The Library Manager-Teacher

Managing Library 2.0 The Library Manager-Teacher ILA 2007

Empowering
an enthusiastic staff
to embrace change
and innovate
to improve
patron service.

The Cluetrain Manifesto
“#50 Today, the org chart is hyperlinked, not hierarchical. Respect for hands-on knowledge wins over respect for abstract authority.
#51 Command-and-control management styles both derive from and reinforce bureaucracy, power tripping and an overall culture of paranoia.

2.0 management requires…
Openness
Innovation
Sharing
Decentralization
Participation
Trust

Librarian’s 2.0 Manifesto
I will become an active participant in moving my library forward.
I will recognize that libraries change slowly, and will work with my colleagues to expedite our responsiveness to change.
I will be courageous about proposing new services and new ways of providing services, even though some of my colleagues will be resistant.

Librarian’s 2.0 Manifesto
I will let go of previous practices if there is a better way to do things now, even if these practices once seemed so great.
I will take an experimental approach to change and be willing to make mistakes .
I will enjoy the excitement and fun of positive change and will convey this to colleagues and users.

Ways to generate staff buy-in…
Listen to staff
Involve staff in planning
Tell stories
Manage projects well
Offer training 2.0: let everyone play & experience

Transformation timeline
12/05
Blogspot blog
9/06 Computer classes, new website with RSS and online events calendar 2/07 IM Reference Summer 2007 YA podcasting theatre; MySpace page; Flickr; LibraryThing

What's next?

2.0 managers must…
Overcome the Responsibility Virus
Create a collaborative culture
Generate staff buy-in

What do you do when you don’t have support?
Manage “up”
Show how the change will address a specific user need.
Develop clear policies and procedures.
Show successful examples from comparable libraries.
Explain how the change will benefit staff .
Find low/no-cost ways to implement change.
Build a prototype.
Include a timeframe and implementation plan.
Address sustainability and mission-appropriateness.

Manage “laterally”
Build a coalition with other middles.
Share the workload
Be willing to break down “department” barriers in service of patrons.

Manage “down”
During staff training, explain how and why patrons need or would use the tool.
Provide useful training tools.
Train the trainer.
During the launch phase, be prepared to dedicate lots of time to ensure project success.

The Library Manager-Teacher…
… creates opportunities
for change
to happen
from all directions!

The Library Manger-Teacher
Avoid “little library” syndrome.
Collaborate on a mission/vision statement.
Create time for learning and play.
Field trips
Mini-retreats
Allow others to become experts.

The Library Manager-Teacher
Do “Evaluation 2.0”
Collaborate
Use employee self-evals
Share 2.0 goals among staff
Maintain learning momentum and follow up.
Change in stages
Play, try, evaluate, and plan for what’s next

What's next?
Del.icio.us
Podcasting in Adult Services
Book Discussion blog or bulletin board
???

Managing Library 2.0 The Library Manager-Teacher
Rana Hutchinson Salzmann
Head of Reference & Electronic Services
Brookfield, IL Public Library
[email_address]

The Library Manager-Teacher

by Library_Rana on Oct 12, 2007

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The Library Manager-Teacher — Presentation Transcript