Library Advocacy:The Un-quiet ZoneAdvocacy for Library Friends
What We’ll Learn Together Today• Why Be an Advocate• What Advocacy Is All About• What Are The Basics  – Organizing  – Mess...
What We’ll Learn Together Today• Developing an Effective Message• Case Studies  – Jervis Public Library  – White Plains Pu...
Giving Credit Where It Is Due• Wellstone Action  – Founded in memory of Paul Wellstone, MN    Senator who believed in the ...
Some Advocates We’ve Known              • John Brown                – Leading Abolitionist                – Anti-Slavery A...
Some Advocates We’ve Known              • Eleanor Roosevelt                – First Lady                – Human Rights     ...
Some Advocates We’ve Known              • Eunice Kennedy                Shriver                – Founder of the Special   ...
Some Advocates We’ve Known              • Cesar Chavez                – President, United                  Farm Workers   ...
Some Advocates We’ve Known              • Marian Wright                Edelman                – President, Children’s     ...
Some Advocates We’ve Known              • Dr. Martin Luther                King, Jr.                – President, Southern ...
Some Advocates We’ve Known              • Harvey Milk                – Martyred San                  Francisco Supervisor ...
Some Advocates We’ve Known              • Ted Kennedy                – U.S. Senator                – Health Care Reform   ...
Some advocates We’ve Yet to Meet     Any of these    people could be         you!
Why Be An Advocate?• “If I am not for myself,  who will be for me?  And when I am for  myself, what am I?  And if not now,...
Why Be An Advocate• If we don’t stand up for libraries, who will?• If we do stand up for libraries  – Our staff will  – Ou...
Why Be An Advocate?• Stand up for what you believe in  – Frame the debate and determine the message• Express your passion ...
What Is Advocacy All About?• Taking action to impact an issue  – Why you want to take action?  – What do you want to accom...
What Is Advocacy All About?• Advocacy comes alive as a campaign  – Effective message that moves people to    action  – Ser...
Advocacy as Program• Develop a core advocacy group• Develop advocacy programs where the  public can come and learn• Make s...
Lobbying as an Advocacy Tactic• Lobbying is a specific form of advocacy• Ask an elected official to take a stand and  vote...
Key Components ofan Advocacy Campaign• Strong leadership       • Determine targets to  – Coordinate with the     pressure ...
Strong Leadership• Essential to have someone in charge  – Campaigns require planning, focus, discipline    and organizatio...
Clear Goals• Articulate vision  – Have a clear understanding of what you’re    trying to accomplish  – Can not be all thin...
Strong, clear message• Clear, concise• You define it  – Don’t let opposition define your message• Internal message  – What...
Determine targets• Who are you trying to impact  – Policy makers  – Decision makers  – Elected Officials• Helps determine ...
Organize people• Organize People  – Excite your base with your message  – Gain their commitment to act  – Give them specif...
Determine tactics• Personal visits with targets• Letters, faxes, e-mails, postcards and phone  calls to targets• Rallies a...
Determine tactics• Remember, balance resources with tactics• The more personal the tactic, the greater  the impact  – In-d...
Things to remember• Coordinate efforts and message with the  Library• Define victory by having realistic goals  – Celebrat...
Focus: Developing Your Message• Can have great goals, innovative tactics,  know who to target• But without clear, compelli...
Focus: Developing Your Message• Your message is the core argument• Must be the foundation upon which all  organizing is ba...
Focus: Developing Your Message• Message based in values should be succinct,  compelling and understandable• Paul Wellstone...
Why Friends Groups Can Develop CompellingMessages on Behalf of their Library• Because it can be grounded in the experience...
What Makes a Message Good?• Connecting a person’s interests and  values  – Start with what a person already knows and    t...
What Makes a Message Good?• Empowering people to participate and act• Take away a good feeling from being a  part of the c...
What Do We Mean By“Essential Service?”                 Library         Fire                Police    Health Care          ...
We Impact People’s Lives
But, Libraries Help People Find Jobs• Less than 44% of top 100 US retailers accept in-  store applications  – People come ...
We Help People Save Money • Borrowing from   collections saves   people money      – Americans visited 1.3        billion ...
We Put Hard-Earned Tax DollarsTo Good Use• Libraries demonstrate a great public  service return on investment• ROI calcula...
We Put Hard-Earned Tax DollarsTo Good Use• Not just hardware, also expertise  – Google gives patron 50,000 responses  – Li...
Focus: Developing Your Message• Message BoxWhat we are saying   What they are sayingabout ourselves      about themselvesW...
