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Slips, Trips and Falls Hospitality Case Study
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Slips, Trips and Falls Hospitality Case Study

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A major operator of vacation timeshare properties faced a problem across its many resorts: losses due to slips, trips and falls were on the rise. Keeping vacationers happy – and safe – meant ...

A major operator of vacation timeshare properties faced a problem across its many resorts: losses due to slips, trips and falls were on the rise. Keeping vacationers happy – and safe – meant developing a plan of action.

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    Slips, Trips and Falls Hospitality Case Study Slips, Trips and Falls Hospitality Case Study Document Transcript

    • CASE STUDIES: from Liberty Mutual Insurance Risks Never Take a Vacation Industry HOSPITALITY Area of Risk SLIPS, TRIPS AND FALLS A major operator of vacation timeshare properties faced a problem across its many resorts: losses due to slips, trips and falls were on the rise. Keeping vacationers happy – and safe – meant developing a plan of action. Setting a Performance Target The company set an aggressive goal of reducing general liability (GL) and slip/ trip/fall claim frequency rates by 7%. With that in mind, the company called Liberty Mutual Insurance to help. Loss Control Recommendations • Repair the areas of peeling flooring around the pool deck BY THE NUMBERS $41,015 actual savings based on the average cost per slip/trip/ fall and the reduction of claims 69% reduction in frequency of guest slips/trips/falls $585,000 in annual savings, the equivalent of an additional 1,465 room nights sold • Repair cracked pavers between the main pool and the back door of the lobby • Paint edges of curbing a bright color to highlight changes in elevation • Post signage to inform guests about the drainage area in the grass near the pool • Conduct on-site Hospitality Safety Training Courses for resort personnel, with information on how to proactively identify and control potential risks Exceeding Goals In the year following the company’s initial consultation, GL loss frequency was reduced by nearly 20%. Even more impressive was the frequency of guest slips and falls was reduced by 69%. This translates into $585,000 in savings, the equivalent of 1,465 additional room nights sold. Questions? Please contact your Liberty Mutual representative. www.libertymutualgroup.com/business The strategies and examples are for marketing and illustration purposes only. © 2012 Liberty Mutual Group. All rights reserved. Insurance underwritten by Liberty Mutual Insurance Co., Boston, MA, or its affiliates or subsidiaries. CM 3115 5/12