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BT Mobility Lifecycle Management
 

BT Mobility Lifecycle Management

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Mobile devices and applications are infiltrating every...

Mobile devices and applications are infiltrating every
organisation as employees, from senior executives to
graduate trainees, want to use the smartphones and tablets
of their choice in the office. Such ‘consumerisation’ of
workplace technology has major implications for the
enterprise – especially the IT teams who are expected
to manage and support this new diversity.

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    BT Mobility Lifecycle Management BT Mobility Lifecycle Management Document Transcript

    •   BT Mobility Lifecycle Management Because mobility is everywhere BTGS Portfolio
    •  The ‘consumerisation’ Gartner forecasts smartphone sales to climb to more than 1 544 million in 2012 and mobile enterprise applications areof workplace technology expected to grow rapidly in parallel. Salisonline Market Research estimates the global mobile applicationsMobile devices and applications are infiltrating every (consumer and enterprise) market to be worth $25 billionorganisation as employees, from senior executives to in 2015, growing at a CAGR of 29.6% from 2010 to 2015. 2graduate trainees, want to use the smartphones and tablets Meeting this accelerating demand for mobile enterpriseof their choice in the office. Such ‘consumerisation’ of applications is an additional challenge for IT departmentsworkplace technology has major implications for the already under pressure.enterprise – especially the IT teams who are expectedto manage and support this new diversity. BT Mobility Lifecycle Management solutions have been designed to help large organisations not only address theseIT departments face the daunting task of trying to support challenges but also take full advantage of the businessmultiple and diverse devices, platforms and applications opportunities that will undoubtedly result.from end-users who expect consumer standards ofresponse. In addition, the ‘bring your own device’ The BT Mobility Lifecycle Management (MLM) portfoliotrend erodes the traditional control and security of the includes BT Mobile Device Management, BT Mobilecentralised corporate IT model. Even the most Enterprise Application Store and BT Managed Mobilitysophisticated global enterprises are struggling to keep pace Expenses, together with a set of consultancy packages.with these myriad management and security challenges at BT MLM allows enterprises to securely and remotely tothe same time as their - largely uncontrolled - spending on manage corporate and employee mobile devices, delivermobile communications increases rapidly. enterprise apps and control mobile spending across the organisation. “ The intuitive interface and rich features of consumer devices have transformed our personal lives and our expectations of enterprise IT. CIOs always dreamed that business people would become more ‘tech savvy’ and now they have become ‘consumer tech savvy’.” IDC CIO best practices on BYOD 3    
    •  Challenged for the mobile enterpriseBT Mobility Lifecycle Management solutions address sixfundamental business challenges:Gain visibility and control. Multinational organisationsinvariably have contracts with several mobile operators “ The genie is out of the bottle; we are all on new ground, as users push, pull and smuggle their own choice ofin different countries and therefore have no global technology into the workplace,inventory of their mobile fleet. As a result it is hard to bypassing traditional IT procurement,provide consistent support to end-users or ensurecompliance with corporate usage policies and local protocols and controls. Manylegislation. companies have no idea of the greatReduce mobility costs. When the organisation has an risks to which they are being exposed.overview of its total mobility spending it can identify And even when they do have somepotential savings. Analysing actual usage and checkingagainst contracts and tariffs can eliminate billing errors idea of the risks, they do not knowand discrepancies. Validating inventory will detect where to begin to manage this braveunused lines, and a better understanding of usage new world.”patterns and trends will help optimise voice and dataservices and reduce costs. Christine VincentDefine and enforce security policies. Security is one of Head of Managed Mobilitythe top three challenges that concern European CIOs 4 BT Global Serviceswhen it comes to supporting their mobile workforce.Indeed barely one third of US and European CIOs believethat the security of their mobile devices would satisfy an BT Mobility Lifecycle Management 5auditor . All organisations should introduce controls over portfoliowhat and how employees access corporate informationand applications. BT’s comprehensive mobility lifecycle managementEnhance employees’ mobility experience. Enabling approach enables enterprises to:employees to use smart devices that they know and enjoy • Establish the ‘as is’ mobile estatecan add to a company’s status as an ‘employer of choice’. • Develop a corporate strategy for mobilityAnd streamlined mobile support enhances employees’ • Adapt rapidly to new mobile platformseveryday experience. • Enforce compliance to IT standardsImprove flexibility in a fast changing environment. The • Control access to corporate data networkstraditional ‘one size fits all’ IT policy must evolve to • Secure corporate data on both enterpriseaccommodate more flexibility and mobility, so that a and employee supplied mobile devices. • Minimise cost and downtimegreater variety of smart devices can access corporate • Securely deliver applications and dataresources anytime, anywhere. to mobile usersDefine and implement a mobility strategy. Introducing a • Monitor, manage and control the costs ofstrong central strategy and ensuring implementation and mobile communications at every levelcompliance with detailed policies is a basic requirementto meet the challenges of enterprise mobility. In addition, BT Mobility Lifecycle Management brings together threethe development and implementation of a corporate interlinked solutions and consultancy packages. Themobile usage policy can help contain costs and improve portfolio includes:productivity. • BT Mobile Device Management • BT Mobile Enterprise Application Store • BT Managed Mobility Expenses • BT Professional Services including Mobile Sourcing and Policy Development    
