About Leslie Allan is Managing Director of Business Performance Pty Ltd, a management consulting firm specializing in people and process capability. He has been assisting organizations for over 20 years, contributing in various roles as project manager, consultant and trainer. Leslie is also the author of five books and many business articles. His company’s Business Performance web site is a rich source of information, advice and tools in a variety of management areas. Visit today to download trial versions of products, free templates and introductory chapters. While you are there, subscribe to their informative monthly newsletter and join the blog discussion.