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BT Operational Efficiency Quick Start Service


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Your business expects more and more value from IT. By running your IT operations more efficiently, you can re-invest the savings in the innovation your business needs.

Your business expects more and more value from IT. By running your IT operations more efficiently, you can re-invest the savings in the innovation your business needs.

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  • 1. BT Operational Efficiency Quick Start Service Decrease Operating Costs Reduce Complexity Improve service delivery Your business expects more and more value from IT. By running your IT operations moreefficiently, you can re-invest the savingsin the innovation your business needs.The BT Operational Efficiency Quick Start Service willenable you to determine the current maturity level of yourNetworked IT operations and gain a clear view of the nextsteps you need to take to operate more efficiently. We helpyou define and measure the business value of operationalimprovements and build a clear plan to achieve them.In the current economic climate, organisations can ill affordto invest money that does not add value. BT‟s OperationalEfficiency Quickstart Service will help you review your ITinfrastructure and operations and identify inefficiencieswhich are driving up your costs. We then help you prioritiseimprovements to lower operating costs, reduce complexityand streamline operations.BT‟ s IT solutions bring together a range of networked ITservices to help you take advantage of the latesttechnologies to optimise and integrate your infrastructure,while reducing the time and effort you need to spendmanaging and operating it.BT ComputeServices that adapt
  • 2. About the BT Operational EfficiencyQuick Start Service Infrastructure optimisation solutions – The benefits Depending on the industry, IT help you address the immediate need Quite simply, Operational Efficiency is budgets can consume anywhere for cost-effective, agile, efficient IT about decreasing operating costs and from 2% to 15% of revenues. infrastructures, through solutions such complexity across IT infrastructures and Research shows that typically 70% as server consolidation and service processes. - 80% of IT budgets are spent on virtualization With this in mind, BT‟s approach can maintenance activities, leaving little Application Performance address the following areas: Improvement – supports the scope for innovation1 integration of legacy and future Removing unnecessary waste and applications or IT changes. Providing duplication insight and then ongoing optimisation Improving your current serviceOrganisations tend to persist with their and acceleration of applications offering and increasing the availabilityexisting systems because the risk and performance across the infrastructure. of your infrastructurecost of migrating to a more capable Service Management process Monitoring application andplatform can seem too daunting. maturity assessments – ITIL based infrastructure performance to findBuilding on our own experience of assessments of your service delivery further improvementsnetworked IT consolidation and and management capabilities, leading Determining the optimum Serviceconvergence, we can offer immediate to defined improvement programmes Management model to lower costsinsight and a practical development and enhanced user experienceplan for the future, backed up by best Increasing agility and generatingpractices, technologies and tools. The Payback within 12 savings through virtualisation of ITBT Operational Efficiency Quick Start infrastructuresService helps organisations to months Decreasing energy expenditure andunderstand the current position, helping to reduce the carbon footprintexpress desired outcomes and identify When BT worked with a Globalthe key immediate actions for the IT Financial Institution to help A strategy for successoperation “hot spots”. transform its server estate, the The real value of BT‟s OperationalTo get there, we focus on key areas: project achieved reduced costs, Efficiency Quickstart service is that it improved resilience, greater gives you an appreciation of what you Infrastructure Audits – help you flexibility and a reduced carbon can to do to consolidate legacy, understand exactly what devices and footprint. The project paid for itself converge technologies and extend to software are present on your estate new applications. From server within 12 months in capital through a quick assessment of virtualisation and application avoidance alone, while overall integration, to remote site consolidation infrastructure in terms of what Assets are deployed to identify prime operating and data archiving, we can help your opportunities for infrastructure organisation remain focused on these rationalization and cost reduction. costs for the transformed services critical goals. were reduced by up to 50%. Do these challengers sound familiar? Where do you want to be? You are supporting a complex mix of platforms - AIX, Linux, Your infrastructure effectively supports critical business Windows, direct attached storage, SAN, NAS, backup transactions systems - which has grown over time You have a standardised, flexible infrastructure to cope with Some tactical platforms have been acquired for specific changing business needs projects You have a simplified, standardised and virtualised Differing software and firmware levels across different infrastructure that reduces the underlying cost of service platforms make maintenance more difficult delivery Limited Data Centre capacity. Insufficient power and cooling. Orphan servers and applications have been removed from Limited funds for business continuity and disaster recovery your infrastructure Application performance issues that are difficult to detect Complexity has been removed from your operating across multiple networks and IT infrastructures environment Limited skilled resource which is engaged on day to day Technology has been refreshed and legacy systems maintenance rather than infrastructure strategy, design and removed optimisation You have an improved ability to deliver technical change Switching technologies, LAN, SAN and WAN, that are faster struggling to scale The risk of mission critical system failure is reduced or Varying IT processes across different sites, with remote sites eliminated difficult to protect and manage Your IT and IP infrastructures are cost effective and easy to Separate networks to support voice and data on both a local administer and wide area basis