    •   What it is Business benefits BT Mobile Device Allows organisations to securely and Supports diverse mobile environments Management (MDM) remotely manage corporate- and employee-liable mobile devices Optimises the functionality of mobile communications Typically includes over-the-air distribution of applications, data and configuration Minimises support costs settings for all types of mobile devices, including smartphones, tablet computers, Reduces downtime for both company mobile phones, and ruggedised mobile and employee-owned devices computers BT Mobile Enterprise Provides in-house store of enterprise Consumer-style experience for employees Application Store applications (MEAS) Protects corporate data from unauthorised access Allows easy but secure employee access to applications Controls which Ensures devices always have the most up to date applications individual employees can version of software/application installed Manages unsupported, ‘blacklisted’ applications access, and pushes mandatory applications on the device to the device in line with corporate mobility policies BT Managed Mobility Managed services that deliver enterprise- Ensures invoices from mobile operators accurately Expenses wide visibility and control over mobile costs reflect contracted tariffs and actual usage Optimises internal processes and manages Implements strong corporate mobility policies and usage levels tools that actively reduce usage Provides detailed understanding of mobile usage patterns that can be used to improve tariffs from mobile operators through better informed purchasing and procurement Builds global inventory across multiple operators Achieves cost, process and usage improvements that can deliver savings of up to 30 per cent BT Mobility Lifecycle Consultancy-led packages include: Improves understanding of your mobility cost base Management and drivers • Health check, including baseline cost and Professional Services usage analysis, collection and behaviour Supports the business case for implementing analysis to identify your mobility TCO mobile strategy and deployment • Audit, to give you control of your mobile costs by uncovering billing errors and Enhances forecasting and budgeting discrepancies Enables delivery and implementation of consistent • Optimisation, to achieve cost savings mobility policies and practices across the across your voice and data services organisation • Strategic Sourcing, to help your procurement team obtain better tariffs through contact and vendor analysis and managing the RFP process with mobile suppliers • Mobile Control & Policy Development, to create and implement a mobile strategy and policies that suit your organisation    
    •  A multinational CPG customer believed it had “8,000 devices in North America but in less thanone month, the BT team identified 12,000devices, meaning the customer’s mobile Lifecycle Management representsspending was roughly 50 per cent higher than an evolution over the pure expenseanticipated. By providing sourcing services management strategies thatto negotiate with mobile operators on the companies have typically pursuedcustomer’s behalf, BT was able to obtain a over the past several years. The15 to 30 per cent reduction in contracted rates difference between an expense-onlyacross the numerous operators, saving thecustomer over $2 million per year. focus and a lifecycle-based focus can prove strategic benefits.” “ Aberdeen Group 10 ways to improve your Telecom Lifecycle Management6 BT Managed Mobility expertise has allowed us to leverage mobility savings of up to 45 per cent. Thanks Why choose BT? to its expertise in enterprise mobility and independence from mobile BT has an established reputation for delivering global solutions that help large organisations control and reduce network operators, BT has helped us their mobility costs. Our strengths in this area include: to negotiate more efficiently with the network operators.” Extensive enterprise experience. We work with multiple mobile operators and support mobile enterprise users Jean-Baptiste Quelquejay around the world. Services and Information Systems AREVA BT is not a mobile operator. Unlike mobile network operators, BT’s objective is not to increase Average Revenue Per User (ARPU) but to save costs and deliver strategic benefits for our customers. Energy is our future, don’t waste it! Extensive knowledge of global data & tariffs. BT’s expertise in managing high volumes of call data and billing information from multiple mobile operators, and knowledge of local tariffs and plans, are central to cutting the mobile costs of our customers. Unique intellectual property and tools. We use unique tools to analyse and audit your mobile estate. Our real world experience allows us to drill down and understand your mobility cost base and identify economies and efficiencies. Extensive local legal and regulatory expertise. As a long established global provider, BT’s experience in managing contracts and negotiations on behalf of customers across many geographies is unrivalled.    
    •   1 PC Life Cycle and Mobile Device Management Will Converge by 2012, Gartner, 2011 2 http://www.salisonline.org/market-research/global-mobile- enterprise-application-platform-market-2010-2014Offices worldwide 3The services described in this publication are subject to availability CIO best practices on BYOD, IDC, November 2011and may be modified from time to time. Services and equipmentare provided subject to British Telecommunications plc’s      5                    Enterprise    Mobility                        Western  Europe Sample, IDC 2010 4 EMEA                                             Survey,                    respective standard conditions of contract. Nothing in this CIOs’ attitude toward consumerization of Mobile Devices andpublication forms any part of any contract. Applications, Gartner, May 2011British Telecommunications plc 2012. 6Registered office: 81 Newgate Street, London EC1A 7AJ 10 ways to improve your Telecom Lifecycle Management, AberdeenRegistered in England No: 1800000 Group, April 2011