Message BoxWhat Library Says             What the anti-taxAbout Itself                  people say about                  ...
Message BoxLibrary on Anti-Tax                   Anti-Tax on LibraryAnti-library=anti-family,             Waste of taxpaye...
Case Study: Jervis Public LibraryAssociation Library, chartered to serve the City of Rome, service pop. 34,950  • Jervis w...
Case Study: Jervis Public Library • Rebrand based on community values • Advocacy campaign based on clear   message that th...
Case Study: Jervis Public Library• Strong leadership  – Lisa Matte, library director, with solid support    of her board• ...
Case Study: Jervis Public Library• Strong, clear message  – Jervis is essential to the vitality of our    community and to...
Case Study: Jervis Public Library• Organize people  – Board and volunteers  – Supporters• Determine tactics  – Targeted ma...
Case Study: Jervis Public Library• Use media  – Traditional     • Strategy was to keep it out of the daily paper     • Let...
Case Study: Jervis Public Library • Focus Groups • Brand essence: Growing Potential • New logo
Case Study: Jervis Public Library
Case Study: Jervis Public Library
Case Study: Jervis Public Library
Case Study: Jervis Public Library
Case Study: Jervis Public Library
Case Study: Jervis Public Library
Case Study: Jervis Public Library
Case Study: Jervis Public Library
Case Study: Jervis Public Library
Case Study: Jervis Public Library• Phone banking  – Based on past voter turn out for school    budget votes, determined ha...
Case Study: Jervis Public Library• Held a school district ballot vote on May  19th, 2009  – 1,833 Yes/647 No  – Won the vo...
Case Study: Jervis Public Library    Personalized        Postcard           Sheets   Tied it in withVote Yes website
Case Study: Jervis Public Library• Meetings with City and County Elected  officials• Heard that folks were getting postcar...
Case Study:White Plains Public Library• Municipal library serving a large, diverse  urban/suburban population• Cut $500,00...
Case Study:White Plains Public Library• Rebranded the library based on series of  focus groups
Case Study:White Plains Public Library
Case Study:White Plains Public Library• Need to get the message to the Mayor and  the Common Council to protect the  libra...
Case Study:White Plains Public Library• On the Friday evening before the Council  meeting on Monday night, WPPL  Foundatio...
Case Study:White Plains Public Library
Case Study:White Plains Public Library• The Mayor and the Common Council  heard from over 300 people• Library got great fe...
Your and Your Elected Officials           • The next steps             – Building relationships with               elected...
Key Points• Taxpayers use your library and get one of  the best returns on investment in public  service• Let your elected...
The Relationship• Your job is to educate them on your library and  how they can help you• Build relationships• Go to Town ...
No Matter What Level• Remember what Tip O’Neill said:                  “ALL POLITICS                      IS LOCAL!”
Take Tip’s Tip to Heart• Bring the library home to your electeds  – Personal stories about their constituents and    how l...
Them Know What PeopleSay About Your Library• Not everyone has the resources in their home to allow them to be  excellent s...
You and Your Electeds•   Schedule a meeting•   Have a clear agenda•   Know who will do the talking•   Have specific talkin...
You and Your Electeds•   Ask, Ask, Ask—persistence pays off•   If answer is no, ask another question•   Let them know who ...
Wrap Up• Advocacy is key to     • All types of  our success              campaigns  – Plan                    – Vote  – De...
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Library advocacy for friends

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Library advocacy for friends

  1. 1. Library Advocacy:The Un-quiet ZoneAdvocacy for Library Friends
  2. 2. What We’ll Learn Together Today• Why Be an Advocate• What Advocacy Is All About• What Are The Basics – Organizing – Message – Determining Strategy – Implementation
  3. 3. What We’ll Learn Together Today• Developing an Effective Message• Case Studies – Jervis Public Library – White Plains Public Library – The Relationship with Your Electeds• Building Your Friends Group
  4. 4. Giving Credit Where It Is Due• Wellstone Action – Founded in memory of Paul Wellstone, MN Senator who believed in the power of grassroots advocacy and action• ALA’s Library Advocate’s Handbook• Experience gathered working as an advocate for over 30 years
  5. 5. Some Advocates We’ve Known • John Brown – Leading Abolitionist – Anti-Slavery Advocate
  6. 6. Some Advocates We’ve Known • Eleanor Roosevelt – First Lady – Human Rights Advocate
  7. 7. Some Advocates We’ve Known • Eunice Kennedy Shriver – Founder of the Special Olympics – Disabilities Advocate
  8. 8. Some Advocates We’ve Known • Cesar Chavez – President, United Farm Workers – Migrant Workers Advocate
  9. 9. Some Advocates We’ve Known • Marian Wright Edelman – President, Children’s Defense Fund – Children’s Rights Advocate
  10. 10. Some Advocates We’ve Known • Dr. Martin Luther King, Jr. – President, Southern Christian Leadership Council – Civil Rights Advocate
  11. 11. Some Advocates We’ve Known • Harvey Milk – Martyred San Francisco Supervisor – Lesbian and Gay Rights Advocate
  12. 12. Some Advocates We’ve Known • Ted Kennedy – U.S. Senator – Health Care Reform Advocate
  13. 13. Some advocates We’ve Yet to Meet Any of these people could be you!
