. Step 3: Let them know how long this’ll be …
      • [Librarian 11:05:28]: I'll see what I can find on Victoria then ... it shouldn't take too long, there's a lot on her. [Craig 11:05:36]: ok [Librarian 11:05:43]: here comes a short bio from the monarchy's official web site. let me know what you think. [Librarian 11:05:55]: http://www.royal.gov.uk/output/Page118.asp [Craig 11:06:13]: This is cool.
    • 10. Step 4: Don’t be afraid of smileys!
      • [Librarian 11:06:48]: The next one is about the British empire during Victoria's reign ... it's from a tv program. http:// www.pbs.org/empires/victoria / [Craig 11:07:38]: Awesome [Librarian 11:08:01]: glad you liked it. :-)
    • 11. Step 5: Never leave them wanting more …
      • [Librarian 11:09:48]: Would you like more sources, or will those three be enough to get you started? [Craig 11:10:03]: This is good enough. I gotta go anyway. [Librarian 11:10:11]: Ok, great. [Craig 11:10:19]: Thanks for your help! :) [Librarian 11:10:28]: Thanks for using QandA NJ and please feel free to visit us in the future. [Craig 11:10:39]: bye! :)
    • 12. Dealing with Griefers
    • 13. Options for dealing with Griefers
      • Be Professional
      • Be Polite
      • Record Everything
      • Contact an Administrator
      • /ignore
    • 14. (Not actually an option)
    • 15.
      • Craig Anderson
      • Kean University Library
      • [email_address]
      • 908-737-4602
      • http://librarianinreallife.wordpress.com
      • IM: keanlibrarian [AIM, Yahoo, MSN, Meebo]
      • Second Life: Draconius Merlin
      • Twitter: LibraryGuy
      • SlideShare: LibraryGuy
      • World of Warcraft: Lachrymae, Blackthorne [Lightbringer]; Jacquelyn, Melvil [Aerie Peak]