CiL2009 -- Reference Odyssey: Still dealing with real people.

  • 1,020 views
Uploaded on

Track D202: Reference Odyssey: Still dealing with real people. (my half of the presentation, anyway)

Track D202: Reference Odyssey: Still dealing with real people. (my half of the presentation, anyway)

More in: Education
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
No Downloads

Views

Total Views
1,020
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
14
Comments
0
Likes
1

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1.  
  • 2. All of my “ex”s live in cyberspace…
  • 3.  
  • 4. Real librarians, Real searches
    • Q & A NJ: www.qandanj.org
    • Library of Congress Reference Chat: http:// www.loc.gov/rr/askalib
    • Ask Here PA: http://www.askherepa.org
    • Ask NYPL: http://www.nypl.org/questions
    • AskON: (Ontario, CA) http:// askon.ca
    • Find it Virginia: http://www.finditva.com
    • Ask a UC Librarian: http://www.library.ucsb.edu/help/ask/index.html
    • Know it now: (Ohio) http://www.knowitnow.org
    • Bernard Becker Medical Library: http://becker.wustl.edu/libdept/commout/chat.html
    • Ask an NJIT Librarian: http://library.njit.edu/researchhelpdesk/askus.php
    • University of South Florida: http://www.lib.usf.edu/public/index.cfm?Pg=AskaLibrarian
    • AskHomer: (UConn) http://www.lib.uconn.edu/help/askHomer
    • MassAnswers: http://www.massanswers.org
    • NClive: http://nclive.lib.unc.edu
    • AskNow: (Kansas City PL) http://kclibrary.org/about/contactchat.cfm
    • L-Net: (Oregon Live) http://www.oregonlibraries.net
    • Seattle Public Library: http://www.spl.org/default.asp?pageID=info_help_ask_chat
    • AskWhyKY: (Kentucky) http:// www.askwhyky.org
  • 5. Is it live, or is it … not?
    • [Craig 11:34:39] : I need some info about Queen Victoria
    • [Librarian 11:35:03]: Hi! Welcome to your QandANJ.org reference session.  I'm reading over the information that you've provided and will be with you in just a moment.
    • [Librarian 11:35:22]: http://www.victorianweb.org/vn/victor6.html
    • [Craig 11:35:34]: Hello?
    • [Librarian 11:36:25]: I am sending some Queen Victoria links.
    • [Craig 11:36:33]: ok
    • [Librarian 11:36:03]: http://www.royal.gov.uk/output/Page118.asp
    • [Librarian 11:39:03]: Here’s another one: http:// en.wikipedia.org/wiki/Victoria_of_the_United_Kingdom
    • [Librarian 11:39:13]: I hope these will be enough to get you started.
    • [Craig 11:39:22]: Ok …
    • [Librarian 11:39:29]: Bye bye.
    • [Librarian 11:39:32]: Librarian ended chat session.
  • 6. One Short Minute
  • 7. Step 1: Welcome the Patron
    • [Librarian 11:02:47]: Librarian 'NJCU Laura' has joined the session. [Librarian 11:03:05]: Hi, Craig, welcome to QandA NJ! How are you today? [Craig 11:03:17]: I'm good. [Librarian 11:03:21]: Great ... [Librarian 11:03:33]: I'm just gonna ask you a few questions before I start sending you stuff, ok? [Craig 11:03:37]: Ok
  • 8. Step 2: Get some background info…
    • [Librarian 11:03:57]: I'm assuming it's a college assignment since you have an edu email but correct me if I'm wrong [Librarian 11:04:09]: Did your prof give you any guidelines for materials? [Craig 11:04:15]: it's for British History I [Craig 11:04:31]: Yes, it's college [Librarian 11:04:39]: Ok ... any guidelines? like did he/she say you need to use books, articles, websites? [Librarian 11:04:44]: or is it pretty open?
  • 9. Step 3: Let them know how long this’ll be …
    • [Librarian 11:05:28]: I'll see what I can find on Victoria then ... it shouldn't take too long, there's a lot on her. [Craig 11:05:36]: ok [Librarian 11:05:43]: here comes a short bio from the monarchy's official web site. let me know what you think. [Librarian 11:05:55]: http://www.royal.gov.uk/output/Page118.asp [Craig 11:06:13]: This is cool.
  • 10. Step 4: Don’t be afraid of smileys!
    • [Librarian 11:06:48]: The next one is about the British empire during Victoria's reign ... it's from a tv program. http:// www.pbs.org/empires/victoria / [Craig 11:07:38]: Awesome [Librarian 11:08:01]: glad you liked it. :-)
  • 11. Step 5: Never leave them wanting more …
    • [Librarian 11:09:48]: Would you like more sources, or will those three be enough to get you started? [Craig 11:10:03]: This is good enough. I gotta go anyway. [Librarian 11:10:11]: Ok, great. [Craig 11:10:19]: Thanks for your help! :) [Librarian 11:10:28]: Thanks for using QandA NJ and please feel free to visit us in the future. [Craig 11:10:39]: bye! :)
  • 12. Dealing with Griefers
  • 13. Options for dealing with Griefers
    • Be Professional
    • Be Polite
    • Record Everything
    • Contact an Administrator
    • /ignore
  • 14. (Not actually an option)
  • 15.
    • Craig Anderson
    • Kean University Library
    • [email_address]
    • 908-737-4602
    • http://librarianinreallife.wordpress.com
    • IM: keanlibrarian [AIM, Yahoo, MSN, Meebo]
    • Second Life: Draconius Merlin
    • Twitter: LibraryGuy
    • SlideShare: LibraryGuy
    • World of Warcraft: Lachrymae, Blackthorne [Lightbringer]; Jacquelyn, Melvil [Aerie Peak]