  14. 14. Why Be An Advocate?• “If I am not for myself, who will be for me? And when I am for myself, what am I? And if not now, when?“ – Hillel
  15. 15. Why Be An Advocate• If we don’t stand up for libraries, who will?• If we do stand up for libraries – Our staff will – Our trustees will – Our patrons will – Our community leaders will – Our elected officials possibly will (if we make it politically safe for them)
  16. 16. Why Be An Advocate?• Stand up for what you believe in – Frame the debate and determine the message• Express your passion about libraries• Become a leader• Organize supporters – Allow them to express their passion as well• Develop strategies• Execute and analyze
  17. 17. What Is Advocacy All About?• Taking action to impact an issue – Why you want to take action? – What do you want to accomplish? – How can you be best prepared? – What resources will you need? – Who will lead?
  18. 18. What Is Advocacy All About?• Advocacy comes alive as a campaign – Effective message that moves people to action – Series of tactics based on message and resources – Clear attainable goal • Internal goal • External goal
  19. 19. Advocacy as Program• Develop a core advocacy group• Develop advocacy programs where the public can come and learn• Make sure you have something for folks “to do”• Always be on the look out for new board members and leadership
  20. 20. Lobbying as an Advocacy Tactic• Lobbying is a specific form of advocacy• Ask an elected official to take a stand and vote a certain way – It’s what Lobby Day is all about• Lobbying is narrowly defined – Regulated by law• Advocacy is broadly defined – No legal constraints
  21. 21. Key Components ofan Advocacy Campaign• Strong leadership • Determine targets to – Coordinate with the pressure Library board • Organize people• Clear goals • Determine tactics – Written plan • Use media• Strong, clear – Traditional message – New – Core message same as library’s • Celebrate
  22. 22. Strong Leadership• Essential to have someone in charge – Campaigns require planning, focus, discipline and organization – Coordinating with Library• Decisions need to be made quickly and decisively• Everyone has a role to play
  23. 23. Clear Goals• Articulate vision – Have a clear understanding of what you’re trying to accomplish – Can not be all things to all people – May not be able to talk about other important issues• Written plan drives strategy and tactics• Define victory
  24. 24. Strong, clear message• Clear, concise• You define it – Don’t let opposition define your message• Internal message – What you use to engage and motivate your base• External message – What you communicate in various ways to your intended targets—policy makers, elected, etc.
  25. 25. Determine targets• Who are you trying to impact – Policy makers – Decision makers – Elected Officials• Helps determine where you have or where you need to build supporters
  26. 26. Organize people• Organize People – Excite your base with your message – Gain their commitment to act – Give them specific things to do – Constantly reach out and bring in new people
  27. 27. Determine tactics• Personal visits with targets• Letters, faxes, e-mails, postcards and phone calls to targets• Rallies and demonstrations• Direct action strategies – Book In: Pile up books in front of a legislators’ office to show value of one visit• Political theater – Bread and Puppet
  28. 28. Determine tactics• Remember, balance resources with tactics• The more personal the tactic, the greater the impact – In-district visit has more of an impact than use of generic postcards
  29. 29. Things to remember• Coordinate efforts and message with the Library• Define victory by having realistic goals – Celebrate small victories• Need strong leadership• Won’t be all things to all people• Match resources to campaign
  30. 30. Focus: Developing Your Message• Can have great goals, innovative tactics, know who to target• But without clear, compelling message you won’t be able to celebrate!
  31. 31. Focus: Developing Your Message• Your message is the core argument• Must be the foundation upon which all organizing is based• Bold, clear, concise• People should feel their self-interests are connected to the interests of the campaign• Talk directly to people in plain language
  32. 32. Focus: Developing Your Message• Message based in values should be succinct, compelling and understandable• Paul Wellstone: – “People respond according to their sense of right and wrong. They respond to a leadership of values.”• Never assume people will see the inherent logic of our view and support us – Have to give them a reason to support us before asking for their support
  33. 33. Why Friends Groups Can Develop CompellingMessages on Behalf of their Library• Because it can be grounded in the experiences and circumstances of its intended audience(s)• Because it can easily be based on values shared by both the advocacy effort and its audience(s)• Because libraries are credible, you can use their facts and figures to back up your assertions and support your message• Friends are seen as trustworthy people
  34. 34. What Makes a Message Good?• Connecting a person’s interests and values – Start with what a person already knows and thinks and then move them to where you want them to be• Like being in a good conversation where a person knows values are shared and walks away empowered
  35. 35. What Makes a Message Good?• Empowering people to participate and act• Take away a good feeling from being a part of the campaign – Emotional hook• Want to inspire people to take action – Depends on whether message leaves people feeling hopeful, energized and that their contribution will make a difference
  36. 36. What Do We Mean By“Essential Service?” Library Fire Police Health Care Schools
  37. 37. We Impact People’s Lives
  38. 38. But, Libraries Help People Find Jobs• Less than 44% of top 100 US retailers accept in- store applications – People come to the library, use public computers, apply for jobs• An overwhelming majority of NY’s libraries are helping people search for jobs and access public assistance – 1/09 NYLA survey found that over 80% of NY’s libraries had helped a patron apply for a job online
  39. 39. We Help People Save Money • Borrowing from collections saves people money – Americans visited 1.3 billion times, check out 2.1 billion itemswww.masslib.org/LibraryValue.html
  40. 40. We Put Hard-Earned Tax DollarsTo Good Use• Libraries demonstrate a great public service return on investment• ROI calculator at the MHLS site – www.midhudson.org/admin/eco_impact.htm• Using it we’ve found – Jervis in Rome, NY has a $1:$6 PSROI – Pawling Library has a $1:$5.68 PSROI – Hudson Area Library has a $1:$8 PSROI
  41. 41. We Put Hard-Earned Tax DollarsTo Good Use• Not just hardware, also expertise – Google gives patron 50,000 responses – Librarian give patrons help in finding the one answer they need• Most effective use of all public services• Serve 2/3 of the public using less than 2% of all tax dollars
  42. 42. Focus: Developing Your Message• Message BoxWhat we are saying What they are sayingabout ourselves about themselvesWhat we are saying What they are sayingabout them about us
  43. 43. Message BoxWhat Library Says What the anti-taxAbout Itself people say about themselvesOur library is an essential We know what theservice community needs—no new taxes for anything• Jobs and opportunity•Lifelong learning•Quality of Life•Community Empowerment
  44. 44. Message BoxLibrary on Anti-Tax Anti-Tax on LibraryAnti-library=anti-family, Waste of taxpayeranti-children, anti-senior money• library fosters community • Why should I pay if I don’t• library provides great use itdividends on tax dollars• library provides opportunityfor all Library’s response: Library is an essential community service. X% of the community are patrons. We help people search for new jobs. We teach people how to use computers and apply for jobs online.
  45. 45. Case Study: Jervis Public LibraryAssociation Library, chartered to serve the City of Rome, service pop. 34,950 • Jervis was functioning with a budget that equaled its 2001 budget in terms of real dollars • Cuts from City of Rome and Oneida County • Needed to make up for budget shortfalls as well as solidify position in community to stave off further threats
  46. 46. Case Study: Jervis Public Library • Rebrand based on community values • Advocacy campaign based on clear message that the library is grounded in the experiences of its patrons/voters • School District Ballot in 2009 • Impact local budget process
  47. 47. Case Study: Jervis Public Library• Strong leadership – Lisa Matte, library director, with solid support of her board• Clear goals – Pass a school district ballot for $250,000 while not experiencing further cuts in local 2010 local budget process
  48. 48. Case Study: Jervis Public Library• Strong, clear message – Jervis is essential to the vitality of our community and to our families• Determine targets to pressure – Voters – County Executive and Legislators – Mayor and City Council
  49. 49. Case Study: Jervis Public Library• Organize people – Board and volunteers – Supporters• Determine tactics – Targeted mail to targeted voters – Phone banking to identify voters – Targeted mail to electeds based on identified voters
  50. 50. Case Study: Jervis Public Library• Use media – Traditional • Strategy was to keep it out of the daily paper • Letters to the Editor only in the last week – New • Online petition through www.voteyesforourlibrary.org• Celebrate
