This document discusses onboarding and induction best practices. It provides an overview of current trends in learning and knowledge sharing like personalization, scenarios, and social learning. It then describes LEO's induction strategy framework, which aims to align, deliver, and sustain induction programs. Key aspects of the framework include blended learning programs, induction portals, pre-joining experiences, mobile apps, business simulations, and workshops. The document emphasizes starting and ending with business strategy and customizing induction based on learner needs. It also notes ongoing challenges of balancing global vs local needs, integration with business as usual, and keeping pace with technology changes.

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Onboarding and induction
Align your people with your tomorrow
Andrew Joly
Director of Strategic Design
Facilitator:
Michael McPherson

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Today:
Induction?
Looking Out: Trends
Why enable technology?
LEO Strategies
What’s in the mix?
Best practice induction
Continued challenges
What’s Next?

3. Induction?

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Onboarding and Induction
Newly hired
Technically competent
High-performing
Integrated

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Induction?
Time to competency
Increased sales, performance…
Employee satisfaction and engagement
Retention, growth, change…
Efficiency
Standardisation, globalisation, localisation…
Organisational Strategy
Culture, brand, strategic direction…

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Standardised onboarding
60%
0%
20%
40%
New hire
retention
57%
38%
Organisation
al goals met
44%
39%
New hire
performance
goals met
37%
24%
New hire
engagement
36%
17%
Internal fill
rate
35%
24%
Standardised
Not standardised

7. Looking Out: Current Trends

8. Key Trends
Learning
Architectures
Learning +
Knowledge +
Communications
Personalisation
Deep
Engaging
Scenarios
Portals
Continued
Nuggetisation
Communities and
Social Learning
Strategies
Gaming and
Gamification
Mobilisation of
existing content

9. Align Deliver Sustain

10. Align Deliver Sustain
An Induction Strategy:

11. Why enable technology?

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Why enable technology?
Reach &
speed
Engagement
Consistency
Flexibility
Integration
into workplace
Networking

15. LEO Induction Strategies

17. LEO ASPECT consulting model for induction and onboarding
SELECT
Assessment
Show core ability
Realistic practice
Simulation
Diagnostic
PREPARE
Compliant
Knowledge
Practice
scenarios
Build confidence
E-learning
E-forms
ENGAGE
Purpose
Role
Goals
Leadership
Video
Storytelling
CONNECT
Team
Managers
Experts
Tools
Social
Webinars
TUNE
Remind
Develop
Challenge
Retain
360
EPSS
ATTRACT
Brand
Talent
Attitude
Website
Pre-joining experience Post-joining experience

18. LEO First 100 days Induction Architecture

19. LEO First 100 days Induction Architecture

20. LEO First 100 days Induction Architecture

21. LEO First 100 days Induction Architecture

22. What’s in the Mix?

23. Blended programmes
Fully integrated induction ‘architectures’ that bring together
digital channels and onboarding portals, face-to-face
workshops, mobile support, new joiner processes and
foundation learning to deliver a dynamic, cohesive and
effective onboarding programme.

24. Induction portals
New joiner and pre-joiner portals that deliver
key messages, media, knowledge and
learning materials through a branded
microsite. Can be integrated with enterprise
systems to ensure all data and measurement
opportunities are taken advantage of.

25. Pre-joining induction delivery
Take advantage of the perfect ‘learning moment’ before a new joiner walks through
the door, to drive key business, brand and strategy messages.
Use explore and discover approaches and make use of existing marketing media
wherever possible to engage the new joiner effectively.

26. Mobile induction apps
Multi-platform portals and mobile
induction apps bring
communications, learning and
performance support together in one
place for access whenever and
wherever it’s needed.
Welcome video, checklists, maps,
processes, links collected in one
branded delivery.

27. Business context games
Games can be used to deliver complex
messages around how an organisation
operates in an engaging and effective
way.
Game and ‘gamified’ e-learning
formats, such as scenarios and
simulations can give a new joiner a
realistic experience of distant areas of
their organisation.

28. Face-to-face induction workshops
Most induction programmes include
face-to-face workshop elements, but
many fail to drive and build on a new
joiners’ energy by continuing to use
traditional show and tell approaches.
Deploy discovery-based workshops that
focus on networking, sharing and
learning by exploring.

29. Best practice induction design

30. Start and end with your
Business Strategy

32. What does the learner
really need to know,
when?

34. Align Deliver Sustain

37. An example induction strategy
Look out Look in Share &
connect
Insights
out
The organisation
Culture
Values
Policy
People
My place in the
organisation
Specifics
Begin networking,
communicating
and connecting
Share, post and
evolve core
thinking

38. Personalise and adapt

42. Just ‘telling’ should be
the last resort

45. How will you know it
has landed?

47. Align your people with
your tomorrow

49. Challenges

50. Challenges?
• Global vs Local
• External vs Internal
• Ownership
• Induction vs. BAU
• Cost
• Speed of change
• Technology

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Reach &
speed
Engagement
Consistency
Flexibility
Integration
into workplace
Networking
Align your people with your tomorrow