  • 3. The processStatus Checklist Step One: Questionnaire based Level Two: Quick StartBegin your Quickstart service by structured interviews are conducted with your key stakeholders to plot a Assessmentcompleting a simple checklist which will Assessments typically take place over ahighlight your organisation‟s particular “scorecard” showing where you are today and your desired intention for the two to four week period. During thischallenges in achieving operational effi time, BT establishes a much greaterciency. future in key IT operational areas. understanding of your organisations‟ Step Two: BT prepares a structured operational efficiency in IT byThe checklist does not require a great performing a more detailed analysis ofdeal of technical input, but it should be workshop session based around the questionnaire responses. This is your operation.completed by a senior member of staffwho is aware of current IT performance, tailored to your organisation and the “hot spots” highlighted in your Assessment step one: Planningprocesses, policies, infrastructure and A brief meeting is held to agree thethe operational environment. This responses. basic engagement structure, the keyenables a high-level discussion of the stakeholders required and theissues your organisation faces, helping Step Three: BT facilitates a workshop to review these “hot spot” areas and schedule. This initial meeting will alsous to establish the most appropriate confi rm which modules are moststarting point for you. aims to enable participants to reach a common understanding of the current appropriate. Depending on your exact issues and opportunities, why these requirement it may be possible to mixLevel One: Quick Start exist and explore approaches that can more than one module within the LevelWorkshop be taken to improve your Operational Two Assessment.Level one is designed as a short, high- Efficiency in IT.impact introductory professionalservices package to help you defi ne Step Four: A fi nal presentationand prioritise the change programmes summarising the fi ndings and makingyou will need to improve the efficiency recommendations for the immediateof your IT operations. next steps.The Level one engagement centresaround a Workshop that examines yourcurrent IT operation and future desiredstate looking for opportunities to reducecosts, improve effi ciency and enhanceperformance. The workshopconcentrates on your business‟s uniquechallenges, allowing us to devisebespoke recommendations and actionsfor you to consider.
  • 4. The process Module 3: Connect Applications (CA)Assessment step two: Conduct Module 2: Continuous Migration Portfolio: Application LandscapeAssessments Modules Practice Assessment Audit The Continuous Migration Practice The Connect Applications LandscapeModule 1: IT Audit (CMP) provides an application Audit evaluates the customer‟s existingBT‟s IT Audit service provides a infrastructure optimisation solution that environment and its ability to meetcomprehensive method to supply your addresses the immediate need for cost- business key performance indicatorsorganisation with valuable, distilled data effective, agile, efficient, and performing (KPIs) and/or application metrics. Theon your IT estate, incorporating detailed application estates. captured data is then analysed and aasset information, software applications recommendation presented as part ofand a full network topology. This The Assessment phase: provides an the deliverable. This audit helps;ensures that critical decisions are based early view of optimisation potential Improve customer satisfaction and theon fact and not assumption and allows covering the complexity, risk and effort end user experienceyou to realise maximum value from your required to migrate applications to the To optimise the utilisation of assetsIT infrastructure. We achieve this by: target state. and aids capacity planning visibility Typical activities include: Increases your confidence to deploy Creating an accurate IT inventory in a Capture, analysis and levelling of a and manage a mix of business critical format suitable to your needs defined set of application data. (e.g. SAP and Oracle) and time- Detailing all assets and software to Definition of application optimisation critical (e.g. voice and video) help identify and reduce infrastructure paths. applications, together with software costs applications you haven‟t yet planned Providing utilisation information on The Verify phase: creates a detailed for assets and software, helping optimise plan and a roadmap for delivering your Improves visibility of hot and cold existing infrastructure target architecture and presents the key spots of application performance for evidence for your business case. management action Activities include: Could help avoid upgrade costs by Tools-based audit and analysis of the revealing where infrastructure can be environment. improved or made more efficient Develop benefit analysis and Covers all applications running across business case for delivery. your network “ The Connect Applications analysis made it easy to pinpoint what needed to be done… this gave us a way of seeing which network elements we would have to focus on.” Antonio Guaràs Muncunill, Sara Lee International.