  51. 51. Case Study: Jervis Public Library • Focus Groups • Brand essence: Growing Potential • New logo
  52. 52. Case Study: Jervis Public Library
  53. 53. Case Study: Jervis Public Library
  54. 54. Case Study: Jervis Public Library
  55. 55. Case Study: Jervis Public Library
  56. 56. Case Study: Jervis Public Library
  57. 57. Case Study: Jervis Public Library
  58. 58. Case Study: Jervis Public Library
  59. 59. Case Study: Jervis Public Library
  60. 60. Case Study: Jervis Public Library
  61. 61. Case Study: Jervis Public Library• Phone banking – Based on past voter turn out for school budget votes, determined had to identify at least 1,600 yes voters – Two rounds of voter ID – One rounds of GOTV calls• Tracked voters• Identified 1,718 yes voters
  62. 62. Case Study: Jervis Public Library• Held a school district ballot vote on May 19th, 2009 – 1,833 Yes/647 No – Won the vote with 74% – Increased library’s funding by $250,000!• Matched identified voters with local elected officials and mobilized them for local budget process
  63. 63. Case Study: Jervis Public Library Personalized Postcard Sheets Tied it in withVote Yes website
  64. 64. Case Study: Jervis Public Library• Meetings with City and County Elected officials• Heard that folks were getting postcards• City and County funding has been maintained
  65. 65. Case Study:White Plains Public Library• Municipal library serving a large, diverse urban/suburban population• Cut $500,000 in 2010 budget• City Hall was looking to make even more cuts for 2011
  66. 66. Case Study:White Plains Public Library• Rebranded the library based on series of focus groups
  67. 67. Case Study:White Plains Public Library
  68. 68. Case Study:White Plains Public Library• Need to get the message to the Mayor and the Common Council to protect the library’s funding from any further cuts• The Westchester Library System purchased Communication Services’ Local Library Online Advocacy System tailored just for the system
  69. 69. Case Study:White Plains Public Library• On the Friday evening before the Council meeting on Monday night, WPPL Foundation sent out an e-mail to 2,000 library card holders• Concise and straightforward message with a call to action
  70. 70. Case Study:White Plains Public Library
  71. 71. Case Study:White Plains Public Library• The Mayor and the Common Council heard from over 300 people• Library got great feedback from elected officials – How great it was to hear from folks supporting the library• Funding wasn’t cut!
  72. 72. Your and Your Elected Officials • The next steps – Building relationships with elected officials and community leaders – Understanding your job – Understanding their job – Making the library a political+ – Mobilizing your constituency – Getting your message out
  73. 73. Key Points• Taxpayers use your library and get one of the best returns on investment in public service• Let your electeds know who you are and what the library does• Local, state, national• Having support from opinion leaders/community groups will help
  74. 74. The Relationship• Your job is to educate them on your library and how they can help you• Build relationships• Go to Town Board meetings• Make sure they know who you are – But in a nice way. Don’t be obnoxious. You’ll stand out.• Develop contact lists – Snail and e-mail, phone, etc.
  75. 75. No Matter What Level• Remember what Tip O’Neill said: “ALL POLITICS IS LOCAL!”
  76. 76. Take Tip’s Tip to Heart• Bring the library home to your electeds – Personal stories about their constituents and how library has made a difference – Brainstorm with staff, board and stakeholders to develop – Ask patrons why they feel the library is an essential service – Personalize the benefits
  77. 77. Them Know What PeopleSay About Your Library• Not everyone has the resources in their home to allow them to be excellent students or competitive in the job market. Libraries provide this equity of access to information and librarians are the keys and interpreters for this information!• It provides literacy support and reading materials to my 3 kids! I cant live without it!• It is essential to the educational growth of our youth and the future of our town.• Our library provides services in an area that badly needs it. Our surrounding community is low income and we serve a high number of unemployed people. Our computer lab is extremely important for this community since many people do not have computers.
  78. 78. You and Your Electeds• Schedule a meeting• Have a clear agenda• Know who will do the talking• Have specific talking points developed• 10-15 minutes max• Be prepared to meet with staff – May be more effective
  79. 79. You and Your Electeds• Ask, Ask, Ask—persistence pays off• If answer is no, ask another question• Let them know who supports the library• Remember—they’re public servants too• Follow up with a letter• Keep the relationship going – Provide library events s/he would want to come to – Make the library a political+
  80. 80. Wrap Up• Advocacy is key to • All types of our success campaigns – Plan – Vote – Develop compelling – Issue message • Use new tools as they – Organize are developed – Target • Nurture the – Tactics relationship between• Coordinate with you and your electeds Library Board
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