  • 5. The outcome“ The BT Operational Efficiency Quick The service also provides predicted Start Service allows our clients to results, reports, analysis and practical identify and prioritise areas of information on implementation and fast-Since Connect Applications was improvement that will bring clear and track problem resolution. This ensureslaunched four years ago, it has measurable benefits. Specifically, this organisations have an appreciation ofdeveloped into a solid, service results in a concise report their IT operational efficiency, enablingcommercially viable service, with based on the modules selected and them to create efficiency savings nowtangible benefits for business users covering the following areas: and on a continual basis in the future.who desire an optimal network “performance. With the AAI audits, An appraisal of the organisation‟sdiagnostics, monitoring and operational efficiency in IT and viewoptimisation features BT on desired statedemonstrates how bottlenecks are Key issues and their current business The whole project was managedremoved and how surges in impact very smoothly by BT and mostdemand are identified, prioritised Opportunities to improve IT efficiency users of our applications have beenand managed in real time.” and their expected benefitsJanet Watkin, Telemark, November completely unaware of the Recommendations for any remedial2008 transition. But what all of our and long-term actions required An agreed action plan to take forward, people have noticed is that supported by clear evidence applications now run much more High Level Return on Investment quickly, are much more reliable, metrics to help you create your and are available at all times” business case for change Andrew Unsworth, Head of IT, the In Level two, detailed audit data to City of Edinburgh Council ensure that your plans are based on upto date information rather than assumption
  • 6. Status checklistBy answering the following questions 2. Current efficiency of your 4. IT infrastructureyou will help us to decide upon the mosteffective starting point and content for IT Operations Is your IT Infrastructure disparate as athe Operational Efficiency Quickstart Are you measuring your Operational result of expansion, acquisition orengagement. Please tick the relevant Efficiency in IT against industry departmental mergers?box; „Yes‟, „Partially‟ or „No‟, and standards and best practices?  Yes  Partially  Nosummarise your replies in the table at  Yes  Partially  Nothe end of the checklist. Do you have a detailed and accurate Are IT silos preventing improvements in understanding of your Applications1. Organisational Operational Efficiency? environment and ICT estate?awareness and commitment  Yes  Partially  No  Yes  Partially  NoIs the issue of Operational Efficiency ofIT discussed in your organisation? Are you working effectively with Are you happy with the performance Yes  Partially  No business partners and contractors? and availability of your IT infrastructure?  Yes  Partially  No  Yes  Partially  NoIs there recognition across SeniorManagement and wider stakeholders of Is your internal IT infrastructure Do your business-critical applicationsthe need for and value that can be enabling new applications to be perform in a predictable, consistent waygained from improved efficiency of your developed rapidly to meet new across your entire IT infrastructure?IT operations? business opportunities?  Yes  Partially  No Yes  Partially  No  Yes  Partially  No Are you currently suffering from a lackIs there a clear definition of the scope of of data centre space?Operational Efficiency in IT? 3. Current and planned  Yes  Partially  No Yes  Partially  No Is there a signed-onto business case for improvements in efficiency of your IT operations, agreed across the Is your organisation considering serverIs there a formal owner / accountable organisation? virtualisation?executive for the efficiency of the IT  Yes  Partially  No  Yes  Partially  Nooperations within your organisation? Yes  Partially  No Are you concerned with redundant or Is there a clear roadmap agreed across the organisation for improving and underused assets increasing yourDoes the efficiency of your IT exploiting the operational efficiency of company carbon footprint?operations underpin any of your your IT function, with measurable  Yes  Partially  Nostrategic objectives? milestones in place? Yes  Partially  No  Yes  Partially  NoIs there a strategy in place to improve Have you identified potential costthe operational efficiency of IT, and saving opportunities within your ITpolicies that are well defined and operation, with the skills to implementfollowed across the IT organisation? them? Yes  Partially  No  Yes  Partially  NoHave you already made investments toimprove operational processes andefficiency? Yes  Partially  NoIs the current economic climate havingan impact on your approach toimproving the efficiency of your IToperations? Yes  Partially  No
  • 7. Why BT?The BT Operational Efficiency Quick Facts and figures What next?Start Service allows you to make best Contact your BT Account Manager to More than 100,000 BT people deliveruse of existing infrastructure and arrange a meeting to discuss how BT service to 170 countriesimplement changes incrementally at can help you on your Operational BT is the only carrier in the worldyour own pace. This approach causes Efficiency journey. moving its entire communications tominimum disruption to current ways of an integrated platformworking and ensures you get maximumuse of existing assets. At the same time BT occupies a leader slot in Gartner‟s “it puts you firmly on the road to the Magic Quadrant for networked ITefficiency and streamlined performance servicesof a converged IT infrastructure. BT was awarded European Data Communication Provider of the Year Working with BT has been a breezeWe have an extensive range of by Frost & Sullivan – quite simply there have been nocapability, spanning both traditional IT Our 21st Century Network (21CN) is major problems or hiccups at all.and IP technologies. We have the largest transformational project of BT has demonstrated that its its kind in the world today .extensive international reach and are people know IP technology and canwidely recognised for our technical We have expertise in information support it end-to-end. In addition,excellence and our ability to create and technology, telecommunications and we believe that BT will be able tomaintain strong, long-term relationships. networking, all of which are crucial for help us going forward as the operational efficiency IT technology evolves.” We have strategic partnerships with Roger Chappé de Léonval, IT some of the biggest players in the IT Manager, SABMiller plc and communications market, including Microsoft Oracle, Cisco and IBM We offer a full scope of products and services to fulfil all client needs, plus a range of fully managed services BT has implemented one of the largest flexible working projects in EuropeOffices worldwideThe services described in this publication are subject to availabilityand may be modified from time to time. Services and equipmentare provided subject to British Telecommunications plc’srespective standard conditions of contract. Nothing in thispublication forms any part of any contract.British Telecommunications plc 2011.Registered office: 81 Newgate Street, London EC1A 7AJRegistered in England No: